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2   How to Install Accessories In Your PC

Moving and Replacing the Power Supply

18

English

Moving and Replacing the Power Supply 

You must move the power supply to access the sockets for the main 
memory, video memory, processor, battery, or accessory board slots.

1

Disconnect the computer’s power supply cord and any connection to 
a telecommunications network. Remove the computer’s cover.

2

Lift the front of the power supply to disengage the hinge on the rear. 
Lift the power supply clear and lay it upside down on the frame 
above the disk drives.

3

Before replacing the power supply, ensure that you have installed all 
your accessories in the PC. Replace the power supply on the left-
hand side of the PC, and ensure that the cables are neatly routed 
around any accessory boards.

4

Raise the front of the power supply and engage the hinge on the rear. 
Lower the front of the power supply into position so that it rests on 
the front panel

Summary of Contents for Vectra XA 5 Series

Page 1: ...HP Vectra XA 5 xxx User s Guide ...

Page 2: ...e or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company CompuServeTM is a U S registered trademark of CompuServe Inc Microsoft MS MS DOS and Windows are U S registered trademarks...

Page 3: ...User s Guide ...

Page 4: ...roperly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that is easily accessible For your safety never remove the PC s cover without first removing the power cord from the power outlet and a...

Page 5: ...r Windows 95 users open the Start menu in the task bar and select Help Then double click on the help topic Working in Comfort For Windows for Workgroups Windows 3 11 users open the Program Manager open the program group HPUtils and double click on the HP User Tools icon Then click on Working in Comfort in the page tagged Information ...

Page 6: ...vi English ...

Page 7: ...Cables 6 Your PC s Hardware Control Panel 7 Starting and Stopping Your PC 8 Starting Your PC 8 Starting the PC for the First Time 9 Stopping Your PC 11 Setting Passwords 12 Setting an Administrator Password 12 Setting a User Password 13 Using Power Management 14 Additional Information and Help 14 2 How to Install Accessories In Your PC Accessories You Can Install 16 Removing and Replacing the Cove...

Page 8: ...24 Installing an IDE Hard Disk Drive in the Rear Shelf 25 Installing an IDE Hard Disk Drive in the Bottom Shelf 26 Installing a CD ROM Drive in the Middle Shelf 29 Installing a Tape Drive in the Bottom Shelf 31 Installing Accessory Boards 33 Configuring Accessory Boards with Plug and Play 33 Configuring non Plug and Play ISA Accessory Boards 33 Installing the Accessory Board 34 Installing an OverD...

Page 9: ...d Ethernet Interface 62 Saving Your Changes and Leaving SETUP 62 4 Troubleshooting Your PC Solving Problems 64 HP Summary Screen 64 If Your PC Does Not Start Properly 65 Display is Blank and There Are No Error Messages 65 If You Cannot Start Your PC from a Modem 67 If a POST Error Message is Displayed 67 If You Cannot Turn Off Your PC 69 If Your PC Has a Hardware Problem 69 Display Does Not Work P...

Page 10: ...Does Not Work 77 If the Date and Time are Incorrect 77 If You Have a Network Problem 77 If You Have a Problem with the MGA Graphics Adapter 78 Changing the Battery 79 Technical Information 81 System Board Switches 81 Power Consumption 82 IRQs DMAs and I O Addresses Used by Your PC 83 5 Hewlett Packard Support and Information Services Introduction 86 Your HP Authorized Reseller 87 HP SupportPack 87...

Page 11: ...ly HP Automated Support Directory 92 Ordering Drivers and BIOS on Diskette 93 HP Support Services 94 Hewlett Packard Telephone Support 95 Lifeline Telephone Support 96 HP Network Phone in Support Service NPS 97 Summary 98 Hewlett Packard Marketing Headquarters 99 Glossary 101 Index 105 HP Software Product License Agreement and Software Product Limited Warranty 115 ...

Page 12: ...xii English ...

Page 13: ...1 Setting Up and Using Your PC ...

Page 14: ...the PC so that its rear connectors are easily accessible 4 Refer to the display s manual for information about the display Operating System Your PC s operating system is preloaded on your PC s hard disk drive Installation Tools No tools are required to set up your PC However if you plan to install a disk drive or an accessory board in your PC you will need a flat blade screwdriver For further info...

Page 15: ...5 pin parallel connector for a parallel device Serial A 9 pin serial connector for a serial device Serial B 9 pin serial connector for a second serial device NOTE The Universal Serial Bus USB connectors are between the serial connectors and can be used for USB accessories Most USB accessories are automatically configured as soon as they are physically attached to the PC USB is not supported by all...

Page 16: ...ors If you are going to use remote power on then connect to the 10BT connector If you have 10 100BT hubs connect to the 10 100BT connector This connector provides remote wakeup but not remote remote power on For information about remote power and remote wake refer to Controlling the Remote Program Load on page 60 To enable your network connection refer to the Integrated Network Interface Submenu i...

Page 17: ... or speakers Listening to loud sounds for prolonged periods may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level and leave the volume control in that position NOTE The internal speaker and the Stereo Out jack on the rear of your PC ...

Page 18: ...tional regulations This PC is disconnected from the power by removing the power cable from the power outlet This means the PC must be located close to a power outlet that is easily accessible 1 If fitted remove the label covering the computer s power connector 2 Connect the power cords to the display and the computer The connectors are shaped to go in one way only 3 Connect the display s power cor...

Page 19: ...he PC by entering a password see Setting a User Password on page 13 Network Activity Light This light glows flickers when your PC is accessing the network Hard Disk Activity Light This light glows flickers when your hard disk drive is being accessed The hard disk activity light only works if you have an IDE hard disk drive which comes with your Vectra PC If you replace this drive with a SCSI hard ...

Page 20: ...he power button on the front panel press the space bar When you switch on the computer the computer carries out the Power On Self Test POST while the Vectra logo is displayed If you wish to view the POST details press to get the HP Summary Screen If there is an error in the POST the error will automatically be displayed For details refer to The HP Summary Screen on page 40 3 If you have set a pass...

Page 21: ...have confirmed your selection of the operating system you cannot change that selection The operating system that you have NOT chosen will be deleted from the computer s hard disk Initializing Your Software NOTE Do NOT switch OFF the PC while the software is being initialized this could cause unexpected results To initialize your software 1 Turn on the display first and then the PC When the PC is s...

Page 22: ...d with the display and on a label on the rear of the display Depending on which model PC you have you may also be asked to select which operating system you want to use Windows 3 11 or Windows 95 Once you have confirmed your selection of the operating system you cannot change that selection The operating system that you have NOT chosen will be deleted from the computer s hard disk 3 While the init...

Page 23: ...e new diskettes If you need to restore the preloaded software on your PC you can use these diskettes to do so For details on how to create these diskettes refer to the documentation for your operating system Stopping Your PC To stop the PC make sure that you have exited all programs and the operating system if necessary and then press the power button on the control panel Refer to the operating sy...

Page 24: ...u have set both an Administrator Password and a User Password and you enter the Setup program by using the User Password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator Password you will have no restrictions To set an Administrator Password 1 Start the Setup Program Refer to Using the Setup Program on page 42 2 Select the Security m...

Page 25: ...ssword you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator Password you will have no restrictions To set a User Password 1 Start the Setup Program Refer to Using the Setup Program on page 42 2 Select the Security menu group 3 Select the User Password submenu 4 Choose the Set User Password setup item You will be asked to enter your passw...

Page 26: ...t This PC s power management complies with the Energy Star Computers Program initiated by the United States Environmental Protection Agency Additional Information and Help Additional information about your PC is preloaded on your PC s hard disk drive This information includes New features what is new and special about your PC Using your PC simple how to use guidelines about using your PC Working i...

Page 27: ...2 How to Install Accessories In Your PC This chapter explains how to install accessories such as extra memory accessory boards and additional disk drives in your PC ...

Page 28: ...r HP D3646B 16 MB kit 2 x 8MB modules order HP D3647B 32 MB kit 2 x 16 MB modules order HP D3648B 64 MB kit 2 x 32 MB modules order HP D4543A Pairs of identical modules must be installed Up to Four Accessory Boards Some slots may come with pre installed boards Front Access Device Shelf 5 25 inch 1 2 MB flexible disk drive Tape Drive Cache Memory One internal mass storage device ...

Page 29: ...f necessary unlock the cover using the key provided with the PC 4 Slide the two tabs on the front of the computer inwards Firmly slide the cover forward 5 cm 2 inches and lift it up and off the computer Replacing the Cover after Installing Accessories 1 Check that you have installed all your accessories 2 Make sure that all internal cables are properly connected and safely routed so they will not ...

Page 30: ...he computer s cover 2 Lift the front of the power supply to disengage the hinge on the rear Lift the power supply clear and lay it upside down on the frame above the disk drives 3 Before replacing the power supply ensure that you have installed all your accessories in the PC Replace the power supply on the left hand side of the PC and ensure that the cables are neatly routed around any accessory b...

Page 31: ... you can install up to a total of 192 MB 6 x 32 MB Main memory is available in modules of 4 MB 8 MB 16 MB or 32 MB There are three memory banks with each bank requiring two memory modules You must install identical modules as pairs in each bank NOTE Best performance is achieved if you install memory in bank A first then bank B and in bank C last 1 The letters A B and C are used for reference only ...

Page 32: ...o the slot at 45 Pivot the memory module to a perpendicular position and click into place NOTE The letters A B and C are used for reference only in the above illustration These letters do not appear on the system board The bank identified here as C is the one closest to the processor 4 If you need to remove a main memory module release the retaining clip and pull the module forward and out of the ...

Page 33: ...Put the screw to one side Note which slot the board is in 3 Carefully remove the board from its slot holding the board at each end by its top edge Do not bend the board With its components facing up place the board on a clean flat solid static free surface Handle the board by its edges 4 Install the memory module on the video board Carefully slide the board back into its slot Firmly press the boar...

Page 34: ...Two configuration switches are on the Matrox video adapter board Contact your HP representative for further information about upgrading the VGA BIOS Switch Use Switch Block to 1 Flash EEPROM Switch for VGA BIOS OFF to prevent Video BIOS upgrades DEFAULT ON to allow Video BIOS upgrades 2 Enable or disable VGA for single screen or dual screen operation with a second VGA controller OFF for single scr...

Page 35: ...ontact the product vendor for further information Connecting IDE Devices There are three data cables inside your PC Two of these are for IDE devices The first is marked Primary IDE next to the system board attachment It has two drive connectors The middle connector of this data cable must be connected to the bootable or master hard disk drive The second data cable has only one drive connector It i...

Page 36: ...utomatically detected by the Setup program However a newly installed CD ROM may require that you install an appropriate device driver Refer to your operating system documentation for details For information on how to obtain the latest available drivers from HP refer to page 91 Examples of multiple IDE drive combinations Configuration Connections to data cables 1 Hard disk drive 1 Bootable hard dis...

Page 37: ...f you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Slide the drive into the rear drive shelf supporting the drive with your hand 4 Align the drive with the holes in the rear drive shelf Then secure the drive with the screws provided with it ...

Page 38: ... the HP Summary Screen Refer to the page 40 Installing an IDE Hard Disk Drive in the Bottom Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives Refer to the drive s manual to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord from the power outlet and disconnect the PC f...

Page 39: ...an be removed without any tools 5 Support the power supply with your hand to prevent it falling out and carefully turn the PC onto its side 6 Slide the hard disk into the bottom shelf supporting the disk with your hand 7 Align the drive with the holes in the bottom of the PC Support the drive with your hand while securing the drive with the four screws provided ...

Page 40: ...ve The connectors are shaped to fit one way only If you are not sure which connector to use refer to Connecting IDE Devices on page 23 10 If you removed one replace the CD ROM in the middle shelf 11 Install any other accessories before replacing the power supply and the cover Replace the side bezel Reconnect all cables and power cords 12 Verify the new configuration by checking the HP Summary Scre...

Page 41: ...elecommunications network 2 Remove the computer s cover Refer to page 17 3 Remove the bezel from the middle shelf The bezel snaps in and out and can be removed without any tools Put it in a safe place in case you remove the drive at a later time and need to cover this shelf 4 Slide the device into the middle shelf using mounting rails and secure the device in position using the screws provided Bez...

Page 42: ...nd power cords 7 Verify the new configuration by checking the HP Summary Screen Refer to page 40 WARNING Do not open the CD ROM drive enclosure as there is a danger of electric shock and the laser beam light could harm your eyes Service should be carried out by qualified personnel This PC is a class 1 laser product To avoid discomfort from unexpected noise always turn the volume down before connec...

Page 43: ...installed in the bottom shelf 1 Disconnect the computer s power supply cord from the power outlet and disconnect the PC from any telecommunications network 2 Remove the computer s cover 3 If present remove the CD ROM from the middle shelf 4 Remove the two bezels from the bottom shelf The bezels snap in and out and can be removed without any tools ...

Page 44: ...ezel 6 Connect the data and power cables to the rear of the drive and to the PC refer to the cables and instructions that come with the tape drive 7 If you removed one replace the CD ROM in the middle shelf 8 Install any other accessories before replacing the power supply and the cover Reconnect all cables and power cords 9 Verify the new configuration by checking the HP Summary Screen Refer to th...

Page 45: ...ds with Plug and Play Plug and Play is an industry standard for automatically configuring your PC s hardware resources and the accessory boards installed in it If your operating system supports Plug and Play your PC has configurable support for Plug and Play in the BIOS All PCI accessory boards are Plug and Play although not all ISA boards are Check the accessory board s documentation if you are u...

Page 46: ... the chosen slot Do not bend the board See diagram on facing page 6 Align the board s connector with the slot s socket and firmly press into the socket Ensure the board s connector engages completely with the socket and does not touch components on other boards 7 Secure the board by replacing the slot cover screw If you loosened the screws on adjacent slots tighten them See diagram on facing page ...

Page 47: ...How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board refer to facing page Step 4 Unscrew and remove the slot cover Step 5 Slide board into the slot Step 7 Secure the board ...

Page 48: ... the processor and the heat sink Contact your authorized reseller for more information about processor upgrades 1 Disconnect the computer power cords from the power outlets and disconnect the PC from any telecommunications network 2 Remove the computer s cover and lift the power supply from it s seating as described in Moving and Replacing the Power Supply on page 18 3 If the heatsink is not direc...

Page 49: ...r over the socket with it s corner marker facing the corner marker on the socket c Place the processor into the socket d Lower the lever to lock the processor into place e Replace the heatsink and fasten the clip if the heatsink is not directly attached to the processor CAUTION Do not change the system board switches after you install an OverDrive processor 6 Replace the computer s power supply an...

Page 50: ...er to your desk 1 Remove the computer s cover refer to page 17 2 Remove the security bracket from the storage position 3 Insert the security bracket from inside the computer into the slot shown in the diagram above 4 Press it firmly until it snaps into place 5 Install any other accessories before replacing the cover Remove the bracket from the storage position Insert the bracket in the computer ...

Page 51: ...3 The HP Setup Program This chapter describes how to use the HP Setup program ...

Page 52: ...If the PC is already turned on save your data and exit all programs then press and to restart the PC Windows 3 11 For Windows 95 use the Shut Down command 2 While the Vectra logo appears on your display press This will take you to the HP Summary Screen To go immediately into the Setup program and bypass the Summary Screen press instead of The Summary Screen will appear for only a short time To ret...

Page 53: ... 80 MB COM1 3F8H Serial A Bank A 16 MB EDO COM2 2F8H Serial B Bank B 64 MB EDO COM3 None Bank C None COM4 None Video RAM Not Available LPT1 378H System Cache 512 cache Synchronous LPT2 None Video Device Matrox External LPT3 None 1st IDE Device HDD 2559 MB Flexible Disk A 1 44 MB 2nd IDE Device CD ROM Flexible Disk B None 3rd IDE Device None Display type Not Available 4th IDE Device None ISA PnP No...

Page 54: ...e that Main is initially highlighted NOTE In addition to the Exit menu you can also use the key to save your settings and exit the Setup program P h o e n i x B I O S S e t u p C o p y r i g h t 1 9 8 5 9 6 P h o e n i x T e c h n o l o g i e s L t d C o p y r i g h t 1 9 9 6 H e w l e t t P a c k a r d R e v H A O 7 x x Main Configuration Security Power Exit Item Specific Help Running Windows 95 ...

Page 55: ... with a solid right arrow or allows you to exit from a sub menu The and arrows select menus from the menu bar loads factory installed default values restores previous values from CMOS or displays the general help screen exits from the general help screen Use the key to exit Setup without saving any changes Use the key to save your settings and exit Setup Pressing the or arrow keys while you are on...

Page 56: ...n item the help for that item is displayed The Setup program is menu driven Options are grouped in the following categories Main refer to Main Menu Items on page 45 Configuration refer to Configuration Menu Items on page 46 Security refer to Security Menu Items on page 51 Power refer to Power Menu Items on page 55 Exit refer to Exit Menu Items on page 57 A solid right arrow indicates categories th...

Page 57: ... Tab or Enter System Date Key Click On Turns the audible key click On or Off Key auto repeat speed1 21 8 per Second Determines the number of times per second a keystroke will be repeated when a key is held down Delay before auto repeat1 0 50 Second Specifies the length of the delay before a character is repeated when a key is held down If you generally press keys slowly and heavily set the delay t...

Page 58: ...n group Setup Item Default1 Action Parallel port 378h IRQ7 Enables or disables the on board parallel port at the specified address Disabled frees resources used by the port Parallel port mode Centronics TM Sets the operating mode of the parallel port Other options are Bi Directional EPP 1 7 ECP EPP 1 9 DMA1 ECP EPP 1 9 DMA3 or Bi Directional EPP 1 9 Serial port A 3F8h IRQ4 Enables or disables the ...

Page 59: ...p Setup Item Default Action Memory caching Both Controls internal L1 and external L2 memory caching Memory hole Disabled If needed sets a 1 MB memory hole between the 15 MB and 16 MB memory regions Parity ECC not available 1 Disabled If all SIMMs were 36 bits wide this feature would enable either parity checking or ECC Displays Option ROM Messages Enabled This feature will allow the POST screen to...

Page 60: ... IDE drive 02 It is not recommended to connect a CD ROM on a channel which already has an IDE hard disk drive Translation method Extended Select Standard only if you are running a UNIX Operating System Integrated Bus IDE adapters3 Both IRQ 14 15 Enables or disables the integrated IDE adapters Each IDE Device setup item above has a submenu with the following setup items Type Auto 2564 Mb Select Aut...

Page 61: ... Interface Submenu Configuration group Setup Item Default1 Action Integrated Ethernet Interface Enabled Enables or disables the integrated LAN interface PCI Devices Submenu Configuration group Setup Item Default Action Slot 1 Bus Master Slot 2 Bus Master Slot 3 Bus Master Enabled Enabled Enabled Enable this option if you need the BIOS to set the PCI Bus Master bit This could be necessary for some ...

Page 62: ...u Configuration group Setup Item Default Action USB Interface Disabled Enables or disables the integrated USB interface Modem Submenu Configuration group Setup Item Default Action Modem IRQ IRQ3 or IRQ4 If you are using a modem device please specify the IRQ which is used by your modem ...

Page 63: ... set a user password when an administrator password has been set User Password is Not Set Set User Password1 Press Enter This password prevents unauthorized use of your computer protects the data stored in it and preserves the preferences you set The user password can be up to 32 characters and capitalization is not important T is the same as t Keyboard Lock Timer Off Past the time specified in mi...

Page 64: ...me as t Power On Password At Start up Enables the PC to start either with prompting for a password at start up with keyboard locked2 or with no protection Works only if a password is enabled Minimum Admin Password Length None The minimum number of characters the user must enter in order to set an administrator password in a range from 8 to 16 Minimum User Password Length None The minimum number of...

Page 65: ...ation to a diskette Integrated IDE Controllers Hard Disks CD ROM Unlocked Select Locked to protect Hard Disks or CD ROM from use This is useful when you want to make the information on the drives temporarily available Hard Disk Boot Sector Unlocked Select Locked to write protect the boot sector of your hard disk This helps to protect against viruses Integrated Data Communication Ports Serial Port ...

Page 66: ...m the network NOVELL ETHERNET RIPL MICROSOFT ETHERNET RIPL Start from Flexible Disk Yes Select No to prevent unauthorized use of the flexible disk drive to start the computer The drive will still be available for reading and writing data Start from CD ROM Yes Select No to prevent unauthorized use of the CD ROM to start the computer The drive will still be available for reading data Start from Hard...

Page 67: ...power consumption to a minimum Graphics the processor and hard disks IDE and SCSI are stopped placed in their respective off modes While the system is in this mode the modem will still operate and the PC can receive faxes A key press will cause the system to resume to full mode within a few seconds Windows 95 supports a third mode Shut Off Monitor Refer to your operating system documentation for d...

Page 68: ...to return to full speed when the mouse is moved Suspend Wakeup IRQ3 Serial port IRQ4 Serial port Integrated Network Disabled Disabled Enabled Enables or disables the system to return to full speed when an IRQ is generated Enables or disables the system to return to full speed when a specific command is received by the integrated network interface Power On Network Space bar Enabled Enabled Enables ...

Page 69: ...ce in a pop up window P h o e n i x B I O S S e t u p C o p y r i g h t 1 9 8 5 9 5 P h o e n i x T e c h n o l o g i e s L t d C o p y r i g h t 1 9 9 6 H e w l e t t P a c k a r d R e v H A O 7 x x Main Configuration Security Power Exit Item Specific Help Save changes and Exit Exit without saving changes1 F1 Help á â Select Item F7 F8 Change Values F9 Setup Defaults ESC Exit ß à Select Menu Ente...

Page 70: ...hich network options you can set using the Setup program 1 For full information on setting up your network refer to the Network Administrator s Guide which comes with your PC Network Setup Items1 Where to find in Setup Enable the integrated network interface USB Devices Submenu Configuration group on page 50 Enable network access to information on your PC Integrated Ethernet Interface on page 53 E...

Page 71: ...rt Up Center and press to select the submenu 3 Highlight the line Start from Network and press or to select the remote start protocol NOVELL ETHERNET RIPL for Novell MICROSOFT ETHERNET RIPL for LAN Manager 4 You can disable the other boot options to prevent the PC from booting if the network or server ever fails a Press to go to the Start From Flexible Disk line Press or to change the option to Di...

Page 72: ... connector you can Power up the PC upon the receipt of a special sequence known as a Magic Packet from the network Use the Remote Wake mode which allows the PC to resume or Wake Up normal functioning when it is in SLEEP SUSPEND mode Use the Remote Power mode which allows the PC to start when it is switched off With the 10BT 100BT connector you can only implement the Remote Wake mode To enable the ...

Page 73: ... PC from unauthorized use it is advisable to enable starting with the keyboard locked 5 It is also advisable to disable both Start from Flexible Disk and Start from CD ROM to prevent the PC booting from any disk which may have been accidently left in the drives a Press then use the or key to select the Security menu b Press to highlight the line Start Up Center and press to select the submenu c Pr...

Page 74: ... line Integrated Network Interface and press to select the submenu 3 Press or to disable or enable the integrated Ethernet interface Enable or disable the interface as required Saving Your Changes and Leaving SETUP When you have made all your changes you must save them and exit SETUP To save changes and exit SETUP 1 Press twice to enter the Exit menu 2 Select Save changes and Exit to save your cha...

Page 75: ...4 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC ...

Page 76: ...fter following the advice in this chapter refer to Hewlett Packard Support and Information Services on page 85 HP Summary Screen The HP Summary Screen provides information about your PC s current configuration To view the Summary Screen press just after your PC is switched on and while the Vectra Logo appears during the Power on Self Test POST Refer to The HP Summary Screen on page 40 ...

Page 77: ...ed Display is Blank and There Are No Error Messages If your display is blank and there are no error messages when you turn on your PC follow this procedure 1 Check external items 2 Check internal items 3 Rebuild your PC s components Check External Items Be sure the following external items are functioning properly Check that the computer and display are turned on The power light should be illumina...

Page 78: ...Start the PC If the PC now works add the boards and accessories one at a time to determine which one is causing the problem Action Reference Check all internal cables Ensure they are correctly attached and firmly in place Check that the processor is correctly installed Refer to Installing an OverDrive Processor on page 36 Check that the processor speed switches have been set correctly Refer to Sys...

Page 79: ...on screen Press to ignore the message and continue Press to run Setup and correct a system configuration error HP recommends that you correct the error before proceeding even if the PC appears to start successfully Press to accept validate the change and update Setup s configuration information Press to see more details about the message After viewing these details you will be returned to the orig...

Page 80: ...s started A message will be displayed similar to this Configuration has been cleared set switch 6 to the OPEN position before rebooting Turn off the PC disconnect the power cable and remove the cover e Set the system board switch 6 CMOS STATUS on the switch block to OPEN to re enable the configuration 2 Replace the cover and reconnect the power and cables 3 Switch on the PC An error message will b...

Page 81: ...refer to Power Menu Items on page 55 If Your PC Has a Hardware Problem This section describes what to do if you have problems with your display disk drives printer accessory board keyboard or mouse Display Does Not Work Properly If Your Display is Blurred or Unreadable If you select the wrong display the display screen may become blurred or unreadable To correct this problem Windows 3 11 1 Restart...

Page 82: ...ange the display type when using Windows 95 a confirmation box is displayed prompting you to confirm the selection However if you have selected the wrong display type and cannot read the screen message because the screen is blurred the display type will automatically return to the previous selection after approximately 15 seconds Other Operating Systems Select the correct display by using the proc...

Page 83: ...led if you have one Check that an accessory board doesn t use the same I O address as the integrated video interface 03B0h to 03DFh Refer to the manual supplied with the accessory for further information If the display works correctly during the Power On Self Test POST but goes blank when Windows starts check that you have enough memory for the video mode you have selected If your screen s refresh...

Page 84: ... keyboard locked You will need to enter a password to unlock the keyboard and mouse You can change this setting in the Setup program Refer to Security Menu Items on page 51 If Your Mouse Does Not Work Ensure that the mouse is correctly connected Ensure that the mouse driver supplied with the preloaded software is installed correctly Choose a Logitech mouse driver Clean the mouse ball and rollers a...

Page 85: ...ation software Check that the PC s port is working properly by running another peripheral connected to the port If you receive an error message refer to the printer s manual for help If the Flexible Disk Drive Does Not Work Ensure you are using a formatted diskette and it is inserted correctly Check you are using a diskette that is the right density Check that your flexible disk drive is correctly...

Page 86: ...y Light Does Not Work If the hard disk activity light does not flicker when the PC is accessing the hard disk drive Check that the control panel connector is firmly attached to the system board Check that the disk power and data cables are correctly connected NOTE If you are using a hard disk drive with a controller board a SCSI hard disk for example the activity light does not flicker when the PC...

Page 87: ...ormation refer to the CD ROM documentation CD ROM Drive is Idle If the CD ROM drive does not appear to be working try accessing the disk by clicking on the CD ROM drive icon or drive letter assigned to the CD ROM drive by your operating system If an Accessory Board Does Not Work Carry out the following checks Ensure the board has been firmly installed in the accessory board slot Check that the acc...

Page 88: ...ord which you had forgotten 7 Press to save the new Password and exit Setup If you forget both the User Password and the Administrator Password 1 Switch off the PC 2 Remove the computer s cover 3 Set switch 5 on the system board switch block to CLOSED 4 Switch on the PC and allow it to complete its startup routine The message Passwords have been cleared power off your PC and set switch 5 to open p...

Page 89: ...battery is discharged To change the date and time use your operating system utilities or the Setup program If You Have a Network Problem Use the information in this section if your PC comes with an HP supplied integrated network solution If you have a problem with your PC s network run the HPIEDIAG utility preloaded on your PC s hard disk drive 1 Select drive C to access the PC s hard disk drive 2...

Page 90: ... the AutoCAD s environment variables must be set correctly Specifically verify the following variables acad and acaddrv Video Problems in Windows AutoCAD or Another Millennium Driver Recheck the connections to the video cables Set the display s RGB inputs and the sync switches if this option is available to 75 ohms with the sync set to external See your display manual for additional information Tr...

Page 91: ...which you bought them or to the dealer from whom you purchased your PC or to HP so that they can either be recycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge You should order replacement battery HP 1420 0314 from your local Sales and Service office or a Rayovac 2325 2335 or Mitsubishi BR2325 BR2335 either of which is available from most ...

Page 92: ...reseller Install the external battery as follows 1 After removing the computer s cover connect the external battery cable to the battery connector on the system board 2 Mount the external battery as shown below using the self adhesive strip supplied After installing either a replacement or an external battery replace the computer s cover and run the Setup program to reconfigure the computer ...

Page 93: ...n the Setup program Open normal default Closed clear CMOS 9 Keyboard power on Open disabled Closed enabled default 8 10 Not used factory test use only Processor Frequency Bus Frequency Switch1 Switch 2 Switch 3 Switch 4 Switch 7 120 60 MHz Closed Open Closed Open Closed 133 66 MHz Open Closed Closed Open Closed 150 60 MHz Closed Open Closed Closed Closed 166 66 MHz Open Closed Closed Closed Closed...

Page 94: ... Availability for ISA Accessory Slots Typical Power Consumption Availability for PCI Accessory Slots There is a maximum per slot limit of 25 W between all supply rails Consumption by Model Number XA 5 133 XA 5 133 multimedia XA 5 166 XA 5 166 multimedia XA 5 200 multimedia Off 3 3 3 3 3 Windows 95 without disk transfer 24 28 26 29 30 Windows 95 with disk transfer 34 38 36 39 40 Suspend 21 25 27 5 ...

Page 95: ...CI devices if not used by ISA board IRQ12 mouse IRQ13 co processor IRQ14 integrated IDE hard disk drive controller IRQ15 free if not used by second IDE controller DMAs used by PC DMA 0 free DMA 1 free if not used for parallel port in Setup DMA 2 flexible disk drive controller DMA 3 free if not used for parallel port in Setup DMA 4 used to cascade DMA channels 0 3 DMA 5 free DMA 6 free DMA 7 free I...

Page 96: ...4 Troubleshooting Your PC Technical Information 84 English ...

Page 97: ...5 Hewlett Packard Support and Information Services ...

Page 98: ...and support options which are listed below HP Authorized Reseller HP SupportPack HP Support Assistant CD ROM HP Information Services HP Support Services Technical phone support Lifeline phone support Network phone in support NOTE When calling any of the international telephone numbers listed in this chapter replace the with your international telephone access code Service Means of Access HP Forum ...

Page 99: ...offer consulting services tailored to your specific needs regarding product development or custom installations as will third party support services or the HP Customer Support organization in your country HP SupportPack HP s three year SupportPack is available from your local reseller It must be purchased within 30 days of purchasing your HP Vectra The concept of SupportPack is simple It allows yo...

Page 100: ...contains Product manuals and service manuals Installation and configuration information Troubleshooting information Technical reference manuals Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system Request document number 9025 US and Asia Pacific or 19025 Europe Subscriptions can also be obtained by contacting the following num...

Page 101: ...l questions about your HP Vectra PC and HP products You can also download the latest versions of drivers BIOS and software utilities for HP Vectra PCs As a preferred Hewlett Packard customer you are invited to join CompuServe at no initial charge For the United States and the United Kingdom call the number shown below and ask for representative 51 For all other locations first call the worldwide n...

Page 102: ...can be accessed via modem To access the HP Forum select Keyword Search from the menu type HP press This will load the HP Home Page directly onto your screen In the HP Forum you can ask and answer questions about HP products and you can also download drivers software application notes or utilities for HP products Membership information can be obtained by calling 1 800 827 6364 giving the preferred ...

Page 103: ... Wide Web Site The HP World Wide Web site gives you access to information about HP its products including product data sheets service and support information electronic newsletters and technical tips You can also download the latest versions of drivers BIOS and software utilities The Access Guide Directory guides you through the information and services available Country Number Baud Rate United St...

Page 104: ...ete description of Hewlett Packard electronic services is provided in document 9020 HP Audio Tips USA only HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard support services Live support is not available through this service Dial 1 800 333 1917 and press 3 to access HP Audio Tips Country Region Number Access Method Uni...

Page 105: ...u call HP FIRST for the most up to date list of drivers North and Latin America Europe Phone 1 970 339 7009 Monday Saturday 24 hours per day Phone 44 1429 865511 Monday Friday 8 30 a m 6 00 p m Central European Time Fax 1 970 330 7655 Fax 44 1429 866000 Mail US Driver Fulfillment for Hewlett Packard PO Box 1754 Greeley Colorado 80632 USA Mail European Fulfillment for Hewlett Packard c o StarPak In...

Page 106: ...e technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre loaded operating system Lifeline Telephone support is available during the second and third years of hardware warranty via the Lifeline program which is a fee based service HP does NOT provide support for Vectra PCs configured as network servers We recommend HP NetServers for your network ser...

Page 107: ...able Monday to Friday 8 30 am to 6 00 pm Central European time 1 1 For non listed European countries support is available in English by calling 44 171 512 5202 Country Language Local Number United Kingdom English 0171 512 5202 Ireland English 01 662 5525 Netherlands Dutch 020 606 8751 Belgium Dutch 02 626 8806 French 02 626 8807 Switzerland French 084 880 1111 German 084 880 1111 Germany German 01...

Page 108: ...all can either be charged to your phone bill at a per minute rate or to your credit card Visa Mastercard or American Express at a flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied In the US please call the appropriate number listed below In Europe please call the telep...

Page 109: ...s leverage HP s alliances with leading Network Operating Systems and Network manufacturers support your HP and non HP products with a single telephone call increase network uptime You can purchase the HP NPS service as an annual contract billable in advance annually bi annually quarterly or at an hourly rate This contract service provides unlimited toll free access to HP Response Center Engineers ...

Page 110: ... features Released quarterly N A Annual subscription Anytime HP Electronic services Technicalinformation drivers utilities tools and diagnostics Anytime 24 hour access No charge Anytime HP BBS WWW CompuServe America Online Technical Phone support Basic assistance for PC setup configuration start up and hardware diagnosis First year Business hours No charge At time of purchase HP Lifeline phone sup...

Page 111: ... Hewlett Packard Asia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong Hewlett Packard LATIN AMERICA Prolongación Reforma No 700 Col Lomas de Santa Fe Del Alvaro Obregón México 01210 Mexico D F EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P O Box 1217 Meyrin 2 Geneva Switzerland USA Intercon Operations Hdqtrs Hewlett Packard Company 3495 Deer C...

Page 112: ...5 Hewlett Packard Support and Information Services Hewlett Packard Marketing Headquarters 100 English ...

Page 113: ... system bus An electrical connection over which information is transported cache A block of high speed memory used for the temporary storage of data and processor instructions CD ROM Compact Disc Read Only Memory A mass storage device that uses compact disc technology CDs can store data but most cannot be written to CMF Filename extension for sound files saved in the Creative Labs Inc music data f...

Page 114: ...ull frame of picture data at one time Frame buffers are composed of arrays of bit values that correspond to the display s pixels The number of bits per pixel in the frame buffer determines the complexity of images that can be displayed Graphical user interface GUI The graphical user interface GUI provides the user with a method of interacting with the computer and its special applications usually ...

Page 115: ...ic data such as sound video and animation on the same system network server mode A security feature that prevents unauthorized use of an input device like a keyboard or mouse while your computer is running as an unattended network server OLE Object Linking and Embedding A Windows feature that allows different object types such as speech clips or notes of music to appear in a document The objects c...

Page 116: ...tor at the end of a SCSI cable that prevents the signal from reflecting back along the cable True color Also known as RGB color or 24 bit color True color graphics systems are usually equipped with at least 24 bits per pixel In the 24 bit system for instance three primary colors in the color graphics system red green and blue are allotted 8 bits each There are 28 or 256 intensities each for red gr...

Page 117: ... setting 45 device driver defined 101 DIMM defined 102 display connecting 3 screen brightness 10 display screen contrast 10 DMA Channels used by the PC 83 double buffering 102 drivers obtaining via HP BBS 91 obtaining via World Wide Web 91 ordering by mail 93 E ECC defined 102 eight bit color 102 error message 67 ethernet interface setup 53 Exit menu items Setup program 57 F flexible disk controll...

Page 118: ... 12 PC starting 8 starting for the first time 9 stopping 11 PC lock button 7 PC unpacking 2 PCI devices setup 49 Plug and Play defined 103 plug and play 46 ports setup 46 power cables connecting 6 Power consumption 55 reducing 55 standby mode 55 Power menu items Setup program 55 Power saving sleep mode 55 Power Supply 18 power supply removing 18 replacing 18 power on password 52 Power On Self Test...

Page 119: ... 81 System board switches 81 T tape drive installing 31 telephone support for networks 97 out of warranty 96 under warranty 95 time setting 45 tools required for installation 2 troubleshooting 63 true color 104 U unpacking the PC 2 URL for HP World Wide Web site 91 USB Setup program 50 user password setup 51 V VESA connector 34 video board flash BIOS 22 video setup 46 W Windows 95 Setup program 45...

Page 120: ...108 Index ...

Page 121: ...Regulatory Information and Warranty ...

Page 122: ... EN 60950 1992 A1 A2 EN 60825 1994 EMC CISPR 22 1993 EN 55022 1994 Class B EN 50082 1 1992 IEC 801 2 1992 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines IEC 555 2 1982 A1 1985 EN 60555 2 1987 IEC 1000 3 3 1994 EN 61000 3 3 1995 Supplementary information The product herewith complies with the requirement...

Page 123: ...afety never remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Si le cordon secteur n est pas livré avec votre ordinateur utiliser un cordon secteur en accord avec votre code electrique national USA utiliser un cordon secteur UL listed de type SVT ou SJT Canada utiliser un cordon secteur c...

Page 124: ... number NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems within the United Kingdom Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung 3 GSGV Deutschland LpA 70 db am Arbeitsplatz normaler Betrieb nach EN27779 11 92 Notice for Japan Notice for Korea ...

Page 125: ...ncidental or consequential damages whether based on warranty contract tort or any other legal theory The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury death or property damage provided that in no event shall HP s liability for property dam...

Page 126: ...butor at additional charge Customer Responsibilities The customer may be required to run HP supplied diagnostic programs before an on site visit or replacement part will be dispatched The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files data or programs For o...

Page 127: ...ledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement PRODUCT RECOVERY CD ROM If your computer was shipped with a product recovery CD ROM i The product recovery CD ROM and or support...

Page 128: ...amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warr...

Page 129: ...m2 1 8 ft2 Storage temperature 40 ºC to 70º 40 ºF to 158 ºF Storage humidity 8 to 80 relative Operating temperature 5 ºC to 40ºC 40 ºF to 104 ºF Operating humidity 15 to 80 relative Acoustic noise emission Idle Mode Acoustic noise power LwA 40dB typical Acoustic noise pressure LpA 34dB typical Power supply Input voltage 100 127 200 240 V ac Input frequency 50 60 Hz Maximum output power 160 W conti...

Page 130: ...Part Number Printed in 50 Paper not bleached with chlorine D3984 9xxxx USA 12 96 Paper not bleached with chlorine ...

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