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HP t630 Thin Client, Troubleshooting Manual

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HP t630 Thin Client Troubleshooting Manual Download Page 49

process locates the binary image, it attempts the recovery process. The automatic recovery continues until it 
successfully restores or updates the BIOS. If the system has a BIOS Setup password, you may need to use the 
Startup Menu / Utilities submenu to flash the BIOS manually after providing the password. Sometimes there are 
restrictions on which BIOS versions are allowed to be installed on a platform. If the BIOS that was on the system 
had restrictions, then only allowable BIOS versions may be used for recovery.

Updating or restoring a BIOS

43

Summary of Contents for t630 Thin Client

Page 1: ...Troubleshooting Guide HP t630 Thin Client ...

Page 2: ...l features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guides or manuals for your product go to http www hp com support and select your country Select Find your product and then follow the on ...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About this book ...

Page 5: ... 10 Removing the access panel 10 Replacing the access panel 12 Locating internal components 13 Replacing an M 2 storage module 14 Removing and replacing the battery 16 Installing an internal USB flash drive 18 Upgrading system memory 19 Installing a memory module 19 Appendix A Computer Setup F10 Utility BIOS Settings 21 Computer Setup F10 Utilities 21 Using Computer Setup F10 Utilities 21 Computer...

Page 6: ...lash unit troubleshooting 38 Configuring a PXE server 39 Appendix C Using HP ThinUpdate to restore the image 40 Appendix D Device management 41 Appendix E System BIOS 42 Updating or restoring a BIOS 42 Appendix F Using HP PC Hardware Diagnostics UEFI 44 Downloading HP PC Hardware Diagnostics UEFI to a USB device 44 Appendix G Power cord set requirements 46 General requirements 46 Japanese power co...

Page 7: ...dware and software installed on this thin client go to http www hp com go quickspecs and search for this thin client Various options are available for your thin client For more information about some of the available options go to the HP website at http www hp com and search for your specific thin client 1 ...

Page 8: ...to http www hp com go quickspecs and search for your specific thin client to find the QuickSpecs Item Component Item Component 1 Headset jack 4 Flash drive activity LED 2 USB 3 0 ports 2 5 Power button 3 USB 2 0 ports 2 2 Chapter 1 Product features ...

Page 9: ...in microphone combo jack 2 PS 2 keyboard port 8 Optional port If used may provide dual coaxial cable connectors for external antenna SC fiber NIC connector LC fiber NIC connector serial port or VGA port shown 3 PS 2 mouse port 9 Retractable AC power cord retention hook 4 Serial port 10 Power connector 5 Dual mode DisplayPort 1 2 ports 2 11 Rear I O panel latch 6 USB 2 0 ports 2 12 Cable lock slot ...

Page 10: ...r location Every thin client includes a unique serial number located as shown in the following illustration Have this number available when contacting HP customer service for assistance 4 Chapter 1 Product features ...

Page 11: ...e Safety Comfort Guide It describes proper workstation setup posture and health and work habits for thin client users and provides important electrical and mechanical safety information The Safety Comfort Guide is located on the HP website at http www hp com ergo WARNING Energized parts inside Disconnect power to the equipment before removing the enclosure Replace and secure the enclosure before r...

Page 12: ...ent can be used in either a tower or horizontal orientation with the stand included with the thin client 1 Remove disengage any security devices that prohibit opening the thin client 2 Remove all removable media such as USB flash drives from the thin client 3 Turn off the thin client properly through the operating system and then turn off any external devices 4 Disconnect the AC power cord from th...

Page 13: ...oles in the grid on the right side of the thin client b Position the stand over the side of the thin client and line up the captive screws in the stand with the screw holes in the thin client c Tighten the captive screws securely 7 Reconnect the AC power cord and then turn the thin client on NOTE Be sure that at least 10 2 centimeters 4 inches of space on all sides of the thin client remain clear ...

Page 14: ...supply connector on the rear of the thin client 1 2 Use the slot 2 on the side of the retractable AC power cord retention hook to pull the hook out 3 Press the AC power cord into the retention hook 3 and bundle any excess AC power cord 4 Plug the female end of the AC power cord into the power supply brick 4 5 Connect the other end of the AC power cord to an AC outlet 5 CAUTION Failure to secure th...

Page 15: ...o act as a deterrent but it may not prevent the computer from being mishandled or stolen Routine thin client care Use the following information to properly care for your thin client Never operate the thin client with the outside panel removed Keep the thin client away from excessive moisture direct sunlight and extreme heat and cold For information about the recommended temperature and humidity ra...

Page 16: ...lient or optional equipment Before beginning the following procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object When the thin client is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the thin client to prevent damage to internal components R...

Page 17: ... from the thin client 6 Lay the unit flat on a stable surface with the right side up 7 Release the latch 1 on the left side of the rear I O panel rotate the I O panel 2 to the right and then lift it off the thin client 8 Move the access panel latch 1 to the right to release the access panel 9 Slide the access panel approximately 6 mm 24 in toward the back of the chassis and then lift the panel off...

Page 18: ...nel toward the front of the chassis 1 until it locks into place 2 Move the access panel latch 2 to the left to secure the access panel 3 Insert the hooks on the right side of the rear I O panel 1 into the right side of the back of the chassis rotate the left side 2 to the chassis and then press it to the chassis until it locks in place 12 Chapter 3 Hardware changes ...

Page 19: ...em Component 1 Battery 5 USB 3 0 port 2 System memory DIMM1 6 M 2 socket for a 42 mm 60 mm or 80 mm M 2 primary storage module 3 System memory DIMM2 7 M 2 socket for a 42 mm M 2 secondary storage module 4 CMOS button Locating internal components 13 ...

Page 20: ...he AC power cord from the AC outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the AC power cord to avoid damage to the internal components of the thin client 5 Remove the stand from the thin client 6 Lay the unit flat on a stable surface wit...

Page 21: ...ach it to the replacement storage module 12 Slide the new storage module into the M 2 socket on the system board and press the module connectors firmly into the socket NOTE A storage module can be installed in only one way Replacing an M 2 storage module 15 ...

Page 22: ...t 2 Remove all removable media such as USB flash drives from the thin client 3 Turn off the thin client properly through the operating system and then turn off any external devices 4 Disconnect the AC power cord from the AC outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an activ...

Page 23: ...lectronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com and search for recycle Icon Definition Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return th...

Page 24: ...the right side up 7 Remove the thin client access panel See Removing and replacing the access panel on page 10 WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before you touch them 8 Locate the USB flash drive port on the system board 9 Align the USB flash drive with the USB port and press the drive firmly into the port until it is securely ...

Page 25: ...m board The memory module socket has gold plated metal contacts When upgrading the memory it is important to use a memory module with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the thin client or optional cards Before beginning the following procedur...

Page 26: ...10 Slide the new memory module 1 into the socket at approximately a 30 angle and then press the memory module down 2 so that the latches lock it in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 11 Replace the access panel See Removing and replacing the access panel on page 10 12 Replace the thin client stand 13 Reconnect...

Page 27: ...n Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the USB audio or embedded NIC so that they cannot be used until they are unsecured Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Compute...

Page 28: ... select Apply Defaults and Exit This option will restore the original factory system defaults CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Heading Table File Computer Setup File on page 23 Storage Computer Setup Storage on page 24...

Page 29: ...ice Set Time and Date Allows you to set system time and date Flash System BIOS Allows you to flash system BIOS from a USB recovery key Default Setup Allows you to Save Current Settings as Default Restore Factory Settings as Default Apply Defaults and Exit Loads the original factory system configuration settings for use by a subsequent Apply Defaults and Exit action Ignore Changes and Exit Exits Co...

Page 30: ...al drive USB hard drive or USB optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources Specify the order in which legacy boot sources such as a network interface card internal drive or USB optical driv...

Page 31: ...umper will be ignored Password Prompt on F9 F12 Default is enabled Setup Browse Mode Allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled Device Security Allows you to set Device Available Device Hidden default is Device Available for System audio Network controller SATA0 SATA1 USB Security Allows you to set Enabled Disabled default is enabled fo...

Page 32: ...able the legacy operating system support Windows Embedded Standard 7 and HP Thin Pro Secure Boot enable disable Only when the Legacy Support set to disable this item can be set to enable This item is for Secure Boot flow control Secure boot is possible only if system run in user mode Key Management Clear Secure Boot Keys Clear Don t Clear Lets you clear the Secure Boot Key Key ownership HP keys Cu...

Page 33: ... Hard Drive Remote Server Allows you to set the source from which the computer gets its boot files when remotely awakened BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable legacy devices Bus Options On some models allows you to enable or disable PCI SERR Generation Default is enabled PCI VGA Palett...

Page 34: ...FI Boot Sources Windows Boot Manager USB Floppy CD USB hard drive Legacy Boot Sources USB floppy CD Hard drive Embedded Security Device Device Security Device available Device hidden System Audio Device available Device hidden Network Controller Device available Device hidden SATA0 Device available Device hidden Front USB Ports Enable Disable USB Port 0 1 9 10 Enable Disable Rear USB Ports Enable ...

Page 35: ...le Enable POST Messages Disable Enable Press the ESC key for Startup Menu Displayed Hidden After Power Loss Off On Previous State POST Delay in seconds None 5 10 15 20 60 Bypass F1 Prompt on Configuration Changes Disable Enable Remote Wakeup Boot Source Local Hard Drive Remote Server Power on Sunday Saturday Disable Enable Power on Time hh mm 00 00 00 00 23 59 Serial Port A IO 3F8 IRQ 4 Disable IO...

Page 36: ...on NOTE If one of the tests fails the unit will simply stop but the LED will stay on If the video test fails the unit beeps There are no messages sent to video for any of these failed tests NOTE After the video subsystem is initialized anything that fails will have an error message NOTE RJ 45 LEDs are located inside the RJ 45 connector on the top rear panel of the thin client The LEDs are visible ...

Page 37: ...s F10 to enter Computer Setup 4 Navigate to Power Hardware Power Management 5 Set S5 Maximum Power Savings as follows Disable WOL Enabled Enable WOL Disabled 6 Press F10 to accept any changes 7 Select File Save Changes and Exit Power On Sequence At power on the flash boot block code initializes the hardware to a known state then performs basic power on diagnostic tests to determine the integrity o...

Page 38: ... performs basic integrity tests of the hardware to determine its functionality and configuration If a diagnostic test fails during hardware initialization the unit simply stops There are no messages sent to video NOTE You may try to restart the unit and run through the diagnostic tests a second time to confirm the first shutdown The following table lists the tests that are performed on the unit Ta...

Page 39: ...ly is not properly attached to the processor OR The unit has vents blocked or is in a location where the ambient temperature is too high 1 Ensure that the computer air vents are not blocked and the processor cooling fan is plugged in and running if equipped 2 Contact an authorized reseller or service provider Red Power LED flashes four times once every second followed by a two second pause Beeps s...

Page 40: ... fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image using the BIOS Recovery procedure 2 Replace the system board System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than four seconds If the hard drive LED turns white the power button ...

Page 41: ...e or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 164 MemorySize Error Memory amoun...

Page 42: ... not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Run the Drive Protection System test using F2 Diagnostics 2 A...

Page 43: ...d inside the RJ 45 connector on the top rear panel of the thin client Indicator lights are visible when the connector is installed 1 Verify that the network is not down 2 Make sure the RJ 45 cable is good by installing the RJ 45 cable onto a known working device if a network signal is detected then the cable is good 3 Verify the power supply is good by replacing the power cable to the unit with a ...

Page 44: ...n or a bad system board Contact the Call Center for service for the bad system board DHCP IP Information from server If no DHCP IP information there is no network connection This may be caused by a bad cable the server is down or a bad system board Contact the Call Center for service for the bad system board If you are running in a Microsoft RIS PXE environment go to step 2 If you are running in a...

Page 45: ...nce Additionally refer to the following For Windows Server 2008 R2 http technet microsoft com en us library 7d837d88 6d8e 420c b68f a5b4baeb5248 aspx For Windows Server 2012 http technet microsoft com en us library jj648426 aspx The services listed below must be running and they may be running on different servers 1 Domain Name Service DNS 2 Remote Installation Services RIS NOTE Active Directory D...

Page 46: ... USB flash drive that can be used to deploy the image to other thin clients The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash drive which can be used to deploy the image to other thin clients The Add on Downloads feature lets you download add ons from HP to either local storage or a USB flash drive The USB Drive Management feature lets you do the...

Page 47: ...anagement tool used to manage the full life cycle of HP thin clients to include Discover Asset Management Deployment and Configuration For more information on HP Device Manager please visit www hp com go hpdm If you wish to manage the t630 with other management tools such as Microsoft SCCM or LANDesk go to www hp com go clientmanagement for more information 41 ...

Page 48: ...be copied from the DOS Flash folder to the unit Review the README txt file for more specific instructions in the SoftPaq The Linux Flash folder also contains the files necessary to build the BIOS flash driver module for the particular kernel being used the hp flash utility is not kernel dependent other than the choice of 32 bit i686 and 64 bit x86_64 flavors BitLocker Drive Encryption BIOS Measure...

Page 49: ...BIOS Setup password you may need to use the Startup Menu Utilities submenu to flash the BIOS manually after providing the password Sometimes there are restrictions on which BIOS versions are allowed to be installed on a platform If the BIOS that was on the system had restrictions then only allowable BIOS versions may be used for recovery Updating or restoring a BIOS 43 ...

Page 50: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 44 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Page 51: ... automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 45 ...

Page 52: ...ncy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fe...

Page 53: ...d set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear...

Page 54: ... The flash device can only be written by an administrator A special software tool is required to format the flash devices and clear the data stored in them Please find below a list of steps that should be taken to update BIOS and use it to set the BIOS settings to factory default settings 1 Download the latest BIOS for your model off of the HP website 2 Follow the instructions to flash the BIOS th...

Page 55: ...M 2k bytes embedded in the super I O controller SIO12 Main Keyboard mouse RAM 256 bytes embedded in the super I O controller SIO12 Main If main power is removed LOM EEPROM 256 bytes embedded in LAN Chip Aux One Time programmable memory OTP TPM 6 kBytes embedded in TPM Chip It s ROM for TCG Firmware Main The information contained herein is subject to change without notice The only warranties for HP...

Page 56: ...back of flat panel display With fiber NIC 10 C to 40 C 10 C to 35 C 10 C to 35 C 50 F to 104 F 50 F to 95 F 50 F to 95 F Specifications are at sea level with altitude derating of 1 C 300m 1 8 F 1000ft to a maximum of 3 Km 10 000 ft with no direct sustained sunlight Upper limit may be limited by the type and number of options installed Relative Humidity non condensing Operating max wet bulb tempera...

Page 57: ...Ds 30 blinking power 33 M M 2 storage module replacing 14 memory upgrading 19 N numeric error codes 35 O options 1 9 P power and IDE flash activity LEDs 30 power cord set requirements country specific 47 power output specifications 50 power supply specifications 50 power on diagnostic tests 32 power on sequence 31 R rated output current 50 rear panel components 3 recycling 17 relative humidity spe...

Page 58: ...warnings burn 5 10 18 20 electric shock 5 10 16 grounding plug 5 10 NIC receptacles 5 10 websites HP 1 52 Index ...

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