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HPC HWI, Manual, Page: 7 / 8

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HPC HWI Manual Download Page 7

6/21/2010 

                940 

7 

 

7)

 

TK Troubleshooting 

 

     

TK Trouble Shooting 

 

Below are some potential causes and countermeasures to the symptoms indicated in bold. 

If still unable to resolve issue, please contact your retailer or certified technician. 
 

Hot Wire Will Not Glow 

1. No

 

power to unit.   

 

Confirm breaker, wall switch, and/or remote are on. 

2. Hot wire element damaged   

Change hot wire element. 

 

 

 

     

3. Damaged wires. 

Inspect wires to hot wire- confirm insulation is in good 
condition and connections are tight. 

 

Will Not Light 

1. Air in gas line. 

 

 

If new install, may take several attempts to purge air 

2. Debris in gas line.   

 

Confirm gas line is clear (insulation, dirt, plastic, excessive   

                                                             pipe sealer etc..) 
3. Gas Pressure Improper 

 

Confirm proper gas pressure found (Pg. 2) 

 

Will Not Stay Lite 

1. Gas Pressure Improper 

 

Confirm proper gas pressure found (Pg. 2) 

2. Dirty Thermocouple 

 

Clean using soft brush (Pg. 6) 

 
 

8)

 

Warranty 

 
 

Limited Warranty

 

 

          

Hearth Products Controls Company (HPC) warranties HWI TK Torch against 

 manufacturing defects that prevent safe and correct function as follows: 

  

●Electronics, Gas Valve: Commercial

-6mos; Residential- 1 yr.  

 

●Stainless Steel

/Aluminum Components: Commercial-1yr.; Residential 3yrs. 

This commences from the date of original sale / shipment from HPC FOB Dayton, Ohio. 
         This warranty is for parts and in-house (HPC) labor. The defective product must be  
sent back to HPC with a Return Merchandise Authorization (RMA) issued by HPC for  
that specific product and any other additional information for the nature of the defect 
or warranty claim. 
         The warranty does not cover items that have been damaged by overheating, 
modification, abuse, or improper storage. Also any labor involving installation or 
maintenance with the unit is not covered. 
         This warranty excludes claims for consequential, indirect-collateral expenses  
arising from product defects or warranty recovery.   

 

 

 

 

 

 

 

 

 

Summary of Contents for HWI

Page 1: ...ire or explosion may result causing property damage personal injury or loss of life Do not store gasoline or other flammable vapors and liquids in vicinity of this or any other appliance What to do if smell gas Do not try to light appliance Do not touch any electrical switch do not use any phone in vicinity Immediately call your gas supplier from your neighbor s phone Follow gas supplier s instruc...

Page 2: ...nd user to turn off power to electric outlet for the remote control receiver when the TK is not in use This should be done via wall switch or breaker WARNING We suggest that our products be installed and serviced by professionals who are certified in the U S by NFI National Fireplace Institute or in Canada by WETT Wood Energy Technical Training Installer must follow all instructions carefully to e...

Page 3: ... cannot get closer than a 48 perimeter around the flame Select a location where the TK can be attended during operation Never leave an operating TK unattended or by someone not familiar with its operation or emergency shut off locations Wooden or solid surfaces such as granite or marble must be located far enough away that they do not reach a temperature of more than 100 degrees F plus ambient air...

Page 4: ...le valve stem Image 3 4 pg 6 3 Run Flex Hose through post if used 4 Run power wire though post 5 Connect Male end of flex hose to TK Head Avoid sharp bends with flex hose to prevent whistling 6 Turn on main gas supply and check all fittings in and around TK for leaks using a leak reactant leak detector or soapy water If leaks are found shut off gas supply repair leaks and retest 7 Connect 24VAC to...

Page 5: ...Do If Smell Gas Pg 1 2 Confirm there is no debris in TK as mentioned in warnings 3 Turn ON electrical power and gas to fire pit 4 Using wall switch or remote turn ON TK this may take several cycles to purge any air 5 To reset after lockout power unit down then restart 6 Once TK has ignited DO NOT leave unattended Sequence of Operation 1 The hot wire igniter will be powered glow red for 5 seconds b...

Page 6: ...wer and gas are shut off c Allow the unit to cool d Carefully remove the top by turning clockwise and lifting a Be careful not to damage igniter e Lift the Kano sleeve off a The Kano sleeve and top can be cleaned with a soft rag water and a mild soap b Use a non abrasive soap to prevent scratching the Kano sleeve 3 Cleaning of thermocouple A build up of soot on the thermocouple will result in the ...

Page 7: ...2 2 Dirty Thermocouple Clean using soft brush Pg 6 8 Warranty Limited Warranty Hearth Products Controls Company HPC warranties HWI TK Torch against manufacturing defects that prevent safe and correct function as follows Electronics Gas Valve Commercial 6mos Residential 1 yr Stainless Steel Aluminum Components Commercial 1yr Residential 3yrs This commences from the date of original sale shipment fr...

Page 8: ...he Series 940 TK manufactured by Hearth Products Controls I have had the opportunity to contact the manufacturer concerning any question I may have regarding the attached information I have also instructed the end user as to the safe operation of the unit Signature _______________________________Date _____________________________ Signature of Company Representative ________________________________...

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