8.0 TROUBLESHOOTING AND FREQUENTLY ASKED QUESTIONS
Why am I not getting power to the computer or monitor?
First, be certain that all power cords are properly connected to the outlet mounts and that all equipment power switches are
turned on, meaning the computer, monitor, and any other accessories that will be plugged into the internal AC Power Source
Triple Tap. Also, the correct switches on the T7 must be engaged to get power to the Internal AC Power Source Triple Tap. Be
sure that the Battery Level Indicator (BLI) is not showing a red or blinking red light. If so, the T7 needs to be charged.
How do I know if the T7 requires charging?
Check the Battery Level Indicator (BLI) on the front of the T7. If the red light is illuminated or blinking red, the cart needs to
be charged. The T7 may be charged at any time, but immediate charging is recommended if the BLI is showing orange or red.
(See Section 6.3 Battery Level Indicator, page 39.)
When should I charge the system?
When the T7 first arrives, charge it to full capacity. (See Section 6.1 Initial System Startup and Shutdown, page 38.) After the
proper initial charge, you may recharge at any time, but charging is recommended when the BLI is showing red.
Can I access the power supply to repair it?
No. Do not attempt to access or repair the power supply. Tampering with the power supply could damage the T7, void the
warranty, and/or cause personal injury. You must contact Humanscale so that a trained technician can service the cart.
Can I use an extension cord with the T7?
For safety reasons, using an extension cord with the T7 is not recommended. This applies to all outlets and power cords
connecting to and from the cart. The T7 comes with a coiled AC cord that should provide necessary extension.
What should I do if the power goes out while I’m recharging the T7?
Unplug the T7 from the AC outlet. When power is restored, continue recharging.
If the T7 gets wet, what should I do?
Unplug it and power it off immediately, wipe off any excess liquid, and allow the T7 to dry before using it again.
What happens when the battery runs out while the cart is adjusting?
When power is restored, access the IT (see page 23) screen and calibrate the cart. To calibrate, push the calibrate button and
release. The calibrate button will flash yellow and the T7 cart will start to move upward. Once T7 cart reaches a height of 6’
03” (190 cm) standing, the calibration is finished.
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