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26 3 Problem solving

ENWW

Clearing jams in the face-up bin and in the flipper

1

Move the MBM away from the printer or MFP. To do this, stand on the left side of the MBM
and pull the device straight toward you.

2

Remove the face-up bin (upper-left bin).

3

Locate the handle in the flipper area and lift the handle. Remove the jammed media.

WARNING!

Avoid touching the flipper area. It can be hot.

4

Reinstall the face-up bin (upper-left bin).

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Summary of Contents for Q5693A

Page 1: ...Q5693A use ...

Page 2: ......

Page 3: ...HP 8 bin Mailbox User Guide _________________ ...

Page 4: ...ies for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Publication number Q5693 90905 Edition 2 4 2005 Trademark Credits PostScript is a trademark of Adobe Systems Incorpor...

Page 5: ...ENWW iii ...

Page 6: ...iv ENWW ...

Page 7: ... users for the Mailbox mode 13 Microsoft Windows 13 Macintosh 14 Sending a print job to an output bin that is different from the default 15 Microsoft Windows 15 Macintosh 16 Sending a copy job to an output bin that is different from the default 16 3 Problem solving Resolving common problems 18 Interpreting control panel messages 19 Clearing jams 21 Paper jam locations and parts 21 Control panel me...

Page 8: ...vi Contents ENWW Appendix C Regulatory information Declaration of Conformity 41 Canadian DOC Regulations 42 VCCI Statement Japan 42 Korean EMI Statement 42 Taiwan 42 Index ...

Page 9: ... bins can hold up to 250 sheets of 75 g m2 20 lb bond paper each Jobs are stacked in order You can use the MBM as a mailbox stacker job separator or sorter collator Mailbox The eight face down bins can be assigned to a user or a group of users All jobs that a user or group of users sends are delivered to their assigned bin This is the default operation mode Stacker The MBM can act as a stacker Wit...

Page 10: ...in Face down bin 1 is the default bin for some MFP copy jobs When the MFP is in the mailbox mode or when the copy bin option is turned on enabled in any of the other operation modes the copy jobs are delivered to this bin 3 Face up bin upper left bin This bin holds up to 125 sheets In this bin the sheets are stacked in the reverse order from the order in which they were printed 4 User LED The user...

Page 11: ...M is operating normally Green blinking The MBM is in Service mode Amber solid A malfunction has occurred See the printer or MFP control panel display and Interpreting control panel messages on page 19 for more information Amber blinking A jam or another error has occurred Or the MBM has been removed from the printer or MFP See the printer or MFP control panel display and Interpreting control panel...

Page 12: ...4 1 Product basics ENWW ...

Page 13: ...opy jobs Assigning a default output bin to a user or a group of users for the Mailbox mode Sending a print job to an output bin that is different from the default Sending a copy job to an output bin that is different from the default Note The illustrations in this section show the text in English Depending on the operating system that you are using and what settings you have set your screens might...

Page 14: ...ding a copy job to an output bin that is different from the default on page 16 When the MBM is connected to Operational mode Copy bin Default output bin for copy jobs Default output bin for print jobs Printer Mailbox mode Stacker mode Job Separator mode Sorter Collator mode The printer does not produce copies The printer does not produce copies Standard top bin MFP Mailbox mode Not applicable it i...

Page 15: ...ich bin to send your job to When an output bin is full the job is automatically delivered to the next available bin When all of the face down bins are full the printer or MFP stops printing and indicates on the printer or MFP control panel display that the stacker is full In order for the printer or MFP to continue printing you must remove any media from the top face down bin bin 1 first and then ...

Page 16: ...l to and touch CONFIGURE DEVICE 3 Scroll to and touch MBM 8 CONFIG 4 Scroll to and touch OPERATION MODE 5 Scroll to the operation mode that you want and then touch OK An asterisk appears next to your selection The MFP restarts 6 Continue to Setting the operation mode in the printer driver to match the control panel setting on page 8 Setting the operation mode in the printer driver to match the con...

Page 17: ... configuration under Installable Options click Update Now in the Automatic Configuration list For manual configuration under Installable Options select the appropriate operation mode in the Accessory Output Bin list 5 Click OK to save your settings ...

Page 18: ...configuration select the appropriate operation mode in the Optional Paper Destinations list If you are using a PostScript PS printer driver Click the Device Options tab Windows 98 and Windows Me or the Device Settings tab Windows NT 4 0 tab Under Installable Options select the appropriate operation mode in the Accessory Output Bin list 4 Click OK to save your settings Mac OS X 1 In the Apple menu ...

Page 19: ...ENWW Setting an operation mode 11 7 In the Mailbox Mode list select the appropriate operational mode and then click Apply Changes ...

Page 20: ... option does not apply to the Mailbox mode When the Mailbox mode is used the face down bin 1 is always used for copy jobs HP LaserJet 9040 9050 series printers 1 Use or to scroll to CONFIGURE DEVICE and then press 2 Use or to scroll to MBM 8 CONFIG and then press 3 Use or to scroll to COPIER BIN and then press 4 Use or to scroll to the option to turn the copy bin on or off and then press HP LaserJ...

Page 21: ... point to Settings and then click Printers Microsoft Windows 2000 or Printers and Faxes Windows XP 2 Right click the HP product icon and then click Properties or Printing Preferences 3 On the Output tab select the appropriate output bin and then click OK 4 Repeat steps 1 through 3 for each user Windows 98 and Windows Me 1 At the computer that belongs to the user that you are assigning click the St...

Page 22: ...ou are using a PS printer driver Click the Advanced tab Under Document Options click Printer Features Select the appropriate output bin from the Output Bin list 4 Repeat steps 1 through 3 for each user Macintosh You can assign a default output bin to a user or a group of users for the Mailbox mode by creating a preset in the printer driver that specifies the appropriate output bin set 1 At the com...

Page 23: ...gs you have set your screens might or might not look like these illustrations Microsoft Windows Windows 2000 and Window XP 1 Open a document and then click Print on the File menu 2 Click Setup or Properties The options might be different for your program 3 Click the Output or Destination tab 4 In the Bin list select an output bin and then click OK Windows 98 and Window Me 1 Open a document and the...

Page 24: ...he Mailbox Options list select the appropriate output bin and then click Print Sending a copy job to an output bin that is different from the default HP LaserJet 9040mfp 9050mfp 9500mfp 1 Touch the copy icon on the control panel display 2 Touch COPY SETTINGS and then touch the Advanced tab 3 Select the output bin for your copy job The output bin options that are available for copy jobs differ depe...

Page 25: ...ENWW 17 3Problem solving This chapter contains information to help you with the following issues Resolving common problems Interpreting control panel messages Clearing jams ...

Page 26: ...on page 29 The job went to a different output location than expected Make sure that you are using supported media weights and sizes For more information see Supported media on page 39 Note Using media that is outside of HP specifications might cause problems that could require repair This repair is not covered by the Hewlett Packard warranty or service agreements Make sure that the correct output ...

Page 27: ...ht mean that the printer or MFP and the MBM are set up on an uneven floor Level the MBM See the MBM installation guide for more information about leveling the MBM Problem Solution Message Description Action UPPER LEFT BIN FULL The face up bin upper left bin is full Remove all media from the face up bin OPTIONAL BIN 1 FULL OPTIONAL BIN 2 FULL OPTIONAL BIN 3 FULL OPTIONAL BIN 4 FULL OPTIONAL BIN 5 F...

Page 28: ...of the delivery head 1 Move the MBM away from the printer or MFP 2 Make sure that all of the output bins are seated properly 3 Make sure that the blind cover is seated correctly See Paper jam locations and parts on page 21 for the location of the blind cover 4 Remove any media that might obstruct the belt movement See Paper jam locations and parts on page 21 for the location of the belt 5 Reattach...

Page 29: ...2 Note When you clear a jam be very careful not to tear the media If even a small piece of media is left in the MBM it can cause additional jams Paper jam locations and parts The following illustration shows the MBM parts that might be involved when jams occur 1 Face down bins 2 Face up bin 3 Flipper 4 Blind cover 5 Entry area 6 Delivery head 7 Belt 1 4 1 1 1 3 1 7 1 2 1 5 1 6 ...

Page 30: ... to appear on the user LED before you continue printing 13 12 50 JAM IN LEFT ACCESSORY Media is present in the belt or the delivery head 1 Move the MBM away from the printer or MFP 2 Remove any media from the belt 3 Remove any media from the delivery head 4 Make sure that you are using supported media weights and sizes For more information see Supported media on page 39 5 Reattach the MBM 6 Wait f...

Page 31: ...e printer or MFP 2 Remove any media from the delivery head 3 Remove any media from the belt 4 Make sure that you are using supported media weights and sizes For more information see Supported media on page 39 5 Reattach the MBM 6 Wait for the solid green status light to appear on the user LED before you continue printing Message Description Action ...

Page 32: ...r or MFP To do this stand on the left side of the MBM and pull the device straight toward you 2 Carefully pull the jammed media out of the belt CAUTION Be careful to not move the delivery head up or down Doing so can cause serious damage to the MBM 3 Reattach the MBM to the printer or MFP ...

Page 33: ... or MFP To do this stand on the left side of the MBM and pull the device straight toward you 2 Carefully pull the jammed media from the MBM entry area or from the exit area of the printer or MFP WARNING Avoid touching the entry area area It can be hot 3 Reattach the MBM to the printer or MFP ...

Page 34: ...r or MFP To do this stand on the left side of the MBM and pull the device straight toward you 2 Remove the face up bin upper left bin 3 Locate the handle in the flipper area and lift the handle Remove the jammed media WARNING Avoid touching the flipper area It can be hot 4 Reinstall the face up bin upper left bin ...

Page 35: ...ENWW Clearing jams 27 5 Reattach the MBM to the printer or MFP ...

Page 36: ...MBM and pull the device straight toward you 2 Carefully pull the jammed media out from the face down bin and delivery head Note Hewlett Packard Company recommends removing the jammed media without removing the face down bins CAUTION Be careful to not move the delivery head up or down Doing so can cause serious damage to the MBM 3 Reattach the MBM to the printer or MFP ...

Page 37: ...ubleshooting help information about maintenance and use and manuals for the following products that can be used with the MBM HP LaserJet 9040 Series printers HP LaserJet 9050 Series printers HP LaserJet 9050mfp HP LaserJet 9040mfp HP LaserJet 9500mfp Warranty information See the warranty booklet that came with your printer or MFP for warranty information ...

Page 38: ...30 4 Support information ENWW ...

Page 39: ...1 through 8 high paper capacity Not applicable Standard Top Bin Upper Left Bin Straightest Path Output Bins 1 8 MFP Mailbox mode The copy bin is always enabled in the Mailbox mode Face up bin upper left bin Face down bins 1 through 8 high paper capacity UPPER BIN BIN 1 BIN 2 BIN 3 BIN 4 BIN 5 BIN 6 BIN 7 BIN 8 Upper Left Bin Straightest Path Output Bin 2 Output Bin 3 Output Bin 4 Output Bin 5 Outp...

Page 40: ...32 A Operation modes summary table ENWW ...

Page 41: ...ions The following sections outline the physical specifications for the HP 8 bin Mailbox MBM Height Width Depth Weight 970 mm 38 2 inches 1065 mm 41 9 inches 480 mm 18 9 inches 19 2 kgs 51 4 lbs 480 mm 18 9 in 435 mm 17 1 in 630 mm 24 8 in 890 mm 35 0 in 970 mm 38 2 in ...

Page 42: ... ventilated room Do not expose the printer or MFP and the MBM to direct sunlight or chemicals including ammonia based cleaning solutions Ensure that the printer or MFP and the MBM have an adequate power supply circuit located nearby See the Power requirements and circuit capacity on page 38 section of this chapter for more information Choose a location for your printer or MFP and the MBM that has ...

Page 43: ...ical specifications 35 Space requirements for the HP 8 bin Mailbox with the HP LaserJet 9500mfp 480 mm 18 9 in 864 mm 34 0 in 435 mm 17 1 in 555 mm 21 9 in 1219 mm 48 in 450 mm 17 7 in 635mm 25 in 415 mm 16 3 in ...

Page 44: ...tions ENWW Space requirements for the HP 8 bin Mailbox with the HP LaserJet 9040mfp and HP LaserJet 9050mfp 480 mm 18 9 in 787 mm 30 9 in 450 mm 17 7 in 555 mm 21 9 in 435 mm 17 1 in 1219 mm 48 in 635 mm 25 in 440 mm 17 3 in ...

Page 45: ...specifications 37 Space requirements for the HP 8 bin Mailbox with the HP LaserJet 9040 9050 series printers 480 mm 18 9 in 721 mm 28 3 in 450 mm 17 7 in 555 mm 21 9 in 435 mm 17 1 in 1003 mm 39 4 in 1118 mm 43 9 in ...

Page 46: ...o 127 volts V 10 50 to 60 hertz Hz 2 Hz 220 V 10 50 to 60 Hz 2 Hz Or 220 to 240 V 10 60 Hz 2 Hz Minimum recommended circuit capacity 15 0 amps 6 5 amps Printer state Specification Printing 49 watts Standby 11 watts Off less than 0 25 watt Variable Allowable condition Operating temperature 10 to 32 5 C 50 to 95 F Relative humidity 20 to 80 Storage temperature 0 to 45 C 32 to 113 F Storage humidity ...

Page 47: ...letterhead1 prepunched bond color recycled light glossy heavy rough heavy glossy non HP heavy glossy high gloss images 64 to 135 g m2 17 to 36 lb bond Face up bin 125 sheets of 75 g m2 20 lb bond Standard sizes letter legal executive ISO A3 ISO A4 ISO A5 11 x 17 JIS B4 JIS B5 jpostD 8k 16k Custom sizes minimum 98 x 170 mm 3 86 x 6 7 inches maximum 305 x 470 mm 12 x 18 5 inches plain preprinted let...

Page 48: ...40 Appendix B Specifications ENWW ...

Page 49: ...ctive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference rec...

Page 50: ...ormation ENWW Canadian DOC Regulations Complies with Canadian EMC Class A requirements Conforme à la classe A des normes canadiennes de compatibilité électromagnétiques CEM VCCI Statement Japan Korean EMI Statement Taiwan ...

Page 51: ...eneral 19 paper jams 22 F face down bins capacity 1 copy jobs 12 16 jams clearing 28 locating 2 media specifications 39 operation modes 7 face up bin capacity 1 jams clearing 26 locating 2 media specifications 39 operation modes 7 features 1 flashing lights 3 flipper jams clearing 26 full output bins control panel messages 19 operation modes 7 troubleshooting 18 J jams belt clearing 24 control pan...

Page 52: ...parator mode 7 settings copy bin 12 16 default 6 operation modes 7 8 size specifications HP 8 bin Mailbox MBM 33 media 39 sorter collator mode 7 space requirements HP LaserJet 9040 9050 series printers 37 HP LaserJet 9040mfp 9050mfp 36 HP LaserJet 9500mfp 35 setup specifications 34 specifications features 1 media supported 39 operating environment 38 physical 33 power 38 space requirements 34 spee...

Page 53: ......

Page 54: ... 2005 Hewlett Packard Development Company L P www hp com ...

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