• Contents
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1038056-0001 Revision A
Chapter 7
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
HX260 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
LED appearances during normal operation . . . . . . . . . . . . . 100
Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Cannot access the System Control Center . . . . . . . . . . . . . . . . 104
Computer is connected directly to the satellite router . . . . . 104
Satellite router is connected to an Ethernet device. . . . . . . . 105
Cannot access network resources . . . . . . . . . . . . . . . . . . . . . . . 105
Accessing the System Control Center . . . . . . . . . . . . . . . . . 106
Accessing the MRM System Control Center . . . . . . . . . . . . 106
Confirming that the satellite router is commissioned. . . . . . 106
Checking the receive signal . . . . . . . . . . . . . . . . . . . . . . . . . 106
Weather and signal strength . . . . . . . . . . . . . . . . . . . . . . . 106
Checking the transmit signal . . . . . . . . . . . . . . . . . . . . . . . . 107
Checking that TCP Acceleration is operational . . . . . . . . . . 107
Checking that Web Acceleration is operational . . . . . . . . . . 107
Checking system gateway connectivity . . . . . . . . . . . . . . . . 108
Checking enterprise network connectivity . . . . . . . . . . . . . . 109
Checking DNS settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Checking for viruses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Spreading enabled or disabled . . . . . . . . . . . . . . . . . . . . . . . . . 111
No browsing issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Hot cable connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Slow transmission speed or intermittent operation . . . . . . . . . 115
Appendix A
Verification of PC connectivity. . . . . . . . . . . . . . . . . . .117
Configure site computer to support DHCP . . . . . . . . . . . . . . . 117
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Obtaining an IP address from the HX260 satellite router . . . . 125
Appendix B
Updating the satellite router software . . . . . . . . . . . . .129
Saving the utility on the installer laptop. . . . . . . . . . . . . . . . . . 129
Configuring the DHCP properties on the installer laptop . . . . 130
Updating the fallback.bin file . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Troubleshooting the update . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Appendix C
Disabling a Web browser proxy connection . . . . . . . .133
Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133