5.
If the cartridge could be ejected before this step, there is no problem with the drive or media
and the following steps are not required. If it could not be ejected using the steps above,
there may be a problem with the cartridge or drive.
Power down the drive.
6.
Disconnect the data cable.
7.
After at least 15 seconds, power the drive back up and wait until the drive is idle/ready.
CAUTION:
Use care when disconnecting data cables to ensure that connectors are not
reversed, pins are not bent, and so on.
IMPORTANT:
Powering up with a cartridge in the drive can take several minutes. It is
important that you allow sufficient time for the drive to complete rewinding the cartridge. If
you interrupt it, you may damage the media or the tape drive.
8.
Ensure that drive activity has stopped (waiting 10 minutes after power up is usually long
enough). Push the Eject button.
This step attempts to overcome unload issues due to the drive being in an abnormal state
or because
Prevent Media Removal
has been incorrectly left on after being set by a rogue
application.
9.
Initiate a force eject or emergency unload operation by pressing and holding the Eject button
for 15 seconds. This step causes the drive to try everything possible to unload the tape.
CAUTION:
You may lose data if you force eject a cartridge that is in the middle of a backup.
The tape may also become unreadable because an EOD (End of Data) mark may not be
properly written.
10. If the cartridge is still jammed, the tape drive has failed. Contact customer support at
.
Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to
diagnose the problem and upgrade the firmware. If the failure occurs regularly on multiple
cartridges, contact customer support at
.
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If
it is a cleaning cartridge, it has probably expired and should be discarded immediately. For data
cartridges:
1.
Check that the drive has power (the power cord is properly connected and the Ready LED
is on).
2.
Check that you are using the correct media. Use only Ultrium media.
Table 6 Data cartridge compatibility
Ultrium 6.25
TB** data
cartridge
Ultrium 3
TB* data
cartridge
Ultrium 1.6
TB* data
cartridge
Ultrium 800
GB* data
cartridge
Ultrium 400
GB* data
cartridge
Ultrium 200
GB* data
cartridge
LTO tape
drive model
read/write
(C7976A) and
read/write
and write
read only
not supported
not supported
not supported
LTO-6
Ultrium 6250
write
once/read
many
once/read
many
(C7976W)
not supported
read/write
(C7975A)
read/write
and write
read only
not supported
not supported
LTO-5
Ultrium 3000
and write
Problems with cartridges
45
