OPERATION
14
Troubleshooting
Problem
The shade will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Shim the installation
brackets to level the headrail, if necessary. Shims are provided.
Be sure the heads of the screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets. See
“Install the Shade” on page 8
.
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution
Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
If hold-down brackets are used, make sure they have been released before
operating the shade.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
Check to see if there is an obstruction in the shade’s path. If a shade hits an
obstruction as it is lowered, it may become misaligned. This may cause the
shade to be angled or tilted when fully raised. Try lowering the shade completely,
then raising it to allow it to self-correct.
Problem
The cord tensioner has climbed to the headrail.
Solution
Pull down on the spring to relieve tension and pull the universal cord tensioner
to the bottom of the cord loop. Properly mount the cord tensioner. See “Attach
the Universal Cord Tensioner — EasyRise
™
Only” on page 10 and/or the
instructions included with your
Universal Cord Tensioner Installation Kit
.
Problem
The cord tensioner grabs onto the cord upon operation.
Solution
Check that the universal cord tensioner is mounted properly. Reinstall, if
necessary. See “Attach the Universal Cord Tensioner — EasyRise Only”
on page 10 and/or the instructions included with your
Universal Cord
Tensioner Installation Kit
.
