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TROUBLESHOOTING
If you have any problems with your connection or modem please consult the manual and check this
section. If the problem still exists contact your service provider or check our website for more details
at ztemobiles.com.au
Issue
Possible cause
Solution
The user
interface
doesn’t start
after the
modem is
plugged in.
PC configuration is
not correct.
(No autorun)
Start the program
manually by going
Start > Program Files
or use the shortcut
on the desktop.
The modem
has no signal.
You have no
network coverage.
Try moving location
until you get good
reception.
Move the modem to
a higher position or
different orientation.
Network coverage
is low
Consider purchasing
a dual external
antenna. The device
uses TS9 connectors.
SIM Card is -
locked
SIM card requires a
PIN or PUK
number.
SIM is not inserted
correctly
Contact your service
provider to obtain
the PIN or PUK key.
Check the SIM card is
inserted, is active and
is a valid SIM.
Data
connection
failed.
You have no
network coverage.
Try moving location
until you get good
reception.
The modem
cannot
connect to the
internet when
overseas
You don’t have
international
roaming enabled
on your plan.
Consult your service
provider before you
go overseas to enable
roaming.
PRECAUTIONS AND SAFETY INFORMATION
Some electronic devices are susceptible to electromagnetic interference. The modem is a
transmitting device and may cause interference to sensitive electronic equipment such as audio
systems, vehicle systems and medical equipment. Please consult the manufacturer of the other
device before using the modem.
Operating of laptop or desktop PCs with the modem may interfere with medical devices like hearing
aids and pacemakers. Please keep the modem more than 20 centimetres away from such medical
devices. Turn the modem off if necessary. Consult a physician or the manufacturer of the medical
device before using the modem near such devices.
Be aware of regulations when using the modem at places such as oil refineries or chemical factories,
where there are explosive gases or explosive products being processed. Turn off your modem as
instructed.
Don’t touch the antenna area unnecessarily whilst connected. This can affect your modem
performance and reduce the signal quality.
