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HP Vectra VE 5/xx Series User Manual Download Page 86

5   Troubleshooting Your PC

Solving Problems

74

English

Solving Problems

This chapter can help you solve most problems you might have with 
your PC.

If you are unable to solve your problem after following the advice in 
this chapter, refer to chapter 7, Hewlett Packard Support and 
Information Services. 

uno1.bk : uno1-ch5.fb4  Page 74  Friday, July 18, 1997  3:22 PM

Summary of Contents for Vectra VE 5/xx Series

Page 1: ...User s Guide HP Vectra VE 5 xx Series 2 uno1 bk 1bookf fb4 Page 1 Friday July 18 1997 3 22 PM ...

Page 2: ...pied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Centronics is a registered trademark of Centronics Data Computer Corporation Matrox is a registered trademark of Matrox Electronic Systems Ltd MGA and Millennium are trademarks of Matrox Graphics Inc Microsoft and MS DOS are registered trademarks of Microsoft Corporation Microsoft Windows...

Page 3: ...User s Guide uno1 bk title fb4 Page iii Friday July 18 1997 3 22 PM ...

Page 4: ...tegrated Drive Electronics controller on the PCI bus supporting Fast IDE and Standard IDE three front access drive shelves one can be used as an internal shelf one internal drive shelf four free slots for accessory boards one 32 bit PCI Peripheral Component Interconnect slot one 16 bit ISA Industry Standard Architecture full length slot one 16 bit ISA short slot 16 cm 6 3 inch maximum length one c...

Page 5: ...is manual has a power saving capability which complies with the Environment Protection Agency s EPA 30 watt maximum power consumption in sleep mode with the exception of those models which are fully loaded multimedia PCs The fully loaded multimedia PCs also have energy saving capabilities but use slightly more than the maximum 30 watt limit in power saving mode required for the Energy Star label a...

Page 6: ...vi Francais uno1 bk title fb4 Page vi Friday July 18 1997 3 22 PM ...

Page 7: ...cting the Power Cords 6 Starting the PC for the First Time 7 Creating Master Diskettes 10 2 Using Your PC Starting and Stopping Your PC 12 Starting Your PC 12 Stopping Your PC 13 The HP Vectra Keyboard 14 Advanced Power Management 15 HP User Tools 15 Desktop Management Interface 16 uno1 bk uno1 toc Page vii Friday July 18 1997 3 22 PM ...

Page 8: ...9 Configuring Accessory Boards with Plug and Play 29 Installing an Accessory Board 31 Installing Mass Storage Devices 33 Configuring a Device After Installation 33 Connecting IDE Devices 34 Installing a Flexible Disk Drive or a CD ROM Drive in the Middle Shelf 36 Installing an IDE Hard Disk Drive in the Rear Shelf 39 Installing an IDE Hard Disk Drive in the Bottom Shelf 40 Installing a 5 25 inch D...

Page 9: ...r Messages 75 If you are Unable to Change any Values in Setup 77 If a POST Message is Displayed 77 If Your PC Has a Hardware Problem 81 Display Does Not Work Properly 81 If Your Keyboard or Mouse Does Not Work 83 If Your Printer Does Not Work 84 If the Flexible Disk Drive Does Not Work 85 If the Hard Disk Does Not Work 85 If the CD ROM Drive Does Not Work 86 If an Accessory Board Does Not Work 87 ...

Page 10: ... Windows 3 11 96 Power Consumption Windows 95 97 IRQs DMAs and I O Addresses Used by Your PC 99 Available Video Resolutions 100 The PC s Memory Map 102 The PC s Rear Connectors 103 System Board Connectors and Switches 104 System Board Switches 104 Recycling Your PC 106 7 Hewlett Packard Support and Information Services Introduction 108 Your HP Authorized Reseller 109 HP SupportPack 109 uno1 bk uno...

Page 11: ... Web Site 113 HP FAXback on Demand HP FIRST 113 HP Audio Tips USA only HP Automated Support Directory 114 Ordering Drivers and BIOS on Diskette 114 HP Support Services 116 Hewlett Packard Telephone Support 117 Lifeline Telephone Support 118 HP Network Phone in Support Service NPS 119 Summary 120 Hewlett Packard Marketing Headquarters 121 Glossary 123 Index 125 uno1 bk uno1 toc Page xi Friday July ...

Page 12: ...xii English uno1 bk uno1 toc Page xii Friday July 18 1997 3 22 PM ...

Page 13: ...1 Setting Up Your PC This chapter leads you through the first time installation of your HP Vectra PC uno1 bk uno1 ch1 fb4 Page 1 Friday July 18 1997 3 22 PM ...

Page 14: ... keyboard and mouse manuals The operating system software drivers and HP utilities are preloaded on the hard disk WARNING If you are in any doubt that you can lift the display or PC safely do not try to move them without help Manuals Mouse Computer Power Cord Display Power Cord Typical Display Computer Keyboard uno1 bk uno1 ch1 fb4 Page 2 Friday July 18 1997 3 22 PM ...

Page 15: ...y on top of the computer If you have a large display place it next to the computer Refer to the display s manual for information about the display Installation Tools No tools are required to set up your PC However if you plan to install a disk drive or an accessory board in your PC you will need a flat blade screwdriver For further information about installing accessories refer to page 17 How to I...

Page 16: ...ecting the Mouse Keyboard and Display 1 Connect the mouse keyboard and display to the back of the computer The connectors are shaped to go in one way only 2 Tighten the display cable attachment screws Mouse Keyboard Display uno1 bk uno1 ch1 fb4 Page 4 Friday July 18 1997 3 22 PM ...

Page 17: ...uter and tighten the attachment screws Use the connector labeled Parallel 25 pin parallel connector for a parallel device Serial A 9 pin serial connector for a serial device Serial B 9 pin serial connector for a second serial device Parallel Connector Serial Connector uno1 bk uno1 ch1 fb4 Page 5 Friday July 18 1997 3 22 PM ...

Page 18: ...o in one way only WARNING For your safety always connect the equipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that i...

Page 19: ...ich model PC you have you may also be asked to select which operating system you want to use Windows 3 11 or Windows 95 Once you have confirmed your selection of the operating system you cannot change that selection The operating system that you have NOT chosen will be deleted from the computer s hard disk To initialize your software 1 Switch on the display first and then the PC this will allow yo...

Page 20: ... later The current date and time The type of printer for example HP LaserJet 4M This is shown on the front of the printer You also need to enter the connection used by the printer The model number of your display The display s model number is shown on the cover of the manual supplied with the display and on a label on the rear of the display You may also be asked to select which operating system y...

Page 21: ...he display screen s brightness and contrast to your needs If the picture does not fill the screen or is not centered adjust it using the controls on the display Refer to the display s manual for details Adjust Brightness and Contrast Your Display may be different from the display shown here uno1 bk uno1 ch1 fb4 Page 9 Friday July 18 1997 3 22 PM ...

Page 22: ...e the preloaded software onto your PC Use new diskettes to create master diskettes Windows 3 11 Choose this utility in the HP User Tools group in Program Manager and follow the screen messages which will tell you how many diskettes you need Windows 95 Use the Microsoft Create System Disk utility Refer to the Windows 95 documentation for further information Other Operating Systems Refer to the docu...

Page 23: ...2 Using Your PC This chapter explains how to use the HP Vectra PC to increase your productivity uno1 bk uno1 ch2 fb4 Page 11 Friday July 18 1997 3 22 PM ...

Page 24: ...computer the computer carries out the Power On Self Test POST while the Vectra logo is displayed If you wish to view the POST details press If there is an error in the POST the error will automatically be displayed 3 If you have set a password in the PC s Setup program the password prompt displays after the POST has completed If the Password prompt is displayed type your password and press to be a...

Page 25: ...utton on the control panel Stopping the PC when using Windows 95 To stop or shut down the PC 1 Click on Start 2 Click on Shut Down 3 Click on Shut down the computer You can return the PC to full power mode by pressing the space bar Other Operating Systems For other operating systems refer to the operating system manual for details of how to exit the operating system uno1 bk uno1 ch2 fb4 Page 13 Fr...

Page 26: ...ut Windows 95 The Application Key The Application key allows you to access all the same functions as the right mouse button It can be used to copy and move files to access shortcut menus and get Help information The Application key can also be programmed by your software The Power On Icon on the Space Bar The Power On function enables you to start your PC by pressing the space bar This function is...

Page 27: ...d hard disks IDE and SCSI are stopped placed in their respective off modes While the system is in this mode the modem will still operate and the PC can receive faxes A key press will cause the system to resume to full mode within a few seconds Windows 95 supports a third mode Shut Off Monitor Refer to your operating system documentation for detailed information about how to implement power managem...

Page 28: ...terface DMI The DMI lets an application request information about your computer For example an application can use the DMI to view the hardware and software components installed in your PC the operating system used by your PC the number of available accessory board slots uno1 bk uno1 ch2 fb4 Page 16 Friday July 18 1997 3 22 PM ...

Page 29: ...nstall Accessories In Your PC This chapter explains how to install accessories such as extra memory accessory boards and additional disk drives in your PC uno1 bk uno1 ch3 fb4 Page 17 Friday July 18 1997 3 22 PM ...

Page 30: ... obtain an up to date list of supported devices Up to three front access drives for accessories such as 5 25 inch 1 2 MB flexible disk drive half height order D2881B One internal mass storage device Mounting Rails can be ordered 5 25 inch disk drive rails order D2880A for front access devices 3 5 inch disk drive rails order D3566A 3 5 inch 1 44 MB flexible disk drive one third height order D2035B ...

Page 31: ... it on again Main Memory Modules 32 bit EDO 60 ns 8 MB kit 2 x 4 MB modules order D3646A 1 MB Video Memory Upgrade Up to four accessory boards 256 KB Level 2 Cache Memory optional Processor 16 MB kit 2 x 8 MB modules order D3647A 32 MB kit 2 x 16 MB modules order D3648A Pairs of identical modules must be installed See Installing Memory later in this chapter Order D3659A Top two PCI Bottom three IS...

Page 32: ... outlets the PC and the display Disconnect any connection to a telecommunications network Then remove the display 3 If necessary unlock the cover using the key provided with the PC 4 Slide the two tabs on the front of the computer inwards Firmly slide the cover forward 5 cm 2 inches and lift it up and off the PC uno1 bk uno1 ch3 fb4 Page 20 Friday July 18 1997 3 22 PM ...

Page 33: ...ed so they will not get caught or pulled when you put the cover back on 3 Ensure the cover lock is unlocked and the tabs are inwards 4 Lower the cover onto the computer and firmly slide it into position 5 Slide the two tabs on the front of the cover outwards 6 If a keylock is fitted lock the cover using the key 7 Place the display on top of the computer Reconnect all cables and power cords uno1 bk...

Page 34: ... memory video memory processor battery or accessory board slots 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Lift the front of the power supply to disengage the hinge on the rear 4 Lift the power supply clear and lay it upside down on the frame above the disk drives uno1 bk uno1 ch3 fb4 Page 22 Friday July 18 1997 ...

Page 35: ... all your accessories in the PC 2 Replace the power supply on the left hand side of the PC and ensure that the cables are neatly routed around any accessory boards 3 Raise the front of the power supply and engage the hinge on the rear 4 Lower the front of the power supply into position so that it rests on the front panel uno1 bk uno1 ch3 fb4 Page 23 Friday July 18 1997 3 22 PM ...

Page 36: ...ules are not fully detected in this bank 32 MB modules are not available from HP You can obtain 32 MB modules from your HP reseller CAUTION Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the power supply while you are removing the accessory from the bag Handle ...

Page 37: ...r 4 Pivot the memory module to the vertical position and click into place 5 Repeat this procedure for each memory module you are installing If you need to remove a main memory module 6 Install any other accessories before replacing the cover and power supply Reconnect all cables and power cords Release the retaining clip and pull the module forward and out of the socket uno1 bk uno1 ch3 fb4 Page 2...

Page 38: ...wer supply while you are removing the accessory from the bag Handle the accessory as little as possible and with care To install a cache memory module 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover and power supply 3 Align the cache memory module directly over the socket Firmly press the memory module completely into t...

Page 39: ...tic electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the power supply while you are removing the accessory from the bag Handle the accessory as little as possible and with care To install a pair of video memory modules on the system board follow this procedure 1 Disconn...

Page 40: ... installed in pairs 4 Install any other accessories before replacing the cover and power supply Reconnect all cables and power cords After Installing a Video Memory Upgrade 1 Switch on the PC 2 Select HP User Tools 3 Click on the Video Mode button and follow the screen messages You may be asked to insert a diskette containing an appropriate video driver in drive A For the latest available version ...

Page 41: ...ory boards are Plug and Play but not all ISA boards are Check the accessory board s documentation if you are unsure When you start your PC after installing an accessory board the Plug and Play facility automatically detects which hardware resources IRQs DMAs memory ranges and I O addresses are used by the system based components Configuring non Plug and Play ISA Accessory Boards If you install an ...

Page 42: ...pted by the ICU If you do not have a configuration file for your accessory board you will need to enter the configuration details manually when prompted by the ICU Refer to the documentation supplied with your accessory board for information on the resources required by the board Windows 95 For Windows 95 you will need to run the Add New Hardware wizard to configure the accessory board The setting...

Page 43: ...d power supply 3 Find a free slot Some boards may have preferred locations and special installation instructions detailed in their manuals 4 Unscrew and remove the slot cover Store it in a safe place If the slot cover is tight loosen the screws on the adjacent slots 5 Hold the board horizontally by its top edge Slide it into the board guide of the chosen slot Do not bend the board uno1 bk uno1 ch3...

Page 44: ... VESA standard video adapter board which uses the integrated video graphics controller connect the accessory board s cable to the VESA pass through connector on the system board To access the VESA pass through connector lift the power supply out of its seating and lay it upside down on the frame above the disk drives Remove the protection cover from the rear base of the PC 9 Install any other acce...

Page 45: ... 5 25 inch or 3 5 inch wide front access device or to install a second hard disk drive internally Your PC has the following connectors on the system board which can be used by mass storage devices a flexible disk drive connector which supports up to two flexible disk drives two Enhanced IDE device connectors NOTE You can install a non IDE hard disk drive or CD ROM device but it will need an access...

Page 46: ...oard attachment Up to three IDE devices can be connected to the system board using these data cables Refer to the storage device s manual to check whether you need to set jumpers or if there any special installation procedures Before Installing an Additional IDE Drive Create a bootable diskette before installing an additional IDE drive Refer to the operating system documentation for information on...

Page 47: ...ble drivers from HP refer to the HP BBS Library on page 112 Examples of multiple IDE drive combinations Configuration Connections to data cables 1 Hard disk drive 1 Bootable hard disk drive Master connector HDD data cable 2 Hard disk drives 1 Bootable hard disk drive 2 Second hard disk drive Master connector HDD data cable Slave connector HDD data cable 3 Hard disk drives 1 Bootable hard disk driv...

Page 48: ...the Middle Shelf 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Remove the bezel from the middle shelf and put it in a safe place The bezel snaps in and out and can be removed without any tools Bezel uno1 bk uno1 ch3 fb4 Page 36 Friday July 18 1997 3 22 PM ...

Page 49: ...cessories In Your PC Installing Mass Storage Devices 4 Slide the device into the middle shelf using mounting rails and secure the device in position using the screws provided uno1 bk uno1 ch3 fb4 Page 37 Friday July 18 1997 3 22 PM ...

Page 50: ...e cover Reconnect all cables and power cords WARNING Do not open the CD ROM drive enclosure as there is a danger of electric shock and the laser beam light could harm your eyes Service should be carried out by qualified personnel To avoid discomfort from unexpected noise always turn the volume down before connecting headphones or speakers Listening to loud sounds for prolonged periods may permanen...

Page 51: ... see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Slide the drive into the rear drive shelf supporting the drive with your hand 4 Align the drive with the holes in the rear drive shelf Then secure the drive with the screws provided wi...

Page 52: ... Drive in the Bottom Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives Refer to the drive s manual to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord from the power outlet Disconnect any connection to a telecommunications network 2 Remove the computer s cover 3 If t...

Page 53: ...talling Mass Storage Devices 4 If there is no device in the middle shelf remove the bezel The bezel snaps in and out and can be removed without any tools 5 Remove the two bezels from the bottom shelf uno1 bk uno1 ch3 fb4 Page 41 Friday July 18 1997 3 22 PM ...

Page 54: ...e Devices 42 English 6 Support the power supply with your hand to prevent it falling out and carefully turn the PC onto its side 7 Slide the hard disk into the bottom shelf supporting the disk with your hand uno1 bk uno1 ch3 fb4 Page 42 Friday July 18 1997 3 22 PM ...

Page 55: ...ith the four screws provided 9 Support the power supply with your hand and very carefully return the PC to the upright position 10 Connect the data and power cables to the rear of the drive The connectors are shaped to fit one way only If you are not sure which connector to use refer to Connecting IDE Devices on page 34 Power cable Data cable uno1 bk uno1 ch3 fb4 Page 43 Friday July 18 1997 3 22 P...

Page 56: ...an be installed in the bottom shelf NOTE Disk drives ordered from HP are supplied with mounting rails If you order your drive from another supplier you will need to order drive mounting rails from HP refer to Supported HP Accessories on page 18 1 Disconnect the computer s power supply cord from the power outlet Disconnect any connection to a telecommunications network 2 Remove the computer s cover...

Page 57: ...cessories In Your PC Installing Mass Storage Devices 5 Remove the two bezels from the bottom shelf 6 Remove the side bracket from the bottom shelf and store it in a safe place uno1 bk uno1 ch3 fb4 Page 45 Friday July 18 1997 3 22 PM ...

Page 58: ...r PC Installing Mass Storage Devices 46 English 7 Slide the drive mid way into the bottom shelf 8 Connect the data and power cables to the rear of the drive Data Cable Power Cable uno1 bk uno1 ch3 fb4 Page 46 Friday July 18 1997 3 22 PM ...

Page 59: ... all cables and power cords Installing a 3 5 inch Disk Drive in the Bottom Shelf A slim 1 inch high 3 5 inch disk drive can be installed in the bottom shelf Disk drives ordered from HP are delivered with mounting rails You will need to order drive mounting rails from HP if you order your disk drive from another supplier 1 Disconnect the computer s power supply cord from the power outlet Disconnect...

Page 60: ...s Storage Devices 48 English 4 If there is no device in the middle shelf remove the bezel The bezel snaps in and out and can be removed without any tools 5 Remove the two bezels from the bottom shelf uno1 bk uno1 ch3 fb4 Page 48 Friday July 18 1997 3 22 PM ...

Page 61: ...ories In Your PC Installing Mass Storage Devices 6 Slide the drive completely into the bottom shelf and secure it with the screws provided with the device 7 Replace the side bezel uno1 bk uno1 ch3 fb4 Page 49 Friday July 18 1997 3 22 PM ...

Page 62: ...e connectors are shaped to fit one way only 9 If a device was removed from the middle shelf replace it 10 If no device was removed from the middle shelf replace the bezel 11 Install any other accessories before replacing the cover Reconnect all cables and power cords Data Cable Power Cable uno1 bk uno1 ch3 fb4 Page 50 Friday July 18 1997 3 22 PM ...

Page 63: ...rds from the power outlets Disconnect any connection to a telecommunications network 2 Remove the computer s cover and lift the power supply from it s seating as described in Moving and Replacing the Power Supply on page 22 3 If the heatsink is not attached to the processor unclip and remove the heatsink 4 Raise the lever on the socket to unlock the processor and lift out the processor Heat Sink P...

Page 64: ... clip if the heatsink is not attached to the processor 6 Set the switches on the system board for the correct processor speed Refer to the section System Board Connectors and Switches on page 104 If you use an Intel Overdrive processor refer to the instruction leaflet supplied with the processor to see whether you should change the position of any switches on the system board 7 Replace the compute...

Page 65: ...cover refer to Removing the Cover on page 20 2 Remove the security bracket from the storage position 3 Insert the security bracket from inside the computer into the slot shown in the diagram above 4 Press it firmly until it snaps into place 5 Install any other accessories before replacing the cover Remove the bracket from the storage position Insert the bracket in the computer uno1 bk uno1 ch3 fb4...

Page 66: ...3 How to Install Accessories In Your PC Installing the Security Bracket 54 English uno1 bk uno1 ch3 fb4 Page 54 Friday July 18 1997 3 22 PM ...

Page 67: ...4 The HP Setup Program This chapter describes how to use the HP Setup program uno1 bk uno1 ch4 fb4 Page 55 Friday July 18 1997 3 22 PM ...

Page 68: ...the Secure switch system board switch 8 is set to the OPEN position For further information on switches refer to System Board Connectors and Switches on page 104 The BIOS Setup is menu driven enabling you to easily access all the options which are grouped in the following categories Main Preferences Configuration Security Power and Exit A solid right arrow indicates categories which have sub menus...

Page 69: ...bottom of the screen F2 Setup appears for a short period during the POST Power On Self Test NOTE If you fail to press in time and the start up process continues you will need to restart your PC to go through the POST again so you can press F2 Setup uno1 bk uno1 ch4 fb4 Page 57 Friday July 18 1997 3 22 PM ...

Page 70: ...4 The HP Setup Program Using the HP Setup Program 58 English 3 The PC s Setup program will display uno1 bk uno1 ch4 fb4 Page 58 Friday July 18 1997 3 22 PM ...

Page 71: ...xit from a sub menu The and arrows select menus from the menu bar loads factory installed default values restores previous values from CMOS the battery backed up memory or displays the general help screen exits from the general help screen Use the key to exit Setup without saving any changes Use the key to save your settings and exit Setup Pressing the or arrow keys while you are on a main menu sc...

Page 72: ...Setup program is accessed by pressing during the PC s Power On Self Test On line help is provided at the right hand side of the Setup screen for each item on the Setup screens When you highlight an item the help for that item is displayed The Setup items displayed on your screen may differ from those shown in the following tables Setup Item Default Action Main System time System date Allows you to...

Page 73: ...lows you to set the number of times per second a keystroke will be repeated when a key is held down This option is not displayed if you are running Windows 95 Delay before auto repeat 50 Second Allows you to specify the length of the delay before a character is repeated when a character is held down If you generally press keys slowly and heavily set the delay to a higher number to make your keyboa...

Page 74: ... resources used by the port Serial port B 2F8h IRQ3 Enables disables the on board serial port B at the specified address Disabled frees resources used by the port Flexible disk controller Enabled Enables or disables the on board flexible disk controller Flexible disk drive A 1 44MB 3 1 2 Selects the flexible disk drive type Flexible disk drive B Not Installed Selects the flexible disk drive type A...

Page 75: ...n color depths The video BIOS will automatically choose the best fit should this be the case The higher the refresh rate the better the ergonomic performance The lower the refresh rate the better the video performance Your display must be able to support the refresh rates vertical frequencies you set 800x600 mode 75Hz 1024x768 mode 75Hz 1280x1024 mode i43Hz Memory and Cache Memory caching Both Con...

Page 76: ... IDE adapters Both Enable or disable the on board IDE adapters Primary enables only the HDD data cable marked HDD next to the system board attachment Both enables the HDD data cable and the CD ROM data cable marked CD ROM next to the system board attachment Autotype fixed disk Automatically attempts to detect and identify the IDE drive when you press the Enter key Type User 642 MB Select Auto for ...

Page 77: ...Cylinder Heads Sectors 32 bit I O Enabled Enable or disable 32 bit data transfer Transfer mode Only available if User mode has been selected as Type PI0 mode 3 Selects the hard disk drive transfer mode and data transfer rate PC I Devices Slot 1 Bus Master Enabled Enable this option if you need the BIOS to set the PCI Bus Master bit This could be necessary for some old PCI cards Slot 2 Bus Master E...

Page 78: ...When the PC is started with the keyboard locked the Caps Lock LED flickers until the keyboard is unlocked Boot on flexible disk drive Enabled Enables or disables boot on flexible disk drive Write on flexible disk drives Enabled Enables or disables writes on flexible disk drives Disabling prevents data being copied in your absence Use of flexible disk drive User Limits the use of flexible disk driv...

Page 79: ... time depending on the CPU speed Standby Wakeup Mouse PS2 IRQ12 Enabled Enables or disables the system to return to full speed when the mouse is moved Suspend Wakeup IRQ3 Serial Port Enabled Enables or disables the system to return to full speed when an IRQ is generated IRQ4 Serial Port Enabled Save changes and Exit Exit without saving changes Setup Item Default Action uno1 bk uno1 ch4 fb4 Page 67...

Page 80: ...er on password prompt to prevent your PC being started or used in your absence A user password can only be set if an administrator password has been set The user password also allows the possibility of starting the PC with the keyboard locked You must then type the password and press to unlock the keyboard Setting Passwords 1 Turn on the PC and the display If the PC is already turned on save your ...

Page 81: ...ey to select the Security menu item Use the or arrow keys to highlight the Set Administrator Password field Type the password twice and press 4 If you do not set an Administrator password you cannot set a user password 5 If that is all you want to change in Setup press to save your password and exit Setup F2 Setup uno1 bk uno1 ch4 fb4 Page 69 Friday July 18 1997 3 22 PM ...

Page 82: ...ght the Set User Password field Type your password twice and press 6 If that is all you want to change in Setup press to save your password and exit Setup Passwords become effective after you have exited Setup and re booted the PC Clearing Passwords To remove either password follow the same procedure as to set a password but do not enter anything in the password field press return and then press r...

Page 83: ... 1 Switch on the PC 2 When F2 Setup is displayed press to run the Setup program 3 From the Configuration menu choose Hard disk drive 4 Select the disk you have just installed 5 Select Auto in the Type field 6 Select Autotype fixed disk and press 7 Press to save your choice and exit Setup Refer to the operating system documentation for information about formatting a drive and installing the operati...

Page 84: ...4 The HP Setup Program After Installing an IDE Drive 72 English uno1 bk uno1 ch4 fb4 Page 72 Friday July 18 1997 3 22 PM ...

Page 85: ...5 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC uno1 bk uno1 ch5 fb4 Page 73 Friday July 18 1997 3 22 PM ...

Page 86: ... chapter can help you solve most problems you might have with your PC If you are unable to solve your problem after following the advice in this chapter refer to chapter 7 Hewlett Packard Support and Information Services uno1 bk uno1 ch5 fb4 Page 74 Friday July 18 1997 3 22 PM ...

Page 87: ...here Are No Error Messages If your display is blank and there are no error messages when you turn on your PC follow this procedure 1 Check external items 2 Check internal items 3 Reconstruct your PC s components Check External Items Be sure the following external items are functioning properly Check that the computer and display are turned on The power light should be illuminated Check the display...

Page 88: ...ies one at a time to determine which one is causing the problem Action Reference Check all internal cables Ensure they are correctly attached and firmly in place Check that the processor is correctly installed Refer to Installing an Upgrade Processor on page 51 Check that the processor speed switches have been set correctly Refer to System Board Connectors and Switches on page 104 Check that the m...

Page 89: ...es on page 104 Be sure the Secure Switch is set to open 5 Replace the cover 6 Reconnect all cables and power cords 7 Turn on the display and computer If a POST Message is Displayed If a POST error is detected when the PC starts details of the error are displayed The BIOS offers two possibilities you can press to ignore the error and continue or you can press to run Setup and correct the system con...

Page 90: ...the PC This will erase the CMOS memory d Wait until the PC has started The screen will flash with a message similar to this Configuration has been cleared set switch 6 to the OPEN position before rebooting Turn off the PC disconnect the power and cables and remove the cover e Set the system board switch 6 CMOS STATUS on the switch block to OPEN to re enable the configuration 2 Replace the cover an...

Page 91: ...Setup The HP Setup Program on page 55 Diskette Drive A or B error Check whether the diskette drive is connected Check Setup for the configuration The HP Setup Program on page 55 System battery is dead You may get this message if the PC is disconnected for a few days When you Power on the PC run Setup to update the configuration information The message should no longer be displayed Should the probl...

Page 92: ... hangs after POST Check that cache memory and main memory are correctly set in their sockets Other An error message may be displayed and the PC may hang for 20 seconds and then beep The POST is probably checking for a mass storage device which it cannot find and the PC is in Timeout Mode After Timeout run Setup to check the configuration Message Corrective Action and or Explanation uno1 bk uno1 ch...

Page 93: ...ontrols are properly set Ensure that the display video cable is correctly connected Switch off the display and unplug it from the power outlet Disconnect the video cable and examine the video cable connector pins If the pins are bent carefully straighten them Check that the video upgrade is properly installed if you have one Check that an accessory board doesn t use the same I O address as the int...

Page 94: ...Press the up arrow key to select the Display line and press 6 Select the VGA line and press 7 Press again to accept the configuration 8 Press and to restart the PC 9 If necessary type WIN to restart Windows 10 When Windows starts select the correct display with HP User Tools Windows 95 When you change the display type when using Windows 95 a confirmation box is displayed prompting you to confirm t...

Page 95: ... your display manual to find out which refresh rate is required Use Setup HP User Tools or your operating system s procedures to select the correct refresh rate If Your Keyboard or Mouse Does Not Work Ensure that the keyboard or mouse is correctly connected Ensure that the mouse driver supplied with the preloaded software is installed correctly Choose a Logitech mouse driver in Windows SETUP Clean...

Page 96: ...eed mechanism for a paper jam Make sure that the printer is configured correctly for the PC and for the application a Ensure the PC s port has been correctly configured using Setup b Make sure the printer is correctly set up in your operating system s configuration c Ensure the application program s print menu has been correctly set up Refer to the manual supplied with the application software Che...

Page 97: ...sk drive Write on flexible disk drives Use of flexible disk drive Check the option on the Setup Configuration menu which enables or disables the on board flexible disk controller Check that the disk power and data cables are correctly connected Clean the flexible disk drive using a diskette cleaning kit If the Hard Disk Does Not Work Check that the disk power and data cables are correctly connecte...

Page 98: ...ler board a SCSI hard disk for example the activity light does not flicker when the PC is accessing the hard disk drive If the CD ROM Drive Does Not Work Check that the cables have been properly connected Check that a CD is inserted in the drive Verify that the CD ROM is declared as CD in Setup on the Hard Disk Drives menu Verify that the On board Bus IDE Adapters item is set to Both in Setup If y...

Page 99: ...r DMA also used by the PC Refer to IRQs DMAs and I O Addresses Used by Your PC on page 99 Refer to the board s manual for further details When using Windows 3 11 you can obtain information about the current use of IRQs by the PC by typing MSD at the MS DOS prompt and pressing If you are using Windows 95 use the Device Manager Check that the PC has been configured correctly in Setup If the problem ...

Page 100: ...t a new User Password This will replace the old password which you had forgotten 6 Press to save the new Password and exit Setup If you forget both the User Password and the Administrator Password 1 Switch off the PC 2 Remove the computer s cover 3 Set switch 5 PASWD EN on the system board switch block to CLOSED 4 Switch on the PC and allow it to complete its startup routine The message Passwords ...

Page 101: ...er Management Does Not Work Power Management in Windows 3 1 1 Check that the Sleep icon appears in the StartUp Windows group If it is absent click on the File menu in the Program Manager and select the New option to install SLEEP EXE from the C WINDOWS directory in the StartUp group Check that Power Management is enabled using the Power icon in the Windows Control Panel 1 Double click on the Power...

Page 102: ...ollowing reasons the time has changed for the seasons the PC has been unplugged from the power too long and the battery is discharged To change the date and time use the HP User Tools program for Windows 3 11 and Windows 95 You can also use the Setup program to change the date and time Changing the Battery Special care is needed in changing the battery Instructions for changing the battery are giv...

Page 103: ...n the Setup program to reconfigure the computer WARNING There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn the old battery Replace the battery only with the same or equivalent type recommended by the manufacturer The battery in this PC is a lithium battery which does not contain heavy metals nevertheless in order to ...

Page 104: ...5 Troubleshooting Your PC If Your PC Has a Software Problem 92 English uno1 bk uno1 ch5 fb4 Page 92 Friday July 18 1997 3 22 PM ...

Page 105: ...6 Technical Information This chapter provides technical information about your PC uno1 bk uno1 ch6 fb4 Page 93 Friday July 18 1997 3 22 PM ...

Page 106: ...in VGA 25 pin parallel connector Mode Centronics bidirectional EPP or ECP Parallel port 278h IRQ 5 378h IRQ 7 or Disabled 9 pin serial connectors Standard Two UART 16550 buffered serial ports both RS 232 C Serial port A or B 238H IRQ3 2E8h IRQ 3 2F8h IRQ 3 228h IRQ4 338H IRQ4 3E8h IRQ 4 3F8h IRQ 4 or Disabled Disk drive shelves Four internal mass storage shelves supporting one internal 3 5 inch ha...

Page 107: ... connector HP mouse with mini DIN connector Characteristics Description Weight excluding keyboard and display 9 kilograms 20 pounds Dimensions 39 cm D by 42 cm W by 12 5 cm H 15 3 inches by 16 5 inches by 4 9 inches Footprint 0 17 m2 1 8 sq ft Storage temperature 40 C to 70 C 40 F to 158 F Storage humidity 8 to 80 relative Operating temperature 5 C to 40 C 40 F to 104 F Operating humidity 15 to 80...

Page 108: ...ower block with a switch You should be aware that the PC will lose its time settings within a few days if you unplug the PC or switch off the PC at the power block 1 Loading a CD ROM in the CD ROM drive will increase these values by 10w 1 Loading a CD ROM in the CD ROM drive will increase these values by 10w Consumption at 115V 60Hz 75MHz 100MHz 133MHz Off 1 9w 1 9w 1 9w Sleep1 16 5w 17 8w 17 4w W...

Page 109: ...M in the CD ROM drive will increase these values by 10w 5 V 4 5A limit per slot limited by system board 12 V 1 5A limit per slot limited by system board 5 V 0 1A total power limit limited by power supply 12 V 0 3A total power limit limited by power supply 5 V 4 5A maximum per slot 12 V 0 5A maximum per slot 12 V 0 1A maximum per slot Consumption at 115V 60Hz 75MHz 100MHz 133MHz Off 1 9w 1 9w 1 9w ...

Page 110: ...Typical Power Consumption Availability for ISA Accessory Slots Typical Power Consumption Availability for PCI Accessory Slots There is a maximum per slot limit of 25 W between all supply rails 1 Loading a CD ROM in the CD ROM drive will increase these values by 10w Consumption at 230V 50Hz 75MHz 100MHz 133MHz Off 2 7w 2 7w 2 7w Windows1 22 6w 23 6w 23 4w Sleep1 18 5w 19 6w 19 4w WIN HDD1 30w 33w 3...

Page 111: ...I devices if not used by ISA board IRQ11 available for PCI devices if not used by ISA board IRQ12 mouse IRQ13 processor IRQ14 integrated IDE hard disk drive controller IRQ15 free if not used by second IDE controller DMAs used by PC DMA 0 free if not used for parallel port in Setup DMA 1 free if not used for ECP parallel port in Setup DMA 2 flexible disk drive controller DMA 3 free DMA 4 used to ca...

Page 112: ... operating systems For details of how to obtain further information see chapter 7 Hewlett Packard Support and Information Services Typical Windows 3 1x Video Resolutions Resolution Number of colors Refresh Rate Memory 640 x 480 16 256 64K 16M 60 72 75 1 MB 800 x 600 16 256 56 60 72 75 800 x 600 64K 56 60 1024 x 768 16 256 i43 60 70 75 1280 x 1024 16 i43 Resolution Number of colors Refresh Rate Mem...

Page 113: ...16 256 64K 16M 60 72 75 1 MB 800 x 600 16 256 56 60 72 75 800 x 600 64K 56 60 1024 x 768 256 43i 60 70 75 Resolution Number of colors Refresh Rate Memory 640 x 480 16 256 64K 16M 60 72 75 2 MB 800 x 600 16 256 64K 16M 56 60 72 75 1024 x 768 256 64K 43i 60 70 75 1280 x 1024 256 43i 60 72 75 uno1 bk uno1 ch6 fb4 Page 101 Friday July 18 1997 3 22 PM ...

Page 114: ... 100000 64 KB BIOS area 896 KB to 928 KB 0E0000 to 0E7FFFF 32 KB available 800 KB to 896 KB 0C8000 to 0E0000 96 KB available for accessory boards 768 KB to 800 KB 0C0000 to 0C8000 32 KB Video BIOS Area 640 KB to 768 KB 0A0000 to 0C0000 128 KB Video Memory Area 640 KB Base Memory Area 0 KB to 640 KB 09F000 to 0A0000 Extended BIOS Data Area User Application Program Area MS DOS Operating System 0500 ...

Page 115: ...h 103 6 Technical Information The PC s Rear Connectors The PC s Rear Connectors Parallel Connector VGA Video Connector Keyboard Mouse Serial Connector uno1 bk uno1 ch6 fb4 Page 103 Friday July 18 1997 3 22 PM ...

Page 116: ...bled default closed disabled clear passwords 6 CMOS open normal default closed clear CMOS 7 Processor speed see table on next page 8 Secure mode selection open normal default closed Super secure mode no BIOS flashing and no Setup changes allowed 9 Keyboard space bar power on open disabled default closed enabled 10 Not used VESA Connector System Board Switches uno1 bk uno1 ch6 fb4 Page 104 Friday J...

Page 117: ...tch1 Switch 2 Switch 3 Switch 4 Switch 7 CPU Frequency 75 MHz CPU bus Frequency 50 MHz PCI Frequency 25 MHz AT Frequency 8 33 MHz Closed Closed Open Open Open CPU Frequency 100 MHz CPU bus Frequency 66 MHz PCI Frequency 33 MHz AT Frequency 8 25 MHz Open Closed Open Open Closed CPU Frequency 133 MHz CPU bus Frequency 66 MHz PCI Frequency 33 MHz AT Frequency 8 25 MHz Open Closed Closed Open Closed u...

Page 118: ...ke back program in several countries The collected equipment is sent to one of HP s recycling facilities in Europe or the USA As many parts as possible are re used The remainder is recycled Special care is taken of batteries and other potentially toxic substances which are reduced into non harmful elements by means of a special chemical process If you require more information about HP s product ta...

Page 119: ...7 Hewlett Packard Support and Information Services uno1 bk uno1 ch7 fb4 Page 107 Friday July 18 1997 3 22 PM ...

Page 120: ...eller HP SupportPack HP Support Assistant CD ROM HP Information Services HP Support Services Technical phone support Lifeline phone support Network phone in support NOTE When calling any of the international telephone numbers listed in this chapter replace the with your international telephone access code Service Means of Access HP Forum on CompuServe Modem HP Forum on America Online US only Modem...

Page 121: ...lored to your specific needs regarding product development or custom installations as will third party support services or the HP Customer Support organization in your country HP SupportPack HP s three year SupportPack is available from your local reseller It must be purchased within 30 days of purchasing your HP Vectra The concept of SupportPack is simple It allows you to extend your one year on ...

Page 122: ...configuration information Troubleshooting information Drivers and utilities Technical reference manuals Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system Request document number 9025 US and Asia Pacific or 19025 Europe Subscriptions can also be obtained by contacting the following numbers Region Phone Number Fax Number Asia...

Page 123: ...tra PC and HP products You can also download the latest versions of drivers BIOS and software utilities for HP Vectra PCs As a preferred Hewlett Packard customer you are invited to join CompuServe at no initial charge For the United States and the United Kingdom call the number shown below and ask for representative 51 For all other locations first call the worldwide number to obtain the number of...

Page 124: ...s software application notes or utilities for HP products Membership information can be obtained by calling 1 800 827 6364 giving the preferred customer number 1118 HP BBS Library The HP electronic bulletin board library service contains the latest versions of drivers BIOS and utilities which you can download to your PC using a modem Support documentation is also available Set your modem for no pa...

Page 125: ...o download the latest versions of drivers BIOS and software utilities The Access Guide Directory guides you through the information and services available HP FAXback on Demand HP FIRST HP FIRST is a service where you can select documents support and technical information data sheets and pre sales information which are then faxed to you To access this service you can use a touch tone phone and have...

Page 126: ... You can order diskettes from HP with the latest versions of drivers BIOS and software utilities The diskettes will be delivered by mail Information for ordering diskettes is set out in the table below Australia 61 3 9272 2627 Phone or fax Singapore 65 291 7951 Phone or fax Hong Kong 852 2506 2422 Phone or fax New Zealand 64 9 356 6642 Phone or fax Europe 31 20 681 5792 Phone or fax Worldwide 1 20...

Page 127: ...Driver Fulfillment for Hewlett Packard PO Box 1754 Greeley Colorado 80632 USA Mail European Fulfillment for Hewlett Packard c o StarPak International Ltd Hartlepool Cleveland TS25 2YP United Kingdom Australia Asia Pacific Phone 61 2 565 6099 Monday Friday 8 30 a m 5 30 p m Australian Eastern Time Phone 65 740 4477 Monday Friday 8 30 a m 5 30 p m Singapore Time Fax 61 2 519 5631 Fax 65 740 4499 Mai...

Page 128: ... years of hardware warranty via the Lifeline program which is a fee based service The HP telephone support service does NOT provide free telephone support for PCs configured as network servers If you do configure your PC as a network server you are advised to contact your HP reseller to purchase a network phone in support contract which will provide you with a fee based telephone support service N...

Page 129: ...pean Customer Support Center is available in English Monday to Friday 8 30 am to 6 00 pm Central European time except Wednesday when the hours are 8 30 am to 4 00 pm The number is 31 20 581 3330 Other Regions Contact your reseller who will be able to help you or direct you to the appropriate HP telephone support service Please have the following information ready when you call so that your enquiry...

Page 130: ... flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied In the US please call the appropriate number listed below Free access to HP information services is not affected by this service You are encouraged to access HP Information Services throughout the life of your PC wheth...

Page 131: ...h leading Network Operating Systems and Network manufacturers support your HP and non HP products with a single telephone call increase network uptime You can purchase the HP NPS service as an annual contract billable in advance annually bi annually quarterly or at an hourly rate This contract service provides unlimited toll free access to HP Response Center Engineers RCEs To obtain an HP NPS cont...

Page 132: ... N A Annual subscription Anytime HP Electronic Services Technical information drivers utilities tools and diagnostics Anytime 24 hour access No charge Anytime HP BBS Internet FTP WWW CompuServe Technical Phone Support Basic assistance for PC setup configuration start up and hardware diagnosis First year Business hours No charge At time of purchase HP Lifeline Phone Support Basic assistance for PC ...

Page 133: ...sia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong LATIN AMERICA Hewlett Packard Latin Am Hdqtrs Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D F EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P O Box 1217 Meyrin 2 Geneva Switzerland USA Intercon Operations Hdqtrs Hewlett Packard Company 3495 Deer Creek Road P O Box 10495 Palo Alto CA 94...

Page 134: ...7 Hewlett Packard Support and Information Services Hewlett Packard Marketing Headquarters 122 English uno1 bk uno1 ch7 fb4 Page 122 Friday July 18 1997 3 22 PM ...

Page 135: ...controller A device that enables another device such as a hard disk to communicate with the computer device driver Software that enables the computer to interface with a specific peripheral such as a printer or display EPA energy star program A standard for power management which requires automatic power down to less than 30 W expansion slot A slot inside the computer connected to the system board...

Page 136: ...f colors Printer resolution is measured in dpi dots per inch ROM Read Only Memory Computer memory used to store parts of the computer s operating system permanently ROM chips can contain instructions and data SCSI Small Computer System Interface A high speed data bus used for connecting hard disks tape drives and other accessories to your computer SCSI chain Devices connected on a single SCSI bus ...

Page 137: ... 99 DMI 16 drivers obtaining via FTP 113 obtaining via HP BBS 112 obtaining via World Wide Web 113 ordering by mail 114 E error message 77 Errors Power On Self Test 79 F flexible disk drive installing 36 installing 1 inch high 44 problems 85 FTP access to HP 113 G glossary 123 H hard disk problems 85 Hewlett Packard BBS library 112 FTP access 113 information services 111 marketing headquarters 121...

Page 138: ... 88 with the flexible disk drive 85 with the hard disk 85 with the keyboard or mouse 83 with the printer 84 processor upgrade installing 51 R recycling your PC 106 Removing cover 20 Replacing cover 21 S s 68 security bracket installing 53 security features configuring 68 serial port location 5 setting passwords 68 Setting up your PC 1 10 SETUP 55 SETUP program starting 56 understanding 60 SETUP ca...

Page 139: ...or installation 3 troubleshooting 73 U unpacking the PC 2 URL for HP World Wide Web site 113 using PC 11 16 V VESA connector 32 video memory modules installing 27 Video Resolutions 100 Video Resolutions Windows 100 Video Resolutions Windows 95 101 W World Wide Web access to HP 113 uno1 bk uno ix Page 127 Friday July 18 1997 3 22 PM ...

Page 140: ...128 Index uno1 bk uno ix Page 128 Friday July 18 1997 3 22 PM ...

Page 141: ...Regulatory Information and Warranty uno1 bk bckmttr fb4 Page 129 Friday July 18 1997 3 22 PM ...

Page 142: ... 60825 1 1994 applicable when the product has a built in CD ROM Drive EMC International CISPR 22 1985 Class B Europe EN 55022 1988 Class B EN 50082 1 1992 IEC 555 2 1982 A 1985 EN 60555 2 1987 IEC 1000 3 3 1994 EN 61000 3 3 1995 IEC 801 2 1991 prEN 55024 2 1992 3 kV CD 8 kV AD IEC 801 3 1991 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines Supplementary...

Page 143: ...remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Changing a battery There is a danger of explosion if the battery is incorrectly installed The old battery must be removed before installing a replacement battery Replace only with the same or equivalent type recommended by the manufacturer...

Page 144: ...r indirect connection to Public Telecommunication Systems within the United Kingdom Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung 3 GSGV Deutschland LpA 70 db am Arbeitsplatz normaler Betrieb nach EN27779 11 92 Notice for Japan Notice for Korea uno1 bk bckmttr fb4 Page 132 Friday July 18 1997 3 22 PM ...

Page 145: ...ate or province to province Limitation of Liability and Remedies The remedies provided above are the customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages whether based on warranty contract tort or any other legal theory The foregoing limitation of liability shall not apply in the event that any HP product sold her...

Page 146: ...verage faster response time or service in an Excluded Travel Area are often available from HP an authorized dealer or authorized distributor at additional charge Customer Responsibilities The customer may be required to run HP supplied diagnostic programs before an on site visit or replacement part will be dispatched The customer is responsible for the security of its proprietary and confidential ...

Page 147: ...d under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement 4 TRANSFER OF RIGHTS IN SOFTWARE Customer may transfer rights in the software to a thi...

Page 148: ...oduct Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration of this written ...

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