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© 2018
– HRMTEC – www.hrmtec.com
v1.6e
7. Trouble Shooting
This chapter will be continuously expanded according to the problems encountered.
Download the latest user manual from
https://www.hrmtec.com/en/downloads
and
update your manual.
Error /
Symptom
Possible Causes
Troubleshooting
Ribbon
wrinkles
Ribbon is not inserted
straight
Ribbon is not guided
with the adjustments
Printing foil is too
narrow for ribbon width
Insert ribbon straight
Move the adjustments to
the ribbon margin
Insert a printing foil that
matches the ribbon width
(same width or more)
Printing foil
breaks
Print temperature
(Density) is too high
Reduce "Density", see
2.2.2. First in steps of 10,
then smaller.
Print film
does not
come off
cleanly
(blurred
margin)
Print temperature
(Density) is too high
Reduce "Density", see
2.2.2. First in steps of 10,
then smaller.
Printing foil
does not
release
enough (too
little covering
print)
Print temperature
(Density) is too low
Increase "Density", see
2.2.2. First in steps of 10,
then smaller.
Embossing
machine does
not print (1)
Printer driver is not set
as the default printer
Set printer driver as default
printer (2.2.1)
Reinstall the printer driver
(2.1)
Embossing
machine does
not print (2)
Printer driver does not
detect a printer (offline,
off) even though the
embossing machine is
turned on and
connected
First switch on the printer,
then turn on the computer,
then
Delete open print jobs and
Remove checkmark in "Use
printer offline"