HTC 10 HTV32, Basic Manual, Page: 128 / 148

Appendix
126
※3 No Substitute Discount: When using the
replacement mobile phone delivery service, if you do
not want to borrow a substitute mobile phone, you
get a discount of 500 yen on the fee.
For details, refer to the au homepage.
memo
Replacement mobile phone delivery service
◎ When you have trouble with your au cell
phone, a replacement cell phone (same
model in the same color) can be delivered to
a specified place by calling the company.
Return your damaged cell phone within 14
days after the replacement cell phone is
delivered.
※ If the same model in the same color is difficult to
provide, a replacement cell phone of a model and
color that are specified by KDDI is provided.
◎ Available up to twice in a year from the day
you use this service as a start day. If you do
not use this service in a past year at the
subscription to this service, it will be the 1st
use of the service and if you use, it will be
the 2nd.
※ For details, refer to the au homepage.
◎ In the event of theft or loss, an au Nano IC
Card 04 has to be reissued when using this
service. In such as case, the au Nano IC
Card reissue fee of 1,900 yen is separately
required.
Holding over and repair
◎ Damages and malfunctions intentionally
caused by the customer as well as those
due to modification (e.g. disassembly,
change of parts, painting, etc.) by the
customer are not covered by this service.
◎ You cannot receive a refund for replacement
of the outer casing due to stains, scratches,
paint removal, etc. on the outer casing.