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HP ProLiant ML350 Gen9 Maintenance And Service Manual Download Page 69

 

Troubleshooting  69 

Troubleshooting 

Troubleshooting resources 

The 

HPE

 

ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

 provides procedures for 

resolving common problems and comprehensive courses of action for fault isolation and identification, 

issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, 

select a language: 

•

 

English (

http://www.hpe.com/support/Gen9_TSG_en

) 

•

 

French (

http://www.hpe.com/support/Gen9_TSG_fr

) 

•

 

Spanish (

http://www.hpe.com/support/Gen9_TSG_es

) 

•

 

German (

http://www.hpe.com/support/Gen9_TSG_de

) 

•

 

Japanese (

http://www.hpe.com/support/Gen9_TSG_ja

) 

•

 

Simplified Chinese (

http://www.hpe.com/support/Gen9_TSG_zh_cn

) 

The

 HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

 provides a list of error 

messages and information to assist with interpreting and resolving error messages on ProLiant servers 

and server blades. To view the guide, select a language: 

•

 

English (

http://www.hpe.com/support/Gen9_EMG_en

) 

•

 

French (

http://www.hpe.com/support/Gen9_EMG_fr

) 

•

 

Spanish (

http://www.hpe.com/support/Gen9_EMG_es

) 

•

 

German (

http://www.hpe.com/support/Gen9_EMG_de

) 

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Japanese (

http://www.hpe.com/support/Gen9_EMG_ja

) 

•

 

Simplified Chinese (

http://www.hpe.com/support/Gen9_EMG_zh_cn

) 

Summary of Contents for ProLiant ML350 Gen9

Page 1: ...pecifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 781895 003 April 2016 Edition 3 ...

Page 2: ... should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft Windows and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other cou...

Page 3: ...ve the air baffle 31 Remove the fan cage 31 Remove a fan 32 Access panel 33 Drive blank 34 Hot plug SAS or SATA drive 35 NVMe SSD 35 M 2 SSD enablement board assembly 36 Front I O assembly 37 Hot plug power input module 39 Power supply backplane 40 Systems Insight Display assembly 41 HPE Smart Storage Battery 42 Heatsink 43 Processor 45 DIMMs 50 System board 51 System battery replacement 59 SAS Ex...

Page 4: ... connectors 89 Device numbering 90 Hot plug drive LED definitions 97 NVMe SSD components 98 Hot plug fans 98 Cabling 100 Cabling overview 100 Media device data cabling 100 Optical device cabling 101 Front I O module cabling 102 Systems Insight Display cabling 103 FBWC module backup power cabling 103 HPE Smart Storage Battery cabling 105 Power supply backplane cabling 105 Drive cage power cabling 1...

Page 5: ...Contents 5 Index 123 ...

Page 6: ... specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the ...

Page 7: ...e pièce CSR Hewlett Packard Enterprise supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise http www hpe c...

Page 8: ...l servizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair H...

Page 9: ...frecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewlett Packard Enterprise identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su ...

Page 10: ...rprise Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u Hewlett Packard Enterprise verzoekt deze onderdelen vo...

Page 11: ...Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia dest...

Page 12: ...repair Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a Hewlett Packard Enterprise s...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...ot shown 1 Mandatory Parts for which customer self repair is mandatory If you request Hewlett Packard Enterprise to replace these parts you will be charged for the travel and labor costs of this service 2 Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that Hewlett Packard Enterprise replace them for you there ...

Page 17: ...sgelegt Um den Garantieanspruch des Kunden zu erfüllen muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet 1 Obligatorio Componentes cuya reparación por parte del usuario es obligatoria Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse...

Page 18: ...Illustrated parts catalog 18 ...

Page 19: ... I O module assembly 780990 001 Optional2 7 8 SFF hot plug drive cage 780971 001 Optional2 8 8 SFF drive cage backplane 777279 001 Optional2 9 8 LFF drive cage backplane 779083 001 Optional2 10 Systems Insight Display 780970 001 Optional2 11 96 W Smart Storage Battery with 145 mm cable 815983 001 Mandatory1 12 System board assembly includes alcohol pad and thermal compound a System board for Intel...

Page 20: ...on E5 2640v3 processor 780988 001 Optional2 g 2 3 GHz Intel Xeon E5 2620v3 processor 762445 001 Optional2 h 2 3 GHz Intel Xeon E5 2695v3 processor 780980 001 Optional2 i 2 3 GHz Intel Xeon E5 2698v3 processor 781000 001 Optional2 j 2 4 GHz Intel Xeon E5 2650v3 processor 780986 001 Optional2 k 2 4 GHz Intel Xeon E5 2670v3 processor 780984 001 Optional2 l 2 6 GHz Intel Xeon E5 2680v3 processor 78098...

Page 21: ...tel Xeon E5 2699 v4 22c 145 W 835618 001 Optional2 n 2 30 GHz Intel Xeon E5 2697 v4 18c 145 W 835616 001 Optional2 o 2 40 GHz Intel Xeon E5 2680 v4 14C 120 W 835606 001 Optional2 p 2 60 GHz Intel Xeon E5 2623 v4 4C 85 W 835610 001 Optional2 q 2 60 GHz Intel Xeon E5 2690 v4 14c 135 W 835607 001 Optional2 r 2 90 GHz Intel Xeon E5 2667 v4 8c 135 W 835613 001 Optional2 s 3 20 GHz Intel Xeon E5 2643 v4...

Page 22: ...cable 23 Storage power cable kit 780993 001 Optional2 a LFF backplane power cable b SFF backplane power cable c SFF media power cable d SFF backplane power cable e SFF optional backplane power cable 24 Miscellaneous cable kit 780992 001 Optional2 a Graphic card power cable b Discovery service cable c System board power cable 2x4 25 SAS Expander cable kit 790505 001 Optional2 a 600 mm second Expand...

Page 23: ...per il prodotto 3 No Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente In base a quanto previsto dalla garanzia per il cliente Hewlett Packard Enterprise richiede l intervento di un tecnico autorizzato per la sostituzione della parte Queste parti sono contrassegnate con No nel catalogo parti illustrato 1 Zwingend Teile für die das Customer...

Page 24: ...a essas peças serão cobradas as despesas de transporte e mão de obra do serviço 2 Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3 Não Algumas pe...

Page 25: ...workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy ci...

Page 26: ...ot fastened to the rails Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of...

Page 27: ...a time A rack may become unstable if more than one component is extended WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure Preparation procedures To access some components and perform certain service procedures perform one or more of the following procedures Power down the server on page 29 If you must...

Page 28: ...guration server has a removable bezel that must be unlocked and opened before accessing the drives The bezel must be kept closed during normal server operations 1 Using the key provided with the server unlock the bezel with a clockwise turn 2 Open the bezel 3 Detach the bezel from the hinges to completely remove it from the server Powering up the server To power up the server press the Power On St...

Page 29: ...e Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO This method initiates a controlled remote shutdown of applications and the OS b...

Page 30: ... rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails IMPORTANT The requirement of extending or removing the server from the rack when performing installation and maintenance procedures depends o...

Page 31: ... models if installed remove the security bezel Remove the security bezel optional on page 28 2 Power down the server on page 29 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server fro...

Page 32: ... of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 29 5 Remove the access panel Access panel on page 33 6 Remove the air baffle on page 31 7 Remove the fan cage Remove a fan WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system comp...

Page 33: ...hes on the fan module b Lift the fan module from the fan cage To replace the component reverse the removal procedure Access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installa...

Page 34: ...rver from the rack on page 29 5 If a Kensington security cable is installed disconnect it from the rear panel See the security cable documentation for instructions 6 Open the access panel latch slide the access panel to the rear of the chassis and then remove the access panel If the access panel latch is locked use a T 15 Torx screwdriver to unlock the latch To replace the component reverse the re...

Page 35: ... if installed remove the security bezel Remove the security bezel optional on page 28 3 Determine the status of the drive from the Hot plug drive LED definitions on page 97 To replace the component reverse the removal procedure NVMe SSD The NVMe SSD is a PCIe BUS device A device attached to a PCIe bus cannot be removed without allowing the device and the bus to complete and cease signal traffic fl...

Page 36: ... before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Back up all server data 2 Do one of the following o For tower models open and remove the tower bezel Remove the tower bezel on page 28 o For rack models if instal...

Page 37: ...ponent reverse the removal procedure Front I O assembly To remove the component 1 Do one of the following o For tower models open and remove the tower bezel Remove the tower bezel on page 28 o For rack models if installed remove the security bezel Remove the security bezel optional on page 28 2 Power down the server on page 29 3 Remove all power a Disconnect each power cord from the power source ...

Page 38: ...k on page 29 5 Remove the access panel Access panel on page 33 6 Remove the air baffle on page 31 7 Remove the fan cage on page 31 8 Disconnect the front I O cable from the system board For more information see System board components on page 85 9 Release the front I O cables from the cable clips 10 Remove any installed device or cable from the USB port 11 Remove the front I O module assembly To r...

Page 39: ...ed remove the security bezel Remove the security bezel optional on page 28 b Power down the server on page 29 2 Release the power cords from the strain relief straps WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord...

Page 40: ... cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 29 5 Remove the access panel 6 Remove the air baffle on page 31 7 Remove the fan cage on page 31 8 Disconnect all cables from the system board 9 Remove...

Page 41: ...To replace the component reverse the removal procedure Systems Insight Display assembly The HPE Systems Insight Display SID is available as an option only for rack configurations CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped To remove the component 1 Remove the security bezel Remove the security bezel optional on page 28 ...

Page 42: ...embly 10 Remove the Systems Insight Display assembly To replace the component reverse the removal procedure HPE Smart Storage Battery To remove the component 1 Do one of the following o For tower models open and remove the tower bezel Remove the tower bezel on page 28 o For rack models if installed remove the security bezel Remove the security bezel optional on page 28 2 Power down the server on p...

Page 43: ...d To remove the component 1 Do one of the following o For tower models open and remove the tower bezel Remove the tower bezel on page 28 o For rack models if installed remove the security bezel Remove the security bezel optional on page 28 2 Power down the server on page 29 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one o...

Page 44: ...Use the alcohol swab to remove all the existing thermal grease from the processor Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink 3 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Page 45: ... the tower bezel o For rack models install the security bezel Processor WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION The heatsink thermal...

Page 46: ...ver 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 29 5 Remove the access panel Access panel on page 33 6 Remove the air baffle on page 31 7 Remove the heatsink a Loosen one pair of diagonally opposite screws halfway and then loosen the other pair of screws b Completely ...

Page 47: ...order indicated and then open the processor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 9 Remove the processor from the processor retaining bracket ...

Page 48: ...STEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket 2 Close the processor retaining bracket When the proc...

Page 49: ... 4 Use the alcohol swab to remove all the existing thermal grease from the heatsink Allow the alcohol to evaporate before continuing 5 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 6 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair ...

Page 50: ...nstall the security bezel DIMMs IMPORTANT This server does not support mixing LRDIMMs and RDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization To identify the DIMMs installed in the server see DIMM slots on page 87 1 Do one of the following o For tower models open and remove the tower bezel on page 28 o For rack models if installed remove ...

Page 51: ...n page 29 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 29 5 Remove the access panel Access panel on page 33 6 Remove the air baffle on page 31 7 Remove th...

Page 52: ...PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket 13 Close the processor retaining bracke...

Page 53: ...lways install the processor socket cover after removing the processor from the socket Do not tilt or slide the processor when lowering the processor into the socket CAUTION Removal of the processor or heatsink renders the thermal layer between the processor and heatsink useless Clean the component with the provided alcohol swab then add thermal grease 15 Loosen the two system board thumbscrews 16 ...

Page 54: ...nt procedures 54 To replace the system board 1 Install the spare system board and tighten the two thumbscrews 2 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 55: ...on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system bo...

Page 56: ...or socket of the failed system board 8 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 10 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally op...

Page 57: ...d to the server 17 Connect each power cord to the power source 18 Power up the server Powering up the server on page 28 19 Do one of the following o For tower models install the tower bezel o For rack models install the security bezel After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI...

Page 58: ...D should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis 7 Enter the product ID and press the Enter key 8 Press the F10 key to confirm exiting System Utilities The server automatically reboots ...

Page 59: ...l Remove the tower bezel on page 28 o For rack models if installed remove the security bezel Remove the security bezel optional on page 28 2 Power down the server on page 29 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel fac...

Page 60: ...configure the system To install the component 1 If the battery socket design uses a metal tab to secure the battery insert the battery with the side facing up on the socket and then press the battery down to secure it in place 2 If the battery socket design has a plastic outer lip to secure the battery insert the battery with the side facing up underneath the outer lip of the socket and then press...

Page 61: ...thorized service provider SAS Expander card To remove the component 1 Do one of the following o For tower models open and remove the tower bezel Remove the tower bezel on page 28 o For rack models if installed remove the security bezel Remove the security bezel optional on page 28 2 Power down the server on page 29 3 Remove all power a Disconnect each power cord from the power source b Disconnect ...

Page 62: ...art Array controller o If one SAS Expander card is installed do one of the following Connect the HBA to SAS Expander Mini SAS X cable 788456 001 from the Host Bus Adapter to the SAS Expander card Connect port 1 to port 1 and port 2 to port 2 Connect the Smart Array to SAS Expander Mini SAS Y cable 779300 001 from the Smart Array controller port 1 to SAS Expander card ports 1 and 2 ...

Page 63: ...ards to each backplane according to the table below For more information see Device numbering on page 90 o One SAS Expander Expander connectors LFF configuration SFF configuration Port 3 Port 4 Box 1 Box 4 Port 5 Port 6 Box 2 Box 5 Port 7 Port 8 Box 3 Box 6 o Two SAS Expanders SAS Expander connector First SAS Expander Second SAS Expander Port 3 Port 4 Box 4 Box 1 Port 5 Port 6 Box 5 Box 2 Port 7 P...

Page 64: ...Removal and replacement procedures 64 LFF configuration SFF configuration ...

Page 65: ...ring up the server on page 28 23 Do one of the following o For tower models install the tower bezel o For rack models install the security bezel 8 LFF drive backplane To remove the component 1 Back up all server data 2 Do one of the following o For tower models open and remove the tower bezel on page 28 o For rack models if installed remove the security bezel Remove the security bezel optional on ...

Page 66: ...kplane To remove the component 1 Do one of the following o For tower models open and remove the tower bezel Remove the tower bezel on page 28 o For rack models if installed remove the security bezel Remove the security bezel optional on page 28 2 Power down the server on page 29 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do ...

Page 67: ...nt procedures 67 8 Loosen the two screws from the rear side of the SFF drive cage 9 Remove the SFF drive cage 10 Remove all hot plug SAS or SATA drives connected to the failed backplane Hot plug SAS or SATA drive on page 35 ...

Page 68: ...t to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard En...

Page 69: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Page 70: ... Integrated Remote Console to collaborate with up to four server administrators Remotely mount high performance Virtual Media devices to the server Securely and remotely control the power state of the managed server Implement true Agentless Management with SNMP alerts from iLO regardless of the state of the host server Download the Active Health System log Register for HPE remote support Use iLO F...

Page 71: ...ass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agentless Management Service is available in the SPP which can be downloaded from the Hewlett Packard Enterprise website http www hpe com servers spp download The Active Health System log can be downloaded manually from iLO 4 or HPE Intelligent Provisioni...

Page 72: ... system features Displaying system information Selecting the primary boot controller Configuring memory options Selecting a language Launching other pre boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the UEFI System Utilities see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website h...

Page 73: ...be modified by qualified service personnel This value should always match the serial number located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number and press the Enter key 6 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the cha...

Page 74: ...remotesupport docs Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty HPE support services or Hewlett Packard Enterprise contractual support agreement USB support Hewlett Packard Enterprise servers support both USB 2 0 ports and USB 3 0 ports Both types of ports support installing all types of USB devices USB 1 0 USB 2 0 and USB 3 0 but may run at lower speeds in sp...

Page 75: ...g with HPE ProLiant Gen8 servers HPE SSA replaces ACU with an enhanced GUI and additional configuration features The HPE SSA exists in three interface formats the HPE SSA GUI the HPE SSA CLI and HPE SSA Scripting Although all formats provide support for configuration tasks some of the advanced tasks are available in only one format Some HPE SSA features include the following Supports online array ...

Page 76: ... SATA drives 2 Serial label pull tab 3 Drive cage bays 4 Optical drive bay 5 Media drive cage bays 6 USB 2 0 connectors 2 The serial label pull tab is double sided One side shows the server serial number and the other side shows the default iLO account information The same information is printed on a label attached to the chassis ...

Page 77: ...s 4 Optical drive bay 5 Media drive cage bays 6 Systems Insight Display bay 7 USB 2 0 connectors 2 The serial label pull tab is double sided One side shows the server serial number and the other side shows the default iLO account information The same information is printed on a label attached to the chassis LFF model tower orientation ...

Page 78: ... is printed on a label attached to the chassis LFF model rack orientation Item Description 1 Media drive cage bay 2 Drive cage bay 3 Serial label pull tab 4 LFF SAS SATA drives 5 Optical drive bay 6 USB 2 0 connectors 2 7 Systems Insight Display bay The serial label pull tab is double sided One side shows the server serial number and the other side shows the default iLO account information The sam...

Page 79: ... per second System critical If the health LED indicates a degraded or critical state review the system IML Integrated Management Log on page 72 or use iLO HPE iLO on page 70 to review the system health status 3 NIC status LED Solid green Link to network Flashing green 1 flash per second Network active Off No network activity 4 Power On Standby button and system power LED Solid green System on Flas...

Page 80: ... info ilo docs Front panel LEDs power fault codes The following table provides a list of power fault codes and the subsystems that are affected Not all power faults are used by all servers Subsystem Front panel LED behavior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HPE Flexible Smart Array controller Smart SAS HBA con...

Page 81: ...ocessor 2 13 Slot 8 PCIe3 x16 16 8 4 1 processor 2 14 Slot 9 PCIe3 x8 4 1 processor 2 15 Power supply 4 16 Video connector 17 Power supply 3 18 iLO connector 19 NIC connector 3 20 NIC connector 1 21 Power supply 2 22 USB 2 0 connectors 2 23 USB 3 0 connectors 2 24 Power supply 1 Rear panel LEDs Item Description Status 1 NIC activity LED Solid green Link to network Flashing green Network active Off...

Page 82: ...een Network activity Off No network activity 6 UID LED Solid blue Activated Flashing blue 1 flash per second Remote management or firmware upgrade in progress 4 flashes per second iLO manual reboot sequence initiated 8 flashes per second iLO manual reboot sequence in progress Off Deactivated Using the Systems Insight Display The HPE Systems Insight Display SID is only available as an option for ra...

Page 83: ...y LEDs on page 83 Systems Insight Display LEDs The HPE SID LEDs represent the system board layout To view the LEDs see Using the Systems Insight Display on page 82 Item Description Status 1 Power cap Green Power cap applied Amber Power not available Off Standby on not configured 2 AMP Status Green AMP mode enabled Amber Failover or invalid configuration Off AMP mode disabled ...

Page 84: ...er Green Processor in socket X is in a pre failure condition DIMM amber Red Green One or more DIMMs have failed DIMM amber Amber Green DIMM in slot X is in a pre failure condition Overtemperature amber Amber Green The Health Driver has detected a cautionary temperature level Overtemperature amber Red Amber The server has detected a hardware critical temperature level Fan amber Amber Green Fan has ...

Page 85: ...ailed DIMM by replacing each DIMM in a bank with a known working DIMM System board components Item Description 1 Slot9 PCIe3 x8 4 1 for processor 2 2 Slot8 PCIe3 x16 16 8 4 1 for processor 2 3 Slot7 PCIe3 x8 4 1 for processor 2 4 Slot6 PCIe3 x16 16 8 4 1 for processor 2 5 Slot5 PCIe2 x8 4 1 for processor 2 6 DIMM slots for processor 1 7 Processor 1 8 Slot4 PCIe3 x8 4 1 for processor 1 9 Slot3 PCIe...

Page 86: ...Storage backup power connectors NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Rese...

Page 87: ...odes use the letter assignments for population guidelines The arrow points to the front of the server System maintenance switch Position Default Function S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved ...

Page 88: ...uration information Be sure to properly configure the server or data loss could occur Before using the S7 switch to change the boot mode to Legacy BIOS Mode you must first disable the Dynamic Smart Array B140i Controller To disable the Dynamic Smart Array B140i Controller 1 Reboot the server The server restarts and the POST screen appears 2 Press F9 The System Utilities screen appears 3 Select Sys...

Page 89: ...U Power cable connector optional 3 2x20 pin System board signal cable connector 4 2x12 pin System board power cable connector 5 2x4 pin System board power cable connector 6 Drive boxes 1 2 3 LFF configuration or 4 5 6 SFF configuration backplane power cable connector x4 power supply backplane Connector Description 1 GPU Power cable connector optional ...

Page 90: ...signal cable connector 8 GPU Power cable connector optional 9 GPU Power cable connector optional Device numbering With optional drive cages installed the server supports up to 48 SFF drives or up to 24 LFF drives The server does not support mixing SFF and LFF drives Hewlett Packard Enterprise recommends that you populate drive bays starting with the lowest SAS or SATA device number Drives are numb...

Page 91: ...Component identification 91 o Rack orientation 24 LFF drives o Tower orientation ...

Page 92: ...Component identification 92 o Rack orientation SAS Expander o One SAS expander configuration with SFF drives Tower orientation ...

Page 93: ...Component identification 93 Rack orientation o One SAS expander configuration with LFF drives Tower orientation ...

Page 94: ...Component identification 94 Rack orientation o Two SAS expanders configuration with SFF drives Tower orientation ...

Page 95: ...Component identification 95 Rack orientation Media bay o SFF Media bay and 32 SFF drives o LFF Media bay and 16 LFF drives NVMe SSD Express bay ...

Page 96: ...Component identification 96 o NVMe SSD Express bay installed in box 1 and 8 SFF drives o NVMe SSD Express bay installed in box 4 and 8 SFFdrives o NVMe SSD Express bay and 40 SFF drives ...

Page 97: ...gical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller The blue Locate LED is behind the release lever and is visible when illuminated IMPORTANT The Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode It cannot be enabled in L...

Page 98: ... denied by operating system 6 Do Not Remove button Releases the release lever for removal and insertion Upon NVMe SSD insertion an LED initiation sequence will be visible lighting each LED in the carrier in sequence from left to right The sequence will cycle until the drive is recognized by the system When the SSD is recognized by the system the Do Not Remove LED will be solid white and the Power ...

Page 99: ...dant configuration all fans are required for redundancy A fan failure causes a loss of redundancy A second fan failure causes an orderly shutdown of the server The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios 1 At POST and in ...

Page 100: ...imize performance For information on cabling peripheral components refer to the white paper on high density deployment at the Hewlett Packard Enterprise website http www hpe com info servers CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Media device data cabling SFF media cage data cabling ...

Page 101: ...Cabling 101 LFF media cage data cabling Optical device cabling LFF configuration Item Description 1 ODD signal cable to SATA port 5 2 Power supply backplane cable 3 ODD power cable ...

Page 102: ...FF configuration Item Description 1 ODD signal cable to SATA port 5 2 Power supply backplane cable 3 ODD power cable Front I O module cabling Item Description 1 Ambient sensor cable 2 Front I O LEDs and button cable ...

Page 103: ...pports FBWC module installation when a Smart Array P Series controller is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section There are two FBWC module backup power cable connectors available for each group of PCIe connectors For more information see System board components on page 85 ...

Page 104: ...Cabling 104 Storage controller installed in slot 1 to 4 Storage controller installed in slot 6 to 9 ...

Page 105: ...Cabling 105 HPE Smart Storage Battery cabling Power supply backplane cabling GPU power cabling ...

Page 106: ...nstalled in slot 1 or 3 2 Drive cage backplane power cables 3 System board cables 4 Power cables for GPU installed in slot 6 or 8 x2 power supply backplane cabling Item Description 1 Power cables installed for GPU in slot 1 or 3 2 Power cable for drive cage backplane 3 System board cables ...

Page 107: ... 107 Drive cage power cabling LFF mode o x2 power supply backplane to 3 LFF drive backplanes supports up to 24 LFF drives SFF model o x2 power supply backplane to 3 SFF drive cages supports up to 24 SFF drives ...

Page 108: ...ve cages supports up to 24 SFF drives o x4 power supply backplane to 6 SFF drive cages supports up to 48 SFF drives Item Description 1 Power cable for SFF drive backplane in box 4 5 6 and ODD or media device 2 Power cable for drive backplane in box 1 2 3 ...

Page 109: ...Cabling 109 Embedded SATA cabling LFF configuration SFF configuration ...

Page 110: ...figuration LFF configuration HPE Smart Array Controller Mini SAS Y cabling Route the two ends of the Mini SAS Y cable through the cable management clips and then connect them to the drive backplane Cable routing if the Smart Array controller is installed in PCIe slot 1 to 4 ...

Page 111: ...Cabling 111 o SFF configuration o LFF configuration Cable routing if the Smart Array controller is installed in PCIe slot 6 to 9 ...

Page 112: ...Cabling 112 o SFF configuration o LFF configuration SAS Expander cabling One SAS Expander ...

Page 113: ...Cabling 113 o LFF configuration o SFF configuration ...

Page 114: ...Cabling 114 Two SAS Expanders Express bay cabling Express bay bridge card installed in PCIe slot 3 ...

Page 115: ...abling 115 Express bay bridge card installed in PCIe slot 6 or 8 and second processor installed M 2 SSD cabling Item Description 1 SATA cable of first M 2 SSD module 2 SATA cable of second M 2 SSD module ...

Page 116: ...e might be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea leve...

Page 117: ...g on installed options the server is configured with one of the following power supplies HPE 500W Flex Slot Platinum Hot Plug Power Supply HPE 800W Flex Slot Platinum Hot Plug Power Supply HPE 1400W Flex Slot Platinum Hot Plug Power Supply For detailed power supply specifications see the QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info proliant powersupply ...

Page 118: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Page 119: ...spock Storage white papers and analyst reports http www hpe com storage whitepapers Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement It provides intelligent event diagnosis and automatic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based o...

Page 120: ...CSR Customer Self Repair iLO Integrated Lights Out IML Integrated Management Log LFF large form factor NMI nonmaskable interrupt NVMe non volatile memory express NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power On Self Test RBSU ROM Based Setup Utility RPS redundant power supply ...

Page 121: ... serial attached SCSI SATA serial ATA SFF small form factor SID Systems Insight Display SIM Systems Insight Manager TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus ...

Page 122: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 123: ...g drive removing 35 hot plug fans 98 hot plug power supply 39 HPE Flexible Smart Array Controller 110 HPE Insight Diagnostics 73 74 HPE Insight Diagnostics Software Overview 73 HPE Insight Diagnostics survey functionality 73 74 HPE Smart Array controller 110 HPE UEFI System Utilities 72 I iLO Integrated Lights Out 70 Insight Diagnostics 73 74 Integrated Management Log IML 72 L LEDs troubleshooting...

Page 124: ... 25 system battery 59 system board 51 59 system components 19 76 system maintenance switch 87 Systems Insight Display 82 83 84 Systems Insight Display LED combinations 84 Systems Insight Display LEDs 83 T technical support 6 118 tower bezel removing 28 troubleshooting 69 troubleshooting firmware upgrade utility 69 Trusted Platform Module TPM 68 W warranty 6 ...

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