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Before asking for repairs, check the symptoms with the following table. 

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the 
table or a problem is not described below. 

Symptom

Cause/solution

Reference 

pages

Power is not turned 

on. 

When using a PoE device for power supply

 • Are the PoE device and the network connector con-

nected using an Ethernet cable (category 5e or better)?

  Check whether the connection is appropriately established.

 • Depending on the PoE device, the power supply will 

stop when the demanded power exceeds its total 

power limit for all PoE ports. 

   Refer to the operating instructions of the PoE device 

in use. 

Installation 

Guide

When using DC power supply

 •  Is the 12 V DC power supply terminal (accessory) 

firmly inserted into the 12 V DC power terminals of 

the camera?

   Confirm the power plug is firmly connected. 

 • Is the AC adaptor in use compliant with the 

Specifications?

   Check the Specifications regarding AC adaptor.

The LINK indicator 

does not light in 

orange even when 

the Ethernet cable is 

connected to the 

camera.

 • Is the Ethernet cable connected appropriately?

   Connect the Ethernet cable appropriately. 

 • Is the hub or router connected to the camera operat-

ing appropriately?

  Check if the hub or router in use is operating appropriately. 

 •  Isn't the Ethernet cable connected to the camera broken?

   Replace the cable with another one. 

Installation 

Guide

SD ERROR/ABF indi-
cator lights red

X4571L

 

X4571LM

SD ERROR indicator 
lights red 

S4550L

 

S4550LM

This indicator lights up red when data cannot be 

saved on the SD memory card.

 • Isn’t the write protect switch of the inserted SD mem-

ory card set to “LOCK”? 

   Unlock the write protect switch of the SD memory 

card. 

 • Hasn't the inserted SD memory card been formatted 

on a PC? 

   Use an SD memory card formatted on the camera.

   Or install the software to format the SD memory card 

on the PC. Refer to our website  

(https://i-pro.com/global/en/surveillance/training_sup-

port/support/technical_information) for further infor-

mation about the supported software. 

 • Isn't the inserted SD memory card faulty?

   Replace the card with a normal one.

21

Troubleshooting

Summary of Contents for WV-X4571L

Page 1: ...Important Information Network Camera WV S4550L For information about the installation tasks refer to the provided Installation Guide For information about how to perform the settings and how to opera...

Page 2: ...tions 4 Main functions 4 About the user manuals 6 System requirements for a PC 6 Trademarks and registered trademarks 7 Copyright 7 Open Source Software 8 Network security 8 Precautions 9 Precautions...

Page 3: ...2 ANY INCONVENIENCE LOSS OR DAMAGE CAUSED BY INAPPROPRIATE USE OR NEGLIGENT OPERATION OF THE USER 3 ALL MALFUNCTIONS OR TROUBLES FROM UNAUTHORIZED DISASSEMBLE REPAIR OR MODIFICATION OF THE PRODUCT BY...

Page 4: ...ge capture of the surroundings is possible with a single camera The 360 camera includes a wide variety of image capture modes that perform distor tion correction Wall Panorama Double Panorama Quad PTZ...

Page 5: ...is not required for the camera body Waterproofing treatment is required for cable connections Achieves high level shock resistance with IK10 6 IEC 62262 conformity The camera has a strong shock resis...

Page 6: ...of the product System requirements for a PC CPU Intel CoreTM i5 6500 or faster or Intel CoreTM i7 6700 or faster recommended Memory A minimum of 1 GB or more for 32 bit OSs 2 GB or more for 64 bit OS...

Page 7: ...er versions Trademarks and registered trademarks Microsoft Windows Windows Media Internet Explorer and ActiveX are either registered trade marks or trademarks of Microsoft Corporation in the United St...

Page 8: ...work against leakage or theft of information including image data authentication information user names and passwords alarm mail information FTP server information and DDNS server information After th...

Page 9: ...ve this may cause fire or electric shock Consult the dealer for the repair or inspections Do not install or clean the camera or touch this product the power cable or the connected cables during thunde...

Page 10: ...skin con tact with high temperature parts of the product may cause burns Precautions for use When the product is accessible from the Internet To prevent unauthorized access note the fol lowing Leave u...

Page 11: ...other materials the clearance between the enclosure and the ceiling or wall What to do if WARMING UP PLEASE WAIT appears on the display This message indicates that the temperature inside the camera ha...

Page 12: ...NAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE HTTP WWW MPEGLA COM Equipment classification and power source indication label Refer to the indication label on the bottom side of this unit for...

Page 13: ...ng magnetic field is generated Locations near coasts directly subjected to sea breezes or locations subject to corro sive gases such as from hot springs vol canic regions etc Locations where the tempe...

Page 14: ...n particu lar ghost images may be more noticeable when the camera is facing toward an LED light Protection from lightning When cables are used outdoors there is a chance that they may be affected by l...

Page 15: ...category 5e or better to the RJ45 Network cable or the M12 Network cable IMPORTANT Use all 4 pairs 8 pins of the Ethernet cable only for WV X4571L and WV S4550L The maximum cable length is 100 m 328...

Page 16: ...ALARM IN3 Input specification No voltage make contact input 4 V 5 V DC internally pulled up OFF Open or 4 V 5 V DC ON Make contact with GND required drive current 1 mA or more ALARM OUT AUX OUT Output...

Page 17: ...tivity of microphone 48 dB 3 dB 0 dB 1 V Pa 1 kHz Input impedance Approx 2 k unbalanced Supply voltage 2 5 V 0 5 V Recommended cable length Less than 1 m 3 28 feet For line input Input level for the l...

Page 18: ...s a wiring example of how to connect the camera to the network via a PoE device hub Ethernet cable category 5e or better straight Ethernet cable category 5e or better straight Adjustment monitor Power...

Page 19: ...does not start up normally IMPORTANT When the camera is initialized the settings including the network settings will be initialized Before initializing the settings it is recommended to write down th...

Page 20: ...th the software settings at any time The initial state is lighting or blinking Set the LED to be solid off if necessary depending on the installation condi tions Operating instructions included in the...

Page 21: ...t to the end and confirm a click sound is heard direct the label face of the SD memory card toward the lens side of the camera After a click sound is heard release your finger from the SD memory card...

Page 22: ...d formatted with other devices is used this product may not work properly or performance deteri oration may be caused Refer to the operating instructions on the provided CD ROM for how to format an SD...

Page 23: ...adaptor The LINK indicator does not light in orange even when the Ethernet cable is connected to the camera Is the Ethernet cable connected appropriately Connect the Ethernet cable appropriately Is t...

Page 24: ...a is used near an electrical power line The camera is used near a device which produces strong magnetic field or radio waves such as near a TV radio antenna a motor of an air conditioning system a tra...

Page 25: ...put Auto time adjustment input x1 ALARM IN2 Alarm input 2 ALARM OUT x1 ALARM IN3 Alarm input 3 AUX OUT x1 Audio input 3 5 mm stereo mini jack For microphone input Recommended applicable microphone Plu...

Page 26: ...ent that has a structure on which the screws that are accessible after installation can not be screwed or unscrewed using an ordinary screwdriver Camera Image sensor 1 2 type MOS image sensor X4571L X...

Page 27: ...High light compensation HLC BLC HLC Off the level can be set in the range of 0 to 31 only when Dynamic range mode X4571L X4571LM Super Dynamic S4550L S4550LM Intelligent auto Off Fog compensation On O...

Page 28: ...30 fps 2560 1920 2048 1536 1600 1200 1280 960 800 600 VGA QVGA Single PTZ mode max 30 fps 2560 1920 2048 1536 1600 1200 1280 960 800 600 VGA QVGA S4550L S4550LM Fisheye mode max 30 fps 2192 2192 1280...

Page 29: ...280 720 640 360 320 180 Fisheye Panorama mode max 30 fps Fisheye 2192 2192 1280 1280 640 640 320 320 Panorama 1280 720 640 360 320 180 Image compression method 2 H 265 H 264 Transmission priority Cons...

Page 30: ...Protocol IPv6 TCP IP UDP IP HTTP HTTPS FTP SMTP DNS NTP SNMP DHCPv6 RTP MLD ICMP ARP IEEE 802 1X DiffServ IPv4 TCP IP UDP IP HTTP HTTPS RTSP RTP RTP RTCP FTP SMTP DHCP DNS DDNS NTP SNMP UPnP IGMP ICMP...

Page 31: ...terminals 1 H 265 H 264 can be selected for each stream 2 Transmission for 2 streams can be individually set 3 Only use AAC LC Advanced Audio Coding Low Complexity when recording audio on an SD memory...

Page 32: ...GQP2523RA i PRO Co Ltd Fukuoka Japan https www i pro com Authorised Representative in EU i PRO EMEA B V Laarderhoogtweg 25 1101 EB Amsterdam Netherlands i PRO EMEA B V UK Branch 1010 Cambourne Busines...

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