Hughes Direcway DW4000 Page 66 Installation Manual Download | Manualshive

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62

FAQs

Correcting the
modem detection
failure

In some PC configurations, the DIRECWAY
software cannot detect the installed telephone
modem and you will receive an error message as
shown in Figure 65. If this error message is
displayed, click OK. and follow the steps below

Figure 65: Modem detection failure notice

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68
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Summary of Contents for Direcway DW4000

Page 1: ...Upgrading Go to Page 5 Release 4 0 3 Business Edition ...

Page 2: ...rchantability and fitness for a particular purpose DIRECWAY service sold separately from hardware is available in the contiguous United States and its usage is subject to the Fair Access Policy Some systems require professional installation Speeds may vary visit www mydirecway com for more details Hughes Network Systems Inc d b a HUGHES and DIRECWAY and the logo design are units and trademarks of ...

Page 3: ...nt 9 Items required for installation 10 The five step installation process 11 The two different power supplies 12 The two satellite modems 12 Assembling the satellite modem components 13 Installing the software 16 Registering your system for service 21 The BE icon and Help files 35 Surfing 35 The Antenna Pointing Transmitter screens 36 The modem lights pattern 37 Configuring Microsoft Internet Exp...

Page 4: ...ii Contents ...

Page 5: ... transmit modem to transmit data Figure 1 illustrates the modems Note Professional installation and service of your two way system satellite dish assembly is required by the Federal Communications Commission Organization of this manual Pre installation on page 3 describes software and hardware preparation Upgrading to a new release on page 5 describes when to uninstall previous releases Installing...

Page 6: ... better Windows 98 Second Edition SE Windows Millennium Me Windows 2000 Professional or Windows XP 64 MB RAM 98 SE and Me 128 MB RAM Windows 2000 and XP 800x600 pixel display or better CD ROM drive PCI or AGP video adapter 20 MB free hard disk space Available USB port A modem and an analog telephone line or another means to connect to the Internet for system setup ...

Page 7: ...ompts you when it is time to do this For two way operation the only time you need to use a telephone modem is during the WebSetup portion of the software installation with the exception of using dial up as a backup Previous releases of DirecPC system hardware such as PCI card or DVB USB modems cannot coexist with the satellite DIRECWAY modems and must be uninstalled Software Always back up your co...

Page 8: ...rst time or are upgrading an earlier version of release 4 0 proceed to Installing the system on page 9 If releases of system software prior to release 4 0 including Powered By partner releases prior to 4 0 are installed on your computer you must uninstall them before installing the current release See Upgrading to a new release on page 5 Figure 2 The BE icon ...

Page 9: ...lled Proceed to Installing the system on page 9 You have a previous release of the DirecPC software 3 0 or lower installed on Windows 98 Second Edition SE Millennium Me or 2000 Professional You must uninstall the previous release of the software and hardware completely before installing the current release Complete the steps described in this section You have a previous release of the DirecPC soft...

Page 10: ...icon in the system tray figure as shown in Figure 3 Then select Turbo Internet Properties 1 Under the Dialup Properties tab find the ISP Access phone number 2 Under the Protocols Properties tab find your User Name You need to know your password Uninstall procedure 1 If you have a previous release 3 0 or lower of software running right click the NAV icon A menu appears See Figure 3 2 Select Close t...

Page 11: ...differences between operating systems 4 The Add Remove Programs Properties window is displayed see Figure 5 In the Install Uninstall tab select DirecPC 5 Click the Add Remove button to remove the program Note In Windows 2000 Professional the Add Remove screen is slightly different Select DirecPC under Currently installed programs and then click Change Remove Figure 4 Double clicking the Add Remove...

Page 12: ...e been either a PCI card or USB modem receiver This prevents the computer from asking to install the old satellite modem receiver upon restart You must open your computer to manually remove the PCI satellite adapter card from the PCI slot Ground yourself and remove the card following the instructions that came with your computer To remove your old satellite modem receiver disconnect the USB cable ...

Page 13: ...o children The two way satellite dish assembly must be installed at least 5 feet 1 5 meters above ground level or any nearby ace on which a person could sit or stand CAUTION The two way satellite dish assembly emits radio frequency energy when in the transmit mode Unplug indoor power connection before performing maintenance or adding upgrades to any satellite dish components To avoid risk of injur...

Page 14: ...guides are on the installation CD See the ReadMeFirst file for information on your specific product Figure 6 Items required for installation These items are in your software installation kit These items are packaged in a small box inside your antenna box Installation CD and ReadMeFirst guide Transmit modem cable Receive modem Transmit modem USB cable DC cord AC cord Power supply Clips ReadMeFirst ...

Page 15: ...l installer to register for you on page 21 5 Power up and surf The professional installer performs the entire installation with your permission If you would rather install the software yourself the professional installer coaches you through the process See page 39 for instructions on how to configure e mail and optimize your browser You need to have an analog telephone modem connection to register...

Page 16: ...eceives data via satellite It is labeled Receive on its front right The transmit modem transmits data via the satellite It is labeled Transmit on its front right To aid heat dissipation install the receive modem on top of the transmit modem CAUTIONS When power needs to be removed from the receive modem ALWAYS unplug the ac power cord from either the wall outlet surge protector or power strip NEVER...

Page 17: ...SB cable to your computer until instructed to do so during software installation 1 Be sure your power supply is not plugged into your wall outlet surge protector or power strip 2 Snap the four clips under the feet of the receive and transmit modems Mount the clip so that the mounting tab slides over the feet on the bottom of the each modem as shown in Figure 7 Note The transmit modem has a hole at...

Page 18: ...he USB cable to your computer at this time 4 Ensure that the ac power cord is tightly connected to the power supply 5 Plug the power supply ac power cord into a 110 volt wall outlet power strip or surge protector The lights on the front of your receive modem blink between READY and receive RX 6 Make sure the computer modem is connected to an analog telephone line Figure 8 Installing the power supp...

Page 19: ...installation Figure 9 Receive modem and transmit modem cabling Figure 10 Installing the coaxial cables Receiver cable TEL From USB port on computer DC power cord Transmitter cable Power supply Receive modem Transmit modem Phone cable USB cable AC power cord Receive modem cable to antenna Transmit modem cable to radio ...

Page 20: ... ROM drive letter In the window that appears double click Setup to launch the installation screen 2 Before installing any part of your DIRECWAY system please read the ReadMeFirst file and print the user guides to aid you during installation The ReadMeFirst file may have updates made after this guide was released 3 Click Install Software 4 The Setup screen is displayed Click Next and follow the ins...

Page 21: ...17 5 When the customer agreement screen appears click Yes to accept the agreement 6 The Device Installation Status screen appears See Figure 13 Figure 12 Customer agreement screen Figure 13 Device Installation Status screen ...

Page 22: ...cab extension and may have been included by your computer manufacturer in the c windows options cabs directory If you do not have cab files on your hard drive you will need to insert the Windows operating system CD and identify the path to the cab files as shown in Figure 14 If you have a Windows 98SE CD point to the Win98 folder If you have a Windows ME CD point to the Win9x folder For example if...

Page 23: ...ur system may restart after loading the drivers If you are prompted to restart your computer click Finish When your system restarts Microsoft Networking may display a screen asking you to log in Click Cancel or press the keyboard ESC key to skip the screen See FAQ 10 on page 54 to learn how to turn off this screen 11 The installation program displays the default destination directory path as shown...

Page 24: ... as shown in Figure 16 HUGHES recommends that you do not change this folder name and click Next to continue 13 The software installation program is complete Click Finish to continue to the registration program Figure 16 Default installation folder name Figure 17 Installation completion message ...

Page 25: ...ly launch it For Windows XP select Start All Programs DIRECWAY and click WebSetup 3 Click Next when the WebSetup screen appears Note During the following steps you must verify that all information is complete and accurate before you click Submit If you fail to complete a required field and click Submit a message prompts you to go back However if the page times out you may get a Retry popup window ...

Page 26: ...tup connects to the registration server using either the toll free number or your ISP connection HUGHES recommends that you use the toll free account by checking the Use built in toll free account and clicking Next as shown in Figure 20 Figure 19 WebSetup determines the connection method Figure 20 Registration access using the toll free number ...

Page 27: ...ilt in toll free account box selecting an ISP phone number password and clicking Next as shown in Figure 21 6 After completing Step 5 above WebSetup connects to the registration server as shown in Figure 22 Figure 21 Registration access using an ISP Figure 22 WebSetup connection progress ...

Page 28: ...he registration server and loads the registration software Click Next 8 You are prompted to agree to or decline the terms of service Click I Agree Figure 23 WebSetup connected to the registration server Figure 24 Agreeing to terms of your DIRECWAY account ...

Page 29: ...Installing the system 25 9 Enter the required data on the registration page and click Continue Scroll down the window to view and complete all the fields Figure 25 Entering data in the registration page ...

Page 30: ...ervice offering using the radio buttons and click Continue Note Your display of service offerings may differ from the screen below depending on the program being offered by HUGHES to your organization Figure 26 Selecting a service offering ...

Page 31: ...re you click Continue click Print this page to produce a record of your account Note The service offering you have selected will determine whether e mail accounts are offered and how many accounts can be created E mail accounts are not offered for certain service offerings Figure 27 Registering e mail accounts ...

Page 32: ... this page to produce a record of your account Note You can return to this screen at a later date to create additional accounts by running WebSetup You do not need to create all e mail accounts at the same time Note The service offering you have selected will determine how many e mail accounts can be created Figure 28 Adding additional e mail accounts ...

Page 33: ...account by completing the fields and clicking Create Account Before you click Continue click Print this page to produce a record of your account See Figure 29 If you did not select a dial up account in step 10 on page 26 you will not see this screen and you should go to step 15 on page 30 Figure 29 Creating an ISP account ...

Page 34: ... number and click Continue You will not get this screen if you did not select to create an ISP account 15 Figure 31 is displayed when registration is complete Click Continue Figure 30 Selecting a dial up phone number Figure 31 Registration is complete ...

Page 35: ...ou elected to create an ISP account in step 10 on page 26 do not check the box and click Next as shown in Figure 32 17 WebSetup configures your network settings and software configuration as shown in Figure 33 Click Next Figure 32 WebSetup query about dial up accounts Figure 33 WebSetup configuring network settings ...

Page 36: ...ck Finish 19 After WebSetup completes the first Antenna Pointing screen appears Verify that your antenna location ZIP code is correct if it is not enter the correct ZIP code In either case click Next Figure 34 WebSetup completing the configuration Figure 35 The first Antenna Pointing screen ...

Page 37: ...g the Antenna Pointing screen Click OK 22 Verify that the Antenna Pointing screen indicates that you are receiving a satellite signal The signal strength must be 31 or more for the system to function Click Next Note The values displayed vary based upon your location and assigned satellite Your values probably do not match those shown Figure 36 Note about transmitter disabling while viewing pointin...

Page 38: ...l cables are properly connected If they are and you still do not have a signal strength of 31 or more contact your installer 24 WebSetup will indicate that it has completed configuration of your system as shown in Figure 38 Click Finish Figure 38 WebSetup finishing your system configuration ...

Page 39: ...restart the BE icon should appear in the system tray If the icon still does not appear in system tray load it manually by selecting Start Programs DIRECWAY and clicking on Navigator For Windows XP select Start All Programs DIRECWAY The first time the BE icon appears in your system tray after WebSetup the DIRECWAY Help Files will appear on your screen If they do not appear right click the BE icon a...

Page 40: ...s may have a modem detection problem and be unable to surf See page 62 for instructions on how to correct this problem The Antenna Pointing Transmitter screens The Antenna Pointing Transmitter screens are used by your installer when fine tuning the antenna for radio transmission Do not use these screens unless requested by your installer or by DIRECWAY Customer Service Click Exit The Antenna Point...

Page 41: ...sly lit and the RX and TX lights flash as data is received and transmitted via the satellite The RX and TX lights are not lit and do not flash when there is no data transfer See Figure 42 and Figure 43 Figure 41 Antenna Pointing Transmitter screen Figure 42 Normal operation no data being sent or received Both READY lights are continuously lit RX and TX are not flashing because no data is being pas...

Page 42: ...onnections are correct Unplug the DIRECWAY modem power cord plug it back in and restart your computer Figure 43 Normal operation data being sent and received Both READY lights are continuously lit TX flashes as data is passed Figure 44 Transmit modem not transmitting READY light is continuously lit TX and READY lights are off Verify cable connections and reboot the computer ...

Page 43: ... screens you see may vary depending on the version of Internet Explorer you are using The instructions in this section help you to configure one e mail address To configure additional e mail accounts repeat the instructions completely starting with Step 1 below Repeat for as many e mail accounts as you wish to configure You may see additional screens than those presented here if you have an e mail...

Page 44: ... Wizard by opening the run dialog box selecting Start Run and typing inetwiz in the space provided Click OK 2 Select Connect using my local area network LAN and click Next Figure 46 Executing the inetwiz command Figure 47 Selecting Connect Using My LAN for IE ...

Page 45: ...ck in the checkbox labeled Manual Proxy Server Ensure that the checkboxes for Automatic discovery of proxy server recommended and Use automatic configuration script are unchecked 4 Click Next Figure 48 Selecting the LAN configuration for IE ...

Page 46: ...ystem 5 In the HTTP row enter 127 0 0 1 in the Proxy to use field and 83 in the Port field 6 Ensure that Use the same proxy for all protocols is unchecked 7 Click Next Figure 49 Entering the proxy server IP address for IE ...

Page 47: ...Installing the system 43 8 If there are IP addresses for which you do not want to use a proxy enter them in the window provided 9 Click Next Figure 50 Entering restricted addresses for IE ...

Page 48: ...44 Installing the system 10 Select Yes to set up an Internet mail account and click Next Figure 51 Selecting Yes to set up an Internet mail account ...

Page 49: ...Installing the system 45 11 Type your name in the space provided and click Next Figure 52 Entering your e mail name for IE ...

Page 50: ... address in the space provided and click Next Note If you would like to see what e mail addresses are associated with your DIRECWAY account rerun WebSetup by selecting Start Programs DIRECWAY WebSetup Figure 53 Entering your e mail address for IE ...

Page 51: ...3 Enter the mail server names in the space provided The incoming DIRECWAY mail server name is pop3 direcway com The outgoing DIRECWAY mail server name is smtp direcway com Click Next Figure 54 Entering e mail server names for IE ...

Page 52: ...Enter your username and password in the fields provided and click Next Ensure that the checkbox for Log on using Secure Password Authentication SPA is unchecked Figure 55 Entering e mail name and password for Internet mail account ...

Page 53: ...Installing the system 49 15 Click Finish to complete the configuration Figure 56 Completing the Internet Connection Wizard ...

Page 54: ...cribed on page 51 for further assistance CAUTION When power needs to be removed from the receive modem ALWAYS unplug the ac power cord from either the wall outlet surge protector or power strip NEVER pull the power cord from the back of the receive modem Doing so could damage the pins and also cause a short in the system The power supply with the part number 1029075 0001 is to be used only in the ...

Page 55: ...re information Send e mail to technical support by selecting Email under Help Center on our www mydirecway com Web site Call 1 866 DIRECWAY 1 866 347 3292 If you purchased this product from one of our Value Added Resellers VARs please do not contact DIRECWAY Contact your VAR according to the procedure supplied by them for technical support They are trained to help you with any technical problem 1 ...

Page 56: ...r select Start Programs DIRECWAY and select Navigator to launch the BE icon 4 What geographic area is covered by the service As of this printing the 48 continental states are covered by the service Check our Web site www mydirecway com to see the current coverage area 5 Where can I get the latest version of the software Software upgrades are posted on the Web site www mydirecway com when available...

Page 57: ...its and receives via satellite why do I need a telephone modem You need a telephone modem only to commission your satellite modem for the first time when the telephone modem is required to run WebSetup After your system is commissioned a dial up connection is not needed for your system to operate However a telephone modem may be used to establish a dial up connection to the Internet as a backup A ...

Page 58: ... to install Client for Microsoft Networks Windows makes Client from Microsoft Networks the Primary Network Logon by default The following steps stop Windows from asking for a password by changing your Primary Network Logon to Windows Logon 1 Right click the Network Neighborhood icon found on your desktop The menu in Figure 57 is displayed Figure 57 Right click Network Neighborhood ...

Page 59: ...Select Windows Logon 5 Click OK If you are using the Windows asks for additional files either insert your Windows CD or follow the procedures outlined in step 8 on page 18 to find the cab files and point the software to that location 6 A dialog box appears asking if you want to restart your computer Click Yes Figure 58 Network properties dialog box ...

Page 60: ...ing WebSetup stating that Dial up Networking is not installed install it using the following steps 1 Select Start Settings Control Panel 2 Double click the Add Remove Programs icon See Figure 59 The Add Remove Program Properties dialog box appears Figure 59 Double clicking the Add Remove Programs icon Add Remove Programs ...

Page 61: ...Windows Setup tab See Figure 60 4 Double click the Communications entry The Communications Properties dialog box appears See Figure 61 Figure 60 Add Remove Programs Properties Window Windows Setup tab Communications entry ...

Page 62: ...ctions describe how to find the cab files and point the software to that location 8 Allow Windows to restart your computer 12 What is Automatic Cross Polarization ACP The ACP feature provides transmit satellite dish pointing information to your installer and automatic satellite dish revalidation This ensures your satellite dish remains aligned Figure 61 Communications Properties dialog box Dial Up...

Page 63: ...ld only be made by satellite maintenance personnel Your ACP equipped system can enter a test mode and initiate an automatic cross pol test session between your satellite dish and the National Operations Center NOC The test is performed by firmware in the satellite equipment not on your PC Since your PC is not involved the test cannot compromise the security of your system If your equipment fails a...

Page 64: ... Phone Number section there are boxes for Area Code Number and if you elected to have DIRECWAY as your ISP a POP Number 3 Enter the area code and phone number of your ISP If you chose to have DIRECWAY as Figure 62 Right click the icon Figure 63 Enabling system to dial out Click here to enable AutoDial Click here for the drop down list of local access numbers Note If you elected not to have DIRECWA...

Page 65: ...ect for any Internet access to enable the software to automatically connect when using the Internet 5 Click on the Protocol Tab Figure 64 6 Enter your user name and password if one is not already present Click OK Note Some computers may have a modem detection problem and be unable to surf See page 62 for instructions on how to correct this problem Figure 64 Protocol tab on the Turbo Internet Prop ...

Page 66: ... PC configurations the DIRECWAY software cannot detect the installed telephone modem and you will receive an error message as shown in Figure 65 If this error message is displayed click OK and follow the steps below Figure 65 Modem detection failure notice ...

Page 67: ...f the Turbo Internet Properties screen will open The modem listed is not being properly detected even though the correct modem may be listed in the field as shown in Figure 66 Figure 66 Displaying modem on Turbo Internet screen ...

Page 68: ...ct your correct modem as shown in Figure 67 Your modem may differ from the example shown Note Your correct modem may appear to be already selected You must reselect it to correct this problem Figure 67 Selecting your modem for Turbo Internet Properties ...

Page 69: ...election Click Apply to save the changes and OK to close the Turbo Internet Properties page as shown in Figure 68 Attempt to surf the Internet to verify that the modem detection problem has been corrected Figure 68 Applying modem selection on Turbo Internet screen ...

Page 70: ...66 FAQs ...

Page 71: ...ses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment power off an...

Page 72: ...lied warranties relating to the Hardware or Software are limited to a period of one 1 year from the date of purchase Some states do not allow limitations on duration of an implied warranty so the above limitations may not apply to you Customer remedies If under normal use and wear the Hardware becomes defective in materials or workmanship and or the Software fails to perform substantially in accor...

Page 73: ...od or liquids normal wear and tear improper Hardware or Software installation maintenance operation or repair failures or defects in any Hardware or Software when used in combination with other products or equipment not manufactured or provided by HUGHES payments for labor or service to representatives or service centers not authorized by HUGHES HUGHES neither assumes nor authorizes any Authorized...

Page 74: ...RMS OF CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE HARDWARE SOFTWARE AND DOCUMENTATION IS ASSUMED BY YOU HUGHES MAKES NO REPRESENTATION OR WARRANTY REGARDING THE INSTALLATION OF THE HARDWARE No oral or written information or advice given by HUGHES its dealers distributors agents or employees shall create a warranty or in any wa...

Page 75: ...OF THIS LIMITED WARRANTY WHETHER SUCH DAMAGES AROSE IN CONTRACT OR TORT AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE In no event shall HUGHES liability exceed the amount paid by you for the defective Hardware or Software Copyright 1995 through 2002 Hughes Network Systems Inc a wholly owned subsidiary of Hughes Electronics Corporation all rights reserved The DIRECWAY System is protected by dome...

Page 76: ...72 Warranty Declaration of conformity ...

Page 77: ......

Page 78: ...1032685 0001 Revision A Covered by one or more of the following U S Patents 5 652 795 5 699 384 5 995 725 5 995 726 6 016 388 6 125 184 6 131 160 and 6 161 141 Other U S and foreign patents pending ...

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