Hughes EchoStar Mobile 4500, User Manual, Page: 35 / 41

Chapter 4 • Troubleshooting
H62751 Revision C
35
Chapter 4
Troubleshooting
Table 4: Troubleshooting
Problem Possible cause Possible solution
Terminal will not turn on. Remote switch is off.
Connect and turn on the remote
switch signal.
Cannot get USIM card to lock
into position.
USIM is not correctly oriented
for insertion.
Ensure the USIM is oriented as
shown in Subsection 2.1.
Ensure the USIM is pressed firmly
into the SIM slot.
The Web UI will not connect
to the terminal.
There is no interface connection
between the terminal and
computer.
Your computer is configured
with a static IP address in the
wrong subnet.
Ensure there is an Ethernet
connection between the terminal
and computer.
Check the IP configuration settings
on your computer.
Enable DHCP or use a static IP
address in the same subnet as the
terminal’s local IP address. The
default terminal IP address is:
192.168.128.100.
The Web UI will not connect
to the terminal.
There is no interface connection
between the terminal and
computer.
Your computer is configured
with a static IP address in the
wrong subnet.
Ensure there is a USB connection
(or Maintenance connection)
between the terminal and
computer.
Check the IP configuration settings
on your computer.
Enable DHCP or use a static IP
address in the same subnet as the
terminal’s local IP address. The
default terminal IP address is:
169.254.1.1
.
The terminal is connected to
the network but cannot
obtain the requested Quality
of Service.
The network is temporarily
unavailable.
Retry again. If the problem
persists, contact your service
provider.
The terminal does not obtain
a GPS fix.
The terminal’s location limits the
visibility of three or more GPS
satellites.
Move the terminal to a location
where there are few obstructions
such as trees or tall buildings, so
that as much as possible of the sky
is visible. Point the antenna
toward the most open area of sky
(normally straight up).