OPERATION
13
Troubleshooting
Problem
The shade will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Shim the installation
brackets to level the headrail, if necessary.
Be sure the heads of the screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets.
See “Install the Shade” on page 8.
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution
Check that the cord tensioner is mounted correctly. See the instructions
included with your
Universal Cord Tensioner Installation Kit
.
For Duolite
®
and Top-Down/Bottom-Up Shades:
The lift cords in the
headrail may have “overturned.” Try the following:
■
■
If both rails are in the raised stacked position, at the top of the window,
pull down the back cord of the cord loop that operates the bottom rail.
■
■
With all other problems, pull down the front cord of the cord loop that
operates the middle rail.
Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail, if necessary.
Check that cord loops are not pinched or tangled.
If hold-down brackets are used, make sure they have been released before
operating the shade.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution
Lower the shade completely
to allow it to “self-correct” skewing. Pull the cord
loop slowly to prevent the shade from further skewing.
Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail, if necessary.
For Duolite and Top-Down/Bottom-Up Shades:
Both the middle rail and
the bottom rail may skew if the cord loop is pulled too quickly. Lower each rail
completely to allow them to “self-correct.”
Adjust the bottom rail. See “Level the Rail(s), If Necessary” on page 12.
