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Problem
Troubleshooting
• Check whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
inserted completely into the test
strip port.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
inserted with the + side facing up.
• Replace the batteries.
• Check if the confirmation window is
filled completely.
• Repeat the test after inserting a new
test strip.
• Repeat the test after inserting a new
test strip.
• Check the expiration or discard date
of the test strip.
• Perform control solution test.
The display is blank
even after inserting
a test strip.
The test does not
start even after
applying the blood
sample on the strip.
The test result
does not match the
way you feel.
General Troubleshooting
Note:
If the problem is not resolved, please contact your
authorised i-SENS sales representative.
This error message may appear when the
wrong blood glucose test strip is used instead
of CareSens PRO or KetoSens test strip.
> Repeat the test with a CareSens PRO or
KetoSens test strip.
There is a problem with the meter.
> Do not use the meter. Contact your
authorised i-SENS sales representative.
There is a problem with Bluetooth
communication.
> Contact your authorised i-SENS sales
representative.
An electronic error occurred during the test.
> Repeat the test with a new test strip. If the
error message persists, contact your
authorised i-SENS sales representative.
Note:
If the error messages persist, contact your authorised i-SENS
sales representative.
