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01. A "click" sound is heard when
the product begins to operate.
It is the sound of the motor and the screw binding together.
It is not considered to be
a malfunction.
02. It does not operate only with
the product body.
Check if the chamber set and product body are properly assembled.
Make sure to
turn the power off when assembling or disassembling the product.
03. Assemble it so that it is
aligned with the safety sensor.
Check if it is assembled in accordance with the guide mark.
Make sure to turn the
power off when assembling or disassembling the product.
04. It does not work.
Check if the power cord is properly inserted. The machine may not work after a long
period of (30 minutes or longer).
It will operate normally after the heat of the product
body (motor) cools down.
05. It stops during a normal
operation.
Check if the hopper is properly assembled.
If the hopper is assembled incorrectly, the
product will not work. It will operate only when the lock symbol on the chamber and
the hopper's assembly guide mark are assembled in a way that they face each other.
Check if the product is assembled according to the steps specified in the assembly
guide. Refer to the assembly guide page (page 06).
Haven't an excessive amount of
ingredients or extremely thick ingredients inserted?
Refer to Page 09 of the manual
to activate a reverse rotation.
For safety, a timer, which automatically stops after about 5 minutes from the start of
operation, is set. Press the switch again briefly to start operation.
06. There are crack marks
caused by a Multi-screw or
scratch marks at the top of the
Multi-screw.
In the process of making the molding, curve-shaped marks are created on the sides
and top of the Multi-screw in addition to the straight-lined mold marks. They are
normal parts and do not affect the operation at all.
07. Juice leaks through the pulp
outlet immediately after the
ingredients are inserted.
Depending on the inserted ingredients, small amounts of juice may leak through the
pulp outlet.
This is not a product defect but, rather, a phenomenon caused by the characteristics of
the ingredients. The leakage will stop once the product starts running. If the leakage
continues, contact the Customer Service Center.
08. Juice flows back into the
hopper.
Did you extract juice with the juice cap closed?
When juicing with the juice cap
closed, the juice may flow backward into the hopper. If the contents are not sufficiently
discharged even after opening the juice cap again, open the hopper cover and empty
out the contents.
09. Juice leaks between the
hopper and the chamber, or
between the chamber and the
product body.
Is the hopper packing or chamber packing assembled correctly?
The juice will
leak if the hopper packing or chamber packing has been assembled upside-down or
incompletely. Check if the packing is assembled properly.
10. The hopper does not open.
There may be excessive pulp remaining inside.
Operate the produce to discharge the
pulp inside or repeat the process of activating a reverse rotation for about 10 seconds
and then stopping 2 to 3 times. Then, the hopper will open without any issue.
Weren't any foreign substances or solid matters (hard seeds such as persimmon
seeds) inserted?
If any foreign substances or solid matters are inserted, parts may be
damaged more seriously when attempting a reverse rotation so contact the Customer
Service Center and request for after-sales service.
11. The chamber shakes (during
extraction).
Slight shaking may occur due to the kinetic force of the motor inside the product body.
Slight and notable motions occur depending on the ingredients characteristics (hard,
tough, etc.). This is a common phenomenon that happens when the screw rotates, and
it is not considered to be a malfunction. The shaking may seem relatively greater when
juicing hard ingredients than when juicing soft, succulent ingredients.
(e.g.: Carrots, potatoes, white radishes, beets, kohlrabi, etc.)
12. The discharge cover is closed
but the pulp is discharged.
Even if the lever is closed, pulp will be discharged naturally.
Depending on the
ingredients used, there may be a difference in the amount and speed of discharge.
13. An unusual noise is heard
while juicing.
It is a natural sound produced when ingredients are being crushed.
If the ingredients
are hard or tough like apples, carrots, cabbage, celery, beets, etc., the extraction noise
may be louder than that heard when juicing softer ingredients.
10. Before Requesting Repair
Check the following before asking for repair. For follow-up service and any inquiry you may have while using
the product, please contact our Customer Center, or homepage at http://www.globalhurom.com Check the
manufacturer’s number or the number under the barcode when requesting for follow-up service or parts.
