Appendix 3 - Limited Warranty
Stingray II+ User's Guide
A3-1
LIMITED WARRANTY
I-Bus/Phoenix warrants its manufactured products to be free of defects in material and workmanship for a period of
two (2) years from date of delivery to the original purchaser from I-Bus/Phoenix. I-Bus/Phoenix is not liable for any
defects in material or workmanship of any peripherals, products or parts which I-Bus/Phoenix does not design or
manufacture. However, I-Bus/Phoenix will honor the original manufacturer's warranty for these products up to a
period of two years.
During the warranty period, I-Bus/Phoenix will, at its option, repair or replace a defective product at no additional
charge to the purchaser, except as set forth in this warranty agreement.
I-Bus/Phoenix will analyze the defective component and the customer will be charged in the following instances:
•
No problem found: $150 (U.S. dollars).
•
Damage: parts and labor at $150 per hour with a $200 minimum charge (U.S. dollars). Receipt of damaged
goods voids the I-Bus/Phoenix warranty.
Repair parts and replacement products will be furnished on an exchange basis and will be either new or
reconditioned. All replaced parts and products shall become the property of I-Bus/Phoenix, if such parts or products
are replaced under this warranty agreement. In the event a defect is not related to the I-Bus/Phoenix manufactured
product, I-Bus/Phoenix shall repair or replace the defective parts at purchaser's cost.
This Limited Warranty shall not apply if the product has been misused, carelessly handled, defaced, modified or
altered, or if unauthorized repairs have been attempted by others.
The above warranty is the only warranty authorized by I-Bus/Phoenix and is in lieu of any implied warranties,
including implied warranty of merchantability and fitness for a particular purpose.
In no event will I-Bus/Phoenix be liable for any such damage as lost business, lost profits, lost savings, downtime or
delay, labor, repair or material cost, injury to person or property or any similar or dissimilar consequential loss or
damage incurred by purchaser, even if I-Bus/Phoenix has been advised of the possibility of such losses or damages.
In order to obtain warranty service, the product must be delivered to the I-Bus/Phoenix facility, or to an authorized
I-Bus/Phoenix service representative, with all included parts and accessories as originally shipped, along with proof
of purchase and a Returned Merchandise Authorization (RMA) number.
The RMA number is obtained, in advance, from I-Bus/Phoenix Customer Service Department and is valid for 30
days. The RMA number must be clearly marked on the exterior of the original shipping container or equivalent.
Purchaser will be responsible and liable for any missing or damaged parts. Purchaser agrees to pay shipping
charges one way, and to either insure the product or assume the liability for loss or damage during transit. Ship to:
I-Bus/Phoenix
ATTENTION: RMA REPAIR DEPT.
RMA ####
9174 Sky Park Court
San Diego, CA 92123
I-Bus/Phoenix may issue, at its own discretion, an advanced replacement (AR) on a product if it fails within fifteen
(15) days from the date of delivery from I-Bus/Phoenix.