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4

TROUBLESHOOTING YOUR PC AND USING THE
SETUP PROGRAM

This chapter can help you solve problems that you may encounter when using your PC and
describes how to use the HP Setup program.

SOLVING PROBLEMS

If you have a problem with your PC, search the list below for the problem description which
most closely matches it. Then turn to the page indicated for guidance.

If Your PC Does Not Start

• 

If nothing appears on your display, see "If Your PC Does Not Start" in this chapter.

• 

If an error message appears:

• 

If a System ROM message appears, see "If an Error Message Appears" in this
chapter.

• 

If a Power-On-Self-Test error appears, see "If an Error is Detected by the Power-On-
Self-Test" in this chapter.

• 

If a Power-On-Self-Test error prevents your PC from starting, see "If an Error is
Detected by the Power-On-Self-Test" in this chapter.

• 

If a BIOS message prevents your PC from starting, see "BIOS Error Messages that
May Prevent Your PC From Starting" in this chapter.

• 

If an Operating System message prevents your PC from starting, see "Operating
System Messages that May Prevent Your PC From Starting" in this chapter.

If Your PC Has a Hardware Problem

• 

If your display does not work, see "If Your Display Does Not Work" in this chapter.

• 

If you cannot set any video resolution higher than 640 5 480, see "If You Cannot Use
Any Video Resoluton Higher Than 640 X 480" in this chapter.

• 

If your keyboard or mouse does not work, see "If Your Keyboard or Mouse Does Not
Work" in this chapter.

• 

If your printer does not work, see "If Your Printer Does Not Work" in this chapter.

• 

If the flexible disk drive does not work, see "If the Flexible Disk Drive Does Not Work" in
this chapter.

• 

If the hard disk does not work, see "If the Hard Disk Does Not Work" in this chapter.

• 

If the hard disk activity light does not work, see "If the Hard Disk Activity Light Does
Not Work" in this chapter.

Summary of Contents for Vectra

Page 1: ...HP Vectra User s Guide ...

Page 2: ...OS 2 OPERATING SYSTEM 69 INSTALLING WINDOWS 95 72 2 USING YOUR PC 75 WORKING IN COMFORT 75 REPETITIVE STRAIN INJURY 75 QUESTIONS AND ANSWERS 75 INSTALLING YOUR DISPLAY 76 WHAT IS DISPLAYED ON THE SCREEN 76 USING A DOCUMENT HOLDER 77 YOUR HP KEYBOARD 77 YOUR DESK 78 YOUR CHAIR 78 YOUR POSTURE 79 YOUR WORKSPACE AND WORK ENVIRONMENT 80 LIGHTING 80 FURTHER SUGGESTIONS 81 SUMMARY RECOMMENDATIONS 81 BIB...

Page 3: ...OTING YOUR PC AND USING THE SETUP PROGRAM 118 SOLVING PROBLEMS 118 IF YOU CANNOT SOLVE THE PROBLEM 119 IF YOUR PC DOES NOT START 119 IF YOUR DISPLAY IS BLANK AND THERE ARE NO ERROR MESSAGES 119 IF AN ERROR MESSAGE APPEARS 120 IF YOUR PC HAS A HARDWARE PROBLEM 123 IF YOUR DISPLAY DOES NOT WORK 123 IF YOUR KEYBOARD OR MOUSE DOES NOT WORK 124 IF YOUR PRINTER DOES NOT WORK 125 IF THE FLEXIBLE DISK DRI...

Page 4: ...ANT CD ROM 154 HEWLETT PACKARD INFORMATION SERVICES 154 HP FORUM ON COMPUSERVE 154 HP FORUM ON AMERICA ONLINE 155 HP BBS LIBRARY 155 INTERNET FTP LIBRARY SERVICE 156 ACCESS HP WORLD WIDE WEB SITE 156 HP FAXBACK ON DEMAND HP FIRST 156 HP AUDIO TIPS USA ONLY HP AUTOMATED SUPPORT DIRECTORY156 ORDERING DRIVERS AND BIOS ON DISKETTE XE DRIVERS XE BIOS 157 HP SUPPORT SERVICES 157 HEWLETT PACKARD TELEPHON...

Page 5: ...7 REGULATORY INFORMATION AND WARRANTY 168 REGULATORY INFORMATION 168 FCC FOR USA ONLY 168 HP HARDWARE WARRANTY 170 HP SOFTWARE PRODUCT LICENSE AGREEMENT AND SOFTWARE PRODUCT LIMITED WARRANTY 172 ...

Page 6: ...eT Ethernet LAN controller seven mass storage shelves five front access shelves two internal shelves six slots for accessory boards three 32 bit PCI Peripheral Component Interconnect slots two 16 bit ISA Industry Standard Architecture slots one combination ISA or PCI slot a quad speed CD ROM drive on the SCSI bus an integrated SoundBlasterTM 16 audio interface on the ISA bus headphones jack microp...

Page 7: ...s the display and its video cable the keyboard and mouse the manuals and disk kit This Manual Video Cable Power Cords Display Computer Disk kit Mouse Keyboard NOTE Device drivers HP utilities and an online Network Administrator Guide are provided in a disk kit 2 Place the PC on or under a sturdy desk with easily accessible power outlets and enough space for the keyboard mouse and any other accesso...

Page 8: ...ll need a flat blade screwdriver See chapter 3 How to Install Accessories Inside Your PC for more information on installing accessories WARNING If you are in any doubt that you can lift the PC and the display safely do not try to move them without help CONNECTING THE DISPLAY MOUSE AND KEYBOARD 1 Connect the display mouse and keyboard to the back of the computer The connectors are shaped to go in o...

Page 9: ... connector or network type is being used 1 Connect the RJ 45 plug on your network cable to the 100 Mbit s or 10 Mbit s LAN connector on the LAN Adapter as appropriate for your network type Push the plug into the connector until the plug clicks into place 100 Mbit s 10 Mbit s Connect the network cable to the 100 Mbit s or 10 Mbit s LAN connector Your LAN adapter may have one connector which support...

Page 10: ...tting up your PC for a LAN connection CONNECTING A PRINTER If you have a printer connect its cable to the back of the computer and tighten the attachment screws Use these connectors Parallel 25 pin parallel connector for a parallel device Serial A 9 pin serial connector for a serial device Serial B 9 pin serial connector for a second serial device Serial A Serial B Parallel ...

Page 11: ...m unexpected noise always turn the volume down before connecting headphones or speakers Listening to loud sounds for prolonged periods may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level and leave the volume control in that positio...

Page 12: ...Note that Ultra SCSI is automatically disabled when an external SCSI accessory is connected 3 Make sure the SCSI accessory is terminated correctly either internally or by a terminating resistor refer to the manual provided with the SCSI accessory Make sure the SCSI accessory is terminated 4 Refer to the manual provided with the SCSI accessory to learn how to install any software that may be necess...

Page 13: ...nnector on the rear of the computer 2 Check that the voltage selection switch has been correctly configured for your country If the voltage selection is incorrect for your country select the correct voltage 115V or 230V NOTE You should not have to change the voltage selection switch setting if the computer was ordered from HP with the correct localization option for your country 3 Connect the powe...

Page 14: ...lways connect the equipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that is easily accessible ...

Page 15: ...t the error NOTE If the space bar on your keyboard has a power on icon you can start the PC by pressing the space bar This feature can be enabled or disabled with the Setup program see chapter 4 for more information about the Setup program Note that you cannot stop your PC by pressing the space bar 3 If a Password has been set in the PC s Setup program the power on prompt appears when you switch o...

Page 16: ...started Adjust the display screen s brightness and contrast to your needs If the picture does not fill the screen or is not centered refer to the display s manual for instructions Set the keyboard to a comfortable position Adjust brightness your display may be different from the display shown here ...

Page 17: ...not necessary to press the power button Resetting Your PC The Reset button lets you restart the PC without switching the PC off and then on again Make sure that you have exited all programs then shutdown your operating system before you press the reset button You may need to push hard on the reset button INSTALLING AN OPERATING SYSTEM This section provides information on installing the Windows NT ...

Page 18: ...nsert the duplicate XU VT Boot diskette in the flexible disk drive and insert the XU VT Drivers and Documentation CD ROM disk in the CD ROM drive 4 Restart your PC and press F2 to enter the Setup program 5 Highlight Operating System and select Windows NT Press the F3 key to save the setting and exit the Setup program 6 When your PC restarts it will start boot from the inserted diskette Follow the ...

Page 19: ...uplicate XU VT Boot diskette remove the diskette and press ENTER to restart your computer 13 Follow the instructions displayed by the Windows NT installation program to continue the installation of Windows NT 14 When the installation program tries to detect the network adapter click Continue then select Continue in the next dialog box 15 Select No Network in the Add Network Adapter dialog box then...

Page 20: ...NT starts in VGA mode by default To install the latest HP qualified video driver for Windows NT 1 In the Control Panel choose the Display icon 2 Choose Change Display Type 3 Click Change 4 To install the HP video driver a Choose Other b Insert the duplicate XU VT Boot diskette and specify the location of the drivers with A VIDEO c Choose your desired resolution from the list of Matrox MGA Millenni...

Page 21: ...pter 4 Click Add to add a new adapter 5 Choose Other from the list box 6 Insert the duplicate XU VT Boot diskette or a diskette containing the latest qualified SCSI driver and specify the location of the driver for example A SCSI 7 When the name of the new Adaptec SCSI driver is displayed click OK to select it 8 Choose Install then click New 9 After the installation follow the instructions display...

Page 22: ...escribed below to prevent this error message appearing again Installing the HP SCSI Drivers To install the latest HP qualified SCSI driver for OS 2 1 Insert the XU VT Drivers and Documentation CD ROM into the CD ROM drive 2 Open the OS 2 System folder then the System Setup folder 3 Click on the Device Driver Install icon 4 Change the source directory for the drivers with the Change button to D SCS...

Page 23: ...onfirm the shutdown of the operating system Leave the OS 2 Warp Connect CD ROM in the drive some files will be copied from the CD ROM when the operating system restarts Installing the HP Video Driver After successful installation of OS 2 you should install the HP video driver from the XU VT Drivers and Documentation CD ROM 1 Insert the XU VT Drivers and Documentation CD ROM in the CD ROM drive 2 I...

Page 24: ...nto a blank diskette 1 Use the MS DOS DISKCOPY command to make a duplicate copy of the XU VT Boot diskette onto a blank diskette then store the original XU VT Boot diskette in a safe place 2 Label the duplicate diskette XU VT Boot diskette 3 Restart your PC and press F2 to enter the Setup program 4 Highlight Operating System and select Windows 95 Press the F3 key to save the setting and exit the S...

Page 25: ...the CD ROM drive 2 Double click on the My Computer icon on the Windows 95 desktop 3 Double click on the CD ROM drive icon then on the Video folder then on the folder named Disk 6 4 Execute the file named Setup to start the MGA Millennium PowerDesk Setup 5 Click on the Next button to accept the default destination path 6 Click on the Next button to confirm the installation of Quick Access and the M...

Page 26: ...to restart Windows 95 Changing Display Settings 1 Click on the Start button then point to Settings click on Control Panel and double click on Display 2 Click on the MGA Settings tab to change display settings Configuring the Network 1 Click on the Start button then point to Settings click on Control Panel and double click on the Network icon 2 Click on the Add button and in the Select Network Comp...

Page 27: ...we strongly recommend that our equipment be used in accordance with ergonomic standards and recommendations Recent literature suggests that there may be a relationship between injury to soft tissues especially in the hands and arms and the prolonged use of keyboards or other equipment requiring repeated motions of the hands and forearms Literature also suggests that there are many other risk facto...

Page 28: ... mm 0 15 in at a viewing distance of 60 cm 24 in If your eyes are closer to the screen than 50 cm 20 in undue stress may occur Most people prefer a viewing distance of approximately 60 cm 24 in The maximum viewing distance is usually limited by the character size and the available space on the desk top The top of your display screen should be at or slightly below eye level This will keep you from ...

Page 29: ...the screen next to the screen and at the same height as the screen An alternative location preferred by some people is to locate the document holder between the screen and keyboard To help reduce stress on your neck and prevent eye fatigue keep the back and forth movement of your head and eyes to a minimum while using a document holder YOUR HP KEYBOARD Your HP keyboard has a long cable so you can ...

Page 30: ...o much force can place unnecessary stress on your body including tendons and muscles in your hands wrists and forearms and increase risk of discomfort or injury YOUR DESK Sufficient desk space should be available to allow you to set up your equipment in a convenient comfortable arrangement Recommended workstation desk space is 160 by 80 by 90 cm 63 by 32 to 36 inches Depending on the nature of you...

Page 31: ...ir so that the work surface is at elbow height If the chair has an adjustable seat pan inclining the seat slightly forward will transfer some of the pressure from the spine to the thighs and feet This will relieve spine fatigue Use a chair with an adjustable lumbar back support which can be moved up and down Adjust the back of the chair so that the part that curves outward toward the front of the ...

Page 32: ...tter eye relief the ceiling walls and floors should have a medium level of reflectance approximately 75 40 and 30 respectively Try to avoid excessive contrast between the screen and its surroundings The work environment should be as quiet and free of distraction as possible background noise preferably below 55 dBA Where possible relative air humidity should be in the range of 40 to 60 The recommen...

Page 33: ...reaks As a rule of thumb a five or ten minute break every hour is a good idea Short frequent breaks are more beneficial than longer less frequent breaks Data shows that people who work for long lengths of time without a break are more prone to injury Occasionally stretch the muscles in your hands arms shoulders neck and back You should stretch at least as often as you take your breaks that is at l...

Page 34: ...our hand or arm If you are using both a mouse and a keyboard place them both at the same work surface height Adjust your seat height work surface or both to position the surface at approximately elbow height If after adjusting your chair you cannot rest your feet comfortably on the ground use a footrest preferably adjustable in height and angle If a wrist rest is used the height should be flush wi...

Page 35: ...dy of work U S Government Printing Office Washington D C 1991 4 International Standards Organization ISO 9241 Ergonomic requirements for office work with visual display terminals VDTs Geneva 1992 5 Eric Granjean Ergonomics in Computerized Offices Taylor Francis London 1987 6 European Community Council directive of 29 May 1990 on the minimum safety and health requirements for the work with display ...

Page 36: ...ial data when the PC is locked System Administrator Password Set the System Administrator Password to protect the PC s configuration in Setup The PC can be started but the System Administrator Password must be entered before any Setup options except User Preferences can be modified SETTING A PASSWORD 1 Turn on the PC and the display If the PC is already turned on exit all applications and then pre...

Page 37: ...word and exit SETUP NOTE The Keyboard Lock Timer and Screen Blanking options may not be available if Windows 95 is installed on your computer Setting the Keyboard Lock Timer 7 Press the key until the Keyboard Lock Timer line is highlighted 8 Press F7 or F8 to select a value between 1 and 75 minutes If you wish to save this setting and leave SETUP press the F3 key now Setting Screen Blanking 9 Pres...

Page 38: ...ontrol Adjusts the volume of music played through headphones connected to the CD ROM drive 6 Headphones Socket Lets you listen to music CDs by connecting headphones directly to the CD ROM drive using a stereo mini jack This does not cut out the speakers Adjust the volume using the Volume Control and not using the audio software WARNING To avoid electrical shock and harm to your eyes by laser light...

Page 39: ...be easily removed 4 Remove the CD 5 Push the drawer gently back into the drive TIPS FOR USING YOUR PC If you want to You need to Install hardware accessories Refer to chapter 3 How to Install Accessories Inside Your PC Configure hardware accessories Refer to chapter 3 How to Install Accessories Inside Your PC Install new applications and set up and use an application Read the manuals supplied with...

Page 40: ... Devices Main Memory Upgrades ECC 60 ns 16 MB 2 X 8 MB order D3553A 32 MB 2 X 16 MB order D3555A 64 MB 2 X 32 MB order D3554A Front Access Drives for example 3 5 inch 1 44 MB flexible disk drive one third height order D2035B 5 25 inch 1 2 MB flexible disk drive half height order D2881B Mounting Trays 3 5 inch disk drive trays 5 pack order D2037A Rails for Front Access Devices 5 25 inch disk drive ...

Page 41: ...omputer s cover without first removing the power cord and any connection to a telecommunications network Always replace the cover before switching on the computer REMOVING AND REPLACING THE COVER 1 Switch off the display and computer 2 Disconnect the power cords from the power outlets computer and display Disconnect any telecommunication cables from the computer ...

Page 42: ...Disconnect the power cords 3 If necessary unlock the cover using the key provided with the computer the lock is on the back of the computer 4 Lift the two securing latches at the front of the computer ...

Page 43: ...lide the cover forward until it is clear of the computer If you have difficulty removing the cover try pushing gently against the CD ROM drive with your thumbs as you pull the cover toward you Slide the cover clear of the computer ...

Page 44: ...Check that the cover is unlocked and the latches are outwards 4 Place the cover in front of the computer and ensure that the two lips at the bottom of the case slide onto the two rails at the base of the computer Slide the cover into position Check that the lips at the bottom of the case slide onto the rails at the base of the computer 5 Slide the cover into position 6 Push the two latches at the ...

Page 45: ...ER SUPPLY You can slide the power supply unit out of the computer to improve access to the system board and the cables at the rear of the disk drives 1 Disconnect the computer s power cord and any telecommunications cable 2 Remove the computer s cover see Removing and Replacing the Cover earlier in this chapter 3 Unscrew the two self retaining screws at the back of the power supply ...

Page 46: ...he base of the power supply unit slide the power supply out of the computer until it stops the power supply unit remains connected to the computer Slide the power supply unit clear of the computer Power supply REPLACING THE POWER SUPPLY AFTER INSTALLING ACCESSORIES ...

Page 47: ...le memory modules refer to the beginning of this chapter If your PC supports ECC error correcting code memory error correcting will be disabled if any non ECC memory is installed WARNING Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the power supply while you ...

Page 48: ...layed instructions to run the Setup program 2 Check that Setup has automatically detected and configured the Memory Size fields Ensure the TOTAL memory is correct If it is incorrect check that you have correctly installed the memory modules 3 Set the extended memory limit field to Y if you use software designed for i286 processors or earlier processors that cannot work with more than 16 MB total m...

Page 49: ... Handle the accessory as little as possible and with care To install a video memory module 1 Disconnect the computer s power cord and any telecommunications cable 2 Remove the computer s cover see Removing and Replacing the Cover earlier in this chapter 3 Remove the MGA video adapter from the accessory slot and place it on a static free flat surface 4 Install the memory module on the MGA video ada...

Page 50: ...Adapter accessories available from other sources Additional accessories including memory upgrades and a video MPEG module are available for your video adapter However these accessories cannot be ordered from HP Contact your dealer for more details about these accessories INSTALLING ACCESSORY BOARDS The PC has six accessory board slots Slot 1 the bottom slot for full length 16 bit ISA boards Slot 2...

Page 51: ...Configuring Plug and Play with the Setup program You can use the Setup program to select the level of support provided by the system BIOS for Plug and Play compatible accessory boards Configuring Setup for Windows 95 1 Turn on the PC and press F2 when Setup F2 appears 2 Highlight the Plug and Play Device Management line and use F7 or F8 to select Full When Full is selected all Plug and Play access...

Page 52: ...dd New Hardware wizard 1 Click the Start button on the Windows 95 task bar 2 Point to Settings 3 Double click Add New Hardware 4 Follow the instructions provided by the Add New Hardware wizard to configure the accessory board INSTALLING THE BOARD 1 Before installing the board refer to Installing Accessory Boards earlier in this chapter for important Plug and Play configuration information NOTE PCI...

Page 53: ...Slide the accessory board into position 7 Align the board s connector with the slot s socket Firmly press the board into the socket Ensure the board s connector engages completely with the socket and does not touch components on other boards 8 Secure the board by replacing the slot cover screw If you loosened the screws on adjacent slots tighten them ...

Page 54: ...accessory board s cable to the VESA pass through connector on the MGA adapter board VESA Pass Through Connector 10 If you install a Creative Labs wavetable accessory board that operates with the integrated SoundBlasterTM audio interface connect the board s interface cable to the wavetable interface connector on the system board ...

Page 55: ...ample IRQ 11 3 Press F7 or F8 to make the IRQ available for PCI Available for PCI or make it unavailable for PCI Used by an ISA Board 4 Press F3 to save any changes you made and exit the SETUP program NOTE You should always leave at least one IRQ available for use by the integrated PCI devices INSTALLING DISK DRIVES If you need extra mass storage space for your application software you can install...

Page 56: ... on the system board The SCSI controller supports up to seven SCSI devices up to five SCSI devices can be connected to the internal SCSI cable Before Installing an IDE Hard Disk Refer to the drive s installation guide to see if you must set jumpers or if there is a special installation procedure to follow Before Installing a SCSI Hard Disk If you are installing an additional SCSI drive you must se...

Page 57: ... If you order your drive from another supplier you may need to order a mounting tray from HP You should order product number D2037A 3 5 inch hard disk mounting tray 1 Disconnect the computer s power cord and any telecommunications cable 2 Remove the computer s cover see Removing and Replacing the Cover earlier in this chapter 3 Slide the power supply out to improve access to the drive see Moving t...

Page 58: ...Rotate the drive into position 6 Secure the drive using the screw provided Secure the drive 7 Locate the appropriate data cable for the hard disk drive ...

Page 59: ... the SCSI cable 8 Connect the power cable and the data cable to the rear of the drive The connectors are shaped to go in one way only Power Cable Data Cable 9 Install any other accessories before completing the installation 10 See Completing the Installation of a Hard Disk Drive later in this chapter to complete the installation Installing a Hard Disk Drive in a Front Access Shelf 1 Disconnect the...

Page 60: ... to provide better access to the disk drive cables see Moving the Power Supply earlier in this chapter 4 Unscrew and remove an unused drive tray Remove the drive tray 5 Mount the drive on the tray as shown below Set the drive on the tray Fix the drive to the tray 6 Slide the drive tray into the drive shelf and secure it ...

Page 61: ...mary IDE Channel cable this cable is connected to the grey connector on the system board NOTE The IDE data cables are in a bag supplied separately w ith your PC SCSI drives can be connected to any free connector on the SCSI cable 8 Connect the data and power cables to the rear of the device The connectors are shaped to go in one way only ...

Page 62: ...ve been correctly detected Refer to the operating system documentation for information on formatting a drive When an IDE Drive is Installed 1 Switch on the computer 2 When an error message appears follow the instructions provided by the Error Message Utility When prompted press F2 to run the Setup program 3 In the IDE Primary Channel or IDE Secondary Channel section check that the details for Devi...

Page 63: ... SCSI address is usually configured with jumpers on the SCSI device Refer to the installation guide supplied with the device for information on selecting a SCSI address Note that the device may be preconfigured for SCSI address 2 or 3 by default Some SCSI devices may have termination resistors that must be removed or disabled before installation in your computer Refer to the device s installation ...

Page 64: ...propriate data cable for the device IDE CD ROM drives should be connected to the Secondary IDE Channel cable this cable is connected to the red connector on the system board NOTE The IDE data cables are supplied separately in a bag with your PC Flexible Disk Drive Cable SCSI devices can be connected to any free connector on the SCSI cable 8 Connect the data and power cables to the rear of the devi...

Page 65: ...stic panel 11 Install any other accessories before replacing the cover and completing the installation Completing the Installation of an IDE CD ROM drive 1 Turn on the computer and press F2 when Setup F2 appears 2 In the IDE Secondary Channel section of the Setup program make sure that the CD ROM drive has been detected 3 Press F3 to save and exit the program Completing the Installation of a Flexi...

Page 66: ...ocessor with a faster processor 1 Disconnect the computer s power cord and any telecommunications cable 2 Remove the computer s cover see Removing and Replacing the Cover earlier in this chapter 3 Remove the airflow guide from above the processor socket Remove the airflow guide 4 Move the power supply to improve access to the processor socket see Moving the Power Supply earlier in this chapter the...

Page 67: ... the processor socket and position the processor over it 7 Insert the new processor into the socket and lock the processor into place Insert the processor into the socket 8 Place the heatsink on the processor and attach the retaining clips to the processor socket ...

Page 68: ...atsink to the socket 9 Carefully set the PC in the upright position 10 Slide the power supply back into the computer and tighten the two self retaining screws 11 Replace the airflow guide above the processor socket ...

Page 69: ... installed both must operate at the same bus speed and processor speed Refer to the manual supplied with the processor to verify which bus and processor speeds are supported Note that you must configure your operating system to use the second processor Some operating systems do not support two processors 1 Install any other accessories before completing the installation of the processor 2 Replace ...

Page 70: ...pter If a BIOS message prevents your PC from starting see BIOS Error Messages that May Prevent Your PC From Starting in this chapter If an Operating System message prevents your PC from starting see Operating System Messages that May Prevent Your PC From Starting in this chapter If Your PC Has a Hardware Problem If your display does not work see If Your Display Does Not Work in this chapter If you...

Page 71: ...pter 6 HP Support and Information Services for information on getting help from your HP Reseller or from your nearest HP Customer Support Center IF YOUR PC DOES NOT START IF YOUR DISPLAY IS BLANK AND THERE ARE NO ERROR MESSAGES 1 Make sure that all cables and power cords are firmly plugged in 2 Make sure the power outlet is working 3 Check that the computer and display are turned on The power ligh...

Page 72: ...ash ROM may be defective the contents of the system ROM are corrupted or incomplete and you will need to update the system BIOS using the HPInit utility Contact your HP reseller or your HP sales office to get an HPInit utility diskette and the latest system BIOS for your PC by mail NOTE Please specify the model number of your HP Vectra PC when ordering the HPInit utility and the latest system BIOS...

Page 73: ...2 Ensure the configuration stored in CMOS memory has not been cleared by the system board switch refer to chapter 5 Make a written note of the configuration 3 If the hardware was changed run Setup to update the configuration information 06xx What you should do 1 Ensure that nothing is pushing down on the keyboard and that no key is stuck down 2 If the problem persists contact your service represen...

Page 74: ... an operating system and press any alphanumeric key to continue Refer to chapter 1 of this User s Guide for instructions on installing an operating system Boot program in first sector of diskette is invalid cannot start from this diskette Cannot start from hard disk Explanation There is a problem with the disk drive or the disk drive is not properly formatted What you should do Insert a diskette w...

Page 75: ...re that the display video cable is correctly connected to the display and to the PC 4 Switch off the display and unplug it from the power outlet Examine the video cable pins to see if they are bent If they are carefully straighten them If the display image is not aligned with the screen usually when you change resolutions use the display s controls to center the image Refer to the display manual f...

Page 76: ...isplayed by the Error Message Utility and wait until the PC has started 5 Switch off the PC 6 Set the system board switch 1 CONFG on the switch block to OFF to re enable the configuration 7 Replace the cover refer to chapter 3 8 Switch on the PC and run Setup by pressing F2 when Setup F2 appears Error code 0130 will appear when the PC starts 9 Press F3 to save the configuration and exit from Setup...

Page 77: ...d printer 6 Make sure that the printer is configured correctly for the PC and for the application a Ensure that the PC s port has been correctly configured with the Setup program b Make sure the printer is correctly set up for your operating system c Ensure the software application s print menu has been correctly set up Refer to the manual supplied with the software 7 Check that the PC s port is w...

Page 78: ... HP Setup Program in this chapter There is an option in the Security Features section of Setup which may be used to disable or enable the hard disk drives the Start Up Center may be used to disable or enable starting from hard disk 2 Check that the disk power and data cables are correctly connected refer to chapter 3 3 Check that power management has been correctly configured If the Hard Disk Acti...

Page 79: ...d switch block to ON refer to chapter 5 for the switch location 4 Switch on the PC and allow it to complete its startup routine 5 Switch off the computer 6 Reset switch 2 PSWRD to OFF 7 Replace the computer s cover refer to chapter 3 8 Switch on the PC and allow it to complete its startup routine 9 Press F2 when prompted to use Setup 10 Set new User and System Administrator Passwords 11 Press F3 t...

Page 80: ...n information in chapter 1 Remember also that plugging the headphones into the front panel cuts out sound to the internal speaker and to external speakers connected to the audio Stereo Out jack When your PC starts up the integrated audio interface may have no IRQ or DMA settings These settings are initialized by software upon startup Your system files may not have the necessary entries Run the Set...

Page 81: ...aying back at 22 kHz is less demanding upon system resources than recording audio at 44 kHz The PC Hangs While Recording Uncompressed digital audio can eventually fill your hard disk For example one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10 5 MB Before recording check that there is enough free space on your hard disk Data compression can reduce the space requir...

Page 82: ...ore you remove the cover to check the cable connections or jumper settings USING THE HP SETUP PROGRAM Setup is an integrated ROM based program that displays the PC s configuration Configuration information for associated PC features is grouped together to make it easier to find Check the configuration when you first use the PC and each time after you install remove or upgrade accessories NOTE If y...

Page 83: ...0 To change a setting move the highlight to the desired line and follow the instructions on the bottom of the screen Use the or keys to move the highlight from one line to another Use the F7 or F8 key to display available values Use the NUM LOCK key to set the numeric keypad to cursor control or numerics Use the HOME key to display the first Setup screen Use the F1 key to display help press it aga...

Page 84: ...formation only and cannot be changed Setup Version x xx xx F1 Help On Off System BIOS Verxion x xx xx Video MGA Millenium 2 MB Video BIOS version xx xx System Board Pentium Pro XXX MHz Memory xx MB 640 KB base 384 KB Reserved XX Ext Hard Disk Drives No IDE disk detected LAN 100VG MAC address 1234567890 Optimizing the System BIOS Highlight the Operating System option and select the name of the oper...

Page 85: ...Viewing Memory Size Check that Setup has detected the memory and configured the Memory Size fields correctly Check the TOTAL memory size and if it is wrong check that you have installed the memory modules correctly Memory Size 1 MB 1024 KB Base on System Board 640 KB Base on Accessory Board 0 KB Base TOTAL 640 KB Reserved 384 KB Extended 13312 KB 13 0 MB TOTAL 14336 KB 14 0 MB Memory Hole Below 1 ...

Page 86: ...Disabled SCSI BIOS Not Available Enabled Ultra SCSI Automatic Enabled Disabled Do not change the Ultra SCSI option from Automatic unless you are familiar with the restrictions of Ultra SCSI To access advanced SCSI device configuration options restart the computer and press F7 when SCSI Setup F7 is displayed Flexible Disk Drives If you install a flexible disk drive that uses the integrated disk int...

Page 87: ...ows NT OS 2 or Other Start Up Center Control Start from Flexible Disk Enabled Disabled Start from Hard Disk Enabled Disabled Bootable HDD Interface IDE SCSI Start from Network Enabled Disabled Priority Selected Priority of available devices 1 Flexible Drive 2 IDE Hard Drive 3 SCSI Hard Disk 4 Network The Priority Selected items are for information only and cannot be changed Parallel Ports and Seri...

Page 88: ...reconfigured for optimal video performance If your display is Plug and Play supports Display Data Channel highlight Plug and Play Display and select Enabled Video Plug and Play Display On Off If you install more video memory ensure that the Setup program detects it and configures the Video Memory size correctly If it is wrong check that the memory module is installed correctly Selecting the IRQs U...

Page 89: ...t utility is accessed by pressing F6 when prompted during the PC s start up process Viewing the Options menu When you run the SCSISelect utility the Options menu is displayed SCSISelect Utility v1 00 Would you like to configure the interface view configuration tips or run the SCSI disk utilities Select the option and press Enter Press F5 to switch between color and monochrome modes Options Configu...

Page 90: ...Esc to exit SCSI Channel Interface Definitions Interface SCSI ID Changes the interface SCSI ID from its default value of 7 which has the highest priority on the SCSI bus SCSI Parity Checking Enable or disable host adapter SCSI parity checking You should disable SCSI Parity Checking if any attached SCSI devices do not support SCSI parity most currently available SCSI devices do support SCSI parity ...

Page 91: ...these devices Maximum Sync Transfer Rate Certain older SCSI 1 devices do not support Fast SCSI data transfer rates typically 10 0 8 0 and 6 7 Select a Maximum Sync Transfer Rate of 5 0 for these devices Enable Disconnection To optimize SCSI bus performance Enable Disconnection should be set to Yes when two or more SCSI devices are connected to the host adapter Set Enable Disconnection to No to ach...

Page 92: ...ks When Boot Only is selected only the removable media drive designated as the boot device is treated as a hard disk drive If All Disks is selected all removable media drives supported by the BIOS are treated as hard disk drives No removable media drives are treated as hard disk drives when Disabled is selected Extended BIOS Translation for DOS Drives 1 GByte This option is enabled by default with...

Page 93: ...g boards If you have changed the options on an existing board there may be a resource conflict a Remove the new board and restart the computer If this corrects the problem the board is either defective or it is trying to use a system resource used by the SCSI subsystem Change the board s settings as needed b Check that the new board is not using memory I O addresses an IRQ or DMA also used by the ...

Page 94: ...IN mouse mini DIN keyboard 25 pin parallel 9 pin serial two buffered Joystick MIDI Stereo In jack 3 5 mm Stereo Out jack 3 5 mm SCSI 2 high density connector 25 pin parallel connector Mode Centronics or bidirectional modes ECP EPP Parallel port 1 378h IRQ 7 2 278h IRQ 5 or Off 9 pin serial connectors Standard Two UART 16550 buffered serial ports both RS 232 C Serial port Serial Port A 3F8h IRQ 4 3...

Page 95: ... 100 127 V ac 200 240 V ac switch selectable Input frequency 50 60Hz Maximum power 280 W continuous AUDIO FEATURES Feature Description Digitized Sounds Sound Blaster 16 General MIDI MPC2 Compliant Compatible with AdLib FM 16 bit and 8 bit stereo sampling from 5 kHz to 44 1 kHz 8 bit DMA transfer on channel 1 or 3 16 bit DMA transfer on channel 5 or 7 8 bit ADPCM decompression in hardware 2 1 3 1 a...

Page 96: ...rol AGC amplifier or fixed gain amplifier Input impedance 600 ohms Sensitivity 30 mVpp to 200 mVpp Headphones Jack Stereo Out Jack Impedance 32 ohms Sound Codec High performance 16 bit stereo ADC DAC 64 times over sampling Delta Sigma technology 85 dB dynamic range On chip digital anti aliasing and interpolation filters POWER CONSUMPTION INFORMATION Full Power mode 280 W Off 3 W The power supply i...

Page 97: ...ory Area Memory Range Hexadecimal Address Range Used By Extended Memory 1 MB to 256 MB Extended memory 1024 KB upward 01000 to 0F0000 Windows Applications Conventional Memory 0 KB to 1024 KB 1 MB 384 KB Reserved Memory Area 960 KB to 1024 KB 0F0000 to 010000 64 KB BIOS area 896 KB to 960 KB 0E0000 to 0F0000 64 KB available 800 KB to 896 KB 0C8000 to 0E0000 96 KB available for accessory boards 768 ...

Page 98: ...drive controller IRQ7 free if not used for parallel port or audio IRQ8 real time clock IRQ9 available for PCI if not used by ISA board IRQ10 available for PCI if not used by ISA board or audio IRQ11 available for PCI if not used by ISA board IRQ12 free if the mouse is disabled in SETUP IRQ13 processor IRQ14 integrated IDE controller IRQ15 available for PCI if not used by ISA board DMAs used by PC ...

Page 99: ...inimum video memory required for these color scales Maximum refresh rates 256 colors 8 bits per pixel 64 K colors hi color 16 bits per pixel 16 7 M colors true color 24 bits per pixel 16 7 M colors true color 32 bits per pixel 640 X 480 2 MB 120 Hz 800 X 600 2 MB 120 Hz 1024 X 768 2 MB 4 MB 120 Hz 1152 X 882 2 MB 4 MB 120 Hz 1280 X 1024 2 MB 4 MB 8 MB 90 Hz 1600 X 1200 2 MB 4 MB 8 MB 72 Hz Your di...

Page 100: ...THE PC S REAR CONNECTORS ...

Page 101: ...SI Connector PCI Slots ISA Slots Status Panel Connector Primary IDE Connector Flexible Drive Connector Secondary IDE Connector Microphone CD ROM Audio Audio Control Panel Wavetable Connector Loudspeaker External Start Connector System Board Switches Processor 1 Processor 2 ...

Page 102: ... are made available by Matrox Switch Use Switch Block to 1 Flash EEPROM Switch for VGA BIOS OFF to prevent Video BIOS upgrades DEFAULT ON to allow Video BIOS upgrades 2 Enable or disable VGA for single screen or dual screen operation with a second VGA controller OFF for single screen operation DEFAULT ON for dual screen operation with a second VGA controller ...

Page 103: ... security mode prevents changes to the PC s configuration with the Setup program OFF to disable security mode DEFAULT ON to enable security mode Switch 4 Switch 5 Switch 6 Switch 7 Switch 8 Bus Speed Processor Speed ON OFF ON OFF OFF 60 MHz 150 MHz OFF OFF ON OFF OFF 66 MHz 166 MHz ON OFF OFF ON OFF 60 MHz 180 MHz OFF OFF OFF ON OFF 66 MHz 200 MHz CAUTION These switch settings should not be change...

Page 104: ...ct take back program in several countries The collected equipment is sent to one of HP s recycling facilities in Europe or the USA As many parts as possible are reused The remainder is recycled Special care is taken for batteries and other potentially toxic substances which are reduced into non harmful components through a special chemical process If you require more details about HP s product tak...

Page 105: ...te World Wide Web Access HP FIRST Faxback Phone and Fax Audio Tips US only Phone HP Drivers BIOS diskettes Delivered by mail HP Support Services Technical phone support Lifeline phone support Network phone in support NOTE When calling any of the international telephone numbers listed in this chapter replace the with your international telephone access code YOUR HP AUTHORIZED RESELLER HP Authorized...

Page 106: ...ort Assistant can be obtained with an order form which is available from the HP FIRST Faxback system Request document number 9025 US and Asia Pacific or 19025 Europe Subscriptions can also be obtained by contacting the following numbers Region Phone Number Fax Number Asia Pacific 65 740 4477 65 740 4499 Europe 31 55 384279 31 55 434455 Latin America 1 317 364 8882 1 317 364 8888 US Canada 1 800 45...

Page 107: ...is an electronic information and communication service which can be accessed via modem To access the HP Forum select Keyword Search from the menu type HP press ENTER This will load the HP Home Page directly onto your screen In the HP Forum you can ask and answer questions about HP products and you can also download drivers software application notes or utilities for HP products Membership informat...

Page 108: ... a service where you can select documents support and technical information data sheets and pre sales information which are then faxed to you To access this service you can use a touch tone phone and have the fax sent to the fax machine of your choice or use the handset on your fax machine and dial one of the numbers given below Country Region Number Access Method United States 1 800 333 1917 Phon...

Page 109: ...e Time Fax 61 2 519 5631 Fax 65 740 4499 Mail Fulfill Plus Pty Ltd Private Bag 75 Alexandria NSW Australia 2015 Mail Fulfill Plus Pte Ltd No 51 Ubi Ave 3 Singapore 1440 To identify a specific BIOS driver or utility for your PC please follow the steps listed below prior to placing your order Contact your authorized HP reseller for assistance in selecting the appropriate driver If your reseller is u...

Page 110: ... offers various service contracts which can be tailored to your particular support needs HEWLETT PACKARD TELEPHONE SUPPORT HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday 7 00 am to 6 00 pm Mountain time except Wednesday when the hours are 7 00 am to 4 00 pm The number is 1 970 635 1000 HP European Customer Suppo...

Page 111: ...e Free access to HP information services is not affected by this service You are encouraged to access HP Information Services throughout the life of your PC whether in or out of warranty HP NETWORK PHONE IN SUPPORT SERVICE NPS The HP Network Phone in Support Service NPS provides fast access to HP experts in networked Multivendor environments It can help you to resolve complex network problems leve...

Page 112: ...nual subscription Anytime HP Electronic Services Technical information drivers utilities tools and diagnostics Anytime 24 hour access No charge Anytime HP BBS Internet FTP WWW CompuServe Technical Phone Support Basic assistance for PC setup configuration start up and hardware diagnosis First year Business hours No charge At time of purchase HP Lifeline Phone Support Basic assistance for PC setup c...

Page 113: ...Avril P O Box 1217 Meyrin 2 Geneva Switzerland USA Intercon Operations Hdqtrs Hewlett Packard Company 3495 Deer Creek Road P O Box 10495 Palo Alto CA 94303 0896 USA MIDDLE EAST AFRICA Middle East Central Africa Sales Hdqtrs Hewlett Packard S A Rue de Veyrot 39 CH 1217 Meyrin 1 Geneva Switzerland CANADA Hewlett Packard Ltd 6877 Goreway Drive Mississauga Ontario L4V 1M8 Canada HP WORLD WIDE WEB SERV...

Page 114: ...flash BIOS upgrades Point your WWW browser at http www hp com HP ANONYMOUS FTP SERVER Access the HP Anonymous FTP server to download new drivers utilities and flash BIOS upgrades FTP to IP address xxx x xx x EUROPEAN CUSTOMER SUPPORT CENTER For assistance from the HP European Customer Support Center the number is 00 000 0000 ...

Page 115: ...put Output System Software that provides an interface between the computer hardware and the operating system bus An electrical connection over which information is transported cache A block of high speed memory used for the temporary storage of data and processor instructions CD ROM Compact Disc Read Only Memory A mass storage device that uses compact disc technology CDs can store data but most ca...

Page 116: ...Integrated Device Electronics An interface standard for communicati ons between the computer and a hard disk or CD ROM IRQ Interrupt Request A signal that when received by the processor halts the current process and allows a different task to be undertaken jumper An electrically conductive part that is used to connect two or more points on a circuit board Commonly used to select configuration opti...

Page 117: ...er is running as an unattended network server OLE Object Linking and Embedding A Windows feature that allows different object types such as speech clips or notes of music to appear in a document The objects can be linked in which case they remain separate files or embedded where they become a part of the document pixel Picture element The smallest addressable spot on the screen Plug and Play Plug ...

Page 118: ...nt of memory installed The setup program is stored in ROM on the system board shadow RAM A method of relocating the system and or video BIOS from slower ROM chips to faster RAM to improve system performance SIMM Single In line Memory Module These memory modules can provide a 32 bit data path Sound files Files containing sound data Sound files are usually stored in one of four formats with the exte...

Page 119: ...VOC files Proprietary digital audio format developed by Creative Labs Inc Most digital audio adheres to the Microsoft WAV format WAV files A Microsoft file format for storing digital audio data ...

Page 120: ...555 2 1982 AI 1985 EN 60555 2 1987 IEC 1000 3 1994 EN 61000 3 1995 IEC 801 2 1991 prEN 55024 2 1992 3 kV CD 8 k V AD IEC 801 2 1991 prEN 55024 3 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines Supplementary information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and of the EMC Directive 89 336 EEC Grenoble Gilbert BERTHET January 19...

Page 121: ... USA and Canada If the power cord is not supplied with the computer select the proper power cord according to your local national electric code USA use a UL listed type SVT detachable power cord Canada use a CSA certified detachable power cord For your safety never remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover...

Page 122: ... HP will either at its option repair or replace products which prove to be defective Should HP be unable to repair or replace the product within a reasonable amount of time the customer s alternate exclusive remedy shall be a refund of the purchase price upon return of the product Limitation of Warranty The above warranty shall not apply to defects resulting from misuse unauthorized modification o...

Page 123: ...ich are reshipped by the original purchaser either for use by the original purchaser or provided as an incidental part of systems integrated by the original purchaser Service is provided in the same manner as if the product was purchased in the country of use and can only be provided in countries where the product is designed to operate If the product is not normally sold by HP in the country of u...

Page 124: ...e customer would use during normal operation When service is being performed on site a representative of the customer must be present at all times The customer must state if the product is being used in an environment which poses a potential health hazard to repair personnel HP or the servicing dealer may require that the product be maintained by customer personnel under direct HP or dealer superv...

Page 125: ... 4 TRANSFER OF RIGHTS IN SOFTWARE Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement Upon such a transfer Customer agrees that his her rights in the software are terminated and that he she will either destroy his her copies and...

Page 126: ...f the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration...

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