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Huawei ZTE MU500, User Manual, Page: 1 / 25

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TELSTRA 5G WI-FI PRO HOTSPOT 

MU500 

 

USER MANUA

L 

 
 
 
 
 
 
 

CHECK YOUR SYSTEM REQUIREMENTS 

Your 5G Wi-Fi Pro provides 5G internet connectivity to any Wi-Fi enabled device that supports Wi-Fi 
802.11 b/g/n/ac/ax.   
The 5G Wi-Fi pro also has a wired Ethernet (LAN) connection and USB connection for Windows (not 
RT), and MAC operating systems: 

 

Windows 10, 8 (not including RT) / 7 / XP / Vista 

 

MAC OS X 10.7 and above 

 

 
 

 

Summary of Contents for ZTE MU500

Page 1: ...G Wi Fi Pro provides 5G internet connectivity to any Wi Fi enabled device that supports Wi Fi 802 11 b g n ac ax The 5G Wi Fi pro also has a wired Ethernet LAN connection and USB connection for Windows not RT and MAC operating systems Windows 10 8 not including RT 7 XP Vista MAC OS X 10 7 and above ...

Page 2: ...eck your SIM card 1 Locate the SIM tray on the side of the device as shown above 2 Push the ejector tool into the small hole to open the tray 3 Insert your SIM card carefully in the rear of the tray 4 Push the SIM tray back into the device 5 Note If you replace the SIM card with the device powered On it will restart TIPS Remember to keep your plastic SIM card holder It has a record of your SIM car...

Page 3: ... periods of high continuous activity with multiple users high download rates or low network signal charging by USB will not have sufficient current to charge the device In this situation the battery will discharge so it is preferable to use the mains charger Always insert and remove the charging lead with care and take care not to trip or pull on the lead harshly which could damage your device Phy...

Page 4: ...he correct case for all letters 4 With Connect Automatically enabled your computer will remember the password and connect to your Wi Fi device when it is on and in range TIP If you cannot log on via Wi Fi connect using the USB connection where you can check your Wi Fi settings or update your password See later for details QUICK REFERENCES Browser home page http m home or http 192 168 0 1 Administr...

Page 5: ...ICE Your device supports fast charging mode when using the provided charger During normal charge mode the battery icon will animate to show it is charging Fast charging is indicated by the lightning symbol in the battery icon This device can be left on charge permanently but the battery charge will be limited to 65 capacity This is to protect the battery from over charging and is not a fault If th...

Page 6: ...n device cools down Data transfer is active LAN port is connected SMS Messages Wi Fi signal Device is roaming Higher data charges may apply SIM card PIN is active Please go to m home to enter your SIM PIN SETTINGS Touch each icon to explore and set the device Settings SETTINGS WI FI Switch Wi Fi On or Off Show the Wi Fi Name and Password ...

Page 7: ...n be congested which will slow down your 2 4GHz Wi Fi speeds If your connecting device supports 5GHz WI FI then this will potentially give faster speeds and better connectivity Set the Wi Fi sleep timer SETTINGS NETWORK Switch International Roaming on or off Note extra charges may apply when roaming Set the Network Selection mode Automatic 5G 4G or 3G only SETTINGS DEVICE Set the Screen Brightness...

Page 8: ...al software updates SETTINGS RESET Reset the modem to factory conditions All passwords will be reset all Messages will be erased SETTINGS ABOUT View the device information SIM card phone number MSISDN device IMEI number Signal strength and Software version MESSAGES SMS Messages will be displayed in the Messages section Press each message to read or delete ...

Page 9: ...lstra to obtain your PIN Unlocking Key PUK code Log into the web interface to enter your PUK and PIN code A PUK blocked SIM card Contact Telstra to replace your SIM SIM card is not activated or you have no network coverage INTERNATIONAL ROAMING The Roaming icon indicates you are connected to a foreign network If Roaming is enabled on your data plan then roaming data charges will apply when connect...

Page 10: ...l automatically connect to the 5G 4G and 3G networks Some settings can only be changed when the device is disconnected Press Disconnect to terminate the network connection To change to manual connection press Disconnect first then go to Settings Network Settings WAN Connection Mode and select Manual The number of devices connected to your Wi Fi hotspot is displayed You can click on Change to renam...

Page 11: ...elp icon to get in context tips SETTINGS NETWORK SETTINGS NETWORK SELECTION Network Selection is set to Automatic by default Press the Disconnect button to change this setting if required If you make any changes press Apply to save the change Press the Help icon to get in context tips There is no need to change these settings unless you change service provider or are instructed by your carrier If ...

Page 12: ...own box Select the new APN profile name Click on Set as default to set the new APN as your preferred setting Press the Help icon to get in context tips There is no need to change these settings unless you change service provider or are instructed by your carrier The modem is not locked to Telstra but If you use a SIM card from another provider you may not be able to connect to the network Consult ...

Page 13: ... the SSID broadcast so unknown users will not be able to see your network You can change the security settings and password to suit your own preferences You can set the number of available connections between 1 and 15 Press Apply to save your changes Press the Help icon to get in context tips The Wireless Network Name SSID and Wireless Security key information can also be accessed using the touch ...

Page 14: ...FI SETTINGS WPS WPS uses the push button on the front panel to connect seamlessly to supported devices Press WPS to enable compatible devices can connect to your Wi Fi network without authorisation or you can set a PIN if required WPS is enabled for 2 minutes once pressed and the device LED s will flash to indicate WPS mode If you have enabled PIN mode then you need to enter the same PIN on device...

Page 15: ...reset button next to the bar code sticker 2 Press the Reset button until the screen starts to shut down 3 The device will re start with factory default settings Press the Help icon to get in context tips SETTINGS DEVICE SETTINGS USIM PIN MANAGEMENT Enter your current PIN code to change or disable the PIN If you make any changes press Apply to save the change If you enter the incorrect PIN code thr...

Page 16: ...er Sleep to keep the Wi Fi always on Press the Help icon to get in context tips SETTINGS DEVICE SETTINGS SOFTWARE UPDATE With Check for New Version enabled you are notified in the web user interface if there is an update available You need to be in the Connected state to download new versions Press the Update Now button to see if there are software updates for your device Updates are disabled by d...

Page 17: ...Enable to turn on the Port Filtering settings You can apply filters based on MAC Address Source IP Address Destination IP Address and select the action to drop or accept the packets Firewall settings are for advanced users and network administrators Press the Help icon to get in context tips ...

Page 18: ...re for advanced users and network administrators Press the Help icon to get in context tips SETTINGS FIREWALL UPNP SETTINGS Universal Plug and Play is a set of networking protocols that permits networked devices such as personal computers printers Internet gateways Wi Fi access points and mobile devices to seamlessly discover each other s presence on the network and establish functional network se...

Page 19: ...ugh feature This is an expert level feature and should not be used unless you understand the implementation and requirements for using this feature Enabling IP Passthrough will alter the MU500 functionality to behave as a bridge mode device Enabling this feature will limit you to having only a single device connection and it will be without the protection of the MU500 Use of this feature should on...

Page 20: ... Wi Fi Switch option is enabled it is not possible to disconnect the RF WAN side The Disconnect button is greyed out This is because the Wi Fi Switch function over rides the manual disconnect feature When you fully connect to another local Wi Fi hotspot then the WAN side data RF connection to the network is disabled When you connect to another Wi Fi hotspot your local WAN is disconnected and your ...

Page 21: ...ain panel View SMS SMS Settings to enable delivery reports and to check the SMS centre number read from your SIM card PHONEBOOK Click Phonebook to view your SIM card contacts Contacts are automatically read into the device but you can also copy and save on your device Select the Contact to view more details click Edit to make any changes then select the Save location as Device Contacts stored on t...

Page 22: ...arked 1 on the case The device supports dual TS9 connectors and dual antennas will provide better signal strength and higher data rates Only use the correct antenna with the TS9 termination Insert and remove the connections carefully Do not pull on the cable to remove the connection The antenna ports are delicate and need to be treated with care Physical damage to the antenna port will render your...

Page 23: ...on until you get good reception The modem cannot connect to the internet when overseas You don t have international roaming enabled on your plan Consult your service provider before you go overseas to enable roaming PRECAUTIONS AND SAFETY INFORMATION Some electronic devices are susceptible to electromagnetic interference The modem is a transmitting device and may cause interference to sensitive el...

Page 24: ...ssemble the case do not disassemble or short circuit the battery terminals Do not dispose of the unit in a fire the battery may explode At the end of life of the equipment return the product to a suitable recycling agent such as Mobile Muster RF SAFETY INFORMATION The Wi Fi modem has an internal antenna For optimum performance with minimum power consumption do not shield the device or cover with a...

Page 25: ...na ports Dual TS9 connectors SIM Card Nano size 4FF Temperature 5ºC to 40ºC Download speeds will vary due to distance from the cell local conditions user numbers file source hardware software and other factors Operation and Standby times depend on a number of conditions and are measured in ideal conditions Copyright 2020 All rights reserved No part of this publication may be excerpted reproduced t...

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