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Features guide for the G2-VMU
The G2 VMU can be fitted with either a 32Mb or a 64Mb Flash memory card. The 32 Mb card gives a
capacity of 2 hours storage and the 64 Mb card gives 4 hours of storage.
The Voice mail card is supplied with already recorded voice prompts for most user functions including
default company greetings for Auto Attendant (DISA) and Operator Overflow (ACD-1).
Auto Attendant (DISA) Operation.
In Auto Attendant operation the system will automatically answer incoming calls and allow the caller to
dial an extension number or group of extensions direct. The dialling can be Single digit, full extension
number or a combination of both. Once a call is answered by the Auto attendant the user cannot interrupt or
take over the call until the Voice prompts are complete and the call is transferred again. Default messages
within the VMU will handle call processing while Company Greeting Messages for day, night, lunchtime
and holidays can be recorded and changed by the user.
Operator Overflow (ACD-1) Operation
In Operator Overflow operation the VMU will answer the incoming calls after a (programmable) period of
time and play a message indicating that the operator is busy and the caller is queued behind the operator
phone. The call is then placed on hold and is presented to the Operator phone in order of receipt. After a
(programmable) period of time if the operator has still not answered the call the VMU will again take the
call and play a second message apologising for the delay and placing the call back in the queue. If for any
reason the call is not answered then a third timer is available to play a message asking the caller to ring
back later and release the call. The incoming call is always shown as a ringing call on the handsets and can
be manually answered by the operator or other users even while the caller is listening to the VMU message.
Default messages are built into the VMU but all 3 messages are user programmable.
User Mailboxes
Individual extensions can be allocated a Voice mail box by programming. The number of mailboxes and
the recording time available to individual handsets depends on whether the 32Mb or 64Mb memory pack is
used and how the available memory is allocated to each handset. The 32Mb card allows the allocation of
250 recording units and the 64Mb card allows the allocation of 590 recording units. Each recording unit is
30 seconds. As an example we could with a 64Mb card have 59 extensions with 10 recording units each
which is 5 minutes. Programming will also allow the user to set a maximum recording time for each
individual message.
