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47

Diagnosing array problems

In this section

Controller board runtime LEDs ....................................................................................................

Cache module LEDs.....................................................................................................................

Diagnostic tools ............................................................................................................................

Controller board runtime LEDs

NOTE:

During server power-up, each runtime LED illuminates

randomly until POST has finished.

LED ID

Color

LED name and interpretation

0

Amber

CR510: Controller Failure LED. The controller firmware has detected an error.

1

Amber

CR511: Drive Failure LED. A physical drive connected to the controller has
failed. Check the Fault LED on each drive to determine which drive has failed.

2

Blue

CR512: Activity LED for SAS port 2I.

3

Blue

CR513: Activity LED for SAS port 1E and 1I.

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Summary of Contents for Smart Array P600

Page 1: ...HP Smart Array P600 Controller User Guide March 2005 First Edition Part Number 384229 001 ...

Page 2: ...g herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein March 2005 First Edition Part Number 384229 001 Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and t...

Page 3: ...onnecting storage devices 13 Connecting internal storage 13 Connecting external storage 14 SAS cable part numbers 14 Updating the firmware 17 Methods for updating the firmware 17 Configuring an array 19 Introduction 19 Comparing the utilities 20 Using ORCA 21 Using ACU 22 Using CPQONLIN 22 Setting drive rebuild expand priority and accelerator ratio 23 Expanding an array 24 Adding or configuring sp...

Page 4: ...ves and arrays 43 Adding drives 44 Diagnosing array problems 47 Controller board runtime LEDs 47 Cache module LEDs 49 Diagnostic tools 50 Electrostatic discharge 51 Preventing electrostatic discharge 51 Grounding methods to prevent electrostatic discharge 52 Regulatory compliance notices 53 Federal Communications Commission notice 53 FCC rating label 53 Class A equipment 54 Class B equipment 54 De...

Page 5: ...Contents 5 Acronyms and abbreviations 61 Index 63 ...

Page 6: ......

Page 7: ... shared 4x wide 2 Controller health LED blinking green indicates board is OK amber indicates board has failed 3 I O activity LED indicates total activity of all ports 4 SAS port 1I internal shared 4x wide 5 SAS port 2I internal dedicated 4x wide 6 Cache module also known as BBWC or array accelerator 7 Secondary lower battery for cache module ...

Page 8: ...8 cm 12 3 in x 4 3 in x 0 7 in Power required Approximately 28 W Temperature range Operating 10 to 35 C 50 to 95 F storage 20 to 55 C 4 to 131 F Relative humidity noncondensing Operating 10 to 70 storage 5 to 90 RAID levels supported 0 1 1 0 5 ADG also called RAID 6 Connector type Compatible with full length 3 3 V 64 bit PCI X or PCI slot Transfer rate Up to 1 0 GB s at 133 MHz 64 bit Number of SA...

Page 9: ...tory as described in the procedure given in this section To install the controller in an unconfigured server 1 Install the controller hardware Installing the controller hardware on page 11 2 If necessary install physical drives The number of drives in the server determines the RAID level that is autoconfigured when the server is powered up next step For details refer to the server specific setup a...

Page 10: ...stall the device drivers Installing device drivers on page 27 Otherwise continue with step 4 4 Install the controller hardware Installing the controller hardware on page 11 5 Set the controller order 6 Update the controller firmware Updating the firmware on page 17 7 If the controller is not going to be the boot device install the device drivers Installing device drivers on page 27 8 Update the Ma...

Page 11: ...D or DVD that is supplied in the controller kit Preparing the server Before installing the controller in the server back up all data If the server supports hot pluggable devices no further preparation is required Proceed to install the controller board as described Installing the controller board on page 12 If the server does not support hot pluggable devices 1 Close all applications 2 Power down ...

Page 12: ...ese hazardous conditions 1 Remove or open the access panel 2 Select an available 3 3 V 64 bit full length PCI or PCI X slot 3 If the controller is being hot plugged power down the slot 4 Remove the slot cover or open the hot plug latch Save the retaining screw if one is present 5 Slide the controller board along the slot alignment guide and press the board firmly into the slot so that the contacts...

Page 13: ...that are to be used in the same array must be of the same type either all SAS or all SATA Parallel SCSI drives cannot be used with this controller NOTE Drives that are to be grouped in the same array should all have comparable capacity for efficient use of total storage capacity For additional information about drive installation refer to the appropriate section in this guide Replacing moving or a...

Page 14: ... storage 1 Power down the server 2 Connect an external SAS cable to the external port of the controller NOTE You do not have to disconnect any internal drives on shared internal port 1I because the controller preferentially discovers devices attached to port 1E However drives on the shared internal port are unavailable until you disconnect the external storage device 3 Tighten the lock screws on t...

Page 15: ... kit number Cable assembly number External cable 1 0 m 3 3 ft 2 0 m 6 6 ft 4 0 m 13 ft 6 0 m 20 ft 389665 B21 389668 B21 389671 B21 389674 B21 361317 001 361317 002 361317 004 361317 006 Internal wide cable depends on the server refer to the server documentation 361316 00x ...

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Page 17: ...orage products http www hp com support proliantstorage 1 Find the most recent version of the component that you require Components for controller firmware updates are available in offline and online formats 2 Follow the instructions for installing the component on the server These instructions are given with the CD and are provided on the same Web page as the component 3 Follow the additional inst...

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Page 19: ...g capability of ACU ACR is provided in the SmartStart Scripting Toolkit available on the HP website http www hp com servers sstoolkit Whichever utility you use the following limitations apply For the most efficient use of drive space do not mix drives of different capacities within the same array The configuration utility treats all physical drives in an array as if they have the same capacity as ...

Page 20: ...procedure is not supported Supported features ACU CPQONLIN ORCA Uses a graphical interface Available in languages other than English Executable at any time Available on CD Uses a wizard to suggest the optimum configuration for an unconfigured controller Describes configuration errors Supported procedures ACU CPQONLIN ORCA Creation and deletion of arrays and logical drives Assignment of RAID level ...

Page 21: ...ogical Drive The screen displays a list of all available unconfigured physical drives and the valid RAID options for the system 2 Use the Arrow keys Spacebar and Tab key to navigate around the screen and set up the logical drive including an online spare drive if one is required NOTE You cannot use ORCA to configure one spare drive to be shared among several arrays Only ACU enables you to configur...

Page 22: ...is an NLM that enables you to configure drive arrays on a NetWare server without powering down the server or storage system CPQONLIN also provides information about the status of drives attached to the controller To run CPQONLIN 1 Use the software CD provided with the controller to load the drivers HPQCISS HAM and CPQSHD CDM and the executable CPQONLIN NLM on the server Detailed instructions are p...

Page 23: ... of some typical procedures Setting drive rebuild expand priority and accelerator ratio 1 Go to the Main Configuration View screen 2 Highlight the controller 3 Select the Controller Settings option below Controller Options The Controller Settings screen appears Drive rebuild Drive rebuild occurs after a physical drive fails and is replaced Only logical drives configured for fault tolerance RAID 1 ...

Page 24: ...ds CPQONLIN enables you to set the priority of the expand Setting the priority to LOW affects performance the least but it takes longer for the new space to become available When expanding always add drives with a capacity equal to or greater than the capacity of the smallest drive in the array Adding larger drives wastes space because only the space that is equal to the smallest drive size can be...

Page 25: ... stripe size of an existing logical drive while online To migrate a drive 1 Select the drive setting option under the logical drive menu for the drive you intend to modify 2 Select the new RAID level and or stripe size from the choices presented If the new settings are valid the migration begins when you save the changes ...

Page 26: ......

Page 27: ...port Software CD are given in the leaflet that is supplied with the CD Using the SmartStart CD If you use the Assisted Installation path feature of SmartStart to install the operating system on a new server the drivers are automatically installed at the same time You can also use SmartStart to update the drivers manually on systems that are already configured For more information refer to the Smar...

Page 28: ...e HP website http www hp com servers manage The procedure for updating the agents is provided on the same Web page If the new agents do not function correctly you might also need to update Systems Insight Manager The latest version of Systems Insight Manager is available for download at the HP website http www hp com servers manage ...

Page 29: ...ing or removing any item that contains a battery pack IMPORTANT Whether you are replacing the main cache battery or the secondary lower cache battery remove both batteries so that the board circuitry recognizes the new battery pack 1 Close all applications and then power down the server This procedure flushes all data from the cache 2 Remove the cache module a Open the ejector latches on each side...

Page 30: ...gh to the other side of the cache board 1 b Lift the battery pack off the cache board 2 4 Remove the secondary cache battery pack a Unhook the wire retainer that holds the battery pack to the controller board 1 b While holding the battery in one hand pull the plastic retainer tabs up and push them through to the other side of the controller board 2 ...

Page 31: ...ng or replacing controller options 31 5 Replace whichever battery is degraded 6 Reinstall the batteries on the cache board and the controller board 7 Reinstall the cache board and its battery on the controller ...

Page 32: ......

Page 33: ...n a drive is configured as a part of an array and connected to a powered up controller the condition of the drive can be determined from the illumination pattern of the hard drive status lights LEDs Online Activity LED green Fault UID LED amber blue Interpretation On off or flashing Alternating amber and blue The drive has failed or a predictive failure alert has been received for this drive it al...

Page 34: ...e risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a ...

Page 35: ...er to the documentation on the Management CD ADU lists all failed drives For additional information about diagnosing hard drive problems refer to the HP Servers Troubleshooting Guide CAUTION Sometimes a drive that has previously been failed by the controller may seem to be operational after the system is power cycled or for a hot pluggable drive after the drive has been removed and reinserted Howe...

Page 36: ...ny logical drives in this array that are configured with RAID 5 fault tolerance will fail Compromised fault tolerance can also be caused by non drive problems such as a faulty cable or temporary power loss to a storage system In such cases you do not need to replace the physical drives However you may still have lost data especially if the system was busy at the time that the problem occurred Reco...

Page 37: ...entire system If you insert a hot pluggable drive into a drive bay while the system power is on all disk activity in the array pauses for a second or two while the new drive is spinning up When the drive has achieved its normal spin rate data recovery to the replacement drive begins automatically as indicated by the blinking Online Activity LED on the replacement drive if the array is in a fault t...

Page 38: ...e drives as failed when the server is powered up To minimize the likelihood of fatal system errors take these precautions when removing failed drives Do not remove a degraded drive if any other drive in the array is offline the Online Activity LED is off In this situation no other drive in the array can be removed without data loss The following cases are exceptions When RAID 1 0 is used drives ar...

Page 39: ...be reconstructed and is likely to be permanently lost If another drive in the array fails while fault tolerance is unavailable during rebuild a fatal system error may occur and all data on the array is then lost In exceptional cases however failure of another drive need not lead to a fatal system error These exceptions include Failure after activation of a spare drive Failure of a drive that is no...

Page 40: ...e does not light up while the corresponding LEDs on other drives in the array are active the rebuild process has abnormally terminated The amber Fault LED of one or more drives might also be illuminated Refer to Abnormal termination of a rebuild on page 40 to determine what action you must take Abnormal termination of a rebuild If the Online Activity LED on the replacement drive permanently ceases...

Page 41: ...rive 2 Restore data from backup Case 2 The replacement drive has failed Verify that the replacement drive is of the correct capacity and is a supported model If these factors are not the cause of the problem use a different drive as the replacement Case 3 Another drive in the array has failed A drive that has recently failed can sometimes be made temporarily operational again by cycling the server...

Page 42: ...tion the system is unprotected against drive failure for many hours while a given drive is upgraded Perform drive capacity upgrades only during periods of minimal system activity To upgrade hard drive capacity 1 Back up all data 2 Replace any drive The data on the new drive is re created from redundant information on the remaining drives CAUTION Do not replace any other drive until data rebuild on...

Page 43: ...ty expansion capacity extension or RAID or stripe size migration The controller is using the latest firmware version recommended If you want to move an array to another controller all drives in the array must be moved at the same time When all the conditions have been met 1 Back up all data before removing any drives or changing configuration This step is required if you are moving data containing...

Page 44: ...ating system that is with the server online if ACU is running in the same environment as the normal server applications For more information refer to the HP Array Configuration Utility User Guide The expansion process is illustrated in the following figure in which the original array containing data is shown with a dashed border and the newly added drives containing no data are shown unshaded The ...

Page 45: ... has finished you can use the liberated storage capacity on the enlarged array to create new logical drives Alternatively you can enlarge one of the original logical drives This latter process is called logical drive capacity extension and is also carried out using ACU ...

Page 46: ......

Page 47: ... randomly until POST has finished LED ID Color LED name and interpretation 0 Amber CR510 Controller Failure LED The controller firmware has detected an error 1 Amber CR511 Drive Failure LED A physical drive connected to the controller has failed Check the Fault LED on each drive to determine which drive has failed 2 Blue CR512 Activity LED for SAS port 2I 3 Blue CR513 Activity LED for SAS port 1E ...

Page 48: ...ils refer to the following table 7 Green CR517 Idle Task LED This LED together with item 6 indicates the amount of controller CPU activity For details refer to the following table 8 Amber CR507 Battery Status LED For interpretation refer to Cache module LEDs on page 49 9 Green CR508 Battery Charging LED For interpretation refer to Cache module LEDs on page 49 10 Amber CR509 Controller Failure LED ...

Page 49: ...tery pack The host controller is updating the cache microcontroller firmware Fast blink There is an open circuit across the battery terminals or within the battery pack Slow blink once every 16 seconds This display pattern might occur after the system is powered down It indicates that the cache contains data that has not yet been written to the drives Restore system power as soon as possible to pr...

Page 50: ...ST messages Smart Array controllers produce diagnostic error messages at reboot Many of these POST messages are self explanatory and suggest corrective actions For more information about POST messages refer to the HP Servers Troubleshooting Guide Server Diagnostics To use Server Diagnostics a Insert the SmartStart CD into the server CD ROM drive b Click Agree when the license agreement is displaye...

Page 51: ...er conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removin...

Page 52: ...cent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the sugg...

Page 53: ...s place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both cl...

Page 54: ...or a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarant...

Page 55: ...INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be no...

Page 56: ...f the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC For a notified body number refer to the product regulatory label Compliance wit...

Page 57: ...Regulatory compliance notices 57 BSMI notice Japanese notice ...

Page 58: ...nal injury if a battery pack is mishandled To reduce this risk Do not attempt to recharge the batteries if they are disconnected from the controller Do not expose the battery pack to water or to temperatures higher than 60 C 140 F Do not abuse disassemble crush or puncture the battery pack Do not short the external contacts Replace the battery pack only with the designated HP spare Battery disposa...

Page 59: ... authorized HP Partner or one of their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales give...

Page 60: ......

Page 61: ...tor ACU Array Configuration Utility ADG Advanced Data Guarding also known as RAID 6 ADU Array Diagnostics Utility BBWC battery backed write cache CPQONLIN NetWare Online Array Configuration Utility ORCA Option ROM Configuration for Arrays POST Power On Self Test ...

Page 62: ...Smart Array P600 Controller User Guide RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility SA Smart Array SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager ...

Page 63: ...rd features of 7 controller board installing 11 controller installation overview of 9 controller LEDs 47 CPQONLIN 22 D data recovery 36 39 data transfer rate 8 device drivers installing 27 diagnostic tools 50 drive capacity upgrading 42 drive failure detecting 35 drive LEDs 33 drivers 27 drives adding 44 drives configuring 24 drives moving 43 E electrostatic discharge 51 environmental requirements...

Page 64: ...or messages 35 50 power requirements 8 R rebuild abnormal termination of 40 rebuild description of 39 rebuild time required for 39 regulatory compliance notices 53 replacing hard drives 33 replacing the batteries 29 runtime LEDs 47 S Server Diagnostics utility 50 shared ports 7 SmartStart Scripting Toolkit 19 specifications controller 8 static electricity 51 status lights cache module 49 status li...

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