HP ProOne 600 G2 Maintenance & Service Manual Download Page 164 | Manualshive

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background image

Control panel message

Description

Recommended action

90B-Fan Failure

The system has detected that a cooling fan is
not operating correctly.

1.

Reseat fan.

2.

Reseat fan cable.

3.

Replace fan.

90D-System Temperature

Thermal shutdown occurred. The system BIOS
has detected your machine was previously shut
down to avoid overheating. Overheating may
occur if the cooling vents are blocked or the
operating temperature exceeds the system
specifications. The machine should return to
normal operation once the situation is resolved.

Make sure system has proper airflow.

90E-Power Supply Fan Not detected

Power supply fan is not connected or may have
malfunctioned.

1.

Reseat power supply fan.

2.

Reseat fan cable.

3.

Replace power supply fan.

910–Filter Warning

Airflow filter is dirty.

Replace the airflow filter.

Interpreting system validation diagnostic front panel LEDs and

audible codes

During the system validation phase that occurs at system startup, the BIOS validates the functionality of the
following subsystems and conditions:

●

AC adapter

●

System board power

●

Processor failure

●

BIOS corruption

●

Memory failure

●

Graphics failure

●

System board failure

●

BIOS authentication failure

If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where
applicable) are used to identify the error. These patterns will make up a two part code:

●

Major – the category of the error

●

Minor – the specific error within the category

NOTE:

Single beep/blink codes are not used.

Number of long beeps/blinks

Error category

1

Not used

2

BIOS

3

Hardware

154 Chapter 9 POST error messages and diagnostic front panel LEDs and audible codes

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Summary of Contents for ProOne 600 G2

Page 1: ...Maintenance Service Guide HP EliteOne 800 G2 23 inch All in One HP EliteOne 705 G2 23 inch Touch All in One HP ProOne 600 G2 21 inch All in One ...

Page 2: ...eptember 2015 Document Part Number 822875 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www micr...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...nternal components 13 Labels 14 2 Illustrated parts catalog 15 System parts 15 Misc parts 17 Mass storage devices 19 Processors and memory modules 20 Cables 21 Keyboards and mice 21 3 Routine care SATA drive guidelines and disassembly preparation 23 Electrostatic discharge information 23 Generating static 24 Preventing electrostatic damage to equipment 24 Personal grounding methods and equipment 2...

Page 6: ...ssemble the computer 31 Rear port cover 31 Attaching and removing a stand 32 Recline stand 32 Attaching a recline stand 32 Removing a recline stand 33 Adjustable height stand 34 Attaching an adjustable height stand 34 Removing an adjustable height stand 34 Easel stand 35 Attaching an easel stand 35 Removing an easel stand 35 Access panel 37 Drives 38 Hard disc drive 39 Removing a 2 5 inch hard dis...

Page 7: ...n assembly 79 Right trim and fingerprint reader 80 Left trim 82 Bottom trim and feet 83 Display panel 85 Cables and connectors 88 5 Computer Setup F10 Utility 89 Computer Setup F10 Utilities 89 Using Computer Setup F10 Utilities 89 Computer Setup Main 91 Computer Setup Security 93 Computer Setup Advanced 95 Recovering the Configuration Settings 100 6 Using HP PC Hardware Diagnostics UEFI 101 Downl...

Page 8: ...ecovery Manager 137 What you need to know before you get started 137 Using the HP Recovery partition select products only 138 Using HP Recovery media to recover 138 Changing the computer boot order 138 Removing the HP Recovery partition select products only 138 Backing up restoring and recovering in Windows 8 1 or Windows 8 139 Creating recovery media and backups 139 Restoring and recovering using...

Page 9: ...d text messages 149 Interpreting system validation diagnostic front panel LEDs and audible codes 154 10 Password security and resetting CMOS 156 Resetting the password jumper 156 Clearing and resetting the BIOS 158 Appendix A Power cord set requirements 159 General requirements 159 Japanese power cord requirements 159 Country specific requirements 160 Appendix B Statement of Volatility 161 Appendi...

Page 10: ...x ...

Page 11: ...ecific QuickSpecs CAUTION Several well known vulnerabilities exist when a computer is in the Sleep state To prevent an unauthorized user from accessing data on your computer even encrypted data HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession This practice is particularly important when you travel with your computer Ov...

Page 12: ...ponent 1 Dual microphone array optional 4 Webcam optional 2 Webcam activity LED with optional webcam 5 16 9 widescreen LED backlit LCD display 3 Webcam privacy shutter slide switch 6 High performance stereo speakers 2 Chapter 1 Product features ...

Page 13: ...e activity LED 8 HP SD media card reader optional 3 USB 3 0 port fast charging 9 Optical disc drive eject button 4 USB 3 0 port 10 Optical disc drive activity LED 5 USB 3 0 Type C port 11 Tray load optical disc drive 6 Headset line out jack 12 Fingerprint reader Touch model only EliteOne 800 3 ...

Page 14: ... 2 Port cover security screw hole 8 2 USB 3 0 ports 3 Serial port optional 9 2 USB 3 0 ports with wake up functionality 4 PS 2 keyboard connector optional 10 RJ 45 Gigabit Ethernet port 5 PS 2 mouse connector optional 11 Stereo audio line out 6 Power connector 4 Chapter 1 Product features ...

Page 15: ...Internal components Component Component 1 Optical disc drive 4 Hood sensor 2 Secondary hard disk drive 5 Memory 3 Primary hard disk drive 6 RTC Battery EliteOne 800 5 ...

Page 16: ...ponent 1 Dual microphone array optional 4 Webcam optional 2 Webcam activity LED with optional webcam 5 16 9 widescreen LED backlit LCD display 3 Webcam privacy shutter slide switch 6 High performance stereo speakers 6 Chapter 1 Product features ...

Page 17: ...onal 2 hard disk drive activity LED 8 Optical disc drive eject button 3 USB 3 0 port fast charging 9 Optical disc drive activity LED 4 USB 3 0 port 10 Tray load optical disc drive 5 Headset line out jack 11 Fingerprint reader Touch model only 6 Microphone line in jack EliteOne 705 7 ...

Page 18: ... 2 Port cover security screw hole 8 2 USB 3 0 ports 3 Serial port optional 9 2 USB 2 0 ports with wake up functionality 4 PS 2 keyboard connector optional 10 RJ 45 Gigabit Ethernet port 5 PS 2 mouse connector optional 11 Stereo audio line out 6 Power connector 8 Chapter 1 Product features ...

Page 19: ...Internal components Component Component 1 Optical disc drive 4 Hood sensor 2 Secondary hard disk drive 5 Memory 3 Primary hard disk drive 6 RTC Battery EliteOne 705 9 ...

Page 20: ...onent 1 Dual microphone array optional 4 Webcam optional 2 Webcam activity LED with optional webcam 5 16 9 widescreen LED backlit LCD display 3 Webcam privacy shutter slide switch 6 High performance stereo speakers 10 Chapter 1 Product features ...

Page 21: ...ne line in jack 2 hard disk drive activity LED 7 HP SD media card reader optional 3 USB 3 0 port fast charging 8 Optical disc drive eject button 4 USB 3 0 port 9 Optical disc drive activity LED 5 Headset line out jack 10 Tray load optical disc drive ProOne 600 11 ...

Page 22: ... 2 Port cover security screw hole 8 2 USB 3 0 ports 3 Serial port optional 9 2 USB 3 0 ports with wake up functionality 4 PS 2 keyboard connector optional 10 RJ 45 Gigabit Ethernet port 5 PS 2 mouse connector optional 11 Stereo audio line out 6 Power connector 12 Chapter 1 Product features ...

Page 23: ...Internal components Component Component 1 Optical disc drive 4 Memory 2 hard disk drive 5 RTC Battery 3 Hood sensor ProOne 600 13 ...

Page 24: ...nstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods 2 Service label Provides important information to identify your computer ...

Page 25: ... on model NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions System parts System parts 15 ...

Page 26: ... touch models 10 Optical drive bezel trim only for use in models with an expansion option in the optical drive bay 11 Rubber feet right and left Optical drive bezel blank for use in models without an optical drive not illustrated Stands not illustrated Adjustment Height Stand Easel Stand Recline Stand VESA cover for use in models with out a stand Display touch screen not illustrated Display Kit no...

Page 27: ...tor board NOTE HP ProOne 600 models also include a hood sensor on the serial port PS2 board 4 Optical drive includes latch Blu ray writer BD RE drive DVD RW drive DVD ROM drive 5 Power supply 200W for use in models with UMA graphics 160W for use in models with discrete graphics Misc parts 17 ...

Page 28: ... 600 models Intel Dual Band Wireless AC 8260 Bluetooth 4 0 for use in HP EliteBook 800 models Intel Dual Band Wireless AC 3165 Bluetooth 4 0 for use in HP EliteBook 800 models Mylar cover for use in models without speakers Card reader cover Hard drive isolation grommets Charger stand for use in HP ProBook 600 models Hood sensor for use in HP ProBook 600 models only Webcam shutter blank for use in ...

Page 29: ... 512 GB solid state drive 3D NAND EliteOne 800 and ProOne 600 models 512 TB solid state drive OPAL 2 0 self encrypting SED ProOne 600 models 256 GB solid state drive OPAL 2 0 self encrypting SED 256 GB solid state drive 256 GB solid state drive TLC 256 GB solid state drive 3D NAND EliteOne 800 and ProOne 600 models 180 GB solid state drive 180 GB solid state drive OPAL 2 0 MLC 128 GB solid state d...

Page 30: ...4 GB AMD Processors include replacement thermal material not illustrated AMD A10 8750B 3 6 GHz AMD A8 8650B 3 2 GHz AMD A6 8550B 3 7 GHz AMD A4 8350B 3 5 GHz Intel Processors include replacement thermal material not illustrated Intel Core i7 6700 3 4 GHz Intel Core i5 6600 3 3 GHz Intel Core i5 6500 3 2 GHz Intel Core i3 6320 3 9 GHz Intel Core i3 6300 3 8 GHz Intel Core i3 6100 3 7 GHz Intel Pent...

Page 31: ...hese cables are not interchangeable between dGPU and UMA models For use in models with dGPU graphics For use in models with UMA graphics Webcam cable Serial port cable Adapter DisplayPort to VGA Adapter DisplayPort to DVI Adapter DisplayPort to HDMI Adapter USB C to USB 3 0 DisplayPort cable Keyboards and mice Description Keyboard USB slim USB Washable Smartcard Conferencing Wireless with mouse PS...

Page 32: ...Description Washable USB antimicrobial USB optical USB laser 22 Chapter 2 Illustrated parts catalog ...

Page 33: ...arge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while ...

Page 34: ...ng electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts ...

Page 35: ... work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe mate...

Page 36: ... cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the co...

Page 37: ...se safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed ...

Page 38: ... the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and connecto...

Page 39: ... hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium coin cell battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement...

Page 40: ...op of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires Some flat ribbon cables come prefolded Never change the folds on...

Page 41: ...ect all other attached cables from the back of the computer 6 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the screen surface from scratches or other damage WARNING Beware of sharp edges inside the chassis Rear port cover 1 Place the computer face down on a soft flat surface HP recommends that you set down a blan...

Page 42: ... Attaching a recline stand To install the stand 1 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the bezel and screen surface from scratches or other damage 2 Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the computer 1 32 Chapter 4 Removal and Replacement Procedur...

Page 43: ...e the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Press the release latch under the stand 1 4 Lift the stand up 2 and then pull the stand hooks out of the computer 3 Attaching and removing a stand 33 ...

Page 44: ...the two large holes in the upper part of the back of the computer 1 3 Lower the stand onto the computer 2 and press down until it clicks into place 3 Removing an adjustable height stand To remove the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Press the release latch under the stand ...

Page 45: ...e the hooks in the top of the stand in the two large holes in the upper part of the back of the computer 1 3 Lower the stand onto the computer and press down until it clicks into place 2 Removing an easel stand To remove the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Press the relea...

Page 46: ...4 Lift the stand up 2 and then pull the stand hooks out of the computer 3 36 Chapter 4 Removal and Replacement Procedures ...

Page 47: ...assembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Slide the access panel latches toward each other 1 5 Lift the access panel off the computer 2 To replace the access panel reverse the removal procedures Access panel 37 ...

Page 48: ... drive 3D NAND EliteOne 800 and ProOne 600 models 512 TB solid state drive OPAL 2 0 self encrypting SED ProOne 600 models 256 GB solid state drive OPAL 2 0 self encrypting SED 256 GB solid state drive 256 GB solid state drive TLC 256 GB solid state drive 3D NAND EliteOne 800 and ProOne 600 models 180 GB solid state drive 180 GB solid state drive OPAL 2 0 MLC 128 GB solid state drive OPAL 2 0 self ...

Page 49: ... drive Installing a 2 5 inch hard disc drive Removing a 2 5 inch hard disc drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Disconnect the power and data cables from the ...

Page 50: ...e s from the cage For instructions on installing a hard disc drive see Installing a 2 5 inch hard disc drive on page 40 Installing a 2 5 inch hard disc drive 1 Fasten four mounting screws with grommets onto the 2 5 inch hard drive 2 Position the 2 5 inch drive above the drive cage with the connectors facing the power and data cables next to the drive cage 40 Chapter 4 Removal and Replacement Proce...

Page 51: ... computer The green latch comes with the drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Push and hold the tab 1 while pushing in the latch 2 at the back of the optical ...

Page 52: ...w optical drive with the opening in the side of the computer Push the drive in firmly until it snaps into place NOTE The optical drive can be installed in only one way 42 Chapter 4 Removal and Replacement Procedures ...

Page 53: ...ased on the display panel To remove the converter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Disconnect the two cables from the board 1 NOTE Be careful not to damag...

Page 54: ...e two Torx screws 2 that secure the board to the computer 7 Lift the converter board from the computer To install the converter board reverse the removal procedures 44 Chapter 4 Removal and Replacement Procedures ...

Page 55: ...ge 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the five Torx screws that secure the trim to the computer 6 Rotate the bottom of the trim up and off the computer To install the top trim reverse the removal procedures Top trim 45 ...

Page 56: ...bly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the top trim see Top trim on page 45 6 Disconnect the cable from the webcam module 1 7 Remove the two Torx screws 2 that secure the webcam module bracket t...

Page 57: ... install a shutter blank into the webcam slot see the following images for webcam components and an illustration of an installed shutter blank To install a webcam module reverse the removal procedures Webcam module 47 ...

Page 58: ... 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Push the EMI shield latch toward the center of the computer 1 to release the EMI shield and then lift the shield off the computer 2 To install the system board shield reverse the removal procedures 48 Chapter 4 Remo...

Page 59: ...nic Device Engineering Council JEDEC specification Support support CAS latency 11 DDR4 2133 MHz 11 11 11 timing support CAS latency 11 DDR3 1600 MHz 11 11 11 timing Slots 2 2 Maximum Memory 32 GB 16 GB Supported 1 Gbit 2 Gbit and 4 Gbit non ECC memory technologies single sided and double sided SODIMMs Note The system will not operate properly if you install unsupported SODIMM memory SODIMMs constr...

Page 60: ...forming dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B In any mode the maximum operational speed is determined by the slowest SODIMM in the system To remove a memory module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on pag...

Page 61: ... in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 8 Be sure that the cables around the system board EMI shield are out of the way and will not be pinched by the EMI shield The computer automatically recognizes the additional memory when you turn on the computer Memory 51 ...

Page 62: ...ponents of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle...

Page 63: ...7 Be sure that the cables around the electromagnetic interference shield are out of the way and will not be pinched by the system board EMI shield Battery 53 ...

Page 64: ... Express M 2 SSD 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the system board shield see System board EMI shield on page 48 6 Remove the Phillips screw 1 that secur...

Page 65: ...7 Lift the SSD to a 45 degree angle and then pull it away to remove it from the socket 2 To install the PCI Express M 2 SSD reverse the removal procedures PCI Express M 2 Solid State Drive 55 ...

Page 66: ...erformed by an HP technician NOTE WLAN module appearance may vary To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the system board shield see ...

Page 67: ...dule reverse the removal procedures When connecting the antennas cables connect the cable labeled 1 black sticker to the AUX 1 connector on the module and the cable labeled 2 white sticker to the MAIN 2 connector on the module NOTE WLAN modules are designed with a notch to prevent incorrect insertion WLAN module 57 ...

Page 68: ...el see Access panel on page 37 3 Remove the system board shield see System board EMI shield on page 48 4 Remove the top trim see Top trim on page 45 5 Disconnect the antennas from the WLAN module 1 6 Peel the transceivers off the frame 2 7 Note the routing path for each antenna for replacement 3 To install the antenna reverse the removal procedures NOTE When connecting the antennas cables be sure ...

Page 69: ... the access panel see Access panel on page 37 5 Remove the system board shield see System board EMI shield on page 48 6 Remove the Torx screw on the left part of the heat sink 1 7 In the order indicated on the heat sink loosen the silver captive Torx screws 2 CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is espec...

Page 70: ...n thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink NOTE Heat sink appearance may vary UMA models Discrete models To replace the heat sink reverse the removal procedures 60 Chapter 4 Removal and Replacement Procedures ...

Page 71: ...ield see System board EMI shield on page 48 6 Remove the heat sink see Heat sink on page 59 7 Rotate the locking lever to its full open position 1 and then carefully lift the processor from the socket 2 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system b...

Page 72: ...r Intel Celeron G3920 2 9 GHz processor Intel Celeron G3900 2 8 GHz processor 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the system board shield see System board E...

Page 73: ...age Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be...

Page 74: ... see System board EMI shield on page 48 6 Remove the memory modules see Memory on page 49 7 Remove the mSATA drive see PCI Express M 2 Solid State Drive on page 54 8 Remove the WLAN module see WLAN module on page 56 9 Remove the heat sink see Heat sink on page 59 10 Remove the processor see Processor AMD models on page 61 or Processor Intel models on page 62 11 Disconnect all cables from the syste...

Page 75: ...ard you must reprogram the SMBIOS information on the affected computer Failure to reprogram the board will result in eventual failure such as an activation failure need to reactivate the system or a system recovery failure To update SMBIOS information in Computer Setup 1 Turn on or restart the computer 2 Press Esc while the Press the ESC key for Startup Menu message is displayed at the bottom of t...

Page 76: ...byte identifier assigned to the computer Support Feature Byte Enter the Feature Byte string The feature byte string is case sensitive The label includes spaces after every four characters You can enter or ignore these spaces their only purpose is to help with data entry There is a character limitation of 40 bytes per line When you reach this limit go to the next line to continue data entry BIOS ig...

Page 77: ...e SATAPWR1 Black Optical drive power VGA Black Display connector SATA1 White Second hard drive connector CMOS Yellow Reset CMOS PS2_SERIAL Black PS2 serial board connector PSWD Green Clear system passwords DPCONV Black Converter board SPKR Black Speaker TOUCH White Touch screen connector FPR Black Fingerprint reader WEBCAM Black Webcam connector SSD Black M 2 SSD drive LVDS Black Display connector...

Page 78: ...e WLAN Black WLAN module SATAPWR0 White Hard drive power DIMM3 Black Memory module SATA2 Black Optical drive DIMM1 Black Memory module SATAPWR1 Black Optical drive power BATTERY Black RTC battery SATA1 White Second hard drive CMOS Yellow Reset CMOS EXT Black PS2 serial board SPKR Black Speaker DPCONV Black Converter board LVDS Black Display connector TOUCH White Touch screen FPR Black Fingerprint ...

Page 79: ... Hard drive power WLAN Black WLAN module SATA2 Black Optical drive DIMM3 Black Memory module SATAPWR1 Black Optical drive power DIMM1 Black Memory module SATA1 White Second hard drive BATTERY Black RTC battery EXT Black PS2 serial board SPKR Black Speaker DPCONV Black Converter board CMOS Yellow Reset CMOS TOUCH White Touch screen FPR Black Fingerprint reader WEBCAM Black Webcam connector SSD Blac...

Page 80: ...ATA0 Dark blue Hard drive XU Black Processor socket SATAPWR0 White Hard drive power XMM3 Black Memory module SATA1 White Second hard drive XMM1 Black Memory module TOUCH White Touch screen BATTERY Black RTC battery EXT Black PS2 serial board CMOS Yellow Reset CMOS DPCONV Black Converter board SPKR Black Speaker LVDS Black Display connector SSD Black M 2 SSD drive CPUFAN White Fan connector 70 Chap...

Page 81: ...ing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the system board shield see System board EMI shield on page 48 6 Remove the I O bracket secured to the system board see callout 2 in System board on page 64 7 Remove the...

Page 82: ...ecure the board and then rotate the board up and remove it from the computer 3 10 Remove the serial PS2 board from the computer To install the serial PS2 board reverse the removal procedures 72 Chapter 4 Removal and Replacement Procedures ...

Page 83: ...rd shield see System board EMI shield on page 48 8 Remove the I O bracket secured to the system board see callout 2 in System board on page 64 9 Remove the two screws 1 that secure the rear I O panel to the computer and then pull the panel away from the serial PS2 board to detach it from the chassis 2 NOTE The rear I O panel may bind and hang up around the connectors on the serial PS2 board You ma...

Page 84: ...ld see System board EMI shield on page 48 6 Remove the I O bracket secured to the system board see callout 2 in System board on page 64 7 Remove the rear I O panel see Center rear I O panel on page 73 8 Disconnect the speaker cable from the system board 1 9 Remove two Torx screws 2 that secure each speaker to the computer 10 Remove speaker cable from the clips and routing path built into the chass...

Page 85: ...e the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the system board shield see System board EMI shield on page 48 6 Remove the cables that are routing along the sides of the mounting bracket VESA mounting bracket 75 ...

Page 86: ...our black Torx screws 1 and the silver Torx screw 2 and then remove the bracket from the computer 3 To replace the VESA mounting bracket reverse the removal procedures 76 Chapter 4 Removal and Replacement Procedures ...

Page 87: ...ly see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the system board shield see System board EMI shield on page 48 6 Remove the VESA mounting bracket see VESA mounting bracket on page 75 7 Disconnect the powe...

Page 88: ...8 Remove the power supply from the computer 2 To install the power supply reverse the removal procedures 78 Chapter 4 Removal and Replacement Procedures ...

Page 89: ...move the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the system board shield see System board EMI shield on page 48 6 Remove the VESA mounting bracket see VESA mounting bracket on page 75 7 Disconnect the fan cable from the system board 1 8 Remove the four Torx screws that secure the fan assembly to the computer 2 9 Remove the ...

Page 90: ... see Preparing to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 If installed remove the optical drive see Optical drive on page 41 6 Remove the top trim see Top trim on page 45 7 If installed disconnect the fingerprint reader cab...

Page 91: ...ng it from the inside and pulling it off 9 Remove the six Torx screws that secure the right trim to the computer and then rotate the trim away from the computer to remove To install the right trim reverse the removal procedures Right trim and fingerprint reader 81 ...

Page 92: ...ng and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the system board shield see System board EMI shield on page 48 6 Remove the top trim see Top trim on page 45 7 Remove the four Torx screws that secure the left trim to the computer 8 Rotate the trim off the computer To install the left trim reverse the removal procedures 82 Chapter 4 Removal and Repla...

Page 93: ...2 4 Remove the access panel see Access panel on page 37 5 Remove the optical drive see Optical drive on page 41 6 Remove the system board shield see System board EMI shield on page 48 7 Remove the heat sink see Heat sink on page 59 8 Remove the system board see System board on page 64 9 Remove the speakers see Speakers on page 74 10 Remove the top trim see Top trim on page 45 11 Remove the right t...

Page 94: ...im off the computer To install the bottom trim an feet reverse the removal procedures When replacing the bottom trim insert the portion of the trim with the screw holes for the feet under the metal frame 84 Chapter 4 Removal and Replacement Procedures ...

Page 95: ...ring to disassemble the computer on page 31 2 Remove the rear port cover see Rear port cover on page 31 3 Remove the stand see Attaching and removing a stand on page 32 4 Remove the access panel see Access panel on page 37 5 Remove the optical drive see Optical drive on page 41 6 Remove the system board shield see System board EMI shield on page 48 7 Remove the speakers see Speakers on page 74 8 R...

Page 96: ...m the display enough to access the connectors on the inside of the panel CAUTION When separating the display from the frame there are cables you must disconnect from the display panel Be sure not to accidentally pull the cables loose as you separate the panel from the frame 86 Chapter 4 Removal and Replacement Procedures ...

Page 97: ...the LVDS cable and the touch cable The cables may be short which could result in damage to the cables or connectors if the cables are accidentally pulled loose from the connectors Non touch panel CAUTION When removing the display panel on non touch displays note the length of the LVDS cable The cable may be short which could result in damage to the cable or connector if the cable is accidentally p...

Page 98: ...Cables and connectors Use the following image to determine cable routing on the main frame 88 Chapter 4 Removal and Replacement Procedures ...

Page 99: ... different types of boot sources Configure features such as Secure Boot power management virtualization support and language and keyboard type used in Setup and POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Enable or disable DriveLock security or securely erase a hard drive when supported by drive Using Computer...

Page 100: ...anced and Main menus to those previously saved by Save Custom Defaults select Apply Custom Defaults and Exit If no custom defaults have been saved then factory defaults are used NOTE Settings in the Security menu are not modified by Apply Defaults Those values are reset by Restore Security Settings to Factory Defaults at the bottom of the Security menu NOTE Not all settings shown in the following ...

Page 101: ...te Serial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built into the BIOS will provide the capability to ...

Page 102: ...ile to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media device Save Custom Defaults Saves the current...

Page 103: ...olicies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Default is ...

Page 104: ...een erased with a program that utilizes Secure Erase firmware commands no file recovery program partition recovery program or other data recovery method will be able to extract data from the drive Save Restore MBR of the system hard drive NOTE Windows 8 1 and Windows 10 systems are generally not formatted to include an MBR Instead they use GUID Partition Table GPT format which better supports larg...

Page 105: ...omputer can boot from as well as other options including Startup Menu Delay sec Enabling this feature will add a user specified delay to the POST process One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Menu or F10 for Computer Setup Fast Boot Default is enabled for Windows 8 1 or later and disabled for Windows 7 systems CD ROM Boot Default is...

Page 106: ...Boot Lets you make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is Legacy Support Enable and Secure Boot Disable for Windows 7 and...

Page 107: ...ment reminder which can be set for 15 30 60 90 120 or 180 days The reminder will show during POST after the reminder timer has expired Video Memory Size Use this option to manage graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system Audio Device Select to show the device in the operating system Default is enabled Internal Sp...

Page 108: ...ch Policy All legacy All UEFI All UEFI except video Power Management Options Runtime Power Management enable disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Extended Idle Power States enable disable Allows certain operating systems to decrease the processors ...

Page 109: ...lient computer to be transparently redirected to the guest operating system Unconfigure AMT on next boot Do Not Apply Apply Default is Do Not Apply SOL Terminal Emulation Mode ANSI VT100 Default is ANSI SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console Show Unconfigure...

Page 110: ...device This file can be edited to change the settings on Restore An asterisk marks the selected option for a setting NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removabl...

Page 111: ...UEFI to a USB device on page 101 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must us...

Page 112: ...ur computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 102 Chapter 6 Using HP PC Hardware Diagnostics UEFI ...

Page 113: ... The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 149 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network...

Page 114: ...green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 149 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If ...

Page 115: ...is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access...

Page 116: ...he Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot rem...

Page 117: ...n Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 1 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 10 a Ty...

Page 118: ...ard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 second...

Page 119: ...or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power LED flashe...

Page 120: ...ect Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 1 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check In Windows 10 type file in the taskbar search box and then select File Explore...

Page 121: ...le the hard drive entry in the Advanced Boot Options list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Advanced Boot Options and ensure the bootable hard dri...

Page 122: ...using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with y...

Page 123: ...r was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do...

Page 124: ... In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel from the list of applications To access Control Panel in Windows 10 type control panel in the...

Page 125: ...rior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables...

Page 126: ...video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the monitor supports Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the computer...

Page 127: ...settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Aut...

Page 128: ...ble the audio in Computer Setup Advanced Built in Device Options The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged...

Page 129: ...t audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may...

Page 130: ...e Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the pri...

Page 131: ...SB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the compu...

Page 132: ...s to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair S...

Page 133: ...d on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with oth...

Page 134: ...MM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 7 2 Solving Network Proble...

Page 135: ... then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Control Panel from the list of applications and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Network controller is disabled 1 Run Computer Setup and enable network cont...

Page 136: ...rol Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel To access Control Panel in Windows 10 type control panel in the taskbar search box and then select Control Panel from the list of applications Network controller stopped workin...

Page 137: ...lug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB o...

Page 138: ...on but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the ...

Page 139: ...d try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options CD ROM or DVD dev...

Page 140: ... this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Cont...

Page 141: ...ce was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Advanced Boot Options Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enabl...

Page 142: ...ommon causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You sh...

Page 143: ...click the Delete button 4 Select the Cookies check box and click the Delete button Windows 10 1 Type control panel in the taskbar search box and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet pro...

Page 144: ...l not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 149 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause So...

Page 145: ...al information For more information see Using Windows tools on page 136 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer If your computer does not list the Windows partition and the Recovery p...

Page 146: ...ct your country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The...

Page 147: ...d from HP or by using the HP Recovery partition select products only If you have not already created recovery media see Creating HP Recovery media select products only on page 135 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufa...

Page 148: ...n instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer NOTE If the computer does not automatically restart in HP Recove...

Page 149: ...Start screen type help and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive i...

Page 150: ...r its presence you must recover using the recovery media you created see Recovery using the Windows recovery USB flash drive on page 140 Or you must use the Windows operating system media and the Driver Recovery media purchased separately see Recovery using Windows operating system media purchased separately on page 141 3 If the HP Recovery partition is listed restart the computer and then press e...

Page 151: ...hen prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed and the Windows desktop appears 1 Remove the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP...

Page 152: ...p the computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs If Security and Protection is listed continue with the steps in Creating recovery media using HP ...

Page 153: ...h storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recover...

Page 154: ...es that are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for ...

Page 155: ...he recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 145 or System Recovery when Windows is not responding on page 146 Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separa...

Page 156: ...tructions to continue 6 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 142 If you used HP Recovery Disc Creator to create a ...

Page 157: ...DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have inst...

Page 158: ...the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications 148 Chapter 8 System backup and recovery ...

Page 159: ...s To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 89 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE...

Page 160: ...e Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Cleanup Memory error durin...

Page 161: ...emory modules replace the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not op...

Page 162: ...on page 156 3 Replace the hard disk drive 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 156 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS See Password securi...

Page 163: ...The system has detected a wireless module installed in the system that is not supported and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the ke...

Page 164: ...ly fan 910 Filter Warning Airflow filter is dirty Replace the airflow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure Syste...

Page 165: ... is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled feature Thermal 4 2 A...

Page 166: ... with power removed will reset the BIOS settings to factory defaults It may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 89 for information on backing up the BIOS settings Resett...

Page 167: ...re discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at System bo...

Page 168: ...city by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on...

Page 169: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 170: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 171: ... BIOS system ROM from the HP website 2 Follow the instructions to flash the BIOS that are found on the website 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security Restore Security Settings to Factory Defaults Select Yes to confirm The system will reboot This action will reset the settings in the Security...

Page 172: ... 04 kg 18 48 lb 8 38 kg 18 92 lbs 8 58 kg 16 58 lb 7 52 kg 17 02 lbs 7 72 kg 25 34 lb 11 49 kg 25 78 lbs 11 69 kg 23 44 lb 10 63 kg 23 88 lbs 10 83 kg 23 72 lb 10 76 kg 24 17 lbs 10 96 kg 21 82 lb 9 90 kg 22 26 lbs 10 10 kg Temperature Range Operating Nonoperating 50 to 95 F 10 to 35 C 22 to 140 F 30 to 60 C Relative Humidity non condensing Operating Non operating 10 90 at ambient 5 95 at ambient ...

Page 173: ... panel 16 95 lb 7 69 kg 17 39 lbs 7 89 kg 18 48 lb 8 38 kg 18 92 lbs 8 58 kg 25 34 lb 11 49 kg 25 78 lbs 11 69 kg 23 72 lb 10 76 kg 24 17 lbs 10 96 kg Temperature Range Operating Nonoperating 50 to 95 F 10 to 35 C 22 to 140 F 30 to 60 C Relative Humidity non condensing Operating Non operating 10 90 at ambient 5 95 at ambient Maximum Altitude unpressurized Operating Non operating 0 10 000 ft 0 3 04...

Page 174: ...kg 13 92 lbs 6 32 kg 15 55 lb 7 06 kg 15 99 lbs 7 26 kg 14 95 lb 6 79 kg 15 39 lbs 6 99 kg 22 42 lb 9 91 kg 24 86 lbs 10 11 kg 21 82 lb 9 91 kg 22 26 lbs 10 11 kg 20 79 lb 9 44 kg 21 23 lbs 9 64 kg 20 19 lb 9 17 kg 20 64 lbs 9 37 kg Temperature Range Operating Nonoperating 50 to 95 F 10 to 35 C 22 to 140 F 30 to 60 C Relative Humidity non condensing Operating Non operating 10 90 at ambient 5 95 at...

Page 175: ...board cleaning 27 keyboard keys 27 CD ROM or DVD problems 128 chassis types illustrated 23 cleaning computer 27 mouse 28 safety precautions 26 CMOS backing up 156 components front 600 10 front 705 6 front 800 2 internal 600 13 internal 705 9 internal 800 5 rear 600 12 rear 705 8 rear 800 4 side 600 11 side 705 7 side 800 3 computer cleaning 27 Computer Setup access problem 105 Converter board illu...

Page 176: ... 82 M M 2 SSD removing 54 media card reader problems 112 memory maximum 49 problems 127 slots 49 SODIMMs specifications 49 specifications 49 memory module removing 49 Microsoft Certificate of Authenticity label 14 monitor problems 113 mouse cleaning 28 problems 121 N network problems 124 numeric error codes 149 O opening the computer 31 operating guidelines 26 operating system media Windows 8 141 ...

Page 177: ...he hard drive Windows 140 restoring the hard drive Windows 8 1 140 right side panel illustrated 16 right trim and fingerprint reader removing 80 S safety and comfort 103 safety precautions cleaning 26 SATA data cable pinouts 30 screws correct size 28 security rear port cover removing 31 serial number 14 service considerations 28 SODIMM identification 49 location 49 specifications 49 software probl...

Page 178: ...VD creating 143 using for restore 147 Windows 7 operating system media creating 143 Windows 8 backup and restore 139 Driver Recovery media 141 f11 recovery 140 hard drive recovery 140 operating system DVD 141 recovery partition 140 restoring the hard drive 140 Windows 8 1 backup and restore 139 Driver Recovery media 141 f11 recovery 140 hard drive recovery 140 operating system DVD 141 recovery par...

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