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HP Stream Notebook PC 13

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Summary of Contents for Stream 13

Page 1: ...HP Stream Notebook PC 13 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ... 2014 Document Part Number 793463 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www microsoft c...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ... 15 4 Removal and replacement procedures preliminary requirements 19 Tools required 19 Service considerations 19 Plastic parts 19 Cables and connectors 19 Grounding guidelines 20 Electrostatic discharge damage 20 Packaging and transporting guidelines 21 Workstation guidelines 21 5 Removal and replacement procedures forAuthorized Service Provider parts 23 Component replacement procedures 23 Keyboar...

Page 6: ...7 Specifications 54 Computer specifications 54 33 8 cm 13 3 in HD display specifications 55 8 Backing up restoring and recovering 56 Creating recovery media and backups 56 Creating HP Recovery media 57 Restore and recovery 58 Recovering using HP Recovery Manager 59 What you need to know 59 Using the HP Recovery partition select models only 60 Using HP Recovery media to recover 60 Changing the comp...

Page 7: ...y Supports up to 2 GB maximum on board system memory Hard drive Support for on board eMMC drives 64 GB 32 GB Optical drive External 9 5 mm tray load SATA USB DVD RW DL SuperMulti Drive Audio and video Webcam HP TrueVision HD fixed no tilt with activity light 1280 720 by 30 frames per second Dual digital microphones with appropriate echo cancellation and noise suppression software DTS Studio Sound ...

Page 8: ...oard Touchpad requirements Clickpad with image sensor Taps enabled as default Multi touch gestures enabled ability to turn on and off Support for Microsoft Windows 8 1 modern TouchPad gestures Support for PS 2 SMBus Default on for 2 finger scroll and pinch Power requirements 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm and 45 W HP Smart adapter non PFC RC 3 wire 4 5 mm 3 cell 37 WHr 3 25 AHr Li ...

Page 9: ...ff Off Computer sound is on 4 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 5 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 6 Power button When the computer is off press the button to turn...

Page 10: ... power select Power and sleep settings and then select Power and sleep from the list of applications 7 Webcam light On The webcam is in use 8 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications The antennas are not visibl...

Page 11: ...eadphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headph...

Page 12: ...optional USB device such as a keyboard mouse external drive printer scanner or USB hub 17 AC adapter light On The AC adapter is connected and the battery is charged Off The computer is using battery power 18 Power connector Connects an AC adapter Rear Item Component Description 19 Speakers 2 Produce sound 6 Chapter 2 External component identification ...

Page 13: ...hat most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 ...

Page 14: ... changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 8 Chapter 3 Illustrated parts catalog ...

Page 15: ...and Norway 792792 DH1 For use in France 792792 051 For use in Germany 792792 041 For use in Greece 792792 151 For use in Hungary 792792 211 For use in Israel 792792 BB1 For use in Italy 792792 061 For use in Japan 792792 291 For use in Latin America 792792 161 For use in the Netherlands 792792 B31 For use in Portugal 792792 131 For use in Romania 792792 271 For use in Russia 792792 251 For use in ...

Page 16: ...a 792791 271 For use in Russia 792791 251 For use in Saudi Arabia 792791 171 For use in Slovenia 792791 BA1 For use in South Korea 792791 AD1 For use in Spain 792791 071 For use in Switzerland 792791 BG1 For use in Taiwan 792791 AB1 For use in Thailand 792791 281 For use in Turkey 792791 141 For use in the United Kingdom and Singapore 792791 031 For use in the United States 792791 001 4 Power butt...

Page 17: ... system 792785 501 Equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC hard drive and a non Windows 8 operating system 792785 001 10 USB card reader board includes cable For use in models without WWAN 792778 001 For use in models with WWAN 792769 001 11 Speakers include left and right speakers and cables 792784 001 12 Power connector cable includes tape 796086 001 13 ...

Page 18: ...ludes Mylar screw covers 793616 001 4 Raw display panel includes Mylar screw covers 792779 001 5 Display Hinge Kit includes left and right display hinges and Mylar screw covers 792774 001 6 Display panel cable includes Mylar screw covers For use in models without a touchscreen and without WWAN 792771 001 For use in models without a touchscreen and with WWAN 798215 001 7 Antenna Kit includes wirele...

Page 19: ... includes bezel and Mylar screw covers 792780 001 2 Display bezel screw covers The display bezel screw covers are included in all display spare part kits 3 Webcam microphone module includes Mylar screw covers 792793 001 4 Display panel cable includes Mylar screw covers For use in touchscreen models without WWAN 792772 001 For use in touchscreen models with WWAN 798216 001 5 Display Hinge Kit inclu...

Page 20: ...VD RW DL SuperMulti Drive 747080 001 Power cord 3 pin black 1 00 m For use in Australia 755530 011 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1...

Page 21: ...e s Republic of China 3 pin black 1 00 m 755530 AB1 Power cord for use in Taiwan 3 pin black 1 00 m 755530 AD1 Power cord for use in South Korea 3 pin black 1 00 m 755530 AR1 Power cord for use in South Africa 3 pin black 1 00 m 755530 BB1 Power cord for use in Israel 3 pin black 1 00 m 755530 D61 Power cord for use in India 3 pin black 1 00 m 784638 005 Intel Dual Band Wireless AC 3160 802 11 ac ...

Page 22: ...screw covers 792782 001 Rubber Kit includes bottom cover screw covers and computer feet 792783 001 Screw Kit 792784 001 Speakers include left and right speakers and cables 792785 001 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC hard drive and the Windows 8 Standard operating system includes thermal grease and thermal pads 792785 501 System board eq...

Page 23: ...lue models internationally includes keyboard cable 792791 BA1 Keyboard top cover for use in blue models in Slovenia includes keyboard cable 792791 BB1 Keyboard top cover for use in blue models in Israel includes keyboard cable 792791 BG1 Keyboard top cover for use in blue models in Switzerland includes keyboard cable 792791 DB1 Keyboard top cover for use in blue models in Canada includes keyboard ...

Page 24: ...e in magenta models in Slovenia includes keyboard cable 792792 BB1 Keyboard top cover for use in magenta models in Israel includes keyboard cable 792792 BG1 Keyboard top cover for use in magenta models in Switzerland includes keyboard cable 792792 DB1 Keyboard top cover for use in magenta models in Canada includes keyboard cable 792792 DH1 Keyboard top cover for use in magenta models in Denmark Fi...

Page 25: ...nd reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid dam...

Page 26: ...components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humi...

Page 27: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 28: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 29: ...size and location during removal and replacement Keyboard top cover For use in country or region Spare part number For use in country or region Spare part number For use in magenta models For use in Belgium 792792 A41 For use in Portugal 792792 131 For use in Bulgaria 792792 261 For use in Romania 792792 271 For use in Canada 792792 DB1 For use in Russia 792792 251 For use in the Czech Republic an...

Page 30: ...re 792791 031 For use in Japan 792791 291 For use in the United States 792791 001 For use in the Netherlands 792791 B31 Before removing the disassembling follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power co...

Page 31: ...toward you 8 Open the computer CAUTION Do not completely separate the keyboard top cover from the bottom cover in the next step There are ribbon cables connecting the keyboard top cover to the system board that can be damaged if too much separation is achieved 9 Lift the front edge 1 of the keyboard top cover until it 2 separates from the bottom cover 10 Disconnect the following cables from the sy...

Page 32: ...11 Remove the keyboard top cover from the computer 7 Reverse this procedure to install the keyboard top cover 26 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts ...

Page 33: ...cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 Remove the TouchPad 1 Position the keyboard top cover upside down with the front toward you 2 Remove the two Philllips PM2 0 2 0 broad head screws 1 that secure the TouchPad to the keyboard top cover NOTE When removing the TouchPad make sure the cable is rele...

Page 34: ... power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 Remove the power button board 1 Position the keyboard top cover upside down 2 Remove the PM2 0 2 0 broad head screw 1 that secures the power button board to the keyboard top cover 3 Lift the board to disengage it from the posts built into the top cover...

Page 35: ...are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page ...

Page 36: ... antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 30 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts ...

Page 37: ...ule follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove...

Page 38: ... antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module 32 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts ...

Page 39: ... system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 Remove the battery 1 Remove the eight PM2 0 3 0 screws 1 that secure the battery to the bottom cover 2 Lift the batter...

Page 40: ... first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 5 Remove the battery see Battery on page 33 6 Remove the WWAN GPS module see WWAN GPS module on page 31 Remove the USB card reader board 1 Disconnect the cable from the system board 1 2 Remove the three Phillips PM2 0 3 0 screws ...

Page 41: ... the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 5 Remove the battery see Battery on page 33 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Remove the two Phillips PM2 0 3 0 screws 2 that sec...

Page 42: ...outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 5 Remove the battery see Battery on page 33 Remove the heat sink 1 Remove the two Phillips PM2 0 2 0 screws 1 that secure the heat sink to the system board 2 Lift the heat sink off the system board 2 NOTE The thermal material must be thoroughly cleaned from the surfaces of ...

Page 43: ...Reverse this procedure to install the heat sink Component replacement procedures 37 ...

Page 44: ...thermal pads 792785 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then...

Page 45: ...hat secure the system board to the bottom cover 3 Lift the right side of the system board 2 and then pull the system board toward the right to remove it from the computer 3 Reverse this procedure to install the system board Component replacement procedures 39 ...

Page 46: ...yboard top cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 33 Remove the display assembly 1 Disconnect the display cable from the system board 1 2 Disconnect the WLAN and WWAN GPS antenna cables 2 from the terminals on the WLAN and WWAN GPS modules 3 Release the display panel cable and the wireless antenna cables from the routing channels and clips 3 built...

Page 47: ...e edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display back cover d Remove the display bezel 4 The display bezel is available using spare part number 792768 001 for magenta models and 792767 001 for blue models 7 If it is necessary to replace the webcam microphone module a Disconnect the webcam microphone module c...

Page 48: ...play back cover CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 2 and swing it up and forward until it rests upside down in front of the display back cover c Release the adhesive strip 1 that secures...

Page 49: ...y to replace the display hinges a Remove the four Phillips PM2 5 3 0 broad head screws 1 that secure the display hinges to the display back cover b Remove the two Phillips PM2 0 2 5 screws 2 on the bottom of the hinges and the two Phillips PM2 0 2 5 screws 3 at the top of the hinges that secure the hinges to the display back cover c Remove the display hinges 4 The display hinges are included in th...

Page 50: ...rt numbers 792771 001 Models without a touchscreen and without WWAN 798215 001 Models without a touchscreen and with WWAN 11 If it is necessary to replace the WLAN antenna cable and transceiver a Detach the antenna transceivers 1 from the display back cover The transceivers are attached to the display back cover with double sided adhesive b Release the shielding tape 2 that secures the antenna cab...

Page 51: ...d right side of the display back cover The antenna cables and transceivers are included in the WLAN Antenna Kit spare part number 792758 001 and WWAN Antenna Kit spare part number 792757 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 45 ...

Page 52: ...eyboard top cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 33 Remove the display assembly 1 Disconnect the display cable from the system board 1 2 Disconnect the WLAN and WWAN GPS antenna cables 2 from the terminals on the WLAN and WWAN GPS modules 3 Release the display panel cable and the wireless antenna cables from the routing channels and clips 3 buil...

Page 53: ...screw cover kit is included in all display spare part kits c Lift the top of the rear cover upward 1 and then lift the cover from the display 2 The display rear cover is available using spare part number 792759 001 7 If it is necessary to replace the webcam microphone module a Disconnect the webcam microphone module cable 1 from the module Component replacement procedures 47 ...

Page 54: ... b Remove the two Phillips PM2 0 2 5 screws 2 on the bottom of the hinges and the two Phillips PM2 0 2 5 screws 3 at the top of the hinges that secure the hinges to the display back cover c Remove the display hinges 4 The display hinges are included in the Display Hinge Kit spare part number 792775 001 for touchscreen models 9 If it is necessary to replace the display panel cable a Lift the Mylar ...

Page 55: ...LAN antenna cable and transceiver a Detach the antenna transceivers 1 from the display back cover The transceivers are attached to the display back cover with double sided adhesive b Release the shielding tape 2 that secures the antenna cables to the display back cover c Release the antenna cables from the retention clips 2 and channel built into the top edge and right side of the display back cov...

Page 56: ...wer cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 33 6 Remove the display assembly see Display assembly non touchscreen models on page 40 or Display assembly touchscreen models on page 46 Remove the power connector cable 1 Disconn...

Page 57: ...le on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to kn...

Page 58: ...ormation to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect y...

Page 59: ...c test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides acce...

Page 60: ... 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W select models only Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify ther...

Page 61: ... 3 in Resolution 1280x800 Display colors 262K Surface treatment Anti glare Contrast ratio 300 1 typical Brightness 200 nits typical Viewing angle SVA Backlight LED Response time 5 5 ms 10 5 ms Typ Tr Td Viewing angle 45 45 15 35 Typ L R U D 33 8 cm 13 3 in HD display specifications 55 ...

Page 62: ...Reinstalls the original operating system and the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the ...

Page 63: ...ot include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to htt...

Page 64: ...nly drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 59 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery optio...

Page 65: ...imized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer iss...

Page 66: ...ion or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 60 3 Follow the on screen instructions Changing the computer boot order If comput...

Page 67: ...everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 57 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select...

Page 68: ...roved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard S...

Page 69: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 70: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 64 Chapter 10 Recycling ...

Page 71: ...43 display panel cable removal 44 48 spare part number 12 13 16 18 44 49 display specifications 55 display exterior components 3 DVD RW DL SuperMulti Drive spare part number 14 15 E electrostatic discharge 20 equipment guidelines 22 external media cards product description 2 F feet removal 24 G GPS module removal 31 spare part numbers 31 graphics product description 1 grounding guidelines 20 guide...

Page 72: ... wireless certification labels 7 removal replacement procedures 23 right side components 6 Rubber Feet Kit spare part number 14 Rubber Kit spare part number 11 16 S Screw Kit spare part number 14 16 security cable slot 5 security product description 2 serial number computer 7 service considerations cables 19 connectors 19 plastic parts 19 service labels locating 7 serviceability product descriptio...

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