HPRT TP585 User Manual Download Page 3

Page: 3 / 110

..................................................................................................................................20

5.1 USB

....................................................................................................................................

5.2 Cash Drawer Interface

......................................................................................................

5.3 Bluetooth

..........................................................................................................................

6 TROUBLESHOOTING

.....................................................................................................................22

6.1 Printer Not Working

..........................................................................................................

6.2 LED Indicator and Beeper Alarm

.......................................................................................

6.3 Troubles Occur During Printing

........................................................................................

6.4 Problems Emerge During the Paper Cutting

.....................................................................

7 PRINTER CLEANING AND MAINTENANCE

....................................................................................24

7.1 Cleaning Head

...................................................................................................................

7.2 Cleaning Sensors, Roller and/or Paper Path

.....................................................................

UTILITY TOOL FOR POS INSTRUCTION

......................................................................................... 25

8.1 Utility Tool Installation

......................................................................................................

8.2 Using Utility Tool

...............................................................................................................

8.2.1 Add/Modify/Delete/Connect Printer

....................................................................

8.2.1.1 Add printer

..................................................................................................

8.2.1.2 Modify printer

.............................................................................................

8.2.1.3 Delete printer

..............................................................................................

8.2.1.4 Connection Test

..........................................................................................

8.2.2 Functions

................................................................................................................

8.2.2.1 Printer Test

..................................................................................................

8.2.2.2 Command Test

............................................................................................

8.2.2.3 Manage Images

...........................................................................................

8.2.2.4 Download Fonts

..........................................................................................

8.2.2.5 Parameter Setting

.......................................................................................

Summary of Contents for TP585

Page 1: ...TP585 User Manual Xiamen Hanin Electronic Technology Co Ltd ADD 5F 8 Aide Airport Industrial Park Huli District Xiamen China Tel 86 0 592 5885991 Web www hprt com...

Page 2: ...3 2 Printing Media Specification 13 3 2 1 Continuous Thermal Paper Specification 13 3 2 2 Notices 13 3 3 Printing and Cutting Position 14 3 3 1 Printing position 14 3 3 2 Cutting Position 14 4 INSTAL...

Page 3: ...NTENANCE 24 7 1 Cleaning Head 24 7 2 Cleaning Sensors Roller and or Paper Path 24 8 UTILITY TOOL FOR POS INSTRUCTION 25 8 1 Utility Tool Installation 26 8 2 Using Utility Tool 29 8 2 1 Add Modify Dele...

Page 4: ...ion 65 9 2 Operating System OS Environment 65 9 3 Windows Driver Preparation 65 9 4 Windows Driver Installation 66 9 5 Detailed Windows Driver Setting 70 9 5 1 Printing Preferences 70 9 5 2 Printer pr...

Page 5: ...any any section of this manual is prohibited to be copied or transferred in any form Copyright This manual is printed in 2021 the copyright belongs to Xiamen Hanin Electronic Technology Co Ltd Printed...

Page 6: ...into the printer 5 Do not expose the printer to high temperatures direct sunlight or dust 6 Protect the printer from shock impact and vibration 7 Be certain the power source is within the voltage rati...

Page 7: ...he user and or third party We are not legally liable for any damages and or issues resulting from the use of options and or parts that are not authentic or authorized products WEEE Waste Electrical an...

Page 8: ...need real time field print receipts TP585 can connect with other equipment through cash drawer USB and Bluetooth optional interfaces And the printer drivers are available for the WINDOWS XP 7 8 10 Vis...

Page 9: ...ge 1 Check the outside of the box and the printer for possible damage 2 Check whether you have received the following accessories together with the printer if there are any items missing please contac...

Page 10: ...on short press the feed button once to feed one line of paper When the printer is off long press the power button about 3s to turn on the printer and hold it until about 6s to print self test page Wh...

Page 11: ...n 2 PC858 Euro KU42 Thai TIS11 Thai TIS18 Thai PC720 Arabic WPC775 Baltic Rim PC855 Cyrillic PC862 Hebrew PC864 Arabic ISO8859 2 Latin2 ISO8859 15 Latin9 WPC1250 Latin 2 WPC1251 Cyrillic WPC1253 Greek...

Page 12: ...x Condition Operating 0 40 20 85 RH Storage 20 60 5 95 RH Reliability TPH Life 100 KM Cutter Life 500 000 times Emulation ESC POS Packing Information Dimensions 110mm 105mm 114mm W D H Weight 500g Acc...

Page 13: ...ty paper otherwise it will influence the printing quality and decrease the thermal printer head life Do not stick the paper on the paper roll mandrill If the thermal paper is polluted by chemical or o...

Page 14: ...al 14 3 3 Printing and Cutting Position 3 3 1 Printing position 3 3 2 Cutting Position Type Paper Cutting Position L1 TP585 11 6mm 0 1 58 mm Print Paper Printing position Print area width 48mm Paper w...

Page 15: ...TP585 User Manual 15 4 INSTALLATION AND USAGE 4 1 Media Loading 1 Pull the cover opening lever to open the front cover 2 Load the paper roll in the correct direction as shown below...

Page 16: ...TP585 User Manual 16 3 Pull out some paper and close the printer cover 4 Tear the extra paper Note make sure the paper roll is entangled otherwise it may cause paper jam or other failures...

Page 17: ...ended by supplier or equivalent products 2 When disconnecting the power adapter plug handhold plug connector housing to avoid the pulling on the cable in force 3 Avoid dragging the power adapter cable...

Page 18: ...atus Printer Status Red On Paper end Red Flash Error cutter jam over temperature etc Blue On Busy Green On On stand by Notes The printer uses a thermistor to detect the temperature of the print head I...

Page 19: ...ure the printer is off and top cover closes properly 3 Press the paper feed button and power button simultaneously to turn the printer on The printer is ready to receive data as soon as it completes t...

Page 20: ...optional 5 1 USB Figure 5 1 5 2 Cash Drawer Interface Figure 5 2 Electrical characteristics Driving voltage DC 24V Driving current Maximum 0 8 A In 510 ms Detection signal for drawer status L 0 0 5 V...

Page 21: ...th Default name BT Printer XXXX Default password 1234 For Bluetooth Setting details please scan the QR code below POS Printer BT Connection Manual Note The Bluetooth setting is only valid for the devi...

Page 22: ...inter has no power Connect printer to power supply Printer is not on Turn on the printer Circuit board is broken Contact with the dealer 6 2 LED Indicator and Beeper Alarm Problem Description Probable...

Page 23: ...dealer for assistance 6 4 Problems Emerge During the Paper Cutting Problem Description Probable Reason Resolution Cutter jam the movable cutter cannot go back Cutter abrasion insufficient cutting Rep...

Page 24: ...damaged in any way 7 1 Cleaning Head 1 Open the Printer Cover and then use a cotton stick with medical use alcohol to clean the print head in the direction from the center of the head to the edges 2...

Page 25: ...following operating system Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SP1 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Pro...

Page 26: ...85 User Manual 26 8 1 Utility Tool Installation The following screens take Win 7 for example 1 Open the installation package 2 Choose English and click OK 3 Choose I accept the agreement then click Ne...

Page 27: ...TP585 User Manual 27 4 Click Next 5 Select start menu folder Click Next...

Page 28: ...TP585 User Manual 28 6 Click Install 7 Click Finish Utility is installed successfully...

Page 29: ...ility Tool Warning In different operating system screen has a slight difference Please operate it according to the tips Take TP585 Windows 7 for example 8 2 1 Add Modify Delete Connect Printer 8 2 1 1...

Page 30: ...TP585 User Manual 30 2 Choose the appropriate printer type and port Then click OK Take TP585 for example 8 2 1 2 Modify printer 1 Choose the printer you want to modify in the list Click Modify Printer...

Page 31: ...TP585 User Manual 31 2 Choose the new printer and new port Then click OK 3 The new printer is added successfully...

Page 32: ...TP585 User Manual 32 8 2 1 3 Delete printer 1 Choose the printer you want to delete in the list and click Delete Printer 2 Click Yes then the printer is deleted...

Page 33: ...TP585 User Manual 33 8 2 1 4 Connection Test 1 Choose the printer Click Connection Test...

Page 34: ...following window If the connection is unsuccessful please connect the printer with computer Notes 1 Make sure printer is connected with computer and power on 2 Make sure printer is loaded with paper...

Page 35: ...User Manual 35 8 2 2 Functions The utility function contains the following items Printer Test Command Test Manage Images Download Image in Compatible Mode Download Fonts Parameter Setting Advanced Set...

Page 36: ...st to see if the printer will print properly 2 Partial Cut Test Click the cutter test and the paper will be cut automatically Cutting method is partial cut Partial cut Not all cut off between the two...

Page 37: ...content Such as Print Text Test Note The language option in the lower right corner is checked according to the input text For example The input is Simplified Chinese the language is checked for Simpli...

Page 38: ...he QRCode mode Model 1 2 Module size 1 16 The larger the module value the larger the printed QR code is and the smaller the opposite Error correction level 7 30 The higher the error correction level t...

Page 39: ...30 Rows 0 90 Width of the module 2 6 The larger the module value the wider the width of the printed PDF417 barcode and the smaller the opposite Row height 2 8 The larger the module value the longer th...

Page 40: ...r Manual 40 8 2 2 2 Command Test In the command test you can send command to the printer Input text or hexadecimal data Select a file or enter a command in the input box 1 Click Send by Text input tex...

Page 41: ...P585 User Manual 41 Sending Recycle When the interval is set to 3000ms you can set the interval as needed then click Send the printer starts to recycle printing Click Stop to stop the recycle printing...

Page 42: ...TP585 User Manual 42 2 Click Send by Hex input the content Convert text to HEX or send ESC command...

Page 43: ...3 8 2 2 3 Manage Images 1 Click Download to add the image if you want to print the picture set the print location before clicking Download mode of G to print the picture It is recommended to use a pic...

Page 44: ...TP585 User Manual 44 2 Select the print location center left and right Such as left print Note Total memory 556K each bitmap should be below 40K C Users 1993 Desktop 01 bmp...

Page 45: ...Each time click Download mode of G an image list number will be generated Click the image list select Delete selected image will delete the image click Delete all Images without clicking the list opt...

Page 46: ...TP585 User Manual 46 8 2 2 4 Download Fonts Select the font from the existing file and click Download Note After downloading the font successfully you need to restart the printer to take effect...

Page 47: ...User Manual 47 8 2 2 5 Parameter Setting 1 Click Parameter Setting to set COM Config Only support the printers configured with serial interface Language And Charset Config Cut Paper Buzzer and Other C...

Page 48: ...TP585 User Manual 48 COM Config Click the items to set Baud Rate Data Bits Stop Bits Parity Check and Flow Control Baud Rate Data Bits Stop Bits Parity Check...

Page 49: ...ed with serial port 2 The value of the serial port parameter can be obtained according to the value of the Self test page information Language And Charset Config Click the items to set Codepage Intern...

Page 50: ...TP585 User Manual 50 International Character Language Mode The default mode is Chinese Japanese Korean Chinese Mode...

Page 51: ...TP585 User Manual 51 Arabic Transform Vietnamese transform...

Page 52: ...er closes the cover it will automatically cut the paper Disable Cut paper after the cover is closed The printer does not cut the paper automatically after closing the cover Enable Cut paper when power...

Page 53: ...and interval time can be set for what you want such as 1 milliseconds 2 milliseconds or 3 milliseconds etc The following setting is set as an example When cutting one piece of paper each time the prin...

Page 54: ...Auto Line Feed DPI Mode and USB Port Mode Print Density default level 2 The print density value varies according to the paper material and it can be adjusted to suit your needs Paper Width Setting No...

Page 55: ...TP585 User Manual 55 DPI Mode Default 203DPI USB Port Mode Check the Virtual Serial Port Right click the computer and select Manage Click Device Manager to view the virtual port such as COM2...

Page 56: ...TP585 User Manual 56 Return to the printer utility and click Modify Printer COM2...

Page 57: ...TP585 User Manual 57...

Page 58: ...TP585 User Manual 58 Change the port to COM2 COM2...

Page 59: ...TP585 User Manual 59 2 After finishing setting all the above parameters click Set and restart the printer then the setting would take effect...

Page 60: ...en the printer is in the off state the blank part at the top of the printed paper is larger than the blank part at the top of the paper printed in the on state 2 Reduction Of Excessive Bottom Margin W...

Page 61: ...the barcode Bluetooth Setting User can type a new Bluetooth name and password in the following window click set and restart the printer to take effect of the setting Notes 1 This setting is only effec...

Page 62: ...TP585 User Manual 62 Length of Print Click Length of Print to obtain the length of the paper that the printer has printed...

Page 63: ...TP585 User Manual 63 8 3 Firmware Update 1 Click FW Update...

Page 64: ...TP585 User Manual 64 2 Select the dfu file 3 When the Device appears Printer click Update 4 Update success 5 Restart the printer to take the update into effect Printer...

Page 65: ...ions and or user manual content may be changed without prior notice 9 2 Operating System OS Environment The following operating systems are supported for usage Microsoft Windows 10 32 bit 64 bit Micro...

Page 66: ...tion Warning Under different operating system the screen has slight difference Please operate it according to the tips Take TP585 Windows 7 as example 1 Double click Windows Driver and choose language...

Page 67: ...TP585 User Manual 67 3 Click Next...

Page 68: ...Mx is for serial port LPTx is for parallel port Choose the type and port of driver such as TP585 COM1 Click Next Note If printer is already connected with computer by USB port it only needs to click I...

Page 69: ...r is installed successfully 6 After installation the icon will be found in Start Devices and Printers Note If you already installed the driver No matter what kind of port when you connect the printer...

Page 70: ...TP585 User Manual 70 9 5 Detailed Windows Driver Setting 9 5 1 Printing Preferences 1 Click Start Devices and Printers Right click TP585 and choose Printing preferences...

Page 71: ...TP585 User Manual 71 2 According to the different needs choose Paper Offset Rotate Effect Copies in Page...

Page 72: ...TP585 User Manual 72 Click on Paper Name Click on Manager add or delete paper Set direction of paper...

Page 73: ...TP585 User Manual 73 Click on Advanced to set Save Paper Cut Paper Feed Paper Cash Drawer Custom Command Logo Buzzer compression Code Page and Error Reprint Save Paper...

Page 74: ...P585 User Manual 74 Cut Paper Cut Distance 0 5 10 15 20mm End Document Feed Paper Feed Mode Feed Automatically Cut Automatically Cut Automatically PerPage None Feed Distance 0 5 10 15 20mm End Documen...

Page 75: ...TP585 User Manual 75 Cash Drawer Custom Command...

Page 76: ...TP585 User Manual 76 Logo Note this setting need to be set in utility here are the steps Open the utility and click Manage Images...

Page 77: ...TP585 User Manual 77 Click Download Click Add to add a logo BMP format is recommended...

Page 78: ...anual 78 Select the print location and then click Download mode of G Such as left print Return to image list to view the image number Note each time click Download mode of G an image list number will...

Page 79: ...TP585 User Manual 79 Select Printer properties in Devices and Printers then click Preference...

Page 80: ...TP585 User Manual 80 Click the Advanced then click Logo...

Page 81: ...85 User Manual 81 Set the printing time to print and click OK Such as Start Document Return to the logo setting in driver also select Print left Set the key Code according to the image number Such as...

Page 82: ...TP585 User Manual 82 Then click OK...

Page 83: ...TP585 User Manual 83 Click Print Test Page to view the printing effect...

Page 84: ...TP585 User Manual 84 Buzzer Buzzer times 0 1 2 3 4 5 Buzzer Duration 0 0 0 5 1 1 5 2 2 5 3 0 Sec Buzzer Interval 0 0 0 5 1 1 5 2 2 5 3 0 Sec Note This setting must be operated in Utility...

Page 85: ...TP585 User Manual 85 Compression Code Page...

Page 86: ...TP585 User Manual 86 Error Reprint...

Page 87: ...TP585 User Manual 87 3 Click Watermark Set watermark to print...

Page 88: ...TP585 User Manual 88 4 Click Halftone to set the halftone...

Page 89: ...rcode Assuming the font type of the main document is Italics if you want to convert the data 123456 to the barcode printing the steps are as follows Sets the data 123456 font type to a different font...

Page 90: ...TP585 User Manual 90 Open the Preference If the document is open you can set it in the document file print preferences...

Page 91: ...TP585 User Manual 91 Add Barcode firstly...

Page 92: ...TP585 User Manual 92 Set the Font Name and the Barcode Option...

Page 93: ...TP585 User Manual 93 Click the Printer Setting Choose the Display Language for Properties...

Page 94: ...the Font Substitution select the system text need to be replaced for example Arial and then select the font you want to replace for example 01 and click Settings and the replacement font will display...

Page 95: ...TP585 User Manual 95...

Page 96: ...TP585 User Manual 96...

Page 97: ...TP585 User Manual 97...

Page 98: ...TP585 User Manual 98 If you do not have a barcode set the action is as follows Suppose you change the size of the data 123456 for example Set the Printing preferences...

Page 99: ...TP585 User Manual 99 Click the Printer Setting Choose the Display Language for Properties Turn on the Font Substitution...

Page 100: ...TP585 User Manual 100 Select the System Font for example Arial...

Page 101: ...TP585 User Manual 101 Select the font to that you want to replace Click Set...

Page 102: ...TP585 User Manual 102...

Page 103: ...User Manual 103 9 5 2 Printer properties 1 Click Start Devices and Printers Right click TP585 and choose Printer properties 2 Choose General click on Print Test Page then it will print the current set...

Page 104: ...TP585 User Manual 104 3 Set the Ports 4 Click Advanced to set the printing time...

Page 105: ...TP585 User Manual 105...

Page 106: ...TP585 User Manual 106 9 6 Uninstall Windows Driver 1 Double click Windows Driver 2 Choose Uninstall printer driver then click Next 3 Choose TP585 then click Next...

Page 107: ...TP585 User Manual 107...

Page 108: ...TP585 User Manual 108 10 DOWNLOADS 1 Open the website of HPRT http www hprt com 2 Choose DOWNLOADS and choose TP585 for product model then click Download to download what you need...

Page 109: ...TP585 User Manual 109 ATTACHMENT 1 TP585...

Page 110: ...the equipment is oper ated in a commercial environment This equipment generates uses and can radiate ra dio frequency energy and if not installed and used in accordance with the instruction manual may...

Search results

Summary of Contents for TP585

Reviews:

Related manuals for TP585

Brands by name

Popular brands

HPRT TP585, User Manual

Search results

Summary of Contents for TP585

Reviews:

Related manuals for TP585

Brands by name

Popular brands