lp-505 Rev. 000 Rel. 015 Date 1.7.20
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Limited Warranty for Tankless Water Heaters
HTP warrants this instantaneous water heater and its components to be free
from defects in material and workmanship according to the following terms,
conditions, and time periods.
UNLESS OTHERWISE NOTED THESE WARRANTIES
COMMENCE ON THE DATE OF INSTALLATION. This limited warranty is only
available to the
original consumer purchaser
(herinafter “Owner”) of this
water heater, and is non-transferable.
Residential Use Warranty
Twelve (12) years – Heat Exchanger, Five (5) Years – Components
Commercial Use Warranty
Five (5) years – Heat Exchanger, One (1) Year – Components
Use Definitions
- Residential Heating means potable water heating a
single family dwelling. This dwelling must be either: a) owned and resided
in by the original purchaser; or b) a residential rental property that services
a single dwelling in which the original purchaser resides on a permanent
basis. Commercial Use refers to all other applications.
COVERAGE
A. During the first year after the original date of installation, HTP warrants
that it will repair or replace, at its option, any defective or malfunctioning
component of the water heater with a component of equivalent size and
current model. Replacement components will be warranted for ninety (90)
days.
B. Should a defect or malfunction result in a leakage of water from the water
heater within the above-stated warranty periods due to defective material
or workmanship, malfunction, or failure to comply with the above warranty,
with such defect or malfunction having been verified by an authorized HTP
representative, HTP will replace the defective or malfunctioning water heater
with a replacement of the nearest comparable model available at the time
of replacement. The replacement water heater will be warranted for the
unexpired portion of the applicable warranty period of the original water
heater.
C. In the event of a leakage of water of a replacement water heater due to
defective material or workmanship, malfunction, or failure to comply with the
above warranty, HTP reserves the right to refund to the Owner the published
wholesale price available at the date of manufacture of the original water
heater.
D. If government regulations, industry certification, or similar standards
require the replacement water heater or component(s) to have features
not found in the defective water heater or component(s), the Owner will be
charged the difference in price represented by those required features. If the
Owner pays the price difference for those required features and/or to upgrade
the size and/or other features available on a new replacement water heater or
component(s), the Owner will also receive a complete new limited warranty
for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide a copy of the
original sales receipt or the warranty registration, the warranty period for the
water heater shall then be deemed to have commenced thirty (30) days after
the date of manufacture of the water heater and NOT the date of installation
of the water heater.
F. This warranty extends only to water heaters utilized in heating applications
that have been properly installed by qualified professionals based upon the
manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair, replacement,
or refund are the exclusive remedies of the Owner.
OWNER RESPONSIBILITIES
The Owner or Qualified Installer / Service Technician must:
1. Have a relief valve bearing the listing marks of the American Society of
Mechanical Engineers (ASME) installed with the water heater assembly in
accordance with federal, state, and local codes.
2. Have a vacuum relief valve certified to ANSI Z21.22 - Relief Valves for Hot
Water Supply Systems installed with the water heater assembly in accordance
with federal, state, and local codes and in installations prone to vacuum
related damages.
3. Maintain the water heater in accordance with the maintenance procedure
listed in the manufacturer’s provided instructions. Preventive maintenance
can help avoid any unnecessary breakdown of the water heater and keep it
running at optimum efficiency.
4. Maintain all related system components in good operating condition.
5. Use the water heater in an open system, or in a closed system with a
properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working pressure
shown on the rating plate.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or connection
thereto should leak, the resulting flow of water will not cause damage to the
area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualified installer / service
technician, or installations that do not conform to ANSI, CSA, and/or UL
standards, as well as any applicable national or local building codes.
3. Service trips to teach the Owner how to install, use, maintain, or to
bring the water heater installation into compliance with local building
codes and regulations.
4. The workmanship of any installer. The manufacturer disclaims and does
not assume any liability of any nature caused by improper installation,
repair, or maintenance.
5. Electricity or fuel costs, or increased or unrealized savings for same, for
any reason whatsoever.
6. Any water damage arising, directly or indirectly, from any defect in the
water heater or component part(s) or from its use.
7. Any incidental, consequential, special, or contingent damages or
expenses arising, directly or indirectly, from any defect in the water
heater or the use of the water heater.
8. Failure to locate the water heater in an area where leakage of the tank
or water line connections and the relief valve will not result in damage to
the area adjacent to the water heater or lower floors of the structure, as
well as failure to install the water heater in or with a properly sized drain
pan routed to an approved drainage location.
9. Any failed components of the system not manufactured by HTP as part
of the water heater.
10. Water heaters repaired or altered without the prior written approval
of HTP.
11. Damages, malfunctions, or failures resulting from failure to install the
water heater in accordance with applicable building codes/ordinances or
good plumbing and electrical trade practices.
12. Damages, malfunctions, or failures resulting from improper
installation, failure to operate the water heater at firing rates or
pressures not exceeding those on the rating plate, or failure to operate
and maintain the water heater in accordance with the manufacturer’s
provided instructions.
13. Failure to operate the water heater in a an open system, or in a closed
system with a properly sized and installed thermal expansion tank.
14. Failure or performance problems caused by improper sizing of the
water heater, expansion device, piping, or the gas supply line, the venting
connection, combustion air openings, electric service voltage, wiring or
fusing.
15. Damages, malfunctions, or failures caused by improper conversion
from natural gas to LP gas or LP gas to natural gas.
16. Damages, malfunctions, or failures caused by operating the water
heater with modified, altered, or unapproved components, or any
component / attachment not supplied by HTP.
17. Damages, malfunctions, or failures caused by abuse, accident, fire,
flood, freeze, lightning, electrochemical reaction, acts of God and the like.
18. Failures (leaks) caused by operating the water heater in a corrosive or
contaminated atmosphere.
19. Damages, malfunctions, or failures caused by operating an empty or
partially empty water heater (“dry firing”), or failures caused by operating
the water heater when it is not supplied with water, free to circulate at
all times.
20. Any damage or failure of the water heater due to the accumulation of
solid materials or lime deposits.
21. Any damage or failure resulting from improper water chemistry, or
heating anything other than potable water. DEFINITION OF POTABLE
WATER - Potable water is defined as drinkable water supplied from utility
or well water in compliance with EPA secondary maximum contaminant
Summary of Contents for Hydra Smart RT-199
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