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HP x360 310 G2, Maintenance And Service Manual

The HP x360 310 G2 Maintenance And Service Manual is a comprehensive resource for users seeking to maintain and optimize their device. With step-by-step instructions and detailed diagrams, this manual provides invaluable guidance for troubleshooting and repairing. Download it for free from manualshive.com to unlock the full potential of your device.

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Hard drive ..........................................................................................................................................  33
Solid-state drive (M.2) ....................................................................................................................... 35
USB/audio jack board (right side) ...................................................................................................... 37
USB/card reader board (left side) ...................................................................................................... 39
Speakers ............................................................................................................................................  41
System board ....................................................................................................................................  43
Memory module ................................................................................................................................  47
WLAN module ....................................................................................................................................  49
Heat sink ............................................................................................................................................ 50
Battery ............................................................................................................................................... 53
Display assembly ............................................................................................................................... 55
Power button board ..........................................................................................................................  62
Power connector cable ...................................................................................................................... 63

6  Using Setup Utility (BIOS) in Windows 8.1 ......................................................................................................  64

Starting Setup Utility (BIOS) ................................................................................................................................  64
Updating the BIOS ................................................................................................................................................ 64

Determining the BIOS version ........................................................................................................... 64
Downloading a BIOS update .............................................................................................................. 64

7  Using Setup Utility (BIOS) in Windows 10 .......................................................................................................  66

Starting Setup Utility (BIOS) ................................................................................................................................  66
Updating Setup Utility (BIOS) ..............................................................................................................................  66

Determining the BIOS version ........................................................................................................... 66
Downloading a BIOS update .............................................................................................................. 67

Synchronizing a tablet and keyboard (select products only) .............................................................................. 68

8  Backing up, restoring, and recovering in Windows 8.1 ....................................................................................  69

Creating recovery media and backups ................................................................................................................  69

Creating HP Recovery media (select models only) ...........................................................................  69

Using Windows tools ...........................................................................................................................................  70
Restore and recovery ........................................................................................................................................... 70

Recovering using HP Recovery Manager ........................................................................................... 71

What you need to know before you get started ............................................................. 71
Using the HP Recovery partition (select models only) ................................................... 72
Using HP Recovery media to recover .............................................................................. 72
Changing the computer boot order ................................................................................  72
Removing the HP Recovery partition (select models only) ............................................ 73

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Summary of Contents for x360 310 G2

Page 1: ...HP Pavilion x360 Convertible HP x360 310 G2 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ber 2015 First Edition April 2015 Document Part Number 806665 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See ...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ... 15 Mass storage devices 19 Display assembly subcomponents 20 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 24 Drive handling 24 Grounding guidelines 25 Electrostatic discharge damage 25 Packaging and transporting guidelines 26 Workstation guidelines 26 5 Removal and replace...

Page 6: ... 10 66 Starting Setup Utility BIOS 66 Updating Setup Utility BIOS 66 Determining the BIOS version 66 Downloading a BIOS update 67 Synchronizing a tablet and keyboard select products only 68 8 Backing up restoring and recovering in Windows 8 1 69 Creating recovery media and backups 69 Creating HP Recovery media select models only 69 Using Windows tools 70 Restore and recovery 70 Recovering using HP...

Page 7: ... 78 Removing the HP Recovery partition select products only 78 10 Using HP PC Hardware Diagnostics UEFI 79 Downloading HP PC Hardware Diagnostics UEFI to a USB device 80 11 Specifications 81 Computer specifications 81 Hard drive specifications 82 Solid state drive specifications 83 29 5 cm 11 6 in HD display specifications 84 12 Power cord set requirements 85 Requirements for all countries 85 Requ...

Page 8: ...viii ...

Page 9: ...Intel HD Graphics 5300 Intel CoreT processors Panel 11 6 in 29 5 cm 1366 768 high definition HD white light emitting diode WLED IPS UVWA eDP AntiGlare 16 9 ultra wide aspect ratio typical brightness 220 nits slim 3 0 mm Touch solution with flush glass multitouch enable Supports low voltage differential signaling LVDS co layout with eDP1 3 11 6 in 29 5 cm 1366 768 high definition HD white light emi...

Page 10: ...ty light Dual array Digital Microphones w appropriate software beam forming echo cancellation noise suppression Dual speakers B O Play Support HP Noise Cancellation Ethernet Integrated 10 100 network interface card NIC Integrated 10 100 1000 network interface card NIC Sensor Sensor Hub Accelerometer Gyroscope e Compass Accelerometer IC x2 TPM IC Wireless Integrated wireless options with single ant...

Page 11: ...s Full size textured island style keyboard Stylus writing support ClickPad requirements Taps enabled as default Multitouch gestures enabled 2 finger scroll pinch Support for Windows 8 Modern TouchPad Gestures Power requirements Support for the following AC adapters 45 W HP Smart AC adapter non PFC with 26 5 mm z height adapter non slim not for India People s Republic of China 65 W HP Smart AC adap...

Page 12: ...en Windows 10 Windows 10 Value 2in1 Windows 8 1 SST 64 Windows 8 1 Professional 64 Windows 8 1 Core for Higher Education ML 64 Windows 8 1 Professional StF MSNA Windows 8 1 Professional StF MSNA EM Web support Windows 8 1 64 Windows 10 Home 64 Windows 10 Professional 64 Windows 10 Enterprise 64 Serviceability End user replaceable parts AC adapter 4 Chapter 1 Product description ...

Page 13: ...l safety information refer to the Regulatory Safety and Environmental Notices To access this document Windows 8 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Docume...

Page 14: ...er The computer is connected to external power and the battery is charging Off The battery is not charging 8 Power connector Connects an AC adapter Left side Component Description 1 Power button When the computer is off press the button to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit...

Page 15: ... from being mishandled or stolen 3 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it...

Page 16: ...Bottom Component Description 1 Speakers Produce sound Display 8 Chapter 2 External component identification ...

Page 17: ...p if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies t...

Page 18: ...display and then rotate the display backward to a stand position about 315 degrees Changing your notebook to a tablet To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the computer bottom 360 degrees 10 Chapter 2 External component identification ...

Page 19: ...ad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 11 ...

Page 20: ...nent Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 12 Chapter 2 External component identification ...

Page 21: ...pacebar 3 Windows key Windows 8 1 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 10 Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight k...

Page 22: ...omputer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms with Windows 8 or Windows 8 x preinstalled do not have the physical label Instead a Digital P...

Page 23: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 15 ...

Page 24: ... 2x2 WiFi BT 4 0 Combo Adapter 793839 001 Intel Dual Band Wireless AC 7265NV 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter 793840 001 Heat sink includes replacement thermal material 8 For use in HP Pavilion x360 models with Braswell Intel Pentium and Celeron processors 819788 001 For use in HP x360 310 G2 models with Braswell Intel Pentium and Celeron processors includes replacement thermal material 824...

Page 25: ...and the Windows 8 1 or Windows 10 operating system 824144 601 Intel Celeron N3050 processor and a non Windows operating system 824144 001 11 Li ion battery 2 cell 32 Wh 4 2 Ah for use in all models 796355 005 3 cell 48 Wh 4 21 Ah for use in HP x360 310 G2 models 817184 005 12 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 7 0 mm 762990 005 500 GB ...

Page 26: ...ated IMPORTANT The memory modules are not customer replaceable For use in HP Pavilion x360 models 8 GB 693374 005 4 GB 691740 005 For use in HP x360 310 G2 models 8 GB 670034 001 4 GB 641369 001 RTC battery not illustrated For use in models with Braswell processors 683502 001 For use in models with Skylake processors 739562 001 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...0 mm 732000 005 Hard Drive Hardware Kit includes 809537 001 2a Hard drive bracket 2b Connector cable 3 Solid State Drive M 2 HP Pavilion x360 Convertible models 128 GB TLC 809555 001 128 GB value 830391 001 HP x360 310 G2 models 256 GB TLC 824143 001 128 GB TLC 824142 001 64 GB MLC 833656 001 Solid state Drive Hardware Kit 809538 001 External DVD RW Double Layer with SuperMulti Drive not illustrat...

Page 28: ...001 4 Display hinge covers left and right For use in red HP Pavilion x360 models 809541 001 For use in silver HP Pavilion x360 models 809540 001 For use in green HP Pavilion x360 models 809542 001 For use in purple HP Pavilion x360 models 809828 001 For use in silver HP x360 310 G2 models 824135 001 5 Antennas primary and secondary 809530 001 6 Webcam 807542 001 20 Chapter 3 Illustrated parts cata...

Page 29: ...pare part number AC adapter 45 W HP Smart AC adapter non PFC 4 5 mm non slim 741727 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 714657 001 65 W HP Smart AC adapter non PFC 4 5 mm 693711 001 Power cord 3 pin black 1 0 m For use in Argentina 755530 D01 For use in Australia 755530 011 For use in Brazil 755530 202 For use in the People s Republic of China 755530 AA1 For use in Denmark 755530 081 Fo...

Page 30: ...e in silver HP Pavilion x360 models 809550 001 For use in red HP Pavilion x360 models 809551 001 For use in green HP Pavilion x360 models 809552 001 For use in purple HP Pavilion x360 models 816522 001 For use in silver HP x360 310 G2 models 824141 001 Screw Kit 809553 001 Synaptics Active Pen 773175 001 Mouse USB laser 674318 001 Mouse HP Comfort Grip wireless 691922 001 HDMI to VGA adapter 70194...

Page 31: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Page 32: ...ve shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be...

Page 33: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 34: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 35: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 36: ... supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 57 screws that must be removed replaced and or loosened when servicing the computer Make special note of each...

Page 37: ... a 2 cell battery 824136 xxx For use in silver HP x360 310 G2 models with a 3 cell battery 835536 xxx For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 India D61 Saudi Arabia 171 Brazil 201 Israel BB1 Slovenia BA1 Bulgaria 261 Italy 061 South Korea AD1 Canada DB1 Japan 291 Spain 071 Czech Republi...

Page 38: ...ttom cover 1 3 Pry the screw cover off the bottom cover 2 Rubber feet and rubber screw cover are available in the Rubber Kit spare part numbers Silver HP Pavilion x360 models 809550 001 Red HP Pavilion x360 models 809551 001 Green HP Pavilion x360 models 809552 001 Purple HP Pavilion x360 models 816522 001 Silver HP x360 310 G2 models 824141 001 4 Remove the nine Phillips PM2 5 6 0 screws 3 that s...

Page 39: ...m board NOTE You can use a plastic non marking tool inserted in the seam to disengage the top cover NOTE When you lift the top cover the keyboard cable and the touchpad cable are connected to the system board Be sure not to pull the cables loose when lifting the bottom cover 7 Disconnect the touchpad cable 1 and the keyboard cable 2 from the system board and then remove the top cover from the comp...

Page 40: ...cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Top cover on page 29 5 Remove the battery see Battery on page 53 Remove the TouchPad 1 Position the top cover upside down 2 Remove the six broadhead Phillips PM2 0 2 0 screws 1 that secure the touchpad and the bracket 3 Lift the bracket off the top cover 2 4 Lift the touchpad off the computer 3...

Page 41: ...9537 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on p...

Page 42: ...the bracket away from the drive 2 to remove the pegs that secure the bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 809537 001 Reverse this procedure to install the hard drive 34 Chapter 5 Removal and replacement procedures for Authorized Service Pro...

Page 43: ...or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Top cover on page 29 5 Disconnect the battery Remove the solid state drive 1 Remove the Phillips PM2 0 3 5 screw 1 that secures the solid st...

Page 44: ...Reverse this procedure to install the solid state drive 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ...u are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the top cover see Top cover on page 29 5 Disconnect ...

Page 46: ...oard straight up to disconnect it from the connector on the system board 3 Reverse this procedure to install the USB audio board 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...the USB card reader board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from...

Page 48: ...3 Remove the board from the computer 3 Reverse this procedure to install the USB card reader board 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...er on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 29 5 Disconnect the battery Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the tape 2 that secures the speaker cable to t...

Page 50: ...s fit around each screw For installation make sure the gaskets are properly installed 4 Lift the speakers from the computer noting the proper cable routing for reinstallation Reverse this procedure to install the speakers 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...9211 601 Intel Celeron N3050 processor and a non Windows operating system 829211 001 Intel Celeron N3050 processor and the Windows 8 1 Standard operating system 809556 501 Intel Celeron N3050 processor and a non Windows 8 operating system 809556 001 System board for use in HP x360 310 G2 models equipped with Intel Pentium N3700 processor and the Windows 8 1 or Windows 10 operating system 824146 60...

Page 52: ...9 Solid state drive see Solid state drive M 2 on page 35 Heat sink see Heat sink on page 50 Remove the system board 1 Disconnect the following cables from the system board 1 Display cable 2 Touch board cable 3 Power connector cable 4 Speaker cable 5 USB card reader board cable 6 Wireless antennas may include one or two antennas 7 Power button board cable 44 Chapter 5 Removal and replacement proced...

Page 53: ...t remove the module from the system board socket until AFTER you removing the system board from the computer 3 Remove the five Phillips PM2 5 4 0 screws 2 that secure the system board to the computer 4 Loosen the captive screw in the upper right corner of the system board 3 Component replacement procedures 45 ...

Page 54: ...system board 1 and the pull the system board toward the left to remove it from the computer 2 Reverse this procedure to install the system board 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...ion turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the top cover see Top cover on page 29 5 Remove the system board see System board on page 43 To remove a me...

Page 56: ...move the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ... wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is ...

Page 58: ...mal material 827662 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see ...

Page 59: ...rom side to side to detach it Models with Intel Pentium or Celeron processors Models with Intel Core processors NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Component replacement procedures 51 ...

Page 60: ...tel Pentium or Celeron processors Models with Intel Pentium or Celeron processors Reverse this procedure to install the heat sink 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... battery WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP 1 Disconnect the battery cable from the system board 1 2 Disconnect the speaker cable from the system board 2 lift the tape that secures the cable to the battery 3 and remove the cable from atop the battery 4 3 Disconnect ...

Page 62: ...5 Remove the battery 2 Reverse this procedure to install the battery 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...the computer 4 Remove the top cover see Top cover on page 29 5 Remove the system board see System board on page 43 To remove the display assembly 1 Remove the six Phillips PM2 5 4 0 screws 1 and the Phillips PM2 0 2 5 screw 2 that secures the display assembly to the computer CAUTION Support the display assembly when removing the screws Failure to support the display assembly can result in damage t...

Page 64: ...lay to loosen the cover from the display CAUTION Top avoid damaging the display be sure to only run the tool in one direction b Separate the left side 1 top 2 right side 3 and bottom 4 of the display cover from the display NOTE Separate the cover from display just enough to gain access to the touch control cable that routes to the connector on the board on the side of the display panel The raw dis...

Page 65: ...ay panel d Disconnect the display cable from the back of the display panel by lifting the tape that secures the cable in the connector 1 and then pull the cable out of the connector 2 The display cable is available using spare part number 809576 001 2 To remove the webcam module NOTE The webcam is available using spare part number 807542 001 a Lift the webcam module 1 enough to gain access to the ...

Page 66: ...umber 809539 001 a Position the display enclosure upright b Remove the Phillips PM2 0 2 0 screw 1 from the top of each hinge and the three broadhead Phillips PM2 5 2 0 screws 2 from the bottom of each hinge that secure the hinges to the display 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ... Pavilion x360 models 809828 001 for purple HP Pavilion x360 models and 824135 001 for silver HP x360 310 G2 models a Remove the Phillips PM2 0 3 0 screw 1 that secures the hinge cover to the hinge b Separate the hinge cover from the hinge 2 5 To remove the display cable NOTE The display cable is available using spare part number 809576 001 Remove the cable from the tape and clips 1 that secure it...

Page 68: ... the cables and transceivers from the display enclosure 2 7 To remove the sensor board NOTE The sensor board is available using spare part number 809547 001 on models with an Intel Core processor or 819790 001 on models with an Intel Pentium or Celeron processor a Disconnect the cable from the board 1 b Remove the tape that secures the board to the display 2 60 Chapter 5 Removal and replacement pr...

Page 69: ...c Remove the sensor board from the display 3 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 61 ...

Page 70: ...ting system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 29 5 Remove the system board see System board on page 43 6 Remove the display see Display assembly on page 55 Remove the power button board 1 Remove the Phillips PM2 5 3 0 screw 1 that secures the power ...

Page 71: ...rom the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 29 5 Remove the system board see System board on page 43 6 Remove the display see Display assembly on page 55 Remove the power connector cable 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the bracket to the computer 2 Remove the bracket from the computer 2 3 Pull the connector ...

Page 72: ...ion information also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app selecting My computer and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 64 2 Select Main and then make note of your BIOS version 3 Select Exit select Exit Discardin...

Page 73: ...te of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer or From the Win...

Page 74: ...ttached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 ...

Page 75: ...k administrator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update an...

Page 76: ...chable keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller fir...

Page 77: ...69 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 71 Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 70 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media sele...

Page 78: ...onnected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining di...

Page 79: ...y media For more information see Recovering using HP Recovery Manager on page 71 On select models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 73 Recovering using HP Recovery Manager HP Recovery Manager software allows yo...

Page 80: ...mized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 From the Start screen type recovery select HP Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boots or press and hold...

Page 81: ...ANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only o...

Page 82: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 74 For information on the recovery options that are available using the recovery media see Using Windows tools on page 75 Use Win...

Page 83: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 84: ...ry partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 78 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtai...

Page 85: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the c...

Page 86: ...then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will not be able...

Page 87: ...OS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To...

Page 88: ... then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section f...

Page 89: ...65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The d...

Page 90: ... typical read including setting Single track 3 ms 1 5 ms Average read write 13 ms 11 13 ms Maximum 24 ms 22 ms Logical blocks 1 953 525 168 976 773 168 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and ex...

Page 91: ...m to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Solid st...

Page 92: ...in Number of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 220 nits typical Pixel resolution Pitch 0 197 0 197 mm Format HD 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 84 Chapter 11 Specifications ...

Page 93: ... approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standa...

Page 94: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 95: ...llow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restor...

Page 96: ...drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the b...

Page 97: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Page 98: ...esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 90 Chapter 13 Statement of memory volatility ...

Page 99: ...KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Byte...

Page 100: ...dates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the ...

Page 101: ...asic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more d...

Page 102: ...Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using ...

Page 103: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 95 ...

Page 104: ...y enclosure spare part number 21 display hinge removing 58 spare part number 20 display hinge covers removing 59 display hinge covers spare part number 20 display hinges spare part number 20 display hinges spare part number 20 display panel product description 1 display panel spare part number 20 drives preventing damage 24 DVD RW Double Layer with SuperMulti Drive precautions 24 spare part number...

Page 105: ... product description 2 spare part number 19 original system recovery 71 76 P packaging guidelines 26 plastic parts service considerations 23 ports HDMI 6 product description 3 USB 2 0 7 USB 3 0 6 power button board removal 62 spare part number 16 62 power button identifying 6 power connector cable removal 63 spare part number 16 63 power connector identifying 6 power cord set requirements 85 power...

Page 106: ...ed discs recovery 70 75 system board removal 43 spare part numbers 16 43 system memory removing personal data from volatile 87 system recovery 71 76 system restore point creating 70 75 system restore point creating 69 74 T tools required 23 top cover removal 29 spare part number 29 TouchPad buttons 11 removal 32 TouchPad zone identifying 11 transporting guidelines 26 traveling with the computer 14...

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