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HP ProLiant DL980 G7, Maintenance And Service Manual

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HP ProLiant DL980 G7 Server Maintenance
and Service Guide

Abstract

This document describes service procedures for the HP ProLiant DL980 G7 Server. This document is intended for experienced
service technicians. HP assumes that you are qualified in the servicing of computer equipment, are trained in recognizing
hazards in products with hazardous energy levels, and are familiar with weight and stability precautions for rack installations.

HP Part Number: AM426-9001H
Published: May 2013
Edition: 8

Summary of Contents for ProLiant DL980 G7

Page 1: ...r This document is intended for experienced service technicians HP assumes that you are qualified in the servicing of computer equipment are trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations HP Part Number AM426 9001H Published May 2013 Edition 8 ...

Page 2: ...the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks of Intel Corporation in the United States and other cou...

Page 3: ... rank DIMMs 34 DIMM identification 35 DIMM installation guidelines 35 Memory cartridge population guidelines 36 Memory subsystem architecture 36 Hemisphere mode 37 Memory performance optimization 38 Memory RAS 38 Advanced ECC memory population guidelines 39 Online Spare memory population guidelines 39 Mirrored Memory population guidelines 40 Heatsink 42 Processor 44 Expansion slot cover 49 Low pro...

Page 4: ...ication 83 Front panel components 83 Front panel LEDs 84 System Insight Display LEDs 85 Processor and memory board configuration logical physical location 87 Hard drive LEDs 87 Hard drive LED combinations 87 Rear panel components 88 Rear panel LEDs 90 Power supply LED 91 Fan location 92 System board components 94 System maintenance switch 95 SPI board components 96 Expansion board components 96 DI...

Page 5: ... repair Spare part number Description Item Mandatory1 AM426 69016 Access panel 1 Mandatory1 AM426 69002 Processor memory drawer top 2 Mandatory1 AM426 69019 Bezel Upper processor memory drawer frontal access Mandatory1 392613 001 Blank hard drive 3 Mandatory1 591209 001 Bezel assembly power SID 4 Mandatory1 AM426 69021 Bezel Frontal section of processor memory drawer 5 Mandatory1 AM426 69018 Proce...

Page 6: ...e part These parts are identified as No in the Illustrated Parts Catalog 1 Mandatory Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d oeuvre du service vous seront facturés 2 Optional Facultatif Pièces pour lesquelles la réparation par le client est facultative Ces pièces sont également c...

Page 7: ...producto 3 No No Algunos componentes no están diseñados para que puedan ser reparados por el usuario Para que el usuario haga valer su garantía HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes Dichos componentes se identifican con la palabra No en el catálogo ilustrado de componentes 1 Mandatory Verplicht Onderdelen waarvoor Customer Self ...

Page 8: ...8 Illustrated parts catalog ...

Page 9: ...duct Customer self repair Spare part number Description Item Mandatory1 591204 001 588139 B21 PCI X PCI Express I O expansion board 1 Mandatory1 591205 001 588137 B21 PCI Express I O expansion board 2 Optional2 AM426 69015 System board 3 SPI board 4 Mandatory1 AM426 69017 HP ProLiant DL980 NC375i SPI Board Mandatory1 AM451 69002 HP ProLiant DL980 331i SPI Board Optional2 591 198 001 Memory module ...

Page 10: ...egistered CAS 9 LP Mandatory1 632205 001 32GB memory DIMM 32GB 4RX4 PC3L 8500R 9A Processors 8 Mandatory1 597821 001 Intel Xeon e7520 4 core processor 1 86 GHz 1 GB Level 2 cache 256 KB per core LGA 1567 socket 95 W TDP Mandatory1 594899 001 Intel Xeon E6540 6 core processor 2 00 GHz 1 5 GB Level 2 cache 256 KB per core LGA 1567 socket 105 W TDP Mandatory1 594896 001 Intel Xeon X6550 8 core proces...

Page 11: ... Insight Display assembly 14 SFF hot plug drives not shown 15 Mandatory1 512743 001B21 a 72 GB 6G SAS 15 000 rpm 6 35 cm 2 5 in Mandatory1 512744 001 b 146 GB 6G SAS 15 000 rpm 6 35 cm 2 5 in Mandatory1 507284 001 c 300 GB 6G SAS 10 000 rpm 6 35 cm DL980 2 5 in Mandatory1 581284 B21 d 450 GB 6G SAS 10 000 rpm 6 35 cm 2 5 in Mandatory1 581286 B21 e 600 GB 6G SAS 10 000 rpm 6 35 cm 2 5 in Mandatory1...

Page 12: ...r supply PHB 1200W 12V 1U form factor 19 hot pluggable redundant high efficiency Mandatory1 578322 B21 HP 1200W CS Platinum Power Supply Kit Not shown I O Not shown Mandatory1 593120 001 SCSI U320e host bus adapter HBA dual channel PCIe with low voltage differential LVD Mandatory1 593412 001 Host channel adapter IB 4x quad data rate QDR CX 2 PCIe dual port host channel adapter Mandatory1 488765 B2...

Page 13: ...board for Smart Array P41 1 controller with 256 MB memory module Mandatory1 572531 B21 HP Smart Array P41 1 controller w 1GB FBWC controller Mandatory1 578229 B21 HP Smart Array P41 1 controller w 512MB FBWC controller Mandatory1 487204 B21 HP Smart Array P812 1 controller Gb flash 8 ports internal 16 ports external PCIe x8 Mandatory1 614988 B21 HP SC08e 6 Gb SAS HBA Mandatory1 587224 001 HP Smart...

Page 14: ...ndatory1 AK344A HP StorageWorks 81Q PCI e FC HBA Mandatory1 AE312A HP StorageWorks FC 1242SR 4Gb PCIe dual channel HBA Mandatory1 A8003A HP StorageWorks FC 2242SR 4Gb PCIe dual channel HBA Mandatory1 AE31 1A HP StorageWorks FC 1 142SR 4Gb PCIe HBA Mandatory1 A8002A HP StorageWorks FC 2142SR 4Gb PCIe HBA Mandatory1 AJ763A HP StorageWorks 82E 8Gb Dual port PCIe FC HBA Mandatory1 AJ764A HP StorageWor...

Page 15: ...ry1 409376 B21 HP IB 4X DDR PCI e G2 Dual Port HCA Mandatory1 600278 B21 HP 160Gb SLC PCIe ioDrive accelerator card Mandatory1 600279 B21 HP 320Gb MLC PCIe ioDrive accelerator card Mandatory1 600281 B21 HP 320Gb SLC PCIe ioDrive Duo accelerator card Mandatory1 600282 B21 HP 640Gb MLC PCIe ioDrive Duo accelerator card Mandatory1 641027 B21 HP 1 28TB MLC PCIe ioDrive Duo Optional2 591201 001 USB vid...

Page 16: ...C 82e HBA board Mandatory1 397739 001 4Gb PCIe to FC HBA StorageWorks FC142SR single channel Mandatory1 397740 001 4Gb PCIe to FC HBA StorageWorks FC2242SR dual port Mandatory1 407620 001 4 GB PCIe to FC HBA QLogic Features one 4Gbps FC port with SFF multimode optic with LC style connector automatic speed negotiation and MPIO Mandatory1 407621 001 PCIe dual FC HBA QLogic 4GB optical LC type connec...

Page 17: ...ry1 600474 001 PC board ioDrive accelerator card 160 GB logical Not And NAND flash Single Level Cell SLC bandwidth 64kB 750MBs writes 770MBs reads access latency 512 Byte twenty six microseconds 123 000 Interface Operating Procedures IOPS 75 25 R W Mandatory1 600475 001 PC board ioDrive accelerator card 320GB logical NAND flash MLC bandwidth 64kB 510MBs writes 735M s reads access latency 512 Byte ...

Page 18: ...shown Mandatory1 498426 001 Cable assembly mini SAS 83 8 cm 33 in Not shown Mandatory1 531997 001 Cable Serial ATA SATA power data Not shown Mandatory1 AM426 69023 Cable XNC JLink 35 56 cm 14 in Not shown No3 488069 B21 Trusted Platform Module TPM kit Not shown No3 505836 001 Trusted Platform Module TPM Not shown 1 Mandatory Parts for which customer self repair is mandatory If you request HP to re...

Page 19: ...omer Self Repair Programms ersetzt werden müssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten für diesen Service berechnet 2 Optional Optional Teile für die das Customer Self Repair Verfahren optional ist Diese Teile sind auch für Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten können bei diesem Ser...

Page 20: ...aangemerkt met Nee 1 Mandatory Obrigatória Peças cujo reparo feito pelo cliente é obrigatório Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço 2 Optional Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou não a...

Page 21: ...ouching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Server warnings and cautions Before installing a server be sure that you understand the following warnings and cautions WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety featur...

Page 22: ...andby power mode the system power LED changes to amber 5 If the server is installed in a rack locate the server by identifying the illuminated rear UID LED button 6 Disconnect the power cords The system is now without power SAS hard drive blank CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot ...

Page 23: ... 1 Power down the server 2 Extend the server from the rack 3 Remove the access panel 4 Disconnect the cable from the rear of the DVD ROM drive 5 Remove the DVD ROM drive To replace the component reverse the removal procedure Power supply blank Remove the component as indicated DVD ROM drive 23 ...

Page 24: ...he equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular att...

Page 25: ... order so iLO 3 does not detect that the shutdown should be canceled when the fans are hot swapped A future version of iLO 3 firmware will prevent the graceful shutdown from continuing if the fans are immediately replaced There is no workaround to prevent the possible shutdown however if the fans fail and need to be replaced perform the following instead of hot swapping the fans 1 Shut down the se...

Page 26: ...om the server until the release latches catch 4 Firmly holding the processor memory drawer press the release buttons and then remove the drawer from the server The procedure is the same for the upper and lower processor memory drawers and the processor memory drawer blank CAUTION XNC cabling XNC cabling page 102 is required for eight processor systems Failure to cable the XNC will result in the lo...

Page 27: ...able the XNC will result in the lower processor memory drawer not being recognized by the server Memory cartridge NOTE Be sure you are using the correct spare part number when replacing the memory cartridge The server ships with one of two different memory cartridges which are not interchangeable To remove the component 1 Power off the server Power off the server page 22 2 Remove the processor mem...

Page 28: ...5 Open the memory cartridge cover 6 Remove the DIMMs from the failed memory cartridge a Open the DIMM slot latches b Remove the DIMM 28 Removal and replacement procedures ...

Page 29: ...lace the component 1 Install the DIMMs in the replacement memory cartridge a Open the DIMM slot latches b Install the DIMM 2 Close the memory cartridge cover 3 Install the memory cartridge Memory cartridge 29 ...

Page 30: ...wer down the server 2 Remove the processor memory drawer Remove the upper or lower processor memory drawer or processor memory drawer blank page 26 3 Remove the processor memory drawer cover Remove a processor memory drawer cover page 27 4 Remove the memory cartridge 5 Open the memory cartridge cover 30 Removal and replacement procedures ...

Page 31: ...led DIMM from the memory cartridge a Open the DIMM slot latches b Remove the DIMM To replace the component 1 Install the replacement DIMM in the memory cartridge a Open the DIMM slot latches b Install the DIMM DIMMs 31 ...

Page 32: ... contains eight memory cartridge connectors in each processor memory drawer Each memory cartridge can contain eight DIMMs for a total of 128 DIMMs for a maximum memory configuration of 4 TB The server supports the following DIMM speeds Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1066 MHz Quad rank PC3 8500 DDR 1066 DIMMs operating at 1066 MHz 32 Removal and replacement procedures ...

Page 33: ...umentation states that it requires 2GB or more of memory below the 4GB address boundary do not perform Step 1 below because it may result in operating system boot failure If the operating system documentation does not specify its memory requirements below the 4GB boundary the Step 1 procedure below may be attempted However if performing Step 1 results in operating system boot failure perform Step ...

Page 34: ...wing DIMMs Single and dual rank PC3 10600 DDR3 1333 DIMMs operating at 1066 MT s While single rank DIMMs are supported HP recommends dual rank and quad rank DIMMs since they provide significant memory throughput and better memory protection Online Spare memory mode over single rank DIMMs Quad rank PC3 8500 DDR3 1066 DIMMs operating at 1066 MT s Single dual and quad rank DIMMs To understand and con...

Page 35: ...irst followed by DIMM quad 3B 6B in both cartridges DIMM quad 2C 7C in both cartridges and DIMM quad 4D 5D in both cartridges To achieve maximum performance balance DIMM quads by letter groupings across all memory cartridges so that the 1A 8A pair is installed in all memory cartridges first followed by the B pair C pair and D pair When installing mixed rank DIMMs in any cartridge DIMMs with the hi...

Page 36: ...ccessible to the system if the associated processor is installed Do not install memory cartridges in cartridge slots without the corresponding processor installed Two DIMM populated memory cartridges are required per processor To maximize performance in multi processor configurations distribute the total memory capacity evenly across all processors NOTE Be sure you are using the correct spare part...

Page 37: ...hat SMI channel pair does not benefit from the interleaving mechanism across memory controllers Hemisphere mode The Intel Xeon 7500 series processor architecture incorporates Hemisphere mode a high performance interleaving technology Hemisphere mode combines the tracking resources of both memory controllers within each processor for a more aggressive cache line pipelining Hemisphere mode is the on...

Page 38: ...emisphere mode is required for this server Maximum throughput is achieved when all memory cartridges are fully populated with the maximum number of eight quad rank DIMMs per cartridge Plan the memory configurations using identical DIMMs to achieve the memory size target taking into account that 64 and 128 DIMM count configurations result in the highest performance Using a four processor configurat...

Page 39: ...oblem on your machine and cannot continue The BIOS will report that NUMA node 1 has no memory When implementing memory mirroring on the ProLiant DL980 G7 server the sockets are paired so that the even socket of each pair is considered primary and the odd socket is the mirror However the system reports that the cores on the odd sockets do not have any local memory If Memory Mirroring is enabled pri...

Page 40: ...opulated In this case the 2 GB rank size of the 4 GB DIMMs in the 1A 8A pair is equal to or greater than the rank size of the other installed DIMMs However the server cannot support DIMM sparing in this example if the 2 GB DIMMs are populated in the 1A 8A pair locations and the 4 GB DIMMs are populated in any of the remaining DIMM pair locations This is because it violates the rule requiring that ...

Page 41: ... Settings VMKernel 5 Uncheck VMkernel Boot useNUMAInfo to disable NUMA If Memory Mirroring will be enabled after VMware is installed perform the following 6 Log into the installed VMWare Server using the vSphere Client or vCenter Client application 7 Navigate to Configuration Panel Software Advanced Settings VMKernel 8 Uncheck VMkernel Boot useNUMAInfo to disable NUMA prior to enabling memory mirr...

Page 42: ...ocessor memory drawer Remove the upper or lower processor memory drawer or processor memory drawer blank page 26 3 Remove the processor memory drawer cover Remove a processor memory drawer cover page 27 4 Open the processor retaining bracket 5 Remove the heatsink 42 Removal and replacement procedures ...

Page 43: ...d thermal grease from the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the heatsink protective cover 3 Install the heatsink 4 Close and lock the processor retaining bracket Heatsink 43 ...

Page 44: ...nnector pins CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number To remove the component 1 Power off the server Power off the server page 22 2 Remove the proce...

Page 45: ...system board a Line up the processor tool ensuring the locking lever graphic on the tool is oriented correctly b Press in on the plastic tabs and then place the tool on the processor c Release the tabs and then carefully lift the processor and tool straight up 7 Carefully rotate the tool and then push in and release the tabs to secure the processor in the tool Processor 45 ...

Page 46: ... the processor installation tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area 2 Be sure the tool is oriented correctly Align the processor installation tool with the socket and then install the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED 46 Removal and replacement procedures ...

Page 47: ... or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket 3 Press and hold the tabs on the processor installation tool to separate it from the processor and then remove the tool Processor 47 ...

Page 48: ...ver should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 5 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 6 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 48 Removal and replacement procedures ...

Page 49: ...y drawer 1 1 Power up the server Expansion slot cover CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 1 Power down the server 2 Extend or remove the server from the rack 3 Remove the access panel Expansion slot cover 49 ...

Page 50: ...component reverse the removal procedure Low profile I O expander 1 Power off the server Power off the server page 22 2 Press the release button and open the lever 3 Slide the I O expander out of the server Place a hand under the component to support it as you remove it from the server 50 Removal and replacement procedures ...

Page 51: ...4 Press the side buttons to remove the component cover 5 To open the I O card lock push the blue tab flip it back then open the hinge forward Low profile I O expander 51 ...

Page 52: ...thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed To remove the component 1 Power down the server 2 Extend the server from the rack 3 Remove the access panel 4 Open the expansion slot latch 5 Disconnect any cables attached to the expansion board 52 Removal and replacement procedures ...

Page 53: ...he battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Removing the BBWC cache module CAUTION After the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data...

Page 54: ...If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost To remove the component 1 Power down the server 2 Extend the server from the ...

Page 55: ...O expander Recovering data from the battery backed write cache If the server fails you can recover any data temporarily trapped in the BBWC by using the following procedure CAUTION Before starting this procedure read the information about protecting against electrostatic discharge Preventing electrostatic discharge page 21 Battery backed write cache procedures 55 ...

Page 56: ... battery pack page 54 from the failed server 5 Perform one of the following Install the BBWC into an empty BBWC DIMM socket on the system board of the recovery server Install the BBWC into an empty BBWC DIMM socket on any Smart Array Controller in the recovery server 6 Power up the recovery server A 1759 POST message is displayed stating that valid data was flushed from the cache This data is now ...

Page 57: ...o remove the component 1 Power off the server Power off the server page 22 2 Extend the server from the rack 3 Remove the access panel 4 Using a T 10 Torx screwdriver release the two locking latches on the top of the SID bezel 5 Pull the bezel up and away from the server 6 Disconnect the cable from the rear of the Systems Insight Display assembly 7 Remove the retaining screw 8 Remove the Systems I...

Page 58: ...e removing the bezel 1 Power down the server 2 Extend the server from the rack 3 Remove the access panel 4 Remove the SID bezel Systems Insight Display assembly page 57 5 Remove the seven screws from the right side of the chassis and eight screws from the left side of the chassis 6 From the left and right insertion tabs slide the upper part of the bezel forward 58 Removal and replacement procedure...

Page 59: ...o replace the component reverse the removal procedure inserting the left side tab as the bezel is placed into position Solid state drive To remove the component 1 Power down the server 2 Extend the server from the rack 3 Remove the access panel 4 Disconnect the cable from the solid state drive 5 Remove the solid state drive Solid state drive 59 ...

Page 60: ... exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server 2 Extend the ...

Page 61: ...mal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed NOTE When either optional I O expansion board in installed in a two processor configuration the second processor must be installed in socket 3 1 Power off the server Power off the server page 22 2 Extend the server from the rack 3 Remove the access panel 4 Release the...

Page 62: ...r until the release latches catch 6 Remove any expansion boards from the failed I O expansion board Non hot plug expansion board page 52 7 Remove the I O expansion board PCI X PCIe Express I O expansion board PCIe Express I O expansion board 62 Removal and replacement procedures ...

Page 63: ...e the component reverse the removal procedure Expansion board options In the main I O tray the server supports up to 1 1 expansion slots The server ships with 5 PCI Express expansion slots I O expansion board 63 ...

Page 64: ...llocations If the server operating system documentation states that it requires 2GB or more of memory below the 4GB address boundary do not perform Step 1 below because it may result in operating system boot failure If the operating system documentation does not specify its memory requirements below the 4GB boundary the Step 1 procedure below may be attempted However if performing Step 1 results i...

Page 65: ... PXE server may not succeed with the following error message No filename or root path specified There is no F12 key option available to boot from a PXE server This occurs due to the PXE implementation in the adapter firmware which is not HP specific his issue only occurs when more than one LOM ports are connected AND Port 2 is used to boot from the PXE server If only Port 2 is connected the PXE bo...

Page 66: ...red with the Low profile PCI Express I O expansion kit Option Part Number AM434A and no additional I O backplane options are installed I O devices installed in the Low Profile I O backplane may not function causing the operating system to generate a machine check when attempting to access the devices When this occurs a message similar to the following will be displayed in the Integrate Management ...

Page 67: ... 20 To prevent network connections from dropping upgrade to HP Network Configuration Utility for Windows Server 2008 R2 Version 10 30 or later SAS backplane To remove the component 1 Power down the server 2 Extend the server from the rack 3 Remove the access panel 4 Remove all hard drives SAS SATA hard drive page 22 5 Disconnect all cables from the SAS backplane 6 Release the locking latch 7 Remov...

Page 68: ...everse the removal procedure System board WARNING The server weighs approximately 72 6 kg 93 kg 160 lb 205 lb To reduce the risk of injury due to the weight of the server remove the following components before removing the server from the rack Processor memory module Hard drives Power supplies The server weighs 21 8 kg 48 lb with these components removed and might require two people to remove the ...

Page 69: ...blank page 26 5 Disconnect all cables from all installed expansion boards 6 Remove all expansion boards Non hot plug expansion board page 52 7 Remove the SPI board Remove the SPI board page 56 8 Remove the I O expansion board if installed 9 Remove the system board To replace a system board 1 Install the spare system board 2 Replace all components removed from the failed system board 3 Install the ...

Page 70: ... the Esc key to exit RBSU 1 1 Press the F10 key to confirm exiting RBSU The server automatically reboots Re entering the server serial number and product ID After you replace the SPI board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Serial Number The following warning ...

Page 71: ...the upper cables from the power supply backplane a Disconnect the upper fan power cable b Remove the screws and disconnect the power cable c Remove the lower fan power cable from the cable management slot 10 Disconnect the lower cables from the power supply backplane a Disconnect the lower fan power cable from the power backplane b Lift the release latch c Disconnect the lower power cable from the...

Page 72: ...orm Module The TPM is not a customer removable part CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 72 Removal and replacement procedures ...

Page 73: ...ect a TPM board failure leave the TPM installed and remove the system board System board page 68 Contact an HP authorized service provider for a replacement system board and TPM board HP Trusted Platform Module 73 ...

Page 74: ...the HP ProLiant DL980 G7 Server User Guide 6 Install DIMMs in the lower processor memory drawer DIMMs page 30 CAUTION Ensure that you follow DIMM installation guidelines DIMM installation guidelines page 35 and memory cartridge population guidelines Memory cartridge population guidelines page 36 Failure to follow these guidelines may result in the inability to recognize memory memory errors or red...

Page 75: ...re use one of the following methods Flashing firmware using Offline Update Method This is the preferred method for all operating system Flashing firmware using Smart Components This method may be used for Windows and Linux operating systems Before contacting HP always attempt to resolve problems by completing the procedures in this guide NOTE Collect the appropriate server information and operatin...

Page 76: ...ed in the exact order given in this procedure Once the upgrade is started complete the entire update Do not stop at any point during the update NOTE Read through the entire firmware update process before beginning NOTE This procedure will take approximately 2 4 hours to complete 1 Obtain the Flash System Programmable Logic Offline Update ISO Image and the latest BIOS System ROM a Go to the Contact...

Page 77: ...l take approximately 2 4 hours to complete This procedure uses Smart Components Smart Components are self extracting executables with a filename based on the component number 1 Obtain the latest BIOS System ROM and device drivers a Go to the Contact HP United States http welcome hp com country us en contact_us html webpage b Select Support and Driver downloads c Select Drivers and Software d Enter...

Page 78: ... enter service hp snmp agents stop 9 Flash the FPGA using the FPGA Smart Component NOTE When updating the individual components the Smart Components will detect if the component is already at the correct revision by displaying the message pictured below For components other than is CPLD you can select Close and continue with the rest of the firmware update process For the CPLD you must select inst...

Page 79: ...xx scexe where CPxxxxxx scexe represents the filename of the component Click Install when prompted c If the first update pass fails retry flashing the FPGA d If the second update pass fails browse to the iLO web information Diagnostics tab and use the Reset button to reset iLO e Retry flashing the FPGA f Upon successful update the following dialog boxes will appear Do not restart the server at thi...

Page 80: ...te the downloaded file Linux users can execute sh CPxxxxxx scexe where CPxxxxxx scexe represents the filename of the component Click Install when prompted c If the first update pass fails retry flashing the CPLD d If the second update pass fails browse to the iLO web information Diagnostics tab and use the Reset button to reset iLO e Retry flashing the CPLD f Upon successful update the following d...

Page 81: ...ormation Diagnostics tab and use the Reset button to reset iLO e Retry flashing the FMP f Upon successful update the following dialog box will appear CAUTION Do not power off or power down the server until the firmware for all components in this procedure have been updated 12 Shutdown the OS 13 Unplug all power cables from the server and wait at least 30 seconds CAUTION After flashing the System P...

Page 82: ...Procedure for Solaris and VMware operating systems For Solaris and VMware operating systems use the Flashing firmware using Offline Update Method 82 Flashing firmware ...

Page 83: ... bay 3 3 Hard drive bay 4 4 Hard drive bay 5 5 Hard drive bay 6 6 Hard drive bay 7 7 Hard drive bay 8 8 Optical drive bay 9 UID button and LED 10 Health LED 1 1 NIC 1 LED 12 NIC 2 LED 13 NIC 3 LED 14 NIC 4 LED 15 Power on Standby button and LED 16 SID 17 USB connectors 18 Video connector 19 Front panel components 83 ...

Page 84: ...health degraded Red flashing Internal system health critical Off Normal system off Green Linked to network NIC 1 LED 3 Green flashing Linked with activity on the network Off No network connection Green Linked to network NIC 2 LED 4 Green flashing Linked with activity on the network Off No network connection Green Linked to network NIC 3 LED 5 Green flashing Linked with activity on the network Off ...

Page 85: ...owered on Off System has no AC power System Insight Display LEDs Description Component LED Green Normal system on System power POWER Off Normal system off Green Normal system on Boot progress BOOT PROGRESS Green flashing Normal system on reset Amber flashing No POST code within first timeout period Red flashing No POST code within a subsequent second timeout period Off Normal system off System Ins...

Page 86: ...rd not properly seated SPI ILK Amber Failed or missing component Off Normal XNC board not properly seated XNC Amber Failed or missing component Off Normal XNC J Link cables or management cable CABLE Amber Failed or missing component Off Normal Lower processor memory drawer not fully seated LOWER CPU INK Amber Failed or missing component Off Normal Upper processor memory drawer not fully seated UPP...

Page 87: ... drive is operating normally and it has been selected by a management application Steadily blue On off or flashing A predictive failure alert has been received for this drive Amber flashing regularly 1 Hz On Replace the drive as soon as possible The drive is online but it is not active currently Off On Do not remove the drive Removing a drive may terminate the current operation and cause data loss...

Page 88: ... irregularly drive Replace the drive as soon as possible The drive is active and it is operating normally Off Flashing irregularly A critical fault condition has been identified for this drive and the Steadily amber Off controller has placed it offline Replace the drive as soon as possible A predictive failure alert has been received for this drive Replace the drive as soon as possible Amber flash...

Page 89: ...10 Keyboard connector 1 1 USB connectors 12 I O expansion slots 13 Small form factor I O expansion slots optional 14 XNC connectors 15 XNC management connector 16 Power supply 8 17 Power supply 7 18 Power supply 6 19 Power supply 5 20 Power supply 4 21 Power supply 3 22 Power supply 2 23 Power supply 1 24 Rear panel components 89 ...

Page 90: ...C Link LED 2 Off Not linked to network On or flashing Network activity Green NIC 2 Activity LED 3 Off No network activity On Linked to network Green NIC 2 Link LED 4 Off Not linked to network On or flashing Network activity Green NIC 4 Activity LED 5 Off No network activity On Linked to network Green NIC 4 Link LED 6 Off Not linked to network 90 Component identification ...

Page 91: ...d to network Green NIC 1 Link LED 10 Off Not linked to network On or flashing Network activity Green NIC 1 Activity LED 1 1 Off No network activity Power supply LED Status Power LED No AC power to power supply units Off AC is present Standby output is on output is disabled Green AC is present Standby output is on power supply DC output is on and OK Green Power supply failure includes overvoltage a...

Page 92: ...Fan location 92 Component identification ...

Page 93: ...Description Item Fan 4 1 Fan 3 2 Fan 2 3 Fan 1 4 Fan module 6 5 Fan module 5 6 Fan location 93 ...

Page 94: ...ot 7 PCIe2 x8 4 2 1 2 Slot 8 PCIe2 x8 4 2 1 3 Slot 9 PCIe2 x16 8 4 2 1 4 Slot 10 PCIe2 x8 4 2 1 5 Slot 1 1 PCIe2 x8 8 4 2 1 6 SPI board connector 7 Internal USB connectors 2 8 NMI jumper 9 System maintenance switch 10 Optical drive connector 1 1 Video USB connector 12 Solid state drive connector 13 Power button UID connector 14 94 Component identification ...

Page 95: ...ty is enabled iLO3 security S1 On iLO3 security is disabled Off System configuration can be changed Configuration lock S2 On System configuration is locked Reserved Reserved S3 Reserved Reserved S4 Off No function Password protection override S5 On Clears power on password and administrator password Off Normal Invalidate configuration S6 On Clears NVRAM Reserved Reserved S7 Reserved Reserved S8 Sy...

Page 96: ...slot 6 Battery 7 10Gb NIC connector 8 NIC cache connector 9 NIC 3 connector 10 NIC 1 connector 1 1 Video connector 12 Keyboard connector 13 USB connectors 2 14 iLO 3 connector 15 Mouse connector 16 Serial connector 17 NIC 2 connector 18 NIC 4 connector 19 Expansion board components PCI X PCI Express I O expansion board 96 Component identification ...

Page 97: ...CI X 4 Slot 1 PCI X 5 1 Slot 4 is physically a x8 slot but operates electrically as a x4 slot PCI Express I O expansion board Description Item Slot 6 PCIe2 x16 8 4 2 1 1 1 Slot 5 PCIe2 x16 8 4 2 1 2 2 Slot 4 PCIe2 x8 4 2 1 3 3 Slot 3 PCIe2 x16 8 4 2 1 4 4 Slot 2 PCIe2 x16 8 4 2 1 5 Expansion board components 97 ...

Page 98: ...ally as x8 slots 5 Slots 2 3 5 and 6 are physically x16 slots but operate electrically as x8 slots 6 Slots 1 and 4 are physically x8 slots but operate electrically as x4 slots Low profile I O expansion board Description Item Slot 12 Low profile PCIe2 x8 4 2 1 1 Slot 13 Low profile PCIe2 x8 4 2 1 2 Slot 14 Low profile PCIe2 x4 2 1 3 Slot 15 Low profile PCIe x8 4 2 1 4 Slot 16 Low profile PCIe x8 4 ...

Page 99: ...le This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller Auxiliary Power LED This LED is on when 3 3V auxiliary voltage is Green 2 detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply Device numbers 99 ...

Page 100: ...n pause Off The battery pack is below the minimum charge level and is being charged Flashing 1 Hz Off Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are unavailable temporarily until charging is complete The recharge process takes between 15 minutes and 2 hours depending on the initial capacity of the battery The battery pack is full...

Page 101: ...Interpretation LED4 pattern LED3 pattern battery pack is replaced The life expectancy of a battery pack is typically more than 3 years Battery pack LEDs 101 ...

Page 102: ...NC cabling page 102 is required for eight processor systems Failure to cable the XNC will result in the lower processor memory drawer not being recognized by the server For best cable management follow the recommend connection order 102 Cabling ...

Page 103: ...Board Connection sequence Connects to Number Board Connection sequence 1 Upper Ninth Connects 4 Lower Seventh 2 Upper Tenth Connects 3 Lower Third 3 Upper Eleventh Connects 2 Lower Eighth 4 Upper Twelfth Connects 1 Lower Fourth 5 Upper Thirteenth Connects 8 Lower Fifth 6 Upper Fourteenth Connects 7 Lower First 7 Upper Fifteenth Connects 6 Lower Sixth 8 Upper Sixteenth Connects 5 Lower Second DVD R...

Page 104: ...7 F maximum wet bulb temperature non condensing Non operating Altitude 3050 m 10 000 ft This value may be limited by the type and number of options installed Maximum allowable altitude change rate is 457 m min 1500 ft min Operating 9144 m 30 000 ft Maximum allowable altitude change rate is 457 m min 1500 ft min Non operating Listed are the declared A Weighted sound power levels LWAd and declared a...

Page 105: ...7 V ac configured server the server will halt at Power On Self Test with a Low line 100 120 VAC power delivery is not sufficient for this configuration High line 200 240 VAC delivery is required to operate the system in its current configuration message and only boot to RBSU At POST the server automatically detects whether the power supplies are connected to high line power or low line power If th...

Page 106: ...t the server can be reliably powered at low line power in this configuration perform the following steps to override the Power Supply Requirements setting in ROM Based Setup Utility RBSU 1 When the server halts access RBSU 2 Select Advanced Options 3 Scroll down to Power Requirements Override and choose to enable it 4 Exit RBSU which will reboot the server and should bypass the message on the subs...

Page 107: ...ite cache GPU graphics processing unit IEC International Electrotechnical Commission iLO 3 Integrated Lights Out 3 IML Integrated Management Log NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI X peripheral component interconnect extended POST Power On Self Test RBSU ROM Based Setup Utility 107 ...

Page 108: ...cure Digital SFF small form factor SIM Systems Insight Manager SPI system peripheral interface SSD support software diskette TPM Trusted Platform Module UID unit identification USB universal serial bus 108 Acronyms and abbreviations ...

Page 109: ...viding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback Include the document title and part number version number or the URL when submitting your feedback 109 ...

Page 110: ...nts identification Component identification 83 Illustrated parts catalog 5 components rear Rear panel components 88 Rear panel LEDs 90 components SPI board 96 components system board System board components 94 System maintenance switch 95 connector iLO3 96 connector keyboard 96 connector mouse 96 connector NIC 96 connector USB 96 connector video 96 D device numbers 99 DIMM installation guidelines ...

Page 111: ...6 R required tools Removal and replacement procedures 21 Required tools 21 S safety considerations 21 safety information 21 SAS backplane 67 SAS hard drive LEDs Hard drive LED combinations 87 Hard drive LEDs 87 serial connector 96 serial number 70 server asset text 70 server specifications Server Specifications 105 Specifications 104 server warnings and cautions 21 SID 57 Solaris environments 82 s...

Page 112: ...V video connector 96 VMware ESX Server configuring 82 X XNC Module 67 1 12 Index ...

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