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Troubleshooting

Troubleshooting resources

The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving
common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

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Simplified Chinese

The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages
and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:

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64

Troubleshooting

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Summary of Contents for ProLiant Thin Micro TM200

Page 1: ...Edition 3 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes that you are qualified in the servicing of...

Page 2: ...ession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government unde...

Page 3: ...and peripheral cabling 16 Connecting the power cord and powering on the server 17 Installing an operating system OS 17 Registering for HPE remote support 18 Operations 19 Server warnings and cautions...

Page 4: ...ed Platform board 50 Retaining the recovery key password 51 Enabling the Trusted Platform Module 51 Cabling 53 Cabling overview 53 Server fan cabling 53 Ambient temperature sensor cabling 53 Software...

Page 5: ...esources 64 Specifications 65 Environmental specifications 65 Mechanical specifications 65 Warranty and regulatory information 66 Warranty information 66 Regulatory information 66 Belarus Kazakhstan R...

Page 6: ...cription Status 1 UID LED Solid blue Activated Flashing blue Remote management or firmware upgrade in progress Off Deactivated 2 Drive LED Flashing white Ongoing drive activity Off No drive activity T...

Page 7: ...the storage expansion unit option kit Off No power present If the system power LED is off verify the following conditions Facility power is present The power adapter is connected to the server The pow...

Page 8: ...wer adapter jack 1 This connector is on the communication board 2 This connector is on the system board Rear panel LEDs and button 1 2 3 4 Item Description Status 1 NIC link LED Solid green Link exist...

Page 9: ...d to network Flashing green Network active Off No network activity 4 iLO link LED Green Network link Off No network link Bottom components 1 2 Item Description 1 Dock connector for storage expansion u...

Page 10: ...osition Default Function S1 Off Off iLO 4 security is enabled On iLO 4 security is disabled S2 Off Off System configuration can be changed On System configuration is locked S5 Off Off Power on passwor...

Page 11: ...rver properly to prevent data loss Storage expansion unit drive numbering Kensington security slot locations Kensington security slot in a server in the desktop position Use a Kensington cable lock Ke...

Page 12: ...Kensington security slot in the storage expansion unit Use a Kensington cable lock Fan locations Fan location in the server Fan location in the storage expansion unit 12 Fan locations...

Page 13: ...Component identification 13...

Page 14: ...services see the Hewlett Packard Enterprise website Optimum environment When installing theserver select a location that meets the environmental requirements described in this section Operating enviro...

Page 15: ...urrent load to exceed 80 of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requ...

Page 16: ...server The contents of the server shipping carton include Server Power adapter 120 W Power cord Printed setup documentation Installing the server on the mounting docking hardware About this task If yo...

Page 17: ...perating system For information on supported operating systems contact your authorized HPE representative This server supports Class 3 UEFI implementation UEFI Class 3 implementation only supports UEF...

Page 18: ...ore using the server for the first time unless any installed software or components require an older version For more information on using these installation methods see the Hewlett Packard Enterprise...

Page 19: ...maintenance upgrades and servicing to an authorized reseller or an authorized service provider WARNING WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the interna...

Page 20: ...a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide...

Page 21: ...nect the power adapter from the server 3 Disconnect all peripheral cables from the server 4 If installed unlock and remove the Kensington security lock For more information see the Kensington security...

Page 22: ...quisites Before you perform this procedure make sure that you have a No 2 Phillips screwdriver available Procedure 1 Hold the top side of the server and the bottom side of the storage expansion unit a...

Page 23: ...ht position e Remove the server from the storage expansion unit 1 1 2 2 Remove the access panel Prerequisites Before you perform this procedure make sure that you have a No 2 Phillips screwdriver avai...

Page 24: ...hermal sheet Prerequisites Before you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 Remove the thermal sheet screws 2 Remove the thermal sheet 24 Remove...

Page 25: ...faces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation p...

Page 26: ...1 2 3 2 Remove the RJ 45 port spacer Retain the blank for later use 3 Remove the communication board 26 Operations...

Page 27: ...ollowing tools available T 15 Torx screwdriver Flathead screwdriver Procedure 1 Remove the RJ 11 port blank Retain the blank for later use 2 Remove the middle frame from the server a Remove the screws...

Page 28: ...rame Prerequisites Before you perform this procedure make sure that you have the following tools available T 15 Torx screwdriver Flathead screwdriver Procedure 1 Align the middle frame with the system...

Page 29: ...2 Install the first six screws according to the numbering indicated on the middle frame 1 2 3 4 5 6 3 Install the remaining screws and standoffs on the middle frame Operations 29...

Page 30: ...hat you have a No 2 Phillips screwdriver available Before installing the hardware option make sure that you understand the following warning and caution WARNING To reduce the risk of personal injury f...

Page 31: ...M 2 SSD compartment cover open or removed Procedure 1 Align the rear screw holes of the communication board to the middle frame 2 Press the front end of the communication board until it clicks into p...

Page 32: ...munication board screws Install the thermal sheet Prerequisites Before you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 Install the thermal sheet 32 Ins...

Page 33: ...access panel Prerequisites Before you perform this procedure make sure that you have a No 2 Phillips screwdriver available Procedure 1 Slide the access panel toward the rear of the server 2 Tighten t...

Page 34: ...1 2 2 34 Operations...

Page 35: ...nti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge Installing the server in the cradle Procedure 1 Prepare t...

Page 36: ...perform this procedure make sure that you have the following tools available Stud finder if installing the wall mount on a hollow wall Wall marker Level Electric drill Small wire brush for cleaning th...

Page 37: ...g 12 99 lb cannot be supported Wall mount installation This wall mount can only be installed in a single orientation the retention latch on the top side of the wall mount must be facing upward When th...

Page 38: ...the pilot holes 4 In the stud side mounting positions use a drill to bore pilot holes with a diameter of 3 175 mm 0 125 in and depth of at least 50 8 mm 2 00 in Wall anchors are not required on these...

Page 39: ...7 Install the wall mount 8 Install the wall mount screws halfway through into the bottom mounting positions Hardware options installation 39...

Page 40: ...ten all four wall mount screws Install the wall mount on a brick concrete wall Procedure 1 Mark all four screw mounting positions a Mark the screw mounting positions 40 Install the wall mount on a bri...

Page 41: ...mount anchors a On all four mounting positions use a drill to bore pilot holes with a diameter of 7 920 mm 0 312 in and depth of at least 50 8 mm 2 00 in b Use a small wire brush to clean the pilot ho...

Page 42: ...3 Install the wall mount screws halfway through into the top mounting positions 4 Install the wall mount 42 Hardware options installation...

Page 43: ...5 Install the wall mount screws halfway through into the bottom mounting positions 6 Completely tighten all four wall mount screws Hardware options installation 43...

Page 44: ...de the wall mount c Route the adapter cord through the top opening of the wall mount with the grommet extended out of the opening 1 2 3 2 If the power source location is higher than the wall mount do...

Page 45: ...e retention latch b Insert the two hooks on the bottom side of the wall mount into the corresponding openings on the server c Align and insert the two posts on the wall mount into the corresponding op...

Page 46: ...ation Procedure 1 Prepare the server for hardware installation or removal 2 If the server is installed in a cradle or wall mount Remove the server from the cradle Remove the server from the wall mount...

Page 47: ...tom of the server 1 1 2 This docking action attaches the server to the storage expansion unit However the assembly is NOT yet locked into place 4 Hold the top side of the server and the bottom side of...

Page 48: ...dapter included in the option kit instead a Connect the power adapter to the server b Connect the power cord to the adapter c Connect the power cord to the power source 1 2 3 4 Secure the power cord a...

Page 49: ...ware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board W...

Page 50: ...om the wall mount Remove the server from the storage expansion unit 3 Remove the access panel 4 Remove the thermal sheet 5 Remove the communication board 6 Remove the middle frame 7 Locate the TPM con...

Page 51: ...ta access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings Pr...

Page 52: ...on on the UEFI System Utilities see the UEFI System Utilities User Guide for HPE ProLiant Gen9 and Synergy Servers in theUEFI Information Library http www hpe com info ProLiantUEFI docs 52 Hardware op...

Page 53: ...ke informed decisions about cabling the server and hardware options to optimize performance CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched o...

Page 54: ...nse Features that enhance server administrator productivity are licensed For more information see the iLO 4 documentation on the Hewlett Packard Enterprise website Integrated Management Log The IML re...

Page 55: ...be installed through the SPP Scripting Toolkit for Windows and Linux The STK for Windows and Linux is a server deployment product that delivers an unattended automated installation for high volume se...

Page 56: ...m ROM The UEFI System Utilities enable you to perform a wide range of configuration activities including Configuring system devices and installed options Enabling and disabling system features Display...

Page 57: ...settings it uses the custom default settings instead of the factory defaults Secure Boot configuration Secure Boot is integrated in the UEFI specification on which the Hewlett Packard Enterprise impl...

Page 58: ...user guide for your server on the Hewlett Packard Enterprise website Re entering the server serial number and product ID About this task After you replace the system board you must re enter the serve...

Page 59: ...configured in Auto Mode USB 3 0 capable devices operate at USB 2 0 speeds in the preboot environment and during boot When a USB 3 0 capable OS USB driver loads USB 3 0 devices transition to USB 3 0 sp...

Page 60: ...onfigure the boot order so that the USB key is the first bootable device Press the F11 key Boot Menu when prompted during system boot to access the One Time Boot Menu This menu allows you to select th...

Page 61: ...ions Firmware Update System ROM Select Firmware File 6 Select the device containing the flash file 7 Select the flash file This step may take a few moments to complete 8 Select Start firmware update a...

Page 62: ...Manager User Guide To locate the documents do the following 1 Select Insight Management from the available options in Products and Solutions 2 Select Version Control from the available options in Mod...

Page 63: ...s Let us know what Hewlett Packard Enterprise commercial products you own and we will send you the latest updates to keep your business running smoothly For more information see the Hewlett Packard En...

Page 64: ...intenance on ProLiant servers and server blades To view the guide select a language English French Spanish German Japanese Simplified Chinese The HPE ProLiant Gen9 Troubleshooting Guide Volume II Erro...

Page 65: ...ature of 38 7 C 101 7 F 0 to 95 Mechanical specifications Dimension Value Height with chassis rubber feet 4 85 cm 1 91 in Height without chassis rubber feet 4 50 cm 1 77 in Depth 25 40 cm 10 00 in Wid...

Page 66: ...ackard Enterprise Support Center www hpe com support Safety Compliance EnterpriseProducts Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with info...

Page 67: ...he year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 b...

Page 68: ...e com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downloads Software Depot www hpe com support softwaredepot To subscribe to eNewsletters and alerts...

Page 69: ...e services www hpe com services proactivecare HPE Proactive Care service Supported products list www hpe com services proactivecaresupportedproducts HPE Proactive Care advanced service Supported produ...

Page 70: ...electrostatic discharge FAT file allocation table HPE SIM HPE Systems Insight Manager IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log LFF large fo...

Page 71: ...TA serial ATA SPP Service Pack for ProLiant SSD solid state device STK scripting toolkit SUM Smart Update Manager TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identi...

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