
6/21/2010
940
7
7)
TK Troubleshooting
TK Trouble Shooting
Below are some potential causes and countermeasures to the symptoms indicated in bold.
If still unable to resolve issue, please contact your retailer or certified technician.
Hot Wire Will Not Glow
1. No
power to unit.
Confirm breaker, wall switch, and/or remote are on.
2. Hot wire element damaged
Change hot wire element.
3. Damaged wires.
Inspect wires to hot wire- confirm insulation is in good
condition and connections are tight.
Will Not Light
1. Air in gas line.
If new install, may take several attempts to purge air
2. Debris in gas line.
Confirm gas line is clear (insulation, dirt, plastic, excessive
pipe sealer etc..)
3. Gas Pressure Improper
Confirm proper gas pressure found (Pg. 2)
Will Not Stay Lite
1. Gas Pressure Improper
Confirm proper gas pressure found (Pg. 2)
2. Dirty Thermocouple
Clean using soft brush (Pg. 6)
8)
Warranty
Limited Warranty
Hearth Products Controls Company (HPC) warranties HWI TK Torch against
manufacturing defects that prevent safe and correct function as follows:
●Electronics, Gas Valve: Commercial
-6mos; Residential- 1 yr.
●Stainless Steel
/Aluminum Components: Commercial-1yr.; Residential 3yrs.
This commences from the date of original sale / shipment from HPC FOB Dayton, Ohio.
This warranty is for parts and in-house (HPC) labor. The defective product must be
sent back to HPC with a Return Merchandise Authorization (RMA) issued by HPC for
that specific product and any other additional information for the nature of the defect
or warranty claim.
The warranty does not cover items that have been damaged by overheating,
modification, abuse, or improper storage. Also any labor involving installation or
maintenance with the unit is not covered.
This warranty excludes claims for consequential, indirect-collateral expenses
arising from product defects or warranty recovery.