HP ProLiant ML350 Gen9, Maintenance And Service Manual

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Diagnostic tools 71
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Rich configuration history
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Health and service alerts
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Easy export and upload to Service and Support
The Active Health System monitors and records changes in the server hardware and system
configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution if
server failures occur.
The Active Health System collects the following types of data:
•
Server model
•
Serial number
•
Processor model and speed
•
Storage capacity and speed
•
Memory capacity and speed
•
Firmware/BIOS
Active Health System does not collect information about Active Health System users' operations,
finances, customers, employees, partners, or data center, such as IP addresses, host names, user
names, and passwords. Active Health System does not parse or change operating system data from
third-party error event log activities, such as content created or passed through by the operating system.
The data that is collected is managed according to the Hewlett Packard Enterprise Data Privacy policy.
For more information see the Hewlett Packard Enterprise website ( http://www.hpe.com/info/privacy ).
The Active Health System, in conjunction with the system monitoring provided by Agentless Management
or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system
status, and service alerts for various server components.
The Agentless Management Service is available in the SPP, which can be downloaded from the Hewlett
Packard Enterprise website ( http://www.hpe.com/servers/spp/download ). The Active Health System
log can be downloaded manually from iLO 4 or HPE Intelligent Provisioning and sent to Hewlett Packard
Enterprise.
For more information, see the following documents:
•
iLO User Guide on the Hewlett Packard Enterprise website ( http://www.hpe.com/info/ilo/docs )
•
Intelligent Provisioning User Guide
on the Hewlett Packard Enterprise website
(
http://www.hpe.com/info/intelligentprovisioning/docs
)
HPE ProLiant Pre-boot Health Summary
If the server will not start up, you can use iLO to display diagnostic information on an external monitor.
This feature is supported on servers that support external video and have a UID button or an SUV
connector. When power is available to the server but the server is not powered on, iLO runs on auxiliary
power and can take control of the server video adapter to display the HPE ProLiant Pre-boot Health
Summary.
For additional information, see the following documents:
•
iLO 4 User Guide — See the Hewlett Packard Enterprise website
( http://www.hpe.com/info/ilo/docs ).
•
ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting — See "Troubleshooting
Resources (on page 69 )."