HPRT TP585, User Manual

Page: 23 / 110

TP585 User Manual
23
6.3 Troubles Occur During Printing
Problem Description Probable Reason Solution
Blurred printing or spot
Incorrect paper roll loading Check if the paper roll is loaded
Unqualified paper roll Use recommended thermal paper roll
Dirty thermal head or print roller Clean the thermal head or print roller
Low print density
Increase the print density level
Paper is not feeding
normally
Paper jam
Open the printer cover, check the paper
path and remove jammed paper
Vertical print words are
missing
Dirty thermal head or print roller Clean the thermal head or print roller
Thermal head is damaged
Contact with your dealer for assistance
6.4 Problems Emerge During the Paper Cutting
Problem Description Probable Reason Resolution
Cutter jam, the
movable cutter
cannot go back
Cutter abrasion,
insufficient cutting
Replace the cutter
Worm gear and worm
wheel abrasion
Replace the worm gear and worm wheel
Motor is burnt Replace the motor
Paper scraps Clean the paper scraps on the transmission system
Insufficient cutting
Cutter edge abrasion,
paper is too thick
Replace the cutter
Paper jam
Thermal printer head is
over-heated
Reduce the density of printing
Driving is too fast
Reduce the printer speed to the limit of thermal
printer head
Wrong paper feeding
position
Put the paper parallel with the paper mount and
insert into the space between platen roller and the
thermal printer head.
Note: about the density setting, please refer to Chapter 8.