Hughes DiRECWAY DW7700 Supplemental User Manual Download Page 20 | Manualshive

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Chapter 2 • DW7700 component and feature descriptions

8

1036332-0001 Revision C

Troubleshooting DVADB

You can follow these steps if you suspect the DW7700 is not
working properly in DVADB mode:

1. Verify at least one of the LEDs on the front of the DW7700 is

illuminated.
If none of the LEDs are illuminated:
a. Verify the DC power cord is securely connected to the

remote terminal.

b. Verify the power cord is securely connected to the power

source.

c. If the power cord is connected to a surge protector, verify

the surge protector is connected to a wall outlet and turned
on.

Figure 4: Protection module connections

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Summary of Contents for DiRECWAY DW7700

Page 1: ...1036332 0001 Revision C March 7 2006 DW7700 Supplemental User Guide Supplements the Remote Terminal User Guide Models DW7000 DW7700 1035978 0001 ...

Page 2: ...ffort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a...

Page 3: ...f warnings used in this manual This section introduces the various types of warnings used in this manual to alert you to possible safety hazards Note A note provides additional information WARNING Indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or mo...

Page 4: ... Important safety information iv 1036332 0001 Revision C ...

Page 5: ...ents and supported features 2 Professional installation or service requirement 3 Preventive maintenance 3 Operating considerations 3 Chapter 2 DW7700 component and feature descriptions 5 DVADB 5 Optional protection module 6 Troubleshooting DVADB 8 Port forwarding 10 Serial devices 10 Dual Ethernet ports 12 Ethernet port configurations 12 Chapter 3 DW7700 LEDs 13 LED overview 13 LED appearance duri...

Page 6: ...0 System Status page 21 Reception Info page 22 Transmission Info page 23 System Information page 24 Connectivity Test page 26 Help page 27 Port Forwarding Configuration page 28 Defining port forwarding rules 28 Acronyms and abbreviations 31 Appendix A Conforming with standards and directives 33 IPoS 33 FCC standards 33 Index 37 ...

Page 7: ...W7700 11 6 Dual Ethernet ports 12 Chapter 3 7 DW7700 LEDs 13 Chapter 4 8 Accessing the System Control Center 18 9 System indicators 19 10 System Status indicator reporting a problem 19 11 System Status page 21 12 Reception Info page 22 13 Transmission Info page 23 14 System Information page 24 15 Connectivity Test page 26 16 Help page 27 17 Port Forwarding Configuration page 28 18 Entering port fo...

Page 8: ... Figures viii 1036332 0001 Revision C ...

Page 9: ... Tables 1036332 0001 Revision C ix Tables Chapter 3 1 DW7700 LED appearance during normal operation 14 ...

Page 10: ... Tables x 1036332 0001 Revision C ...

Page 11: ...early identifies those differences when applicable Organization and updates This manual is organized into the following chapters Chapter 1 Introduction gives an overview of the DW7700 Chapter 2 DW7700 component and feature descriptions describes the components and features that distinguish the DW7700 from the DW7000 Chapter 3 DW7700 LEDs describes the DW7700 LEDs Chapter 4 DW7700 System Control Ce...

Page 12: ...es and prompts as the system displays them Type exit Indicates operator input Enter a value in the Time field Indicates the names of fields on windows Retrieve the following file O template techman_r6 Indicates file names or file paths referenced in the manual Press ALT V to view the menu Indicates function or keyboard keys Press two keys simultaneously in this case Alt and V Select the Edit menu ...

Page 13: ... Overview The DIRECWAY DW7700 shown in Figure 1 can provide satellite Internet or Intranet connectivity to a single host or multiple hosts on a local area network LAN when connected to a properly aligned antenna assembly A host may be a Point of Sale POS terminal credit verification device or a computer operating with a Windows Unix Mac or Linux operating system The software required to operate th...

Page 14: ...nd receive data over a terrestrial phone line should the satellite link between the DW7700 and Network Operations Center NOC fail or degrade below an acceptable threshold A telephone cable is connected to the TEL LINE port on the DW7700 and a phone jack Port forwarding Allows servers on your LAN to receive specific transmission control protocol TCP and user datagram protocol UDP traffic from the I...

Page 15: ...The two way satellite dish must be installed in a location or manner not readily accessible to children and so that the dish bottom is at least 5 feet above ground level Professional installation or service of the two way satellite dish is required by the Federal Communications Commission because the radio transmits radio frequency energy This device emits radio frequency energy when in transmit m...

Page 16: ... could damage the pins and also cause a short in the system When power needs to be removed from a DW7700 that uses an AC DC power supply always unplug the AC power cord from the wall outlet surge protector or power strip When power needs to be removed from a DW7700 that uses a DC DC power supply always unplug the DC input cable connector from the power supply Do not place the DW7700 near equipment...

Page 17: ...s on page 10 Dual Ethernet ports on page 12 DVADB The DVADB feature enables the DW7700 to send and receive data over a terrestrial phone line should the DW7700 s satellite link fail or degrade below an acceptable threshold An RJ 11 telephone cable connects the DW7700 to a phone jack The DW7700 configuration in Figure 2 shows a sample DVADB connection The graphic is intended for illustrative purpos...

Page 18: ...nd does not affect any existing DW7700 features but it does cause the DW7700 to send and receive data at a slower rate Optional protection module In some countries the telephone lines are configured such that a protection module is required between the DW7700 and the outside PSTN telephone line In those cases Hughes provides such a module Part 9012740 0001 This module is a high speed electronic ci...

Page 19: ...Chapter 2 DW7700 component and feature descriptions 1036332 0001 Revision C 7 Figure 3 DW7700 DVADB connections with a protection module ...

Page 20: ...t least one of the LEDs on the front of the DW7700 is illuminated If none of the LEDs are illuminated a Verify the DC power cord is securely connected to the remote terminal b Verify the power cord is securely connected to the power source c If the power cord is connected to a surge protector verify the surge protector is connected to a wall outlet and turned on Figure 4 Protection module connecti...

Page 21: ... used by the DW7700 If you hear modem tones high pitched noises the telephone line and DVADB access number are working properly 4 Verify the phone cable is not defective by swapping it with another cable 5 Contact your Helpdesk if completing steps 1 4 does not resolve the issue Note You may need to contact your network administrator or Helpdesk to obtain your DVADB access number Note It is normal ...

Page 22: ...le serial device can be connected to the port A DIRECWAY Serial Appliance connected to a remote terminal Ethernet port can support multiple serial devices The serial port supports a variety of protocols See the service provider for a list of supported protocols Figure 5 illustrates a typical serial device connection to the DW7700 The figure is for illustrative purposes only and may not reflect the...

Page 23: ...ns for connecting devices to the DW7700 are You do not need to power off the DW7700 remote terminal to connect devices or change devices Most serial devices are not plug and play A telecommunications technician may be required to configure devices Figure 5 Connecting a serial device to the DW7700 ...

Page 24: ...n 10BaseT mode The ports support a wide range of devices including PCs equipped with Network Interface Cards NICs DIRECWAY Serial Appliance which can support up to four serial devices Hubs Routers Switches Ethernet port configurations The Ethernet ports support the following configurations Dual port single subnet Only one Ethernet port is configured with an IP address at the NOC which means the te...

Page 25: ...ront of the DW7700 The following topics are discussed LED overview on page 13 LED appearance during normal operation on page 14 LED overview The LEDs on the front of the DW7700 may be used as an observational tool to determine if the DW7700 is working properly The LEDs are shown in Figure 7 Figure 7 DW7700 LEDs ...

Page 26: ...onsistent with the descriptions in Table 1 refer to the Troubleshooting section in the Remote Terminal User Guide Models DW7000 DW7700 1035978 0001 for detailed troubleshooting procedures Table 1 DW7700 LED appearance during normal operation LED LED appearance Description LAN On An Ethernet device is connected to a DW7700 Ethernet port and the port is usable Blinking Data is being received or tran...

Page 27: ...00 is operating normally Flashing The DW7700 is operating with the fallback bin backup version of software LAN Transmit Receive System Power Blink in unison Off Indicates unrecoverable key error Table 1 DW7700 LED appearance during normal operation LED LED appearance Description ...

Page 28: ...Chapter 3 DW7700 LEDs 16 1036332 0001 Revision C ...

Page 29: ...ng Configuration page on page 28 Overview The DW7700 has an internal web interface that is referred to as the System Control Center The System Control Center provides access to important DW7700 system information configuration parameters documentation and help topics A computer must be connected to the DW7700 in order to access its System Control Center A computer connected to a hub or router that...

Page 30: ...8 If the home page does not appear type the customer specific IP address or LAN IP address in the address field and press ENTER You may need to obtain your LAN IP address from your network administrator Refer to the Troubleshooting section in the Remote Terminal User Guide Models DW7000 DW7700 1035978 0001 if you are unable to access the System Control Center Home page The System Control Center ho...

Page 31: ...ndicator to access the System Status page to view problem details If the indicator is yellow the unit is operating in DVADB mode or Web Acceleration is being bypassed Reception Info provides access to the Reception Information page which displays DW7700 receive data For more information see Reception Info page on page 22 Transmission Info provides access to the Transmission Information page which ...

Page 32: ...and the NOC For more information see Connectivity Test page on page 26 Help The following links provide access to help related information Getting Started explains how the DW7700 works and provides access to DW7700 operating instructions and recommended settings Browsing Optimization Utility provides access to a utility that enhances web browsing performance The utility has no effect on download a...

Page 33: ...rmation Receive Status indicates if the receive data path is operational Clicking on the status message displays corresponding help information Software Download Status indicates whether DW7700 software and configuration is up to date Commission Status indicates whether or not the DW7700 is commissioned TCP Acceleration Status indicates whether or not TCP Acceleration is operational TCP accelerati...

Page 34: ...value indicates problems in the receive path This may happen in adverse weather conditions or if there is a problem with the receive cable or the antenna However if a low non increasing value is displayed and the system is functioning there is no reason for concern You do not need to do any troubleshooting or contact customer support Bad Key Frames indicates the percentage of received frames that ...

Page 35: ...Transmissions reports the number of frames transmitted to the satellite Number of Failed Transmissions reports the number of frames that could not be sent A continuously increasing value indicates a problem with transmitting However if a low non increasing value is displayed and the system is functioning there is no reason for concern You do not need to do any troubleshooting or contact customer s...

Page 36: ...y be useful only the most important fields are discussed DW7700 Info section Serial Number DW7700 serial number You must provide the serial number if you contact technical support for assistance SAN your site account number SAN Software Creation Date software build date Figure 14 System Information page Note If possible print the System Information page and save it If the System Information page i...

Page 37: ...of the primary router at the NOC used to route data sent by the DW7700 Software Configuration section network address translation NAT dynamic host control protocol DHCP Firewall and Turbo Page are enabled or disabled depending on the service offering purchased by the customer These settings cannot be changed by the customer Network Address Translation NAT typically used to allow multiple computers...

Page 38: ...e connectivity to a server on the Internet due to congestion on the Internet or satellite network or the server you are trying to access might be off line If possible browse to another web site on the Internet to ensure it is not a server specific problem Using the Connectivity Test as a troubleshooting tool is discussed in the Remote Terminal User Guide Models DW7000 DW7700 1035978 0001 Figure 15...

Page 39: ...f information ranging from frequently asked questions FAQs to advanced troubleshooting statistics Review it to become familiar with the System Control Center and DW7700 Access the Help page by clicking View Help Topics on the System Control Center home page or clicking Help in the left pane of the page you are currently on Figure 16 Help page ...

Page 40: ...to the DW7700 You may also use a computer on the LAN if the DW7700 is connected to an Ethernet device such as a hub or router 2 Type www systemcontrolcenter com in the browser s location or address bar and press ENTER 3 Click Port Forwarding Configuration on the System Control Center home page or in the left frame of the page you are currently on 4 Click Add Rule on the Port Forwarding Configurati...

Page 41: ...hapter 4 DW7700 System Control Center 1036332 0001 Revision C 29 6 Click the Protocol Type drop down menu and select the appropriate protocol 7 Click Save Rule Repeat steps 1 7 to define additional rules ...

Page 42: ...Chapter 4 DW7700 System Control Center 30 1036332 0001 Revision C ...

Page 43: ... network dial backup F FCC Federal Communications Commission L LAN local area network N NAT network address translation NIC network interface card NOC Network Operations Center P PC personal computer POP point of presence POS point of sale R RF radio frequency S SAN site account number T TCP transmission control protocol U UDP user datagram protocol V VPN virtual private network ...

Page 44: ... Acronyms and abbreviations 32 1036332 0001 Revision C ...

Page 45: ... Canada IPoS The DIRECWAY system is compliant with the IP over Satellite standard IPoS ratified by the Telecommunications Industry Association TIA 1008 and published in October 2003 FCC standards Standards to which Conformity is declared FCC Part 15 This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interferen...

Page 46: ...eds to be installed according to the instructions Coaxial cables Rx and Tx need to be grounded at the point of entry A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant 26 Gauge telephone cord and modular plug is provided with this product It is required to be ...

Page 47: ...the United States please contact your service provider The Telephone Company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service If trouble is experienced with the Two Way DIRECWAY...

Page 48: ...Appendix A Conforming with standards and directives 36 1036332 0001 Revision C ...

Page 49: ... Ethernet ports 2 12 FCC requirements 3 internal modem 2 LEDs 13 maintaining 3 operating considerations 3 restarting 20 serial port 2 Dynamic host control protocol See DHCP E Ethernet ports 2 12 configurations 12 supported devices 12 H Help page 27 I Internal modem 2 L LAN 1 LEDs 13 appearance during normal operation 14 states 14 Local area network See LAN M Maintenance 3 N NAT 25 Network address ...

Page 50: ...mber See SAN System Control Center 17 Help page 27 home page 18 links on 20 system indicators on 19 Reception Info page 22 System Information page 24 System Status page 21 Transmission Info page 23 System indicators 19 Reception Info 19 System Info 19 System Status 19 Transmission Info 19 System Information page 24 SAN 24 System Status page 21 T Transmission Info page 23 Transmit radio 25 ...

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