When the connectivity is not available:
When intelligent devices cannot be connected:
When the Smart Home Gateway EchoLife LS1015 is offline:
7
Troubleshooting
Check whether the Internet port of the Smart Home Gateway EchoLife LS1015 is properly
connected.
Check whether the ONT, xDSL modem, or other network device has a connection to the
Internet.
If necessary, contact your network provider.
Check whether the Smart Home APP allows for adding of a new device.
Check whether the number of intelligent devices connected to the Smart Home Gateway
EchoLife LS1015 has reached the maximum.
Check whether the distance between the sensor and Smart Home Gateway EchoLife LS1015
supports an effective communication. For the effective communication distance of the Smart
Home Gateway, see the technical specifications of the Smart Home Gateway. If the intelligent
device is not within the effective communication distance, move the intelligent device closer to
the Smart Home Gateway EchoLife LS1015 and then try again.
Check whether batteries of the sensor have excessive low power. If the indicator of the
powered-on intelligent device is off or dim, the battery may be low. You need to replace it with
a new battery.
Reset the intelligent device and then try again.
If necessary, contact your network provider.
The Smart Home Gateway EchoLife LS1015 is not connected to the Internet. Correctly connect
the Smart Home Gateway to the Internet and try again.
If necessary, contact your network provider.
How to restore factory defaults(Operator only):
You can log in to the Web page to restore factory defaults.
This operation will cause the camera and other sensors offline. This procedure
is required only in the scenario where the primary gateway is lost.
Caution
