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Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned
on.
When using a PoE device for power supply
• Are the PoE device and the network connector con-
nected using an Ethernet cable (category 5e or better)?
Check whether the connection is appropriately established.
• Depending on the PoE device, the power supply will
stop when the demanded power exceeds its total
power limit for all PoE ports.
Refer to the operating instructions of the PoE device
in use.
Installation
Guide
When using DC power supply
• Is the 12 V DC power supply terminal (accessory)
firmly inserted into the 12 V DC power terminals of
the camera?
Confirm the power plug is firmly connected.
• Is the AC adaptor in use compliant with the
Specifications?
Check the Specifications regarding AC adaptor.
The LINK indicator
does not light in
orange even when
the Ethernet cable is
connected to the
camera.
• Is the Ethernet cable connected appropriately?
Connect the Ethernet cable appropriately.
• Is the hub or router connected to the camera operat-
ing appropriately?
Check if the hub or router in use is operating appropriately.
• Isn't the Ethernet cable connected to the camera broken?
Replace the cable with another one.
Installation
Guide
SD ERROR/ABF indi-
cator lights red
X4571L
X4571LM
SD ERROR indicator
lights red
S4550L
S4550LM
This indicator lights up red when data cannot be
saved on the SD memory card.
• Isn’t the write protect switch of the inserted SD mem-
ory card set to “LOCK”?
Unlock the write protect switch of the SD memory
card.
• Hasn't the inserted SD memory card been formatted
on a PC?
Use an SD memory card formatted on the camera.
Or install the software to format the SD memory card
on the PC. Refer to our website
(https://i-pro.com/global/en/surveillance/training_sup-
port/support/technical_information) for further infor-
mation about the supported software.
• Isn't the inserted SD memory card faulty?
Replace the card with a normal one.
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Troubleshooting
