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Message
What It Means
What To Do
Do not use the meter.
Contact Customer
Service at 1-800-429-
5001 Mon–Sat, 9 am–
9 pm EST.
There is a problem
with the meter.
A non-VetMate test
strip was used.
Test strip was not
inserted properly.
Repeat the test with a
VetMate test strip.
Gently push the test
strip into the test strip
port with the contact
bars facing upwards
until the meter beeps.
The blood sample
has abnormally
high viscosity or
insufficient volume
Repeat the test with a
new test strip.
Note:
If the error messages persist, contact Customer Service:
1-800-429-5001 Mon–Sat, 9 am–9 pm EST.
At all other times or
in case of emergency, contact your veterinarian/veterinary
surgeon or emergency veterinary response.
Message
What It Means
What To Do
An electronic error
occurred during the
test.
Repeat the test with a
new test strip. If the
error message
persists, contact
Customer Service at
1-800-429-5001
Mon–Sat, 9 am–9 pm
EST.
Summary of Contents for VetMate
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