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Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes these topics:

Topics

Calling technical support on page 151

Locating ID labels on page 151

Locating warranty information on page 152

Diagnosis guidelines on page 153

Troubleshooting checklist on page 154

HP troubleshooting resources and tools on page 156

Troubleshooting scenarios and solutions on page 159

Self-troubleshooting with HP Vision Field Diagnostics on page 169

Diagnostic codes and errors on page 177

150 Chapter 6 Diagnostics and troubleshooting

ENWW

Summary of Contents for Workstation Z600

Page 1: ...HP 600 Workstation Maintenance and Service Guide ...

Page 2: ... HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company ...

Page 3: ... system on page 18 Restoring the operating system on page 24 System management on page 30 Replacing components on page 62 Diagnostics and troubleshooting on page 150 Configuring RAID devices on page 188 Configuring password security and resetting CMOS on page 197 Connector pins on page 201 System board designators on page 211 Routine Care on page 213 Locating HP resources on page 215 ENWW iii ...

Page 4: ...iv About this guide ENWW ...

Page 5: ...upply currents 10 Power supply specifications 11 Power consumption and heat dissipation 11 System fans 12 Resetting the power supply 12 Ensuring proper ventilation 12 Features 13 ENERGY STAR Qualification 15 EUP compliance mode 16 Enabling EUP compliance mode 16 Disabling EUP compliance mode 16 Accessibility 16 Hyper threading 17 Intel Turbo Boost Technology 17 HP Cool Tools 17 2 Setting up the op...

Page 6: ... Creating HP Backup and Recovery HPBR media 27 Restoring the operating system 28 Using RestorePlus 28 Using HPBR 28 Using the recovery partition 28 Restoring Novell SLED 28 Creating restore media 28 4 System management BIOS ROM 30 The Computer Setup F10 Utility 31 Computer Setup F10 functionality 31 Accessing the Computer Setup F10 Utility 33 The Computer Setup F10 Utility menu 34 Workstation mana...

Page 7: ...wer on or setup password 56 Deleting a power on or setup password 57 National keyboard delimiter characters 57 Clearing passwords 58 Chassis security 58 Side access panel key lock 58 Side access panel sensor Smart Cover Sensor optional 58 Side access panel solenoid lock 59 Cable lock optional 59 Fault notification and recovery 60 Drive Protection System 60 ECC fault prediction 60 Thermal sensors 6...

Page 8: ...he right side panel 78 Installing the right side panel 78 Power supply 78 Removing the power supply 78 Installing the power supply 79 Speaker 79 Removing the speaker 79 Installing the speaker 80 Side access panel sensor optional 80 Removing the side access panel sensor 80 Installing the side access panel sensor 81 Power connections 81 Upper front bezel 83 Removing the upper front bezel 83 Installi...

Page 9: ...ve in the slot load optical bay 109 Removing a hard disk drive from the optical drive bay 113 Installing a hard disk drive in the optical drive bay 115 Installing dual SFF hard drives in the optical drive bay 117 Installing the hard drives 117 Configuring the cabling 119 System fans 120 Front system fan 120 Removing the front system fan 120 Installing the front system fan 121 Rear system fan assem...

Page 10: ...roubleshooting Calling technical support 151 Locating ID labels 151 Locating warranty information 152 Diagnosis guidelines 153 Diagnosis at startup 153 Diagnosis during operation 154 Troubleshooting checklist 154 HP troubleshooting resources and tools 156 HP Help and Support Center 156 E support 156 Troubleshooting a problem 156 Instant Support and Active Chat 156 Customer Advisories Customer and ...

Page 11: ...iagnostic codes and errors 177 Diagnostic LED and audible beep codes 178 LED color definitions 181 POST error messages 182 7 Configuring RAID devices Maximum hard drive configurations 188 Configuring SATA RAID devices 189 Attaching SATA HDDs 189 Configuring system BIOS 190 Creating RAID volumes 191 Deleting RAID volumes 192 Configuring SAS RAID devices 193 Supported configurations 193 SAS RAID 0 c...

Page 12: ...ing safety precautions 213 Cleaning the workstation case 213 Cleaning the keyboard 213 Cleaning the monitor 214 Cleaning the mouse 214 Appendix D Locating HP resources Product information 216 Product support 217 Product documentation 218 Product diagnostics 219 Product updates 220 Index 221 xii ENWW ...

Page 13: ...e 1 Specifications on page 8 Features on page 13 Description The following sections describe the workstation system board architecture and components and includes these topics Topics System board architecture on page 1 Workstation components on page 4 System board architecture This section describes the workstation system architecture ENWW Description 1 ...

Page 14: ...er microarchitecture improvements and large L3 cache to provide superior performance In addition the workstation uses Intel QuickPath Interconnect QPI to connect the processors and I O controller with speeds up to 6 4 GT s Memory technology Workstation dual in line memory modules DIMMs are based on DDR3 1333MHz technology and are error checking and correcting ECC protected Six direct attach memory...

Page 15: ...tel 5520 chip to provide a total of six high performance graphics and I O slots One of the PCIe x8 4 slots on the workstation has been upgraded to PCIe Gen2 Addition features Redundant array of independent disks RAID configurations for SATA support modes 0 1 5 and 10 eSATA 3 0 Gbps is supported using an optional adapter This workstation provides nine external and three internal USB 2 0 ports The 6...

Page 16: ... components and includes these topics Topics Chassis components on page 5 Front panel components on page 6 Rear panel components on page 7 For complete and current information on supported accessories and components for the workstation see http partsurfer hp com 4 Chapter 1 Workstation overview ENWW ...

Page 17: ...iptions Item Description Item Description 1 Side access panel 10 System board 2 Side access panel key lock 11 PCIe graphics card 3 Memory duct fan housing 12 PCI card 4 Rear system fan assembly 13 Power supply 5 Hard disk drive 14 Expansion card guide and front fan 6 Speaker 15 Optical disk drive 7 CPU heatsink 16 Chassis 8 Memory module DIMM 17 Optical bay filler 9 Processor CPU ENWW Description ...

Page 18: ... on light 6 Headphone connector 2 Hard disk drive activity light 7 Microphone connector 3 Optical disk drive 8 Optional IEEE 1394 connector optional and plugged unless configured 4 Optical disk drive eject button 9 Optical disk drive activity light 5 USB 2 0 connectors 3 10 5 25 inch drive bay Refer to the Maintenance and Service Guide for the workstation for specific front panel connector informa...

Page 19: ... to assist in connecting peripheral devices Table 1 3 Rear panel connectors Item Symbol Description Item Symbol Description 1 PS 2 mouse connector green 7 Cable lock slot 2 USB 2 0 ports 6 8 Audio line out connector green 3 RJ 45 network connector 9 Microphone connector pink 4 Audio line in connector blue 10 PS 2 keyboard purple 5 BIST LED 11 Side access panel key 6 Power cord connector ENWW Descr...

Page 20: ...ronmental specifications on page 9 Power supply description on page 9 Ensuring proper ventilation on page 12 Physical characteristics The following table lists the workstation physical characteristics Weight Typical configuration 14 4 19 4 kg 31 7 42 7 lb Chassis Dimensions Height 45 cm 17 7 in Width 16 8 cm 6 6 in Depth 44 9 cm 17 7 in 8 Chapter 1 Workstation overview ENWW ...

Page 21: ...TE Values do not indicate continuous vibration Power supply description This workstation offers a 650W power supply to provide power for the workstation The power supply is compatible with ENERGY STAR requirements and offers 85 efficient or better operation Power supply voltages NOTE This workstation incorporates the blind mate plug feature You do not have to manipulate a cable harness when removi...

Page 22: ...ous current 12 V CPU0 14 0A 12 V CPU1 14 0A 12 V M 18 0A 12 V B 18 0A 12 V D 18 0A 12 V S 18 0A V12N 0 15A 5 V SB 3 0A CAUTION Do not exceed 650 watts of total continuous output power Do not exceed 54 2A 650W of 12V CPU0 CPU1 M B DG S power combination 10 Chapter 1 Workstation overview ENWW ...

Page 23: ... 230V 1w in S5 Power Off Yes Power Consumption in sleep mode as defined by ENERGY STAR Suspend to RAM S3 Instantly Available PC 9 watts Built in Self Test LED Yes Surge Tolerant Full Ranging Power Supply withstands power surges up to 2000V Yes Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations To review available s...

Page 24: ...e power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 150 3 Reconnect the power cord and restart the workstation When you power off the workstation through the operating system power consumption falls below what is considered low power consumption but does not reach zero This low power ...

Page 25: ...ood up to 5000 feet elevation There is a 1 C per 1000 feet derating above 5000 feet So at 10 000 feet the upper ambient air temperature limit is 30 C For cabinet installation ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed published limits Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air i...

Page 26: ...STAR Qualification on page 15 Hyper threading on page 17 EUP compliance mode on page 16 Intel Turbo Boost Technology on page 17 Accessibility on page 16 HP Cool Tools on page 17 14 Chapter 1 Workstation overview ENWW ...

Page 27: ... advantage of this energy savings The Power Management feature has been preset to suspend the workstation to a sleep state after 30 minutes of inactivity The Power Management feature has been preset to suspend the monitor to a sleep state after 15 minutes of inactivity Both the computer and monitor can be woken from sleep mode through user interaction with any of the computer input devices mouse k...

Page 28: ...ave Change and Exit and then press F10 to accept the change Disabling EUP compliance mode To disable the EUP compliance mode 1 Press F10 during start up 2 Select Power Hardware Power Management EuP Compliance Mode and then select Disable 3 Press F10 to accept the change 4 Select File Save Change and Exit and then press F10 to accept the change Accessibility HP is committed to developing products s...

Page 29: ...verted to the active cores to increase their efficiency You can enable and disable Turbo Boost in the workstation BIOS menu For instructions on setting BIOS features see The Computer Setup F10 Utility on page 31 HP Cool Tools An HP Workstation with Windows XP Professional includes additional software that is not installed when you first start the workstation Additionally a number of preinstalled t...

Page 30: ...ED on page 21 Updating the workstation on page 21 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the workstation CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system ...

Page 31: ... complete operating system installation and configuration instructions see the operating system documentation that was provided with the workstation Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the appropriate...

Page 32: ...sfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation_swdrivers Installing with the HP driver CD To install the HP driver CD see Installing with the HP Installer Kit for Linux in the HP Workstations for Linux manual at http www hp com support workstation_manuals 20 Chapter 2 ...

Page 33: ...ter Configuration for the workstation NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documentation at http www novell com documentation ncc Updating the workstation HP is constantly working on improving your total workstation experienc...

Page 34: ...he lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the workstation BIOS version under File System Information 3 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website 22 Chapter 2 Setting up the operating system ENWW ...

Page 35: ...work adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its d...

Page 36: ...ces included with the system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD HP Backup and Recovery Manager HPBR Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the system...

Page 37: ... visit http www hp com support Restoring the operating system NOTE Windows Vista provides a backup and restore application as well To learn more about this application visit the Microsoft Web site CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions To restore Win...

Page 38: ...f the system is captured This is a snapshot of the system hard drive The capture can take more than 10 minutes 4 After the IRP is created you can create a set of backup CDs or DVDs To create a RestorePlus media set including the Windows XP operating system CD select RestorePlus Microsoft Windows XP operating system Supplemental media NOTE Depending on the options there might be additional DVDs you...

Page 39: ...hen the RestorePlus media set was created previously If the IRP was not created start the HP Backup and Recovery Manager and create recovery points using the Expert mode Follow the HPBR online documentation for instructions 2 Burn the IRP to media from HPBR Select HPBR Start All Programs HP Backup Recovery HP Backup and Recovery Manager 3 Select Next at the first screen Select Create recovery CDs ...

Page 40: ...ou can boot the system from that recovery partition From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point if it was created If it was not you can use a RestorePlus install To restore using the recovery partition 1 Boot the workstation 2 When prompted on the boot screen to enter the Recovery Manager press F11 TIP The opportunity to press F11 during the b...

Page 41: ...NOTE Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure ENWW Restoring Novell SLED 29 ...

Page 42: ...on page 42 BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM It includes functions such as Power on Self Test POST PCI device initialization Plug and Play support power management and the Computer Setup F10 Utility The BIOS ROM is a 2 MB Serial Peripheral Interface SPI port See http www hp com go quickspecs to review the latest BIOS ROM specifications...

Page 43: ...r verify the workstation configuration including settings for CPU graphics memory audio storage communications and input devices Set PCIe lane allocation between Slot four and Slot five Modify the boot order of installed mass storage devices such as SATA SAS diskette drives optical disk drives network drives and LS 120 drives Configure the boot priority of SATA and SAS hard drive controllers Enabl...

Page 44: ... ports audio or embedded NIC Hidden devices are inaccessible which increases system security Enable or disable removable media boot ability Enable or disable removable media write ability if supported by hardware Replicate the workstation setup by saving system configuration information on CD or diskette and restoring it on workstations Execute self tests on specified SATA and SAS hard disk drives...

Page 45: ...the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter 5 Choose from the following To apply and save changes select File Save Changes and then select F10 YES To remove changes you have made select Ignore Changes and then select F10 YES To reset to factory settings select File Default setup Restore Factory Settings as ...

Page 46: ...ays system temperatures and fan speeds Set Time and Date Enables you to set system time and date Flash System ROM Enables you to upgrade the BIOS from a ROM image on diskette CD or USB Replicated Setup Provides these options Save to Removable Media Saves the workstation configuration including CMOS in the qsetup txt file This file can be saved to a formatted blank 1 44 MB diskette or to a USB devi...

Page 47: ...ds Sectors and Off Automatic is the default Ordinarily you should not change the translation mode selected by the BIOS If the selected translation mode is not compatible with the translation mode that was active when the drive was partitioned and formatted the data on the disk is inaccessible Storage Options Provides these options Removable Media Boot Enables and disables the ability to start the ...

Page 48: ... the screen After POST completes a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The workstation then starts from the selected nondefault device for this one time Security Setup Password Enables you to set and enable a setup password for the administrator If you create a setup password you must use it to change workstation setup op...

Page 49: ...an authentication feature that requires you to enter a TPM user key password to start the workstation This feature uses the TPM to generate and store the authentication password Reset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must e...

Page 50: ...edential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must enter a setup password Setting a device to Available enables the operating system to access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enabled by the operati...

Page 51: ...ive Remote Server After Power Loss On Off Previous State Enabling this option directs the previous state to be the default POST Delay in seconds 5 10 15 20 None Adds a specified delay to the POST process This delay is sometimes needed for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives yo...

Page 52: ...at Power On On or Off S5 Wake on LAN Enable or Disable Multiprocessor Activates a single core Unique Sleep State Blink Rates Enable or Disable Internal speaker Monitor Tracking Enable or Disable NIC PXE Option ROM1 Download Enable or Disable SAS Option ROM1 Download Enable or Disable Not available on some workstations SATA RAID Option ROM1 Download Enable or Disable HP Z800 Workstation PCI slots S...

Page 53: ...t 1 option ROM download Enable or Disable and latency timer and speed Slot 2 PCIe2 x16 Slot 2 option ROM download Enable or Disable and latency timer and speed Slot 3 PCIe x8 4 Slot 3 option ROM download Enable or Disable and latency timer and speed Slot 4 PCIe2 x16 Slot 4 option ROM download Enable or Disable and latency timer and speed Slot 5 PCI 32 33 Slot 5 option ROM download Enable or Disabl...

Page 54: ...page 47 Replicating the setup on page 44 ROM Flash on page 48 Updating and managing software on page 46 FailSafe Boot Block ROM on page 49 HP Client Manager Software on page 46 Workstation security on page 50 Altiris Client Management Solutions on page 46 Fault notification and recovery on page 60 System Software Manager on page 47 Dual state power button on page 61 NOTE Support for specific featu...

Page 55: ...sion The best deployment method depends on the information technology environment and processes To help you select the best deployment method see the PC Deployment section of the HP Lifecycle Solutions website http www hp com support HPLS Installing a remote system Remote system installation enables starting and setting up the workstation using software and configuration information on a network s...

Page 56: ...0 Utility If necessary press Enter to bypass the title screen NOTE If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 4 Select File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the conf...

Page 57: ...Utility If necessary press Enter to bypass the title screen NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 6 Select File Replicated Setup Save to Removable Media and follow the instructions on the screen ...

Page 58: ...The HP Client Management Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling workstations in a networked environment For more information about the HP Client Manager see http www hp com go ssm Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management...

Page 59: ...in advance of hardware and software changes to most commercial workstations and servers Send you e mail containing customer bulletins customer advisories customer notes and driver alerts for most commercial workstations and servers You can create a profile to ensure you receive only the information relevant to the specific IT environment To learn more about the PCN application and to create a cust...

Page 60: ... remote HP workstations from a centralized network management console resulting in a consistent deployment of and greater control over HP PC ROM images over the network To use Remote ROM Flash the workstation must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash and HPQFlash see the HP Client Manager Software or System Software Manager sections at http www...

Page 61: ...oot Block recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the workstation from Boot Block Recovery mode To recover the workstation after it enters Boot Block recovery mode 1 If there is media in the diskette or optical disk drives remove it 2 Insert a BIOS image CD into the CD drive You can also use USB...

Page 62: ...ity features such as ProtectTools and the Side access panel sensor Smart Cover Sensor help prevent unauthorized access to the data and to the internal components of the workstation By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets Memory Change and Side access panel sensor Smart Cover Sensor alerts can be forwarded to sys...

Page 63: ...has been implemented as an extension to Computer Setup F10 functions It is only available when hard disk drives that support the ATA security command set are detected On HP workstations it is not available when the SATA emulation mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the...

Page 64: ...icted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard disk drives that support the ATA security command set are detected DriveLock appears under the Security menu in the Computer Setup F10 menu You are presented with options to set the master password and to enable DriveL...

Page 65: ...et the DriveLock master password by selecting Master in Step 5 When the workstation starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the workstation attempts to start anyway However the boot process most likely fails because data f...

Page 66: ...ord using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the workstation through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until ...

Page 67: ...password but the keyboard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the workstation is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen ...

Page 68: ... or setup password 1 Restart the workstation 2 To change the power on password go to step 4 3 To change the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold the F10 key a...

Page 69: ...h or alternative delimiter character current password For information about the alternative delimiter characters see National keyboard delimiter characters on page 57 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the workstation Table 4 3 Nati...

Page 70: ... side access panel has been removed if the sensor has been configured in the Computer Setup F10 Utility The three levels of Side access panel sensor protection are shown in the following table Table 4 4 Side access panel sensor protection levels Level Setting Description Level 0 Disabled Side access panel sensor is disabled default Level 1 Notify User When the workstation restarts a message appear...

Page 71: ...fore exiting select File Save Changes and Exit Side access panel solenoid lock The side access panel solenoid locks the side access panel to the chassis The solenoid is controlled by a local or remote signal To lock the solenoid set a password for the solenoid lock in the Computer Setlup F10 Utility To unlock the solenoid remove the solenoid lock password in the Computer Setup F10 Utility The sole...

Page 72: ...isk drive replacement When HP workstations are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diagnose conditions that required you to run the DPS software ECC fault prediction When the wor...

Page 73: ...2 In Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a sleep state button you can press the power button to put the workstation in a very low power state Press the button again to bring the workstation out of this low power state to full power state ...

Page 74: ...r most internal workstation components It includes these topics Topics Warnings and cautions on page 63 Service considerations on page 64 Customer self repair on page 68 Removing and installing components on page 69 Product recycling on page 149 62 Chapter 5 Replacing components ENWW ...

Page 75: ...ys be lifted by two persons to avoid personal injury due to product weight CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object CAUTION Observe the following cautions when removing or replacing a processor Installing a processor incorrectly can damage...

Page 76: ...following table shows that different activities generate different amounts of static electricity through electrostatic discharge ESD Static electricity increases as humidity decreases Relative humidity Event 55 40 10 Walking across carpet Walking across vinyl floor Motions of bench worker 7 500V 3 000V 400V 15 000V 5 000V 800V 35 000V 12 000V 6 000V Removing bubble pack from PCB Packing PCBs in fo...

Page 77: ...mblies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the ground...

Page 78: ...conductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop wor...

Page 79: ... or moving the workstation Lifting the workstation from the front bezel or lifting it incorrectly could cause the workstation to fall causing possible injury to you and damage to the workstation To properly and safely lift the workstation use the handles If the workstation is not equipped with handles lift from the bottom of the workstation Cables and connectors Handle cables with care to avoid da...

Page 80: ...he drive power cable to the workstation chassis When inserting a drive do not use excessive force Avoid exposing a hard drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell battery The battery included with the workstation provides power to the real time clock and has a lifetime of about three years For instructions on battery remova...

Page 81: ...ansion card slot identification on page 130 Cable lock optional on page 74 Front panel I O cable assembly on page 85 Choosing an expansion card slot on page 132 Side access panel on page 75 Power switch cable assembly on page 88 PCIe card on page 133 Side access panel solenoid lock on page 76 Optical bay filler tray on page 89 PCI card on page 136 Right side panel on page 78 Optical disk drive on ...

Page 82: ...onent Item Component 1 Memory power 13 Main power 25 PCI 32 33 2 Memory sockets 14 Crisis recovery jumper 26 PCIe2 x161 3 CPU1 fan 15 Front system fan 27 PCIe x8 4 2 4 CPU1 socket 16 Clear CMOS button 28 PCIe2 x161 5 CPU0 fan 17 HDD LED 29 PCIe2 x8 4 2 6 CPU0 socket 18 Power button LED speaker 30 Rear system fans 7 Side access panel solenoid lock 19 Front USB 31 Audio 70 Chapter 5 Replacing compon...

Page 83: ...4 Keyboard mouse 11 Password jumper 23 Front audio 35 Serial header 12 Battery 24 PCI 32 33 36 Memory fan 1 Electrically x16 bandwidth 2 Open ended slot that allows installation of x16 card For related system architecture information see System board architecture on page 1 Table 5 2 System board components ID continued ENWW Removing and installing components 71 ...

Page 84: ...s panel sensor optional on page 80 Power connections on page 81 Upper front bezel on page 83 Lower front bezel on page 84 Front panel I O cable assembly on page 85 Power switch cable assembly on page 88 Optical bay filler tray on page 89 Optical disk drive on page 92 Slot load optical disk drive optional on page 97 Hard disk drive on page 102 System fans on page 120 Memory fan on page 122 Memory o...

Page 85: ... open software applications 4 Remove all diskettes CDs and DVDs from the workstation 5 Shut down the operating system 6 Power off the workstation and all peripheral devices connected to it 7 Remove or disengage security devices that prevent you from opening the workstation 8 Disconnect the power cord from the electrical outlet and then from the workstation 9 Disconnect peripheral device cables fro...

Page 86: ...ock is installed on the workstation remove it before servicing the workstation Unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 2 Removing the cable lock 74 Chapter 5 Replacing components ENWW ...

Page 87: ...re that the workstation is powered off and that the power cord is disconnected from the electrical outlet 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove locks that are present such as cable lock or side access panel key lock 3 Pull up on the handle and rotate the cover off the chassis as shown in the following figure Figure 5 3 Removing the side access pa...

Page 88: ...access panel solenoid lock Removing the side access panel solenoid lock 1 Power down the workstation and remove the side access panel see Removing the side access panel on page 75 2 Lift the rear edge of the top panel slide it back to the rear of the system and then remove TIP There is an indent in the ribbing where you can use a finger to lift the rear edge Figure 5 4 Removing the top panel 76 Ch...

Page 89: ...ide access panel solenoid lock cable from the system board 2 and remove the assembly from the chassis Installing the side access panel solenoid lock Reverse the above steps to install the side access panel solenoid lock This involves connecting the solenoid lock cable to the system board and fastening the solenoid lock to the chassis ENWW Removing and installing components 77 ...

Page 90: ... toward the rear of the chassis and then lift if off the chassis 2 Figure 5 6 Removing the right side panel Installing the right side panel To install the panel slide it into position on the workstation and then fasten it with three T 10 Torx screws Power supply This section describes how to remove and install a power supply Removing the power supply 1 Disconnect power from the workstation see Pre...

Page 91: ...hassis keeping the handle completely open When the power supply handle engages the chassis rotate the handle inward until it snaps into place to secure the power supply Speaker This section describes how to remove and install the speaker Removing the speaker 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access ...

Page 92: ...l sensor optional The side access panel sensor is a remote switch that detects when the side access panel is opened This section describes how to remove and install the sensor Removing the side access panel sensor 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Remove the power supply fr...

Page 93: ...alling the side access panel sensor To replace the side access panel sensor reverse the removal steps NOTE The cable must be looped and stored in the cable clip provided to ensure it is not in the power supply sliding zone Power connections For help with identifying power cables see the following figure and table Ensure that all cables are routed or tied so they cannot interfere with the processor...

Page 94: ...er connector identification for a typical configuration Table 5 4 Power connector description Item Description Item Description P1 Main power P10 Graphics power P2 Memory power P24 Power to main and drives P3 CPU power Memory power P25 Power to CPU and memory P4 SATA power A Power supply P5 SATA power B HDD bay 0 P6 IDE power C HDD bay 1 P7 FDD power 82 Chapter 5 Replacing components ENWW ...

Page 95: ...side access panel on page 75 3 Remove the right side panel see Removing the right side panel on page 78 4 Remove the screw from the upper front bezel as shown in the following figure Figure 5 11 Removing the upper front bezel 5 Rotate the bezel out and down to remove it from the chassis 2 Installing the upper front bezel To install the upper front bezel place the bezel on the chassis and install t...

Page 96: ... panel on page 75 3 Remove the right side panel see Removing the right side panel on page 78 4 Remove the two lower front bezel screws from the bottom of the chassis as shown in the following figure Figure 5 12 Removing the lower front bezel 5 Rotate the bezel out and upward on the chassis to remove it Installing the lower front bezel To install the lower front bezel place the bezel on the chassis...

Page 97: ...ing the front system fan on page 120 4 Remove the lower front bezel see Removing the lower front bezel on page 84 5 Disconnect the front panel I O cable assembly cables from the system board as shown in the following figure Figure 5 13 Disconnecting the front panel I O cable assembly cables Table 5 5 Front panel I O cable assembly connectors Item Description 1 Front audio 2 Front USB 6 Disconnect ...

Page 98: ...cable I O assembly down then out of the chassis 2 as shown in the following figure Figure 5 14 Removing the front panel I O cable assembly 8 Carefully guide the front panel I O cable assembly from the chassis 86 Chapter 5 Replacing components ENWW ...

Page 99: ...anel I O cable assembly 3 Connect the front panel I O cable assembly cables to the system board as shown in the following figure Figure 5 16 Connecting the front panel I O cable assembly cables Table 5 6 Front panel I O cable assembly connectors Item Description 1 Front audio 2 Front USB 4 Reconnect the speaker cable see Installing the speaker on page 80 and replace the tie wraps that secure the f...

Page 100: ... on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Remove the right side panel see Removing the right side panel on page 78 4 Remove the upper front bezel see Removing the upper front bezel on page 83 5 Remove the screw from the power switch cable assembly as shown in the following figure Figure 5 17 Removing the power switch cable assembly 88 Chapter 5 Repl...

Page 101: ... the right side panel as shown in the following figure Figure 5 19 Removing the power switch cable Installing the power switch cable assembly To replace the power switch cable assembly reverse the removal steps Optical bay filler tray If an optical bay slot is left empty a filler tray must be placed in the slot to ensure proper electromagnetic interference EMI protection and cooling air efficiency...

Page 102: ...s panel see Removing the side access panel on page 75 3 Lift the drive release latch at the green touch point and then gently slide the filler tray out of the chassis 2 as shown in the following figure TIP Excess power cables can be stored in the filler tray Remove the cables before removing the tray from the chassis Figure 5 20 Removing a filler tray 90 Chapter 5 Replacing components ENWW ...

Page 103: ... the filler tray inward until the latch closes and engages the filler tray TIP During installation the adjacent drive or filler may move slightly You might have to slide and align both devices to get the release latch to close and engage both devices While the tray is partially inserted replace excess power cables in the tray for storage Figure 5 21 Installing a filler tray TIP During installation...

Page 104: ...isconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Disconnect the power and data 2 cables from the optical disk drive as shown in the following figure Figure 5 22 Disconnecting optical disk drive cables 92 Chapter 5 Replacing components ENWW ...

Page 105: ... drive out of the chassis 2 as shown in the following figure Figure 5 23 Removing the optical disk drive 5 If you are not installing another optical disk drive add a filler tray to the empty bay slot see Installing a filler tray on page 91 ENWW Removing and installing components 93 ...

Page 106: ...ease latch at the green touch point while sliding the optical disk drive into the bay 2 When the front of the drive is near its final position release the latch but continue to slide the drive inward until the latch closes and engages the drive TIP An optical drive longer than 175 mm but less than 206 mm must be installed in the bottom bay Figure 5 24 Installing the optical disk drive TIP During i...

Page 107: ...re Figure 5 25 Connecting power and data cables 6 Connect the optical disk drive data cable to the next available SATA port on the system board as shown in the following figure Figure 5 26 Connecting the drive data cable to the system board ENWW Removing and installing components 95 ...

Page 108: ...rom the content on the Blu ray disc all the way to the display monitor including but not limited to graphic cards and monitor adapters The HP 400 600 and 800 Workstations have been designed with this in mind nearly all configurations with currently available HP Professional Displays are compliant Older HP xw4600 and xw9400 Workstation configurations may not have fully compliant paths based on the ...

Page 109: ...e Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 NOTE An expansion card support is built into the side access panel When the panel is removed the card support is removed allowing access to the expansion cards 3 Remove any expansion card cables that might interfere with slot load assembly removal 4 Disconnect the chassis power cable...

Page 110: ...its power and data cables 7 Lift and hold the drive release latch at the green touch point and then slide the slot load assembly out of the chassis 2 as shown in the following figure TIP Push on the slot load assembly from the inside of the chassis Figure 5 28 Removing the slot load assembly 98 Chapter 5 Replacing components ENWW ...

Page 111: ...gure 5 29 Disconnecting the power data cable from the drive 9 Separate the slot load drive latches tilt the slot load optical disk drive 2 and lift it from the carrier as shown in the following figure Figure 5 30 Removing the optical disk drive from the carrier ENWW Removing and installing components 99 ...

Page 112: ... at an angle as shown in the following figure Rotate the drive vertical and then push it down until it snaps into place 2 Figure 5 31 Installing the optical disk drive in the carrier 3 Connect the power data cable to the optical disk drive as shown in the following figure TIP Place excess cabling in the slot load optical bay Figure 5 32 Connecting the power and data cables to the drive 100 Chapter...

Page 113: ...her into the chassis until it snaps into place 2 as shown in the following figure NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 33 Installing the slot load assembly 5 Connect the chassis power cable to the optical disk drive power cable as shown in the following figure Figure 5 34 Connecting chassis power cable to optical disk drive power cable ENWW Removing a...

Page 114: ...nstalled in the chassis blind mate carrier Hard disk drives can be installed in the hard drive bay and the optical drive bay Drives should be installed in the hard drive bay first then in the optical drive bay Installation in the optical drive bay requires an optional adapter kit The hard drives blind mate direct connect to chassis mounted connectors so manual cable connections may be avoided Topi...

Page 115: ...e hard disk drive from the chassis as shown in the following figure Figure 5 36 Removing the drive from the chassis 4 Carefully separate the upper hard disk drive carrier rails and then tilt the drive outward 2 as shown in the following figure Figure 5 37 Removing the drive from the carrier Carefully separate the lower carrier rails and then remove the drive from the carrier 5 Reinstall all remove...

Page 116: ...ard disk drive 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Select a drive bay in which to install the drive Use the hard disk drive installation order shown in the following figure to select a drive bay in which to install the drive Figure 5 38 Selecting a drive bay 4 If there is a d...

Page 117: ...n them as shown in the following figure Release the rails to lock the lower drive in place Figure 5 39 Installing the drive in the carrier 6 Carefully separate the upper hard disk drive carrier rails 2 and then rotate the drive upright as shown above Release the rails to lock the upper drive in place ENWW Removing and installing components 105 ...

Page 118: ... used as a lever to properly seat the connectors and to securely retain the hard disk drive If the handle is closed prematurely the proper connection is not made and the hard disk drive is not retained properly Figure 5 40 Installing the drive in the chassis 8 Ensure that the data cable for the bay selected is securely connected to the appropriate system board hard drive data connector Reinstall a...

Page 119: ...erfere with slot load assembly removal 4 Disconnect the slot load drive data cable from the system board connector as shown in the following figure Figure 5 41 Disconnecting the data cable from the system board 5 Disconnect the optical drive power cable from the chassis power cable and the optical drive data cable from the system board see Removing the slot load optical disk drive on page 97 6 Dis...

Page 120: ...m the inside of the chassis Figure 5 43 Removing the slot load assembly 8 Remove the four Torx slotted screws that secure the drive in the slot load bay as shown in the following figure Figure 5 44 Removing the drive screws 9 Remove the drive from the slot load bay as shown in the following figure Figure 5 45 Removing the drive from the slot load carrier 108 Chapter 5 Replacing components ENWW ...

Page 121: ...e and push it into the carrier as shown in the following figure Place the hard disk drive in the slot load carrier at an angle and push it into the carrier as shown in the following figure Figure 5 46 Position the hard disk drive in the slot load carrier 4 Rotate the hard disk drive flat and adjust its position so the drive holes align with the carrier holes Fasten the drive in the carrier with fo...

Page 122: ...e latch closes and engages the carrier 2 NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 48 Installing the slot load carrier in the chassis 6 Connect the chassis power cable to the hard disk drive power connector as shown in the following figure TIP Place excess cabling in the slot load bay Figure 5 49 Connecting chassis power cable to hard disk drive connector ...

Page 123: ...ta cable along the system board Figure 5 50 Connecting the hard disk drive data cable to the drive 8 Connect the hard disk drive data cable to the system board connector as shown in the following figure TIP Route the data cable along the system board Figure 5 51 Connecting the hard disk drive data cable to the system board ENWW Removing and installing components 111 ...

Page 124: ... Reconnect the optical disk drive data cable to the system board NOTE The optical disk drive power data cable is still connected to the optical disk drive Figure 5 53 Connecting optical disk drive data cable to system board 11 Reinstall all removed components and reconnect all cables that have been disconnected 112 Chapter 5 Replacing components ENWW ...

Page 125: ...age 75 3 Disconnect the power and data 2 cables from the rear of the hard disk drive as shown in the following figure Figure 5 54 Removing the power and data cables 4 Lift the drive release latch at the green touch point and then slide the hard disk drive carrier from the chassis as shown in the following figure 2 Figure 5 55 Removing the drive from the ODD bay ENWW Removing and installing compone...

Page 126: ...e following figure Figure 5 56 Removing the drive from the carrier 6 Carefully separate the rails and remove the drive 2 as shown in the following figure Figure 5 57 Removing the rails 7 Reinstall all removed components and reconnect all cables that have been disconnected 114 Chapter 5 Replacing components ENWW ...

Page 127: ...l on page 75 3 Carefully separate the carrier rails and set the drive between them aligning the pins with the holes Release the rails to secure the rails on the drive as shown in the following figure Figure 5 58 Installing the carrier rails 4 Carefully squeeze the rails together and then slide the drive into the carrier 2 until it snaps into place as shown in the following figure Figure 5 59 Insta...

Page 128: ...place 2 as shown in the following figure Figure 5 60 Installing the drive carrier in the ODD bay 6 Connect the power and data 2 cables to the drive as shown in the following figure Figure 5 61 Connecting the power and data cables to the drive 7 Ensure that the other end of the data cable is connected to the proper HDD data connector on the system board 8 Reinstall all removed components and reconn...

Page 129: ...zing the tabs and sliding the rails out of the bracket 4 Orient the drive with the connectors on the rear of the drive facing toward the tabs on the bracket rails 5 Gently open the rails as shown in the following figure Figure 5 62 Installing the drive in the rails 6 Lower the drive into the rails 2 as shown above Align the four pins on the rails with the holes in the hard drive and then snap the ...

Page 130: ...he following figure 2 When the front of the bracket is near its final position release the latch but continue to slide the bracket inward until the latch closes and engages the bracket Figure 5 64 Installing the bracket in the optical bay Repeat the steps above to install a second drive 118 Chapter 5 Replacing components ENWW ...

Page 131: ...no additional SATA ports are available move all optical devices to the SAS data ports To locate connectors on the system board see the service label on the side access panel 1 Use the following figure to connect the supplied Y adapter power cable to the power connectors on the SFF hard drives Figure 5 65 Connecting the power 2 Use the previous figure to locate the optical device power supply cable...

Page 132: ...s Front system fan A front system fan is mounted in the workstation expansion card guide This section describes how to remove and install the front system fan Removing the front system fan 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 NOTE An expansion card support is built into the side...

Page 133: ... push the release tabs on the card guide and rotate the fan out of the card guide 2 as shown in the following figure Figure 5 68 Removing the fan from the guide Installing the front system fan To install the front system fan reverse the removal steps Place the fan in the card guide and snap it into place Place the fronts system fan assembly into the chassis and snap it into place Connect the font ...

Page 134: ...cting fan cables 5 Press down on the ribbed portion of the rear system fan housing 2 rotate the fan housing down and lift the assembly out of the chassis Installing the rear system fan assembly To install the rear system fan assembly reverse these steps Place the assembly in the chassis at an angle rotate it vertical until it snaps into place and then connect the assembly cable to the system board...

Page 135: ...3 Squeeze and hold the system fan release tab Lift the memory fan from the chassis guides as shown in the following figure ENWW Removing and installing components 123 ...

Page 136: ...disassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Squeeze and hold the system fan release tab Lower the memory fan into the chassis guides as shown in the figure shown next 124 Chapter 5 Replacing components ENWW ...

Page 137: ...UMA or non NUMA modes No support for mirroring No support for DIMM sparing NUMA mode provides contiguous address space for each CPU such that a CPU can access its own local memory faster than it can access memory local to another processor or to memory shared between processors NOTE Do not intermix unbuffered ECC with registered DIMMs For maximum performance install the same number of DIMMs per CP...

Page 138: ...o not unplug the power cord before installing memory the modules might be damaged and the workstation will not recognize the memory changes 3 Remove the memory fan see Removing the memory fan on page 122 4 Remove the rear system fan assembly see Removing the rear system fan assembly on page 122 5 Push gently outward on the DIMM socket levers as shown in the following figure Figure 5 70 Removing a ...

Page 139: ...rocessor configuration The illustration below shows the DIMM installation order for a dual processor workstation Figure 5 72 Dual processor DIMM installation order Installing the DIMM NOTE For best performance add DIMMs of the same size in pairs across CPUs 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access p...

Page 140: ...ctor key with the DIMM socket key and then seat the DIMM firmly in the socket as shown in the following figure CAUTION DIMMs and their sockets are keyed for proper installation To prevent socket or DIMM damage align these guides properly when installing DIMMs Figure 5 74 Seating the DIMM 7 Secure the socket levers 2 8 Reinstall the memory fan assembly see Installing the memory fan on page 124 128 ...

Page 141: ...OTE If you receive a DIMM related error message after you re start the workstation refer to BIOS errors and warnings on page 125 for error message information ENWW Removing and installing components 129 ...

Page 142: ...mpatibility Electrical compatibility Slot power Maximum 1 PCIe2 x8 4 x1 x4 x8 x16 x1 x4 25W 21 PCIe2 x16 x1 x4 x8 x16 x1 x4 x8 x16 75W 3 PCIe x8 4 open ended x1 x4 x8 x16 x1 x4 25W 42 PCIe2 x16 x1 x4 x8 x16 x1 x4 x8 x16 75W 5 PCI 32 33 25W 6 PCI 32 33 25W 1 Primary graphics slot 2 Secondary graphics slot NOTE The x1 x4 x8 and x16 designators describe the number of electrical PCIe lanes routed to a...

Page 143: ...ge the overall power consumption of the workstation including I O cards CPU and memory must not exceed the maximum rating of the workstation power supply For power supply information see Power supply specificationson page 11 The maximum graphics card configuration is Power supply Graphics card maximum 650W 75W One in slot 2 and One in slot 4 150W One in slot 2 or One in slot 4 Graphics cards great...

Page 144: ...card in a PCIe Gen2 x8 slot Install a PCIe Gen1 x8 card in a PCIe Gen1 x8 slot Install a PCIe Gen1 x4 card in a PCIe Gen1 x4 slot Install a PCIe Gen1 x1 card in a PCIe Gen1 x1 slot Install a PCI card in a PCI slot Leave as much space as possible between cards For best operational efficiency select a slot that Has more lanes electrically Has fewer lanes but is closer to your needs For example place...

Page 145: ...y disconnect the auxiliary power cable not illustrated Figure 5 76 Removing the PCIe card 5 Release the PCIe card latch 2 and then carefully lift the card from the chassis TIP When removing a long card lift it slightly out of connector then release the card guide latch at the front Store the card in an antistatic bag 6 If you are removing a PCIe card without a release lever lift the card out of th...

Page 146: ...cards 3 Select the desired expansion card slot for the PCIe card See Choosing an expansion card slot on page 132 for help in selecting a slot 4 Push the expansion card retention clamp levers down on the outside of the chassis to release the retention clamp as shown in the following figure Figure 5 77 Removing the slot cover 5 Remove the PCI slot cover by pulling it up out of the chassis 2 TIP Gras...

Page 147: ...s or accessories described in the card instructions Figure 5 78 Installing a PCIe card 7 Close the expansion card retention clamp by rotating it downward 2 NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis...

Page 148: ... card in an antistatic bag 6 If you are not installing another PCI card Install a PCI slot cover and close the PCI retention clamp NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp ...

Page 149: ...e the clamp as shown in the following figure Figure 5 80 Removing the slot cover 5 Lift the slot cover straight up to remove it from the chassis 2 TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside ENWW Removing and installing components 137 ...

Page 150: ...se the PCI retention clamp by rotating it downward 2 NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp 138 Chapter 5 Replacing components ENWW ...

Page 151: ...he side access panel see Removing the side access panel on page 75 4 Remove the memory fan see Removing the memory fan on page 122 5 Slowly and evenly loosen one pair of diagonally opposite screws from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair 2 as shown in the following figure CAUTION Do not fully loosen one screw and then move on to the nex...

Page 152: ...urface If you are using a new CPU heatsink do not apply thermal compound to the CPU because the new heatsink already has thermal compound applied to the heatsink surface Instead remove the thermal compound protective liner from the bottom of the new heatsink 2 Align the four mounting screws with the mounting holes in the system board and carefully place the heatsink on the CPU Ensure that the heat...

Page 153: ...e following illustration Figure 5 84 Tightening the heatsink screws 5 Connect the CPU heatsink fan connector to the system board Figure 5 85 Connecting the heatsink fan cable 6 Reinstall all removed components and reconnect all cables that have been disconnected ENWW Removing and installing components 141 ...

Page 154: ...Remove the CPU heatsink see Removing the CPU heatsink on page 139 5 Raise the CPU socket lever and open the cover 2 as shown in the following figure CAUTION The CPU socket contacts and pads are extremely fragile Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and handle the CPU only by the edges 6 Pull the CPU straight out of the socket and store the CPU i...

Page 155: ...ver CAUTION The CPU socket contacts are delicate To avoid bending the contacts use extreme care when installing the CPU in the socket 7 If you are adding a second CPU to a single processor system remove the plastic cover from the second CPU socket 8 Align the notches in the CPU base with the tabs on the socket as shown in the following figure Seat the CPU into the socket Ensure that the underside ...

Page 156: ...e card on page 133 Removing a PCI card on page 136 TIP Make a note of the cable connections before disconnecting them from the system board For more information refer to Power connectionson page 81 6 Disconnect all cabling from the system board 7 Prepare the chassis for system board removal a Move the optical drives out of the chassis far enough to clear the system board see Removing an optical di...

Page 157: ...b Place the memory power cable in the chassis hook as shown in the following figure 8 Release the system board latches as shown in the following figure ENWW Removing and installing components 145 ...

Page 158: ... CPU heatsinks and the CPUs Installing the system board TIP For convenience you may install the CPUs and the CPU heatsinks before installing the system board in the chassis 1 Ensure that all cables are clear of the bottom of the chassis see Removing the system board on page 144 2 Tilt the system board and lower it into the chassis ensuring that all standoffs engage the chassis keyholes Ensure that...

Page 159: ...this chapter for details on reinstalling component cables Battery This section describes how to remove and install the battery The battery that comes with the workstation provides power to the real time clock and has a minimum lifetime of about three years WARNING This workstation includes a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disas...

Page 160: ...release tab of the battery holder See Component locations on page 70 or the Side access panel service label to locate the battery 4 Rotate the battery enough to get beyond the latch and then lift it straight up as shown in the following figure Installing the battery 1 Confirm the polarity positive or negative of the battery to position it correctly in the battery holder 148 Chapter 5 Replacing com...

Page 161: ...in the following figure Figure 5 88 Installing the battery Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle ENWW Product recycling 149 ...

Page 162: ...rmation on page 152 Diagnosis guidelines on page 153 Troubleshooting checklist on page 154 HP troubleshooting resources and tools on page 156 HP troubleshooting resources and tools on page 156 HP troubleshooting resources and tools on page 156 Troubleshooting scenarios and solutions on page 159 Self troubleshooting with HP Vision Field Diagnostics on page 169 Diagnostic codes and errors on page 17...

Page 163: ... generally located next to the 10 or 12 digit Serial Number of the workstation NOTE On most models the serial number and product number labels can be found on the top panel or side of the workstation and at the rear of the workstation For a listing of all worldwide technical support phone numbers visit http www hp com support select your region and click Contact HP in the upper left corner Locatin...

Page 164: ...ating warranty information To locate base warranty information visit http www hp com support warranty lookuptool or refer to the Documentation and Diagnostics CD that shipped with your workstation To locate an existing Care Pack visit http www hp com go lookuptool To extend a standard product warranty visit http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend ...

Page 165: ...tory installed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monitors are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the monitor is dim If the workstation has multiple ...

Page 166: ...th a different cable into the network connection There might be a problem with the network plug or cable If you recently added new hardware remove the hardware and verify if the workstation functions properly If you recently installed new software uninstall the software and verify if the workstation functions properly If the screen is blank plug the monitor into a different video port on the works...

Page 167: ...station Are all necessary device drivers installed Have all printer drivers been installed for each application Have you removed diskettes optical disks and USB drive keys from the drives before powering on the workstation Are you running the latest version of BIOS drivers and software ENWW Troubleshooting checklist 155 ...

Page 168: ...nuals Provides the latest online documentation http www hp com go workstationsupport Provides technical support information for workstations http www hp com support Provides a listing of the worldwide technical support phone numbers Access the telephone numbers by visiting the Web site then select your region and click Contact HP in the upper left corner http www hp com support workstation_swdrive...

Page 169: ...ufacturing process PCNs give customers advanced notice of changes to their product such as an updated BIOS version that they may need to qualify prior to the change taking place The latest PCNs are located at http www hp com go workstationsupport Helpful hints If you encounter a problem with the workstation monitor or software the following provides a list of general suggestions that help you isol...

Page 170: ...d a printer you must install a printer driver If you are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable If you recently added new hardware remove the hardware and verify if the workstation functions properly If you recently installed new software uninstall the software and verify if the workst...

Page 171: ...controller Cursor does not move using the arrow keys on the keypad The Num Lock key might be on Press Num Lock The Num Lock key can be disabled or enabled in the Computer Setup F10 Utility Poor performance is experienced Processor is hot 1 Verify that airflow to the workstation is not blocked 2 Verify that chassis fans are connected and working properly Some fans operate only when needed 3 Verify ...

Page 172: ... device assembly connector 2 Verify that the power supply cables are connected to the system board 3 Verify power supply functionality a Disconnect the AC power b Remove the power supply c Reconnect the AC power If the power supply fan spins and the BIST LED illuminates see Testing power supply on page 160 the power supply is good Replace the system board If the power supply fan does not spin or t...

Page 173: ... blocked or not turning OR The processor heatsink fan assembly is not properly attached to the processor 1 Ensure that the workstation air vents are not blocked 2 Open the access panel and press the workstation power button 3 Verify that the system fan is running 4 Verify that the processor heatsink fan spins If the heatsink fan is not spinning verify that the fan cable is plugged into the system ...

Page 174: ...cking select Check Now Diskette is incorrectly inserted Remove and reinsert diskette Files on the diskette are damaged Verify the program diskettes Drive cable is not properly connected Reconnect the power cable and verify that all four pins are connected Drive not found Cable is loose Reseat the diskette drive data and power cables Removable drive is not seated properly Reseat the drive Diskette ...

Page 175: ...ress the Spacebar The workstation attempts to boot from the next device in the boot order Diskette error has occurred Restart the workstation by pressing the power button Cannot boot to diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup Run the Computer Setup F10 Utility and enable diskette boot in Storage Boot Order Removable media...

Page 176: ...adding a POST delay under Advanced Power On Drive responds slowly immediately after power up Run the Computer Setup F10 utility and increase the POST Delay in Advanced Power On Options Nonsystem disk or NTLDR missing message System is trying to start from a nonbootable diskette Remove the diskette from the drive System is trying to start from a damaged hard drive 1 Insert a bootable diskette into ...

Page 177: ...the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with your graphics card and monitor 1 For Windows restart your workstation in VGA mode 2 After the operating system starts cha...

Page 178: ...e a CRT monitor Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Brightness and contrast settings are too high Lower brightness and contrast settings Fuzzy focus streaking ghosting ...

Page 179: ...lect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 1 If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital use a stereo to mono adapter to engage the auto sense feature or use multimedia device properties to switch the audio signal from a...

Page 180: ...er for the application 2 Try printing using the MS DOS command DIR C printer port Replace printer port with the address of the printer used If the printer works reload the printer driver If you are on a network you might not have made a connection to the printer Make the proper network connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables mig...

Page 181: ...nostic test available with new added features Highly configurable testing options quick complete custom interactive non interactive Specific failing memory DIMM identification Tests video card memory Launches DST Smart tests for both SATA and SAS drives Many other tests and diagnostics Warranty Code output A unique warranty code is generated for each failure which can be used to validate diagnosti...

Page 182: ... 4 Enter your product number for example 800 in the text box and then press Enter 5 Select your operating system 6 Select the Diagnostic link 7 Locate HP Vision Field Diagnostics and select Download 8 After the iso file is downloaded use CD ROM burning software to copy the iso file to an optical medium or USB flash drive 9 When the CD or USB flash drive has the utility installed insert the CD or U...

Page 183: ...em hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include Overview shows high level summary of the system hardware This is the default view level Summary gives limited configuration data for each speci...

Page 184: ...s Shows system processors Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays System Shows information about motherboard devices such as fans and cables 172 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 185: ...lowing options are available Number of loops A test selection will run once by default Enter a positive number to make a test selection run many times Total test time hours minutes Alternatively the test selection can be set to run for a specified amount of time This does not guarantee that all tests will run if the entered time is less than the necessary time to run all the tests Stop at first er...

Page 186: ...ss of the tests is automatically displayed during the testing process When the tests are complete the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions 174 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 187: ... currently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The contents of the History Log may be ...

Page 188: ...earch and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Field Diagnostic application version information on this tab The various sections located here are The Vision Help section contains information on the major functions of HP Vision Field Diagnostics The Test components section provides a description of each test as well as the parameters tha...

Page 189: ... 4 Print the desired information from the storage device used to save it NOTE To exit HP Vision Field Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the optical drive Downloading the latest diagnostic utility Follow these steps to download the latest diagnostic utility 1 Go to http www hp com 2 Select the Support Drivers l...

Page 190: ...ery second followed by a two second pause Two beeps CPU thermal protection activated by either of the following methods A fan might be blocked or not turning The heatsink and fan assembly is not properly attached to the CPU CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Ensure tha...

Page 191: ...e If the power supply fan does not spin or the BIST LED does not light the problem might be in the power supply Contact HP for assistance Red Power LED blinks five times once every second followed by a two second pause Five beeps Pre video memory error CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you re...

Page 192: ...ice for example HP Drive Key See the ROM Flash section of the Maintenance and Service Guide at http www hp com support workstation_manuals SoftPaq is a self extracting executable which contains instructions for its use that enables you to upgrade the ROM To download the Softpaq executable visit http www hp com go workstationsupport 3 The problem might be on the system board Contact HP for assistan...

Page 193: ...tem board 4 Check the power supply functionality a Disconnect the AC power b Remove power supply from system chassis See Removing the power supply on page 78 for details c Plug in the AC power If the power supply fan spins and the BIST LED lights the power supply is functional The problem might be on the system board Contact HP for assistance If the power supply fan does not spin or the BIST LED d...

Page 194: ...dded remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be set improperly or might be defective 1 Clear the CMOS 2 Remove the expansion boards 3 Replace the system board 110 Out of memory space for option ROMs Option ROM for a device co...

Page 195: ...led and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the memory modules in the proper slots 207 Incompatible DIMMs detected DIMMs are installed that do not fulfill system requirements 1 Verify that the memory module type matches workstation requirements 2 Insert the DIMM in the proper memory socket 3 Replace the DIMM if the problem persists 208 Mismatched DIMMs dete...

Page 196: ...OS 511 CPU CPU A or CPU B Fan not detected Fan is not connected or is defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 512 Rear Chassis fan not detected Rear fan missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 513 Front Chassis fan not detected Front fan missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Replac...

Page 197: ...eplace the missing mechanism 2 Reseat or replace the missing mechanism cable 916 Power Button Not Connected Power button cable is disconnected from the system board Reconnect the cable and restart 917 Front Audio Not Connected Front audio mechanism is missing or is not connected 1 Reconnect or replace the front audio cable 2 Reconnect or replace the front audio mechanism 918 Front USB Not Connecte...

Page 198: ... RAID mode Disable RAID mode or disable SATA drivelock 1801 Microcode Update Error Unsupported processor C0 Stepping or greater only The microcode update failed Check the processor stepping to ensure it is a supported stepping If it is contact HP Support 1802 Processor Not Supported The system board does not support the processor Replace the processor with a compatible one 1803 Processor feature s...

Page 199: ...cessors Mixing Two Different Processor Types MP and DP Mixed type processors detected Replace the processors with matched processors Network Server Mode Active and No Keyboard Attached Keyboard not detected Verify that a functioning keyboard is attached to the workstation Processor initialization fails Processor defective Replace the processor The installed CPUs have different voltage requirements...

Page 200: ...on see http www hp com support workstation_manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations NOTE This section applies to internal workstation configurations that do not use add in cards and JBODs TIP Use the table values to determine workstation specific maximum number of hard drives as discussed the...

Page 201: ...s not execute Associated messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached optical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Gu...

Page 202: ... Use the arrows to highlight Advanced Power On Options and then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10 To accept the new setting press F10 11 Use the arrow keys to highlight Advanced Device Options and then press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Enter ...

Page 203: ... field and then press Tab 6 To display the Select dialog press Enter 7 Use the up and down arrow keys and Space to mark individual physical as members of the volume 8 To exit the Select dialog and return to the Create Volume Menu dialog press Enter 9 If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and then press Tab 10 Enter the desired volume size in t...

Page 204: ...ed configuration utility use the arrow keys to select an adapter 3 Press Enter to go to the Adapter Properties screen 4 In the Select New Array Type screen use the arrow keys to select New Existing Array 5 In the View Array screen use the arrow keys to select Manage Array Press Enter 6 In the Manage Array screen use the arrow keys to select Delete Array Press Enter Press Y to delete the array and ...

Page 205: ...the workstation specific maximum number of internal SAS hard disk drives LSI MegaRAID Storage Manager MSM for Windows The following RAID configurations are supported on this workstation RAID 0 Striped disk array IS Two drive minimum Improved I O performance No fault tolerance RAID 1 Mirrored disk array IM Two drives 100 redundancy Can recover from single drive failure Improved read performance RAI...

Page 206: ...Create IS Volume Press Enter to go to the Create New Array screen 6 In the Create New Array screen use the arrow keys to select the first disk for the IS volume Then use the arrow keys to move to the RAID Disk column for this disk and press Space and or to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk will...

Page 207: ...he primary disk for the IM volume the disk with the data you want to mirror b Use the arrow keys to move to the RAID Disk column for this disk and press Space to select Yes as the value If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d The va...

Page 208: ...he first disk for the IME volume b Use the arrow keys to move to the RAID Disk column for this disk and then use the or keys to select Yes as the value If partitions are defined on the selected disk a message appears warning that the data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d Use the arrow keys to select the next di...

Page 209: ... start from power on When defining both the setup password is needed to enter F10 setup and can be used to start from power on The power on password cannot be used to enter the F10 Setup Utility but it can be used to start from power on One of the passwords will be required to start from power on After you create both passwords you can use the setup password in place of the power on password as an...

Page 210: ...move the access panel 4 Locate the password header and jumper The password header is E49 5 Verify that the AC power cord is disconnected from the power outlet The password jumper is green so it can be easily identified 6 Remove the jumper from pins 1 and 2 7 Restart the workstation to the point where you get video 8 Shut down the workstation and then replace the jumper to clear the passwords 9 Rep...

Page 211: ...ate press and hold the CMOS button for five seconds NOTE Verify that the AC power cord is disconnected from the power outlet The CMOS button does not clear CMOS if the power cord is connected For assistance locating the CMOS button and other components see Clearing and Resetting the CMOS on page 198 5 Replace the access panel 6 Reconnect external devices 7 Plug in and power on the workstation 8 Re...

Page 212: ... and then press F10 to accept 6 Reset the workstation passwords and configuration information such as the system date and time NOTE This step does not clear the passwords 200 Chapter 8 Configuring password security and resetting CMOS ENWW ...

Page 213: ...rkstation PS 2 mouse Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Workstation Ethernet Pin 10 100 MbSignal 1000 Mb signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused TX RX TX RX TX RX TX RX 0 0 1 2 5 6 7 8 Unused Receive Data Unused Unused RX RX TX RX TX RX TX RX 2 1 3 3 ENWW 201 ...

Page 214: ...eft Audio_Right Ground Audio line in cable 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out audio cable 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3 3V power P8 5V power S2 A P2 3 3V power P9 5V power 202 Appendix A Connector pins EN...

Page 215: ...5V power P14 12V power S2 and S3 differential signal pair S5 and S6 differential signal pair P15 12V power SAS drive Segment Pin Backplane receptacle Plug and cable receptacles Primary signal segment S1 SIGNAL GROUND S2 TP RP S3 TP RP S4 SIGNAL GROUND S5 RP TP S6 RP TP S7 SIGNAL GROUND Secondary signal segment S8 SIGNAL GROUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS S14 SIGNAL GRO...

Page 216: ...arge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12 c P15 V12 c Workstation VGA Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 GND GND GND 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID GND 9 10 5 VDC GND 14 15 Vertical Sync DDC Serial Clock 204 Appendix A Connector pins ENWW ...

Page 217: ... M D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA 3 C3 ANALOG BLUE 14 5V POWER C4 ANALOG HORZ SYNC 15 GND C5 ANALOG GROUND Display port Pin Signal Pin Signal 1 ML_Lane 0 p 11 GND 2 GND 12 ML_Lane 3 n 3 ML_Lane 0 n 13 GND 4...

Page 218: ... Main power cable P1 Pin Signal Pin Signal Pin Signal 1 5V 7 N C 13 V12 S 2 GND 8 PSON 14 V12 B 3 GND 9 PSUID 15 V12 B 4 GND 10 5V 16 PWR_OK disconnected 5 GND 11 GND 17 5VSB 6 GND 12 V12 S 18 12V Memory power cable P2 Pin Color Signal 1 BLK GND 2 WHITE 5VSB 3 BLK GND 4 GREEN V12 M 5 GREEN V12 M 6 N C OPEN 206 Appendix A Connector pins ENWW ...

Page 219: ...LK 5 GND BLK 6 GND BLK USB 2 DASH connector P26 Pin Signal 1 5V 2 5V 3 USB8 4 USB7 CAUTION Possible equipment damage The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector To prevent damage to the connectors always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 2x5 connector pin 9 is not keyed on the connector ...

Page 220: ...t damage to the connectors always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 2x5 connector pin 9 is not keyed on the connector 5 USB7 6 USB8 USB8 USB8 USB8 7 GND 8 GND 9 not keyed 10 DETECT Workstation front system fan Pin Signal 1 Ground 2 12V 3 Tach 4 CMD 5 MT Workstation rear system fan Pin Signal 1 GND 2 12V 3 Tach1 4 PWM1 5 TACH2 6 PWM2 208 Appendix A Connecto...

Page 221: ... Ground 18 FLP_DIR 2 FLP_LOWDEN 19 Ground 3 Tach 20 FLP_STEP 4 FLP_WDO 21 Ground 5 MT 22 FLP_STEP 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN 8 FLP_INDEX 25 Ground 9 Ground 26 FLP_TRACK 10 FLP_MOTOR 27 Ground 11 Ground 28 FLP_WP 12 Unused 29 Ground 13 Ground 30 FLP_RD_D 14 FLP_SEL_A 31 Ground 15 Ground 32 FLP_HD_SEL 16 Unused 33 Ground 17 Ground 34 FLP_DSKCHG ENWW 209 ...

Page 222: ...orkstation internal serial Pin Signal Pin Signal 1 DTR1 9 5V 2 RXD1 10 3 3V AUX 3 CTS1 11 RTS1 4 DSR1 12 COM DETECT 5 TXD1 13 DCD21 6 RI 14 12V 7 Ground 15 12V 8 Ground 210 Appendix A Connector pins ENWW ...

Page 223: ...x16 slot J68 J68 PS2 Stacked keyboard mouse connector J81 J81 1394 USB Stacked dual USB J83 J83 AUDIO Triple stacked audio jacks J86 J86 Slot2 PCIe x16 retention clip J87 J87 Slot4 PCIe x16 retention clip SW50 SW50 CMOS Clear CMOS switch push button P1 P1PWR MAIN Main power connector 18 pin P2 P2 PWR MEM Memory power connector 6 pin P3 P3 PWR CPU CPU power connector 8 pin P5 P5 PB LED Power button...

Page 224: ...CPU1 FAN Secondary CPU fan header P91 P91 MEM FAN Memory fan header P93 P93 FRNTFAN Front fan header P94 P94 IOH FAN IOH fan header P124 P124 HOOD LOCK Side access panel solenoid lock header XBT1 XBT1 Battery holder XMM1 XMM6 XMM1 XMM6 DIMM1 DIMM6 Memory slots XU1 XU1 CPU0 Primary CPU socket XU2 XU2 CPU1 Secondary CPU socket 212 Appendix B System board designators ENWW ...

Page 225: ... the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the workstation with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow the sa...

Page 226: ...signed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented Service considerations on page 64 before cleaning...

Page 227: ...Business Support Center IT Resource Center HP Service Center HP Business and IT Services Warranty information Product documentation on page 218 User and third party documentation and white papers Product notifications QuickSpecs Customer Advisories Security Bulletins Notices Product diagnostics on page 219 Documentation and Diagnostics CD Diagnostics tools Audible beeps and LED code definitions We...

Page 228: ...de on the Documentation and Diagnostics CD for product Class information You can also refer to the label on the workstation chassis Accessories For complete and current information on supported accessories and components visit http www hp com go workstations System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in the Ma...

Page 229: ...wide technical support phone numbers visit http www hp com support select your region and click Contact HP in the upper left corner Business Support Center BSC For software driver downloads warranty information single topic documents user manuals or service manuals visit http www hp com go bizsupport IT Resource Center ITRC Visit http www itrc hp com for a searchable knowledge base for IT professi...

Page 230: ...ct change notifications are also available on http www hp com go bizsupport Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs provide an overall specification review of your product It includes information about its features including the operating system power supply memory CPU and many other components of the system To access the QuickSpecs visit http...

Page 231: ...ry Information Guide User task specific instructions Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site To use this utility see Self troubleshooting with HP Vision Field Diagnostics on page 169 Audible beep and LED code definitions Refer to Diagnostic LED and audible beep codes on page 178 for detailed information about beep and Light Emitting Diode LE...

Page 232: ...go workstationsupport To locate the current workstation BIOS on your Microsoft Windows workstation select Start Help and Support Pick a Task Use Tools to view Tools My Computer Information View general system information Operating system For information on operating systems supported on HP workstations visit http www hp com go wsos 220 Appendix D Locating HP resources ENWW ...

Page 233: ...ating iii Product diagnostics xii Product documentation xii Product information xii Product support xii Product updates xii Web links xii M Microsoft Windows Setting up v Transferring files v monitor Windows x N Novell SLED Restoring vi Setting up vi O Operating system setup Microsoft Windows v Red Hat Linux v Operating system setup Novell SLED vi P Password security Configuring passwords xi Reset...

Page 234: ...Updating the workstation First boot update vi Updating drivers vi Updating the BIOS vi W Windows operating system monitor x Windows Vista Restoring vi Setting up v Windows XP Restoring vi Setting up v Workstation management Altiris Client Management Solutions vi Dual state power button vii FailSafe Boot Block ROM vii Fault notification and recovery vii HP Client Manager Software vi HPQFlash vii In...

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