Hughes HN7000S, User Manual

Page: 74 / 126

Chapter 5 • Troubleshooting
60
1037073-0001 Revision E
If the LAN LED is on, but was off before you made this
direct connection, there is probably a problem with your
network device or the connections to it. Check those
connections. If the LAN LED is still off, contact the
manufacturer of the network device for assistance.
If the LAN LED is off, go to step 6.
6. If the LAN LED is still off, try connecting the terminal to
another computer.
If the LAN LED is on, the problem is with your computer.
If the LAN LED is off, contact your service provider.
Problems when other
devices are connected
to the terminal If a device other than a computer is connected to the terminal, the
System Control Center is probably never accessible. However,
you can troubleshoot using the following LED conditions:
•
Transmit or Transmit/WAN LED is off on page 60
•
Receive or Recieve/PPP-IP LED is off
on page 60
•
System LED is off on page 61
Transmit or Transmit/WAN
LED is off
If the remote terminal is not operating normally and the
transmit/WAN LED is off, follow these steps:
1. Check all cable connections, and tighten any connections that
seem loose.
(See the Caution statement that follows Figure 45 on
page 56.)
2. If the LED is still off, check the cable for breaks.
3. If the problem persists, contact Installer Support.
Receive or Recieve/PPP-IP
LED is off
If the terminal is not operating normally and the receive LED is
off, take the following steps:
1. Check all cable connections for tightness, and tighten any
connections that seem loose. See Figure 45.
Note: The remote terminal may operate correctly when first
installed even if the transmit and receive cable connectors are
not adequately tightened. However, problems could develop
later. Therefore, correct operation of the terminal is not an
indication that the cables are adequately tightened.