HP TOUCHSMART TM2 Maintenance And Service Manual Download

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Mass storage devices

Item

Description

Spare part number

(1)

Hard drive

(includes hard drive bracket and Mylar cover):

640-GB,

5400-rpm

611495-001

500-GB,

7200-rpm

584381-001

320-GB,

7200-rpm

584380-001

250-GB,

7200-rpm

584379-001

Hard Drive Hardware Kit

(not illustrated, includes hard drive bracket, Mylar

cover, and hard drive screws)

584382-001

(2)

External optical drive

(includes bezel, bracket, and cable):

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive with LightScribe

584384-001

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe

584383-001

Mass storage devices

Summary of Contents for TOUCHSMART TM2

Page 1: ...HP TouchSmart tm2 Notebook PC Maintenance and Service Guide ...

Page 2: ...n is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This guide is a troubleshooting reference used for maintaining ...

Page 3: ...001 626506 001 626507 001 July 2010 Updated processors in the following location Product description on page 1 Updated system board spare part numbers in the following locations Computer major components on page 15 Sequential part number listing on page 23 and System board on page 61 iii ...

Page 4: ...iv MSG revision history ...

Page 5: ...allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety ...

Page 6: ...vi Safety warning notice ...

Page 7: ...ted parts catalog 13 Service tag 13 Computer major components 15 Plastics Kit 20 Mass storage devices 21 Miscellaneous parts 22 Sequential part number listing 23 4 Removal and replacement procedures 27 Preliminary replacement requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage...

Page 8: ... Setup Utility 72 Using Setup Utility 73 Changing the language of Setup Utility 73 Navigating and selecting in Setup Utility 73 Display system information 74 Restoring default settings in Setup Utility 74 Exiting Setup Utility 75 Setup Utility menus 75 Main menu 75 Security menu 75 System Configuration menu 76 Diagnostics menu 76 Updating the BIOS 77 Determining the BIOS 77 Downloading a BIOS upda...

Page 9: ... Restore to a previous date and time 88 Performing a recovery 88 Recovering from the recovery discs 88 Recovering from the dedicated recovery partition select models only 89 8 Connector pin assignments 90 Audio in microphone 90 Audio out headphone 90 External monitor 91 HDMI 92 RJ 45 network 93 Universal Serial Bus 93 9 Power cord set requirements 94 Requirements for all countries 94 Requirements ...

Page 10: ...x ...

Page 11: ...5450 4550 ATI Park Pro graphics subsystem with at least 512 MB of dedicated video memory Support for Blu ray and or high definition HD DVD playback with HD decode and DX11 and HDMI support Panels 12 1 inch WXGA 1280 800 16 10 wide aspect ratio LED BrightView with Wacom touch screen multitouch enabled and EMR support Typical brightness 200 nits Memory Two SODIMM slots Customer accessible upgradable...

Page 12: ...Microsoft premium requirements Two omni directional digital dual array microphones Beam forming echo cancellation noise suppression software Pavilion branded Altec Lansing speakers Ethernet Integrated 10 100 1000 Gigabit Ethernet network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module includes two 2 4 GHz antennae in display assembly Athero...

Page 13: ...nd the HP Notebook QuickDock Keyboard pointing devices 12 1 inch island style keyboard with duracoat finish Taps enabled as default TouchPad with 2 buttons and two way scroll supports clickpad and HP defined gestures Wacom 9 0 mm touch screen pen Power requirements 6 cell 62 Wh 2 80 Ah Li ion battery 65 W HP Smart AC adapter with localized cable plug support 2 wire plug with ground pin supports 2 ...

Page 14: ...antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam Records video and captures still photographs 5 Speakers 2 Produce sound 4 Chapter 2 External component identification ...

Page 15: ...structions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Keys Item Component Function 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with an...

Page 16: ...light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE Wireless devices are enabled at the factory Amber All wireless devices are off 4 TouchPad off indicator Amber The TouchPad is off Off The TouchPad is on 6 Chapter 2 External component identification ...

Page 17: ...he TouchPad off indicator NOTE When the TouchPad zone is active the light is off 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 4 TouchPad zone Moves the pointer and selects or activates items on the screen Top components 7 ...

Page 18: ...d off during routine operation Rear components Item Component Function 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 External monitor port Connects an external VGA monitor or projector 3 RJ 45 network jack Connects a network cable 8 Chapter 2 E...

Page 19: ... audio component 3 USB port Connects an optional USB device 4 Audio out headphone jack Audio in microphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone NOTE When a device is connected to the jack the device speakers are disabled 5 Drive light Blinking white The hard drive is bein...

Page 20: ...omputer is on briefly slide the power switch to exit Sleep When the computer is in the Sleep state briefly slide the power switch to exit Sleep When the computer is in Hibernation briefly slide the power switch to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective slide and hold the power switch for at least 5 seconds to turn off the computer To...

Page 21: ...ry Stick Memory Stick Pro MultiMediaCard Secure Digital Memory Card xD Picture Card 8 USB ports 2 Connect optional USB devices 9 Battery light Off The computer is running on battery power Blinking amber The battery has reached a low battery level a critical battery level or there is a battery error Amber A battery is charging White The computer is connected to external power and the battery is ful...

Page 22: ...factory 3 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Hard drive bay Holds the hard drive 5 Memory module compartment Contains the memory module slots WLAN module slot and holds the RTC battery 12 Chapter 2 Externa...

Page 23: ...s an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Model description This is the number used to locate documents drivers and support for the computer 5 Warranty period This number d...

Page 24: ...14 Chapter 3 Illustrated parts catalog ...

Page 25: ...Computer major components Computer major components 15 ...

Page 26: ... includes cable and 2 retention clips For use in Belgium 584161 A41 For use in Brazil 584161 201 For use in Canada 584161 121 For use in Denmark Finland and Norway 584161 DH1 For use in France 584161 051 For use in Germany 584161 041 For use in Greece 584161 DJ1 For use in Israel 584161 BB1 For use in Italy 584161 061 For use in Latin America 584161 161 For use in the Netherlands 584161 B31 For us...

Page 27: ...01 Equipped with discrete graphics subsystem and Intel Core i3 380UM 1 33 GHz processor 800 MHz FSB 3 MB L3 cache 18 W 626506 001 Equipped with discrete graphics subsystem and Intel Core i3 330UM 1 20 GHz processor 800 MHz FSB 3 MB L2 cache 18 W 611489 001 Equipped with discrete graphics subsystem and Intel Pentium U5400 1 20 GHz processor 800 MHz FSB 2 MB L2 cache 18 W 611487 001 Equipped with UM...

Page 28: ...nea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Italy the Ivory Coast Jamaica Jordan Kenya Kiribati Kyrgyzstan Laos Latvia Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the N...

Page 29: ...r 320 GB 7200 rpm 584380 001 250 GB 7200 rpm 584379 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and hard drive screws 584382 001 19 6 cell 62 Wh 2 8 Ah Li ion battery 586021 001 Computer major components 19 ...

Page 30: ...tics Kit includes 592971 001 1 Display hinge cover 2 Memory module compartment cover includes 2 captive screws secured with C clips 3 Hard drive cover includes 1 rubber foot and 2 captive screws secured with C clips 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...380 001 250 GB 7200 rpm 584379 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket Mylar cover and hard drive screws 584382 001 2 External optical drive includes bezel bracket and cable Blu ray ROM DVD RW SuperMulti Double Layer Drive with LightScribe 584384 001 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe 584383 001 Mass storage devices 21 ...

Page 32: ...90371 081 For use in Europe the Middle East and Africa excluding South Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in the United Kingdom and Singap...

Page 33: ...e in Brazil 490371 202 Power cord for use in Brazil 490371 AA1 Power cord for use in the People s Republic of China 490371 AB1 Power cord for use in Taiwan 490371 AD1 Power cord for use in South Korea 490371 BB1 Power cord for use in Israel 490371 D01 Power cord for use in Argentina 490371 D61 Power cord for use in India 537921 001 Bluetooth module NOTE The Bluetooth module spare part kit does not...

Page 34: ...is St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda the United Arab Emirates the United Kingdom Uruguay Uzbekistan Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 584161 001 Keyboard for use in the United States includes cable and 2 retention clips 584161 031 Keyboard f...

Page 35: ...es bezel bracket and cable 586021 001 6 cell 62 Wh 2 8 Ah Li ion battery 592955 001 Display enclosure 592956 001 Display bezel 592958 001 Speakers include cable 592959 001 Fingerprint reader board includes cable 592960 001 Web camera microphone module includes cable 592962 001 Display Screw Kit 592964 001 Top cover includes TouchPad and TouchPad cable caps lock light board and cable and top cover ...

Page 36: ...el Core i5 430UM 1 20 GHz turbo processor 800 MHz FSB 3 MB L2 cache 18 W includes replacement thermal material 611492 001 12 1 inch WXGA BrightView LED touch screen display assembly includes Web camera and cable microphones and cables fingerprint reader and cable WLAN antenna cables and WWAN antenna cables 611494 001 Reset board includes cable 611495 001 160 GB 7200 rpm hard drive includes hard dr...

Page 37: ... some of the considerations that you should keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pres...

Page 38: ...erting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in...

Page 39: ...s Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The f...

Page 40: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 41: ...e between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistanc...

Page 42: ...g 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Model description This is...

Page 43: ...Component replacement procedures 33 ...

Page 44: ...hat adhere to the computer base enclosure The feet 1 on the front edge of the computer are round The feet 2 on the rear edge of the computer are oblong and wedge shaped The computer feet are available in the Rubber Kit spare part number 592966 001 34 Chapter 4 Removal and replacement procedures ...

Page 45: ...he operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord Remove the battery 1 Turn the computer upside down with the front toward you 2 Slide the battery lock latch 1 and then release it The battery disengages from the computer 3 Remove the battery 2 by lifting the front edge and then swinging it up and back To install a battery slide the battery ...

Page 46: ...down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 Remove the pen 1 Position the computer with the left side toward you 2 Press in on the pen 1 to release it from the pen holder 3 Remove the pen 2 from the pen holder Reverse this procedure to install the pen 36 Chapter 4 Removal and r...

Page 47: ... removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 Remove the hard drive 1 Position the computer with the front to...

Page 48: ...umber 592971 001 5 Grasp the Mylar tab on the hard drive and slide the hard drive 1 to the left to disconnect it from the system board 6 Remove the hard drive 2 from the hard drive bay 7 If it is necessary to remove the hard drive shield remove the two Phillips PM3 0 3 0 hard drive shield screws 1 from each side of the hard drive 38 Chapter 4 Removal and replacement procedures ...

Page 49: ...8 Lift the shield 2 straight up to remove it from the hard drive Reverse this procedure to reassemble and install the hard drive Component replacement procedures 39 ...

Page 50: ...ter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 Remove the memory module 1 Position the computer with the front toward you 2 Loosen the two Phillips PM2 0 5 0 captive screws that secure the memory module compartment...

Page 51: ...ent cover is included in the Plastics Kit spare part number 592971 001 5 Pull away the retention clips on each side of the memory module to release the memory module The memory module tilts up CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module Component replacement procedures 41 ...

Page 52: ...6 Grasp the edge of the memory module and gently pull it out of the memory module slot Reverse this procedure to install a memory module 42 Chapter 4 Removal and replacement procedures ...

Page 53: ...ngolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal Puerto Rico the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore ...

Page 54: ... replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 1 Disconnect the WLAN antenna cables from the WLAN module NOTE The black WLAN antenna cable is connected to the WLAN module Main terminal The white WLAN antenna cable is connected to the WLAN module Aux terminal 44 Chapter 4 Removal ...

Page 55: ...2 Remove the two Phillips PM2 0 4 0 screws that secure the WLAN module to the system board The edge of the module opposite the slot rises away from the computer Component replacement procedures 45 ...

Page 56: ...3 Pull the WLAN module away from the slot at an angle and remove it Reverse this procedure to install a WLAN module 46 Chapter 4 Removal and replacement procedures ...

Page 57: ...the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 5 Remove the memory cover see Memory module on page 40 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Release the RTC battery 2 from the system board The RTC battery is attached to the system board by double si...

Page 58: ... through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 5 Remove the hard drive see Hard drive on page 37 6 Remove the memory cover see Memory module on page 40 Remove the top cover 1 Remove the two front rubber feet 1 The computer feet are available in the Rubber Kit spare part number 592966 ...

Page 59: ...ntil it rests at an angle 6 Release the zero insertion force ZIF connector to which the TouchPad cable is connected and disconnect the TouchPad cable 2 from the system board 7 Release the ZIF connector to which the keyboard cable is connected and disconnect the keyboard cable 3 from the system board 8 Remove the top cover Reverse this procedure to install the top cover Component replacement proced...

Page 60: ...erica 584161 161 The United Kingdom 584161 031 The Netherlands 584161 B31 The United States 584161 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord ...

Page 61: ...the rear edge of the keyboard 1 until it rests at an angle 6 Slide the keyboard back 2 until the four tabs on the bottom edge of the keyboard are clear of the openings in the top cover 7 Release the keyboard cable 3 from the opening in the top cover 8 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 51 ...

Page 62: ...ll external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 5 Remove the following components a Hard drive see Hard drive on page 37 b Memory cover see Memory module on page 40 c Top cover see Top cover on page 48 Remove the pen holder and eject assembly 1 Remove the three Phillips PM2 0 4 0 screws 1 that secure the pen holder and eject ass...

Page 63: ...Reverse this procedure to install the pen holder and eject assembly Component replacement procedures 53 ...

Page 64: ...on turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 5 Remove the following components a Hard drive see Hard drive on page 37 b Memory cover see Memory module on page 40 c Top cover see Top cover on page 48 Remove the Bluetooth module 1 Disconnec...

Page 65: ...Reverse this procedure to install the Bluetooth module Component replacement procedures 55 ...

Page 66: ...nect the power cord 4 Remove the battery see Battery on page 35 5 Remove the following components a Hard drive see Hard drive on page 37 b Memory cover see Memory module on page 40 c Top cover see Top cover on page 48 Remove the power switch board 1 Release the ZIF connector to which the power switch board cable is connected and then disconnect the power switch board cable 1 from the system board ...

Page 67: ...h the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 5 Disconnect the WLAN antenna cables from the WLAN module see WLAN module on page 43 6 Remove the hard drive see Hard drive on page 37 7 Remove the top cover see Top cover on page 48 Remove the display assembly 1 Close the computer and turn it u...

Page 68: ... Plastics Kit spare part number 592971 001 6 Position the computer with the front toward you 7 Release the tape 1 that secures the WLAN antenna cables to the system board 8 Release the grounding tape 2 that grounds the WLAN antenna cables to the base enclosure 9 Release the WLAN antenna cables 3 from the opening in the system board 58 Chapter 4 Removal and replacement procedures ...

Page 69: ...ounding tape 1 that grounds the display panel cable to the base enclosure 13 Disconnect the display panel cable 2 from the system board 14 Release the tape 1 that secures the wireless module antenna cables to the system board 15 Release the grounding tape 2 that grounds the wireless module antenna cables to the base enclosure Component replacement procedures 59 ...

Page 70: ...e to support the display assembly can result in damage to the display assembly and other computer components 17 Remove the four Phillips PM2 5 6 0 screws 1 that secure the display assembly to the computer 18 Lift the display assembly 2 straight up and remove it Reverse this procedure to install the display assembly 60 Chapter 4 Removal and replacement procedures ...

Page 71: ... L2 cache 18 W 611490 001 Equipped with UMA graphics subsystem and Intel Core i3 380UM 1 33 GHz processor 800 MHz FSB 3 MB L3 cache 18 W 626507 001 Equipped with UMA graphics subsystem and Intel Core i3 330UM 1 20 GHz processor 800 MHz FSB 3 MB L2 cache 18 W 611488 001 Equipped with UMA graphics subsystem and Intel Pentium U5400 1 20 GHz processor 800 MHz FSB 2 MB L2 cache 18 W 611486 001 Before r...

Page 72: ...age 65 Fan see Fan on page 66 Heat sink see Heat sink on page 67 Remove the system board 1 Disconnect the Bluetooth module cable 1 from the system board 2 Release the ZIF connector to which the power switch board cable is connected and disconnect the power switch board cable 2 from the system board 3 Remove the four Phillips PM2 5 4 0 screws 1 that secure the system board to the base enclosure 4 R...

Page 73: ...system board 2 until it rests at an angle 7 Remove the system board 3 by sliding it up and to the right NOTE After removing the system board it may be necessary to replace the RJ 45 connector cover The RJ 45 connector cover is included in the Plastics Kit spare part number 592971 001 Component replacement procedures 63 ...

Page 74: ...Reverse this procedure to install the system board 64 Chapter 4 Removal and replacement procedures ...

Page 75: ...l devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 5 Remove the following components a Hard drive see Hard drive on page 37 b Top cover see Top cover on page 48 c Keyboard see Keyboard on page 50 d Display assembly see Display assembly on page 57 e System board see System board on page 61 Remove the power connector and cable 1 Turn the syste...

Page 76: ... on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 5 Remove the following compone...

Page 77: ...1500 001 Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power cord 4 Remove the battery see Battery on page 35 5 Remove the following components a Hard drive se...

Page 78: ...5 6 sequence stamped into each section of the heat sink loosen the six Phillips PM2 5 10 0 captive screws 1 that secure the heat sink to the system board 3 Remove the heat sink 2 NOTE Steps 4 and 5 apply only to computer models equipped with a UMA graphics subsystem See steps 2 and 3 for heat sink removal instructions for computer models equipped with a discrete graphics subsystem 4 Following the ...

Page 79: ...cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed Thermal pads are used on the video processor 1 and the heat sink section 2 that services it and the PCH chip 3 and the heat sink section 4 that services it Thermal paste is used on the processor 5 and the heat sink section 6 that services it Replacement thermal material is included with all system bo...

Page 80: ...st be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed Thermal pads are used on the PCH chip 1 and the heat sink section 2 that services it Thermal paste is used on the processor 3 and the heat sink section 4 that services it Replacement thermal material is included with all system board and heat sink spare part kits 70 Chapter 4 Removal...

Page 81: ...Reverse this procedure to install the heat sink Component replacement procedures 71 ...

Page 82: ...and other preferences To start Setup Utility Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 or 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc ...

Page 83: ...iguration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change goes into effect immediately Navigating and selecting in Setup Utility Because Setu...

Page 84: ...ettings in Setup Utility The following procedure explains how to restore the Setup Utility default settings If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 or Open...

Page 85: ...xit Discarding Changes and then press enter After either choice the computer restarts in Windows Setup Utility menus The menu tables in this section provide an overview of Setup Utility options NOTE Some of the Setup Utility menu items listed in this section may not be supported by your computer Main menu Select To do this System information View and change the system time and date View identifica...

Page 86: ...tion Keys Boot Options Set the following boot options POST Hot Key Delay sec Set the delay for the user to press hotkeys in intervals of 5 seconds each 0 5 10 15 20 Floppy Boot Enable disable boot from diskette Internal Network Adapter Boot Enable disable boot from external Network Adapter Boot Order Set the boot order for Notebook Hard Drive USB Diskette on Key USB Hard Disk USB CD DVD ROM Drive ...

Page 87: ...splayed in the lower left corner of the screen press f10 2 If Setup Utility does not open with the system information displayed use the arrow keys to select the Main menu When the Main menu is selected BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit Exit Discarding Changes and then press enter Downloading a BIOS update CAUTION To prevent dam...

Page 88: ...his path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer b...

Page 89: ...emperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates w...

Page 90: ...umber of colors Up to 16 8 million Contrast ratio 250 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 279 0 279 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 4 0 W Viewing angle 40 horizontal 120 40 vertical typical 80 Chapter 6 Specifications ...

Page 91: ...g Single track 1 5 ms 1 5 ms 1 5 ms 1 5 ms Average 12 0 ms 12 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 250 291 258 976 785 075 625 142 448 488 397 168 Disc rotational speed 5400 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actu...

Page 92: ... RW DVD RAM Ver 2 CD DA CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Access time BD DVD Random 230 ms 180 ms Cache buffer 4 5 MB Data transfer rate 2X BD RAM 9 MB sec 8X DVD 2 400 KB sec 16X CD R 2 400 KB sec 16X CD RW 2 400 KB sec 82 Chapter 6 Specifications ...

Page 93: ... R DVD RW DVD R DVD RW DVD RAM CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Access time CD DVD Random 175 ms 230 ms Cache buffer 2 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer ...

Page 94: ...erating system feature System restore points allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Recovering a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery Performing a full system recovery Recovery Manager software feature With Recovery Manager y...

Page 95: ...DVD R DVD R BD R writable Blu ray or CD R discs All these discs are purchased separately DVDs and BDs have a much higher capacity than CDs If you use CDs up to 20 discs may be required whereas only a few DVDs or BDs are required NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software The computer must b...

Page 96: ...n shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document follow these steps 1 Display the screen 2 Copy the screen To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit Paste 4 Save the document You can back...

Page 97: ...tore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point You also can create additional restore points to provide increased protectio...

Page 98: ...ated recovery partition select models only on the hard drive However if your computer includes a solid state drive SSD you may not have a recovery partition If that is the case recovery discs have been included with your computer Use these discs to recover your operating system and software NOTE Windows has its own built in repair features such as System Restore If you have not already tried these...

Page 99: ... hard drive accessed by pressing either the Start button or f11 This restores the computer to its factory condition To restore the system from the partition follow these steps 1 Access Recovery Manager in either of the following ways Select Start All Programs Recovery Manager Recovery Manager or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message...

Page 100: ...assignments Audio in microphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio out headphone Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground 90 Chapter 8 Connector pin assignments ...

Page 101: ...d analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 91 ...

Page 102: ... 2 shield 12 TMDS clock 3 TMDS data 2 13 CEC 4 TMDS data 1 14 No connect 5 TMDS data 1 shield 15 DDC clock 6 TMDS data 1 16 DDC data 7 TMDS data 0 17 Ground 8 TMDS data 0 shield 18 5V power 9 TMDS data 0 19 Hot plug detect 10 TMDS clock 92 Chapter 8 Connector pin assignments ...

Page 103: ...RJ 45 network Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground RJ 45 network 93 ...

Page 104: ...quirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage ...

Page 105: ...st be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard...

Page 106: ...andle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This sec...

Page 107: ...ws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 97 ...

Page 108: ...y to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 98 Chapter 10 Recycling ...

Page 109: ... the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up Display 99 ...

Page 110: ...rn the display panel upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 100 Chapter 10 Recycling ...

Page 111: ...e LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 101 ...

Page 112: ... specifications 79 connector pinout audio in jack 90 audio out jack 90 external monitor port 91 HDMI port 92 headphone 90 microphone 90 monitor port 91 network jack 93 RJ 45 jack 93 Universal Serial Bus USB port 93 connectors service considerations 28 convertible hinge 5 D Diagnostics menu 76 Digital Media Slot 11 diskette drive precautions 28 product description 2 display assembly removal 57 spar...

Page 113: ... 11 caps lock 6 drive 9 mute 6 power 10 TouchPad off indicator 6 webcam 4 wireless 6 10 M Main menu 75 mass storage devices spare part numbers 21 memory module product description 1 removal 40 spare part numbers 18 25 26 40 memory module compartment 12 memory module compartment cover illustrated 20 removal 41 memory test 76 microphone 4 microphone jack connector pinout 90 location 9 model name 1 m...

Page 114: ...2 serviceability product description 3 Setup Utility Diagnostics menu 76 Main menu 75 overview 72 Security menu 75 starting 72 System Configuration menu 76 speakers 4 speakers spare part number 16 25 specifications Blu ray ROM DVD RW SuperMulti Double Layer Drive 82 computer 79 display assembly 80 DVD RW and CD RW SuperMulti Double Layer Combo Drive 83 hard drive 81 static shielding materials 31 s...

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