HP x2 210 G1 Maintenance And Service Manual Download

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Spare part number

Description

814718-BG1

Top cover with keyboard in Turbo Silver finish for use in Switzerland

814718-DB1

Top cover with keyboard in Turbo Silver finish for use in Canada

814718-DH1

Top cover with keyboard in Turbo Silver finish for use in Denmark, Finland, and Norway

814718-FL1

Top cover with keyboard in Turbo Silver finish for use in the Czech Republic and Slovakia

814719-001

Top cover with keyboard in Blizzard White finish for use in the United States

814719-031

Top cover with keyboard in Blizzard White finish for use in the United Kingdom

814719-041

Top cover with keyboard in Blizzard White finish for use in Germany

814719-051

Top cover with keyboard in Blizzard White finish for use in France

814719-061

Top cover with keyboard in Blizzard White finish for use in Italy

814719-071

Top cover with keyboard in Blizzard White finish for use in Spain

814719-131

Top cover with keyboard in Blizzard White finish for use in Portugal

814719-141

Top cover with keyboard in Blizzard White finish for use in Turkey

814719-151

Top cover with keyboard in Blizzard White finish for use in Greece

814719-161

Top cover with keyboard in Blizzard White finish for use in Latin America

814719-171

Top cover with keyboard in Blizzard White finish for use in Saudi Arabia

814719-211

Top cover with keyboard in Blizzard White finish for use in Hungary

814719-251

Top cover with keyboard in Blizzard White finish for use in Russia

814719-261

Top cover with keyboard in Blizzard White finish for use in Bulgaria

814719-271

Top cover with keyboard in Blizzard White finish for use in Romania

814719-281

Top cover with keyboard in Blizzard White finish for use in Thailand

814719-291

Top cover with keyboard in Blizzard White finish for use in Japan

814719-A41

Top cover with keyboard in Blizzard White finish for use in Belgium

814719-A51

Top cover with keyboard in Blizzard White finish for use in France

814719-AB1

Top cover with keyboard in Blizzard White finish for use in Taiwan

814719-AD1

Top cover with keyboard in Blizzard White finish for use in South Korea

814719-B31

Top cover with keyboard in Blizzard White finish for use in the Netherlands

814719-BA1

Top cover with keyboard in Blizzard White finish for use in Slovenia

814719-BB1

Top cover with keyboard in Blizzard White finish for use in Israel

814719-BG1

Top cover with keyboard in Blizzard White finish for use in Switzerland

814719-DB1

Top cover with keyboard in Blizzard White finish for use in Canada

814719-DH1

Top cover with keyboard in Blizzard White finish for use in Denmark, Finland, and Norway

814719-FL1

Top cover with keyboard in Blizzard White finish for use in the Czech Republic and Slovakia

814720-001

Top cover with keyboard in Sunset Red finish for use in the United States

814720-041

Top cover with keyboard in Sunset Red finish for use in Germany

Chapter 3 Illustrated parts catalog

Summary of Contents for x2 210 G1

Page 1: ...HP Pavilion x2 Detachable Notebook PC HP x2 210 G1 Tablet Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...be liable for technical or editorial errors or omissions contained herein Third Edition January 2016 First Edition June 2015 Document Part Number 814660 003 Product notice This guide describes features that are common to most products Some features may not be available on your tablet Software terms By installing copying downloading or otherwise using any software product preinstalled on this table...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...equired 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Grounding guidelines 22 Electrostatic discharge damage 22 Packaging and transporting guidelines 23 Workstation guidelines 23 5 Removal and replacement procedures for Authorized Service Provider parts 25 Releasing the tablet from the keyboard base 25 Tablet component replacement procedures 25 Unlocking the device and dis...

Page 6: ...stics UEFI to a USB device 56 8 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 1 58 Starting Setup Utility BIOS 58 Updating Setup Utility BIOS 58 Determining the BIOS version 58 Downloading a BIOS update 59 Using HP PC Hardware Diagnostics UEFI 60 Downloading HP PC Hardware Diagnostics UEFI to a USB device 60 9 Specifications 62 10 Backing up restoring and recovering in ...

Page 7: ...tools 70 Restore and recovery 70 Recovering using HP Recovery Manager 71 What you need to know before you get started 71 Using the HP Recovery partition select products only 72 Using HP Recovery media to recover 72 Changing the computer boot order 72 Removing the HP Recovery partition select products only 73 12 Power cord set requirements 74 Requirements for all countries 74 Requirements for speci...

Page 8: ...viii ...

Page 9: ...and video Stereo speakers 2 Dual array digital microphones with appropriate beam forming echo cancellation and noise suppression software Audio codec ALC5642 HD webcam 1 6 in F2 4 1 26 MP max 1280x720 720P 30 fps Sensor Accelerometer Ambient Light Sensor eCompass Gyroscope Hall sensor Thermistor Wireless networking Integrated wireless options Intel 3165NGWG ac 1x1 Bluetooth 4 0 LE PCIe USB NGFF 22...

Page 10: ...nector Power requirements Supports a 2 cell 33 Wh battery non removable USB charging Supports a 15 W USB Type C AC adapter with DC plug and localized cable plug support Operating system Preinstalled Windows 10 Home Entry EM SL Tablet 2 in 1 Notebook Windows 10 Home Entry EM SL 64 Tablet 2 in 1 SEAP APJ Windows 10 Home China SL 64 CPPP Serviceability End user replaceable part AC adapter 2 Chapter 1...

Page 11: ...o remove a card Press in on the card and then remove it from the memory card reader 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 5 USB Type C port Connects any device with a Type C connector NOTE Some USB Type C ports can charge select models of ...

Page 12: ...ot support optional microphone only devices WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this document Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in t...

Page 13: ... light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment 5 Speakers 2 Produce sound The antenna is not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that ap...

Page 14: ...as stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the tablet To learn more about your power settings see your power options Type power in the taskbar search box select Power and sleep settings and then select Power and sleep 2 Internal microphones Record sound Bottom edge Component Description 1 Alignment ...

Page 15: ...n follow the on screen instructions Locating the product number and serial number The tablet serial number and product number are etched on the tablet bottom edge 3 or The serial number 2 and product number 3 are also located on a label inside the back cover This information may be needed when travelling internationally or when contacting support Component 1 Data matrix code Locating the product n...

Page 16: ...Component 2 Serial number 3 Product number 4 Warranty period 5 Model number select products only 8 Chapter 3 Illustrated parts catalog ...

Page 17: ...m Component Spare part number 1 Display panel assembly10 1 in AG LED WXGA TouchScreen includes bezel and TouchScreen cable In Turbo Silver finish 814732 001 832395 001 In Blizzard White finish 824609 001 Tablet major components 9 ...

Page 18: ...processor a 32 GB eMMC hard drive SoC and a Windows 10 operating system 832393 601 Equipped with an Intel Z8300 processor a 32 GB eMMC hard drive SoC and a non Windows operating system 832393 001 Equipped with an Intel Z8300 processor 2 GB of system memory a 64 GB eMMC hard drive SoC and a Windows 10 operating system 832394 601 Equipped with an Intel Z8300 processor 2 GB of system memory a 64 GB e...

Page 19: ... Top cover with keyboard for products equipped with a hard drive In Turbo Silver finish 832468 001 In Blizzard White finish 832469 001 In Sunset Red finish 832470 001 14 TouchPad board In Turbo Silver finish 833638 001 In Blizzard White finish 835706 001 In Sunset Red finish 835707 001 15 Display cable 832764 001 814715 001 16 Hinge For products not equipped with a hard drive 833635 001 For produc...

Page 20: ... Silver finish 833614 001 In Blizzard White finish 833615 001 In Sunset Red finish 833616 001 Base enclosure for products equipped with a hard drive In Turbo Silver finish 833617 001 In Blizzard White finish 833618 001 Base enclosure in Sunset Red finish 833619 001 Miscellaneous parts Component Spare part number 15 W AC adapter includes USB extension cable 792619 001 Duck head adapter 822328 001 R...

Page 21: ...n Turkey 814718 151 Top cover with keyboard in Turbo Silver finish for use in Greece 814718 161 Top cover with keyboard in Turbo Silver finish for use in Latin America 814718 171 Top cover with keyboard in Turbo Silver finish for use in Saudi Arabia 814718 211 Top cover with keyboard in Turbo Silver finish for use in Hungary 814718 251 Top cover with keyboard in Turbo Silver finish for use in Russ...

Page 22: ...h for use in Hungary 814719 251 Top cover with keyboard in Blizzard White finish for use in Russia 814719 261 Top cover with keyboard in Blizzard White finish for use in Bulgaria 814719 271 Top cover with keyboard in Blizzard White finish for use in Romania 814719 281 Top cover with keyboard in Blizzard White finish for use in Thailand 814719 291 Top cover with keyboard in Blizzard White finish fo...

Page 23: ...m 814720 A51 Top cover with keyboard in Sunset Red finish for use in France 814720 AB1 Top cover with keyboard in Sunset Red finish for use in Taiwan 814720 AD1 Top cover with keyboard in Sunset Red finish for use in South Korea 814720 B31 Top cover with keyboard in Sunset Red finish for use in the Netherlands 814720 BA1 Top cover with keyboard in Sunset Red finish for use in Slovenia 814720 BB1 T...

Page 24: ...indows operating system 832394 001 System board equipped with an Intel Z8300 processor 2 GB of system memory a 64 GB eMMC hard drive SoC and a non Windows operating system 832394 601 System board equipped with an Intel Z8300 processor 2 GB of system memory a 64 GB eMMC hard drive SoC and a Windows 10 operating system 832395 001 Display panel assembly in Turbo Silver 10 1 in 1280x800 AG LED WXGA To...

Page 25: ...h for products equipped with a hard drive for use in the Netherlands 832468 BA1 Top cover with keyboard in Turbo Silver finish for products equipped with a hard drive for use in Slovenia 832468 BB1 Top cover with keyboard in Turbo Silver finish for products equipped with a hard drive for use in Israel 832468 BG1 Top cover with keyboard in Turbo Silver finish for products equipped with a hard drive...

Page 26: ...h a hard drive for use in Slovenia 832469 BB1 Top cover with keyboard in Blizzard White finish for products equipped with a hard drive for use in Israel 832469 BG1 Top cover with keyboard in Blizzard White finish for products equipped with a hard drive for use in Switzerland 832469 DB1 Top cover with keyboard in Blizzard White finish for products equipped with a hard drive for use in Canada 832469...

Page 27: ...470 BB1 Top cover with keyboard in Sunset Red finish for products equipped with a hard drive for use in Israel 832470 BG1 Top cover with keyboard in Sunset Red finish for products equipped with a hard drive for use in Switzerland 832470 DB1 Top cover with keyboard in Sunset Red finish for products equipped with a hard drive for use in Canada 832470 DH1 Top cover with keyboard in Sunset Red finish ...

Page 28: ...eMMC hard drive SoC and a Windows 10 operating system 834738 601 System board equipped with an Intel Z8300 processor 4 GB of system memory a 64 GB eMMC hard drive SoC and a Windows 10 operating system 839058 601 System board equipped with an Intel Z8300 processor 2GB of system memory a 64 GB eMMC hard drive SoC and a Windows 10 operating system 839059 601 System board equipped with an Intel Z8300 ...

Page 29: ...assembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage A...

Page 30: ... Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows ho...

Page 31: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 32: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 33: ...the keyboard base CAUTION If your keyboard contains a hard drive disconnect the hard drive before you remove the keyboard If the hard drive is not disconnected before the keyboard is removed the hard drive could be damaged and data files might be corrupted To release the tablet from the keyboard base 1 Select the Safely Remove icon in the taskbar and then select the name of the hard drive 2 Lift o...

Page 34: ... available the entire system board must be replaced Before returning the device for service be sure to unlock the device using the PIN from the HP Touchpoint Manager website http www hptouchpointmanager com and also disable the AORM feature in HP Computer Setup To disable AORM 1 Access HP Computer Setup F10 a Turn on or restart the device and then press esc while the Press the ESC key for Startup ...

Page 35: ...ON Before turning the display panel assembly upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly 1 Place the tablet on a flat surface display panel side down with the power button toward you 2 Insert a thin plastic tool between the back cover and the display panel assembly Th...

Page 36: ...t all external devices from the tablet 4 Remove the back cover see Back cover on page 26 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss of information save your w...

Page 37: ...ch the battery 3 from the display panel assembly The battery is attached to the display panel assembly with double sided adhesive 4 Remove the battery Reverse this procedure to install the battery Battery 29 ...

Page 38: ... on page 26 5 Disconnect the battery cable from the system board see Battery on page 28 Remove the audio jack board 1 Release the ZIF connector 1 to which the audio jack board cable is attached and then disconnect the audio jack board cable from the system board 2 Detach the audio jack board cable 2 from the display panel assembly The audio jack board cable is attached to the display panel assembl...

Page 39: ...t by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 26 5 Remove the battery see Battery on page 28 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the ground tape 2 that secures the speaker cable to the display panel assembly 3 Release the speaker cable from the clips 3 ...

Page 40: ...5 Remove the speakers 2 Reverse this procedure to install the speakers 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ...ystem 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 26 5 Remove the battery see Battery on page 28 Remove the touch cable 1 Remove the tape 1 covering the ZIF connector 2 Release the ZIF connector 2 to which the touch cable is attached and then disconnect the touch...

Page 42: ... 10 operating system 832394 601 Equipped with an Intel Z8300 processor 2 GB of system memory a 64 GB eMMC hard drive SoC and a non Windows operating system 832394 001 Equipped with 2 GB of system memory a 32 GB eMMC hard drive SoC and a Windows 10 operating system 834737 601 Equipped with 4 GB of system memory a 64 GB eMMC hard drive SoC and a Windows 10 operating system 834738 601 Equipped with 2...

Page 43: ...from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 26 5 Remove the battery see Battery on page 28 Remove the system board 1 Disconnect the following cables from the system board 1 Audio jack board cable ZIF connector on the system board see Audio board on page 30 2 Touch ZIF connector on the system board see Touch board on page 33 3 Tou...

Page 44: ...th the system board and system board spare part kits Replacement thermal material is also included in the Thermal Material Kit spare part number 826599 001 The following illustration shows the replacement thermal material locations on the system board 2 4 6 and 8 and the display panel assembly 1 3 5 and 7 Reverse this procedure to install the system board 36 Chapter 5 Removal and replacement proce...

Page 45: ...r the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 26 5 Remove the battery see Battery on page 28 Remove the wireless antenna Release the wireless antenna cable f...

Page 46: ...hen remove the following components a Battery see Battery on page 28 b Audio jack board see Audio board on page 30 c Speakers see Speakers on page 31 d Touch board see Touch board on page 33 e System board see System board on page 34 f Wireless antenna see Wireless antenna on page 37 Remove the power volume button board 1 Release the ZIF connector 1 to which the power volume button board cable is ...

Page 47: ...Reverse this procedure to install the power volume button board Power volume button board 39 ...

Page 48: ... Battery see Battery on page 28 b Audio jack board see Audio board on page 30 c Speakers see Speakers on page 31 d Touch board see Touch board on page 33 e System board see System board on page 34 f Wireless antenna see Wireless antenna on page 37 g Power volume button board see Power volume button board on page 38 Remove the webcam module 1 Release the ground tape 1 that secures the webcam module...

Page 49: ...removing the webcam module the microphone rubber covers 5 may be inadvertently removed Reinstall the rubber covers if they are removed 5 Remove the webcam module and cable Reverse this procedure to install the webcam module Webcam module 41 ...

Page 50: ...move the following components a Battery see Battery on page 28 b Audio jack board see Audio board on page 30 c Speakers see Speakers on page 31 d Touch board see Touch board on page 33 e System board see System board on page 34 f Wireless antenna see Wireless antenna on page 37 g Power volume button board see Power volume button board on page 38 h Webcam module see Webcam module on page 40 Remove ...

Page 51: ...e tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 26 and then remove the following components a Battery see Battery on page 28 b Audio jack board see Audio board on page 30 c Speakers see Speakers on page 31 d Touch board see Touch board on page 33 e System board see System board on page 34 f Wireless antenna see Wireless antenna on page 37 g...

Page 52: ...0 pin docking connector board 2 Reverse this procedure to install the POGO 10 pin docking connector board Keyboard base Description Spare part number Top cover with keyboard for products not equipped with a hard drive In Turbo Silver finish 814718 001 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...sh 833614 001 In Blizzard White finish 833615 001 In Sunset Red finish 833616 001 Base enclosure for products equipped with a hard drive In Turbo Silver finish 833617 001 In Blizzard White finish 833618 001 In Sunset Red finish 833619 001 Before removing the keyboard base follow these steps 1 Remove the tablet from the keyboard see Releasing the tablet from the keyboard base on page 25 2 Remove 2 ...

Page 54: ...SATA RAW 7mm hard drive 762990 005 Hard drive hardware kit 833637 001 Before removing the hard drive follow these steps 1 Remove the tablet from the keyboard see Releasing the tablet from the keyboard base on page 25 and then remove the following components Keyboard base see Keyboard base on page 44 2 Disconnect the hard drive cable 1 and then lift the hard drive 2 to remove it 46 Chapter 5 Remova...

Page 55: ...e 833628 001 Before removing the keyboard board follow these steps 1 Remove the tablet from the keyboard see Releasing the tablet from the keyboard base on page 25 2 Remove the tablet from the keyboard see Releasing the tablet from the keyboard base on page 25 and then remove the following components a Keyboard base see Keyboard base on page 44 b Hard drive see Hard drive select products only on p...

Page 56: ...ving the TouchPad follow these steps 1 Remove the tablet from the keyboard see Releasing the tablet from the keyboard base on page 25 and then remove the following components a Keyboard base see Keyboard base on page 44 b Hard drive see Hard drive select products only on page 46 c Keyboard board see Keyboard board on page 47 2 Release the TouchPad cable 2 from the ZIF connector 1 48 Chapter 5 Remo...

Page 57: ...ite finish 833630 001 In Sunset Red finish 833631 001 Hinge cover for products equipped with a hard drive In Turbo Silver finish 833632 001 In Blizzard White finish 833633 001 In Sunset Red finish 833634 001 Before removing the hinge cover follow these steps 1 Remove the tablet from the keyboard see Releasing the tablet from the keyboard base on page 25 and then remove the following components a K...

Page 58: ...t hinge bracket and 3 screws from the right hinge bracket 1 and then lift the hinge brackets 2 to remove them 3 Remove 2 screws from the left hinge and 3 screws from the right hinge 1 and then lift the hinge cover 2 to remove it 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...1 832767 001 Before removing the POGO connector follow these steps 1 Remove the tablet from the keyboard see Releasing the tablet from the keyboard base on page 25 and then remove the following components a Keyboard base see Keyboard base on page 44 b Hard drive see Hard drive select products only on page 46 c Keyboard board see Keyboard board on page 47 d TouchPad see TouchPad on page 48 e Hinge ...

Page 60: ...rews from the POGO connector 1 and then remove the POGO cable 2 to remove it Reverse this procedure to install the POGO connector 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Window...

Page 62: ...rator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare ...

Page 63: ...le keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmwar...

Page 64: ...urn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 56 b Hard drive c BIOS 3 When the diagnostic tool opens selec...

Page 65: ...ownloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 57 ...

Page 66: ... hold down the volume down button 2 Tap f10 Updating Setup Utility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decid...

Page 67: ...are it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your h...

Page 68: ...ted USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 60 b Hard drive c Setup Utility BIOS 3 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test pre...

Page 69: ... your computer model and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Using HP PC Hardware Diagnostics UEFI 61 ...

Page 70: ...et operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standard...

Page 71: ...ckup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 63 For information on the recovery options that are available using the recovery media see Using Windows tools on pag...

Page 72: ...to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact i...

Page 73: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 68 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 74: ...o start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or pre...

Page 75: ...to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and...

Page 76: ...rtition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 63 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recovery Par...

Page 77: ...ion on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 65 Use Windows tools to create system restore points and create backups of personal information For more information see Creating HP Recovery media select products only on page 69 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recove...

Page 78: ... Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted t...

Page 79: ...ou want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 73 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you eith...

Page 80: ...recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For tablets with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 From the Start screen type recovery select HP Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boo...

Page 81: ... want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will no...

Page 82: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in thecountry or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating ...

Page 83: ...d SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear thecertific...

Page 84: ...exible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF ...

Page 85: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 77 ...

Page 86: ...embly spare part number 15 16 26 display panel product description 1 docking port identifying 6 duck head adapter spare part numbers 12 16 E electrostatic discharge 22 equipment guidelines 24 external expansion product description 1 G graphics product description 1 grounding guidelines 22 guidelines equipment 24 grounding 22 packaging 23 transporting 23 workstation 23 H hard drive removing 46 spar...

Page 87: ...rnal expansion 1 graphics 1 keyboard 2 mass storage 1 memory module 1 microphone 1 operating system 2 ports 1 power requirements 2 processors 1 product name 1 sensor 1 serviceability 2 video 1 wireless networking 1 product name 1 R recover options 65 70 recovery discs 64 66 70 72 HP Recovery Manager 65 71 media 66 72 starting 66 72 supported discs 64 70 system 65 71 USB flash drive 66 72 using HP ...

Page 88: ...entifying 5 webcam light identifying 5 webcam module removal 40 spare part number 10 40 webcam with microphone spare part number 20 Windows system restore point 63 64 69 70 Windows button identifying 3 Windows tools using 64 70 wireless antenna removal 37 spare part number 37 wireless networking product description 1 WLAN module spare part number 13 workstation guidelines 23 80 Index ...

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