HP t410 Troubleshooting Manual Download | Manualshive

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Troubleshooting

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Summary of Contents for t410

Page 1: ...Troubleshooting Guide HP t410 Smart Zero Client ...

Page 2: ...anty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prio...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ... Basic Troubleshooting 6 Troubleshooting Flowcharts 7 Initial Troubleshooting 8 Initial Troubleshooting Part 2 9 No Power Part 1 10 No Power Part 2 11 No Power Part 3 12 No Video Part 1 13 No Video Part 2 14 No OS Loading 15 Non Functioning Pointing Device or Keyboard 16 No Internal Network Connection 17 No Audio 18 No IP Address 19 3 Modifying Client Settings 20 Tree View 21 Changing Settings 21 ...

Page 6: ...Appendix A Specifications 23 Appendix B Electrostatic Discharge 25 Preventing Electrostatic Damage 25 Grounding Methods 25 Index 26 vi ...

Page 7: ...ed PCoIP 2 GB eMMC flash memory Supports up to 2 displays 1 VGA 1 DisplayPort 1 1a with resolutions up to 1920x1080 for single or dual displays Actual performance and resolutions available will vary depending on client virtualization protocol being used and content being displayed 4 USB 2 0 two in front two in rear 1 microphone 1 headphone 1 RJ 45 1 power connector 10 100 1000 Gigabit Ethernet RJ ...

Page 8: ...ave this number available when contacting HP customer service for assistance Figure 1 1 Serial number location Front Panel Components Figure 1 2 Front panel components 1 Power button 3 Line in microphone connector 2 Line out headphone audio connector 4 Universal serial bus USB connectors 2 2 Chapter 1 Product Description ...

Page 9: ...nel Components Figure 1 3 Rear panel components 1 DisplayPort connector 4 Ethernet RJ 45 connector 2 VGA connector 5 Power connector 3 Universal serial bus USB connectors 2 6 Cable lock slot Product features 3 ...

Page 10: ...n is processed and startup tests are performed on the following Processor initialization Memory detection and initialization NOTE If one of the tests fails the unit will simply stop but the LED will stay on There are no messages sent to video for any of these failed tests NOTE The network LEDs are located inside the RJ 45 connector on the top rear panel of the thin client The LEDs are visible when...

Page 11: ...ome feedback during startup according to the following table If the system cannot start up due to a catastrophic error such as no RAM no beep sounds return the unit for service If the system can start up but encounters some other catastrophic error such as the eMMC is unreadable 3 beeps are played return the unit for service In normal operation 1 beep should sound If the system encounters a recove...

Page 12: ... System Administrator ping the unit from the server If the thin client pings back then the signal was accepted and the unit is working This indicates a configuration issue If the thin client does not ping back and the thin client does not connect to the server re image the unit No link or activity on the network RJ 45 LEDs or the LEDs do not illuminate blinking green after powering on the thin cli...

Page 13: ... display 1 Verify that the monitor brightness is set to a readable level 2 Verify the monitor is good by connecting it to a known working computer and ensure its front LED turns green assuming the monitor is Energy Star compliant If the monitor is defective replace it with a working monitor and repeat testing 3 Re image the thin client unit and power on the monitor again 4 Test the thin client uni...

Page 14: ...Initial Troubleshooting 8 Chapter 2 Diagnostics and Troubleshooting ...

Page 15: ...Initial Troubleshooting Part 2 Troubleshooting 9 ...

Page 16: ...No Power Part 1 10 Chapter 2 Diagnostics and Troubleshooting ...

Page 17: ...No Power Part 2 Troubleshooting 11 ...

Page 18: ...No Power Part 3 12 Chapter 2 Diagnostics and Troubleshooting ...

Page 19: ...No Video Part 1 Troubleshooting 13 ...

Page 20: ...No Video Part 2 14 Chapter 2 Diagnostics and Troubleshooting ...

Page 21: ...No OS Loading Troubleshooting 15 ...

Page 22: ...Non Functioning Pointing Device or Keyboard 16 Chapter 2 Diagnostics and Troubleshooting ...

Page 23: ...No Internal Network Connection Troubleshooting 17 ...

Page 24: ...No Audio 18 Chapter 2 Diagnostics and Troubleshooting ...

Page 25: ...No IP Address Troubleshooting 19 ...

Page 26: ...auto update entries keyboard mouse printer redirection time translation users and zero login To access the Smart Client Profile Editor 1 Click Start Programs Hewlett Packard HP Smart Client Service 2 Select HP Profile Editor To load an existing profile xml file Click the profile xml link and point it to the location of the profile xml file NOTE To enter Wake on LAN mode you must gracefully shutdow...

Page 27: ...tion provides an example of how to change a setting The steps in this example change record volume To change settings 1 Expand the root and Audio 2 Select Record Volume 3 In the Values area for RecordVolume change the value 4 Click Next Common settings that you can change include Audio ConnectionManager Connection Type Tree View 21 ...

Page 28: ...rk Auto update Mouse Screen saver Time Translation Restoring a Corrupt uBoot If uBoot on the thin client is corrupt the unit will not boot The unit must be sent back for repair 22 Chapter 3 Modifying Client Settings ...

Page 29: ...0 m 1 8 F 1000 ft to a maximum of 3 Km 10 000 ft with no direct sustained sunlight Upper limit may be limited by the type and number of options installed The operating temperature range when the thin client is attached to a flat panel using the HP Quick Release is 50 to 95 F 10 to 35 C Relative Humidity non condensing Operating max wet bulb temperature is 28 C or 84 2 F Nonoperating max wet bulb t...

Page 30: ...art Zero Client continued Power Supply Operating Input Voltage Range Rated Line Frequency 100 240 VAC 50 60 Hz Power Output maximum 24 W Rated Output Current maximum 2 A Output Voltage 12 V DC 24 Appendix A Specifications ...

Page 31: ...s There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded Thin Client chassis Wrist straps are flexible straps of 1 megohm 10 percent resistance in the ground cords To provide proper grounding wear the strap snug against the skin Use heelstraps toestraps or ...

Page 32: ...DE flash activity LEDs 4 power button location 2 power connector location 3 power output specifications 24 power supply specifications 24 power on sequence 5 preventing electrostatic damage 25 product description 1 R rated output current 24 rear panel components 3 relative humidity specifications 23 RJ 45 connector location 3 S security cable lock location 3 serial number location 2 specifications...

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