U8185
Maintenance Manual
5 So ftware Upgrade
Issue 1.0 (2012-03-23)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
11
After the upgrade is completed, the phone restarts and the NV items are restored.
6.
After the phone is upgraded using the main upgrade pack, upgrade the phone using the
vendor upgrade pack in the same way.
If the phone cannot be properly powered on, use one of the following two methods to forcibly
upgrade the phone:
Install the battery on the phone (if the screen is jittering, remove the battery and wait for
5 seconds before installing the battery again). Press and hold the and Volume–
keys, and press the Power key. The phone enters the SD forcible upgrade mode in which
the upgrade process is similar to the normal upgrade.
While the phone has no battery installed, press and hold the and Volume– keys,
and connect the charger to the phone. The phone enters the SD forcible upgrade. This
method is recommended. If the forcible upgrade still fails, use another microSD card and
try forcible upgrade again.
5.3 Troubleshooting
Failure
Solution
The port cannot be found in
USB cable upgrade mode.
Check that there is no other driver conflicting with
the USB driver for the upgrade.
Check that the USB driver has been installed
properly.
Check that the USB cable has been properly
connected.
The phone fails to be upgraded
in USB cable upgrade mode.
Check that the USB cable has been properly
connected.
Perform the upgrade again.
The phone fails to be upgraded
in microSD card upgrade mode.
Check that the upgrade file is correct.
Check that the upgrade method is correct.
Check that the microSD card functions properly.
Perform the upgrade again.