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Troubleshooting

H-16

HP ProLiant DL585 Server User Guide

Other information resources

Refer to the following additional information for help.

Table H-8: Troubleshooting resources

Resource Description

HP Servers Troubleshooting Guide

This is a resource for obtaining troubleshooting
information that is beyond the scope of this
document. It includes general hardware and
software troubleshooting information for all ProLiant
servers, a complete list of error messages along
with explanations of probable causes, and a list of
remedial measures. This guide resides on the
Documentation CD that ships with the server. To be
sure that you have the most up-to-date copy of the
HP Servers Troubleshooting Guide document, visit
the product website at

http://www.hp.com

.

HP ProLiant DL585 Server
Maintenance and Service Guide

This resource provides a complete list of all
replacement parts available, along with instructions
on removal and replacement. Locate this guide on
the Documentation CD that ships with the server
and on the product website at

http://www.hp.com

.

Follow the link for maintenance and service guides,
and download the document provided for the server.

Other online documentation

Product bulletin QuickSpecs

OS support matrix

For additional information on warranties and service and support upgrades (Care Pack
services), visit the product website at

http://ww.hp.com

.

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Summary of Contents for ProLiant DL585

Page 1: ...HP ProLiant DL585 Server User Guide April 2005 Fifth Edition Part Number 358707 005 ...

Page 2: ... should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation AMD Opteron and HyperTransport are registered trademarks of AMD Corporation in the U S and other countries Linux is a U S registered trademark of Linus Torvalds HP P...

Page 3: ... xii Getting help xii Technical support xii HP contact information xiii HP website xiii Chapter 1 Server features Chapter 2 Server operations Powering up the server 2 1 Powering down the server 2 1 Locating and removing the Torx T 15 tool 2 3 Extending the server from the rack 2 4 Removing the access panel 2 7 Installing the access panel 2 8 Chapter 3 Server setup Optional installation services 3 ...

Page 4: ...o a round hole rack 3 21 Attaching the cable management arm to the server 3 24 Securing the cables to the cable management arm 3 25 Powering up and configuring the server 3 27 Installing the operating system 3 27 Registering the server 3 28 Routine maintenance 3 28 Chapter 4 Installing hardware options Processor memory boards 4 2 Processor memory board population guidelines 4 2 Installing a proces...

Page 5: ...hapter 5 Server configuration and utilities ROM Based Setup Utility 5 2 Navigating RBSU 5 2 Saving RBSU configuration settings 5 3 Using RBSU 5 3 Enhanced auto configuration process 5 10 Integrated Lights Out technology 5 11 Integrated Lights Out ROM Based Setup Utility 5 11 Redundant ROM support 5 12 Safety and security benefits 5 13 Accessing redundant ROM settings 5 13 ROMPaq utility 5 13 Syste...

Page 6: ... Cables A 4 Canadian notice Avis Canadien A 4 Class A equipment A 4 Class B bquipment A 4 Mouse compliance statement A 4 European Union regulatory notice A 5 Japanese notice A 6 BSMI notice A 6 Korean notices A 7 Class A equipment A 7 Class B equipment A 7 Laser compliance A 8 Battery replacement notice A 9 Taiwan battery recycling notice A 10 Disposing of waste electrical and electronic equipment...

Page 7: ...D 4 Cabling the BBWCE D 4 Appendix E System LEDs and switches System LEDs E 1 Front panel LEDs E 2 Hot plug SCSI hard drive LEDs E 3 Hot plug SAS or SATA hard drive LEDs E 5 Hot plug fan LED E 7 Hot plug power supply LEDs E 8 NIC LEDs E 9 BBWCE LEDs E 10 QuickFind diagnostic display LEDs E 12 System board switches E 15 System maintenance switch SW3 E 16 System ID switch SW4 E 18 iLO Redundant ROM ...

Page 8: ...Contents viii HP ProLiant DL585 Server User Guide Problems after initial boot H 13 Other information resources H 16 Index ...

Page 9: ...computer equipment and trained in recognizing hazards in products with hazardous energy levels Important safety information Before installing this product read the Important Safety Information document included with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions WARNING This symbol in conjunction with an...

Page 10: ...ic shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching These symbols on power supplies or systems indicate t...

Page 11: ...e if more than one component is extended for any reason Symbols in text These symbols may be found in the text of this guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage ...

Page 12: ... Enabler User Guide HP Integrated Lights Out User Guide HP ROM Based Setup Utility Guide HP ProLiant DL585 Server Maintenance and Service Guide Getting help If you have a problem and have exhausted the information in this guide you can get further information and other help in the following locations Technical support Be sure to have the following information available before you call HP Technical...

Page 13: ...s a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website at http www hp com Outside North America call the nearest HP Technical Support Phone Center For telephone numbers for worldwide Technical Support Centers refer to the HP websit...

Page 14: ...AMD Opteron processors with HyperTransport technology IMPORTANT Mixing processor speeds and cache sizes is not supported PC2100 and PC2700 ECC double data rate DDR synchronous dynamic RAM SDRAM PC3200 ECC DDR SDRAM 64 bit PCI X I O subsystem Dual embedded Gigabit Ethernet network interface controller NIC with pre boot execution environment PXE support and Wake on LAN WOL Embedded Smart Array 5i Pl...

Page 15: ...egrated Lights Out iLO technology Virtually toolless and cableless mechanical design ROM Based Setup Utility RBSU Redundant ROM Innovative advanced diagnostic capabilities QuickFind diagnostic display for troubleshooting at the server level Rapid deployment rack rails Efficient and space saving dense form factor 4U height is 17 8 cm 7 in Advanced ECC memory protection that corrects all single bit ...

Page 16: ...he equipment remove the power cord to remove power from the server The front panel Power on Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as direc...

Page 17: ...ver 4 Press the Power on Standby button 2 to place the server in standby mode When the server activates standby power mode the system power LED changes to amber Figure 2 1 Identifying the UID LED 1 and Power on Standby buttons 2 5 If the server is installed in a rack locate the server by identifying the illuminated rear UID LED button 6 Disconnect the power cords The system is now without power ...

Page 18: ... ProLiant DL585 Server User Guide 2 3 Locating and removing the Torx T 15 tool 1 Locate the Torx T 15 tool on the back of the server 2 Slide the tool upward out of the retaining clips Figure 2 2 Removing the Torx T 15 tool ...

Page 19: ... operations 2 4 HP ProLiant DL585 Server User Guide Extending the server from the rack 1 Loosen the thumbscrews that secure the server to the front of the rack Figure 2 3 Loosening the front panel thumbscrews ...

Page 20: ...Server operations HP ProLiant DL585 Server User Guide 2 5 2 Extend the server on the rack rails until the server rail release latches engage Figure 2 4 Extending the server from the rack ...

Page 21: ...component into or out of the rack The sliding rails could pinch your fingertips 3 After performing the installation or maintenance procedure press the rail release levers at the front of both server rails and slide the server into the rack Figure 2 5 Sliding the server into the rack 4 Secure the server by tightening the thumbscrews ...

Page 22: ...the risk of personal injury from hot surfaces allow the internal system components to cool before touching CAUTION Electrostatic discharge can damage electronic components Properly ground yourself before beginning any installation procedure 1 Power down the server Refer to the Powering down the server section in this chapter 2 Extend the server from the rack Refer to the Extending the server from ...

Page 23: ...uide Installing the access panel 1 Place the access panel on top of the server with the latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 inches 2 Push down on the latch The access panel slides to a closed position ...

Page 24: ...servers Installation and start up services for some operating systems Installation and start up services for HP Systems Insight Manager This optional hardware installation service is available in all countries where HP has a direct or indirect service presence Service can be ordered from and directly provided by an authorized service reseller or in the United States only service can be ordered by ...

Page 25: ...tion refer to the HP website http www hp com The Installing Rack Products video provides a visual overview of operations required for configuring a rack with rack mountable components It also provides the following important configuration steps Planning the site Installing rack servers and rack options Cabling servers in a rack Coupling multiple racks The Rack Products Documentation CD enables you...

Page 26: ...nt of the rack Leave a minimum clearance of 76 2 cm 30 inches in the back of the rack Leave a minimum clearance of 121 9 cm 48 inches from the back of the rack to the rear of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter...

Page 27: ... bottom to permit adequate airflow equivalent to the required 64 open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 inches Temperature requirements To ensure continued safe and reliable equipment operation install or locate the system in a well ventilated climate controlled environment The maximum recomme...

Page 28: ... AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over the wiring and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keep...

Page 29: ...codes such as the International Electrotechnical Commission IEC 364 parts 1 through 7 Furthermore you must ensure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a p...

Page 30: ...tion The racks are coupled together in multiple rack installations Only one component is extended at a time A rack can become unstable if more than one component is extended for any reason WARNING Always mount the heaviest item on the bottom of the rack and work from the bottom to the top Installing hardware options Install any hardware options before initializing the server For options installati...

Page 31: ...acket is used only to secure the PCI X latches during shipment Server shipping contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Setup documentation ...

Page 32: ...u might need Application software diskettes Options to be installed Figure 3 2 Rack mounting hardware Table 3 1 Rack mounting hardware Item Description Item Description 1 Rack rail assemblies 2 4 Round hole bracket 2 Server rails 2 5 Square hole bracket 3 Cable management arm 6 Rack template ...

Page 33: ...ver into a telco rack order the appropriate option kit at the RackSolutions com website Follow the server specific instructions on the website to install the rack brackets After installing the brackets follow the steps in this section WARNING When installing the server in a telco rack be sure that the rack frame is adequately secured to the top and bottom of the building structure 1 Mark the rack ...

Page 34: ...f the vertical rack that you marked with the template 3 Pull the rail compression lever toward you Figure 3 4 Pulling the rail compression lever 4 Insert the two rail tabs from the end of the rack rail assembly into the marked holes on the inside of the rear of the rack Figure 3 5 Inserting the rail tabs on the rear of the rack ...

Page 35: ...orward 6 Insert the two rail tabs from the rack rail assembly into the marked holes on the inside of the front of the rack Figure 3 6 Inserting the rail tabs on the front of the rack 7 Release the rail compression lever to seat the tabs in the rack post 8 Repeat steps 2 through 7 for the other rail ...

Page 36: ...nal injury or damage to the equipment Remove all hot plug power supplies to reduce the weight of the server before lifting it Observe local occupational health and safety requirements and guidelines for material handling Get help to lift and maneuver the server 10 Remove the power supplies For more information refer to the Removing a redundant hot plug power supply or blank section in Chapter 4 In...

Page 37: ...ant DL585 Server User Guide 11 Pull the inner slide rail forward from each rack rail assembly until it locks into place 12 Slide the inner bearing brace forward until it stops Figure 3 8 Locking the inner slide rails into place ...

Page 38: ...to the standard rack rails Tilting the server up or down can result in damage to the rails 13 Lift the server using the four lift handles on the sides of the server 14 Align the server and carefully insert the server rail into the inner slide rail until the rail release levers engage Figure 3 9 Loading the server onto the rack rails ...

Page 39: ... press the rail release levers at the front of both server rails and continue to slide the server into the rack Figure 3 10 Sliding the server to the rear of the rack 16 Tighten the thumbscrews to secure the server to the rack Figure 3 11 Tightening the thumbscrews 17 Reinstall the power supplies ...

Page 40: ...unications telephone connectors into the NIC connectors Figure 3 12 Rear panel components Table 3 2 Rear panel components Item Description 1 iLO Manager connector 2 USB connector 1 3 USB connector 2 4 Rear unit identification button and LED 5 Keyboard connector 6 Mouse connector 7 Video connector 8 Serial connector 9 NIC 2 10 NIC 1 11 AC inlet 1 primary 12 AC inlet 2 optional ...

Page 41: ...et that is easily accessible at all times Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server 1 Plug the power cord into the appropriate power supply AC power connector NOTE The power connector for the primary power supply is inlet number one the power...

Page 42: ...Server setup HP ProLiant DL585 Server User Guide 3 19 2 Secure the power cord with the retaining clip Figure 3 14 Securing the power cord ...

Page 43: ...e appropriate bracket instructions for the server rack Attaching the cable management arm to a square hole rack 1 Slide the bracket onto the rack 2 Insert the bracket hooks into the square holes on the rack and then push down to secure 3 Tighten the thumbscrew to stabilize the cable management arm on the rack Figure 3 15 Securing the cable management arm to the square hole rack ...

Page 44: ...e 3 21 Attaching the cable management arm to a round hole rack 1 Remove the square hole bracket from the cable management arm by pulling out the spring activated fasteners and then pulling out the bracket Figure 3 16 Removing the square hole bracket ...

Page 45: ...Attach the round hole bracket by pulling out the spring activated fasteners on the cable management arm and then inserting the bracket in between them Figure 3 17 Attaching the round hole bracket to the cable management arm 3 Slide the bracket onto the rack ...

Page 46: ...r setup HP ProLiant DL585 Server User Guide 3 23 4 Attach the cable management arm to the round hole rack and then secure the thumbscrews Figure 3 18 Attaching the cable management arm to the round hole rack ...

Page 47: ...t arm to the server 1 Loosen the thumbscrews on the front of the server to enable the server to slide forward 2 Align the keyholes on the cable management arm with the posts on the server and then secure with the thumbscrew Figure 3 19 Attaching the cable management arm to the server ...

Page 48: ...the cables to the cable management arm 1 Align the pivot points of the cable management arm by sliding the server as needed Figure 3 20 Aligning the cable management arm pivot points 2 Pivot the arm away from the server Figure 3 21 Pivoting the cable management arm ...

Page 49: ...cables to the inside of the cable management arm using the Velcro straps Figure 3 22 Securing cables to the cable management arm 4 Close the cable management arm and finish securing the cables Figure 3 23 Closing the cable management arm 5 Secure the server to the rack ...

Page 50: ...prompted during POST to change the server settings such as the settings for language and operating system using RBSU The system is set up by default for the English language and a Microsoft Windows Server 2003 installation For more information about the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To oper...

Page 51: ...to the SmartStart installation poster in the ProLiant Essentials Foundation Pack included with the server Registering the server Register the server at the HP website http register hp com Routine maintenance The HP ProLiant DL585 Server Maintenance and Service Guide provides specific information required for general maintenance and component replacement including Spare part numbers Removal and rep...

Page 52: ...steps to streamline the installation process The following warnings apply to all procedures WARNING To reduce the risk of personal injury from surfaces allow the drives and internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discha...

Page 53: ...ystem ROM recognizes the new processor you are installing For the most recent ROMPaq refer to the HP website and follow the support link on the product website Failure to flash the ROM before installing processor memory boards can cause system failure IMPORTANT Mixing processor speeds and cache sizes is not supported Processor memory board population guidelines All processors must be of the same s...

Page 54: ...gure 4 1 Locating the processor memory boards Table 4 1 Processor memory boards Item Description 1 Processor memory board slot 1 processor 2 Processor memory board slot 2 boot processor 3 Processor memory board slot 3 air baffle 4 Processor memory board slot 4 air baffle ...

Page 55: ...ck in Chapter 2 Server operations 3 Remove the access panel Refer to Removing the access panel in Chapter 2 Server operations 4 Remove the air baffle NOTE Do not discard the air baffle Store it for possible future use 5 Install the new processor memory board Figure 4 2 Installing a processor memory board 6 Reinstall the access panel 7 Restore the server to its operating position in the rack 8 Powe...

Page 56: ...g down the server in Chapter 2 Server operations 2 Extend the server from the rack Refer to Extending the server from the rack in Chapter 2 Server operations 3 Remove the access panel Refer to Removing the access panel in Chapter 2 Server operations 4 Remove all the processor memory boards and air baffles NOTE Do not discard the air baffle Store it for possible future use 5 Remove the front fan ca...

Page 57: ...er Guide 6 Reposition the BBWC cable by angling it toward the rear of the chassis Figure 4 4 Repositioning the BBWC cable 7 Separate the Velcro from the front foam piece and adhere to the side wall of the chassis Figure 4 5 Adhering the Velcro to the side wall ...

Page 58: ...ProLiant DL585 Server User Guide 4 7 8 Attach the front foam piece to the Velcro on the side wall of the chassis Figure 4 6 Attaching the front foam piece to the Velcro 9 Remove the rear fan cage Figure 4 7 Removing the rear fan cage ...

Page 59: ...ear foam piece and adhere it to the side wall of the chassis Figure 4 8 Adhering the Velcro to the side wall 11 Attach the rear foam piece to the Velcro on the side wall of the chassis Figure 4 9 Attaching the rear foam piece to the Velcro 12 Reinstall the rear fan cage 13 Reinstall the front fan cage ...

Page 60: ...s 2 4 GHz server models and above Up to 400 MHz with PC3200 DIMMs 2 6 GHz server models and above NOTE PC3200 DIMMs are only supported on processor memory boards with four DIMM slots It activates output on both the rising and falling edge of the system clock rather than on just the rising edge potentially doubling output The server features the following advanced memory technologies Support for in...

Page 61: ...ntly if the DIMMs are balanced across all processor memory boards Memory population guidelines for processor memory boards with eight DIMM slots DIMMs on different processor memory boards can be of different sizes DIMMs on the same processor memory board must be of the same size and have the same part number DIMMs must be installed on a processor memory board in pairs and in bank order DIMMs must ...

Page 62: ...Installing hardware options HP ProLiant DL585 Server User Guide 4 11 Figure 4 10 DIMM slots Table 4 2 Processor memory board memory banks Slots Bank 1 2 Bank 1 3 4 Bank 2 5 6 Bank 3 7 8 Bank 4 ...

Page 63: ...oards can be of different sizes DIMMs on the same processor memory board must be of the same size and have the same part number DIMMs must be installed on a processor memory board in pairs and in bank order NOTE PC3200 DIMMs are only supported by processor memory boards with four DIMM slots Figure 4 11 DIMM slots Table 4 3 Processor memory board banks Slots Bank 5 6 Bank 1 7 8 Bank 2 ...

Page 64: ...ith a DVD drive another diskette drive or another CD ROM drive Locating the internal storage and universal media drives Figure 4 12 Internal storage and universal media drives Table 4 4 Internal storage and universal media drives Item Description 1 Eject button for universal media bay 1 2 Universal media bay 1 diskette drive 3 Universal media bay 2 CD ROM drive 4 Eject button for universal media b...

Page 65: ...ltra320 speeds an optional PCI X based Ultra320 SCSI controller must be installed The server ships in duplex configuration but the SCSI backplane can be configured for either simplex or duplex mode Installing a hot plug SCSI hard drive Installation of an optional hot plug SCSI hard drive requires the following operations Determining the proper hot plug hard drive installation order Following the g...

Page 66: ...drives in the order of SCSI ID assignments Always populate hard drive bays starting with the lowest SCSI ID Figure 4 13 Hot plug SCSI hard drives and SCSI ID numbers Table 4 5 Hot plug SCSI hard drives and SCSI ID numbers Item Description Simplex SCSI ID Duplex SCSI ID 1 SCSI hard drive 1 0 0 2 SCSI hard drive 2 1 1 3 SCSI hard drive 3 2 0 4 SCSI hard drive 4 3 1 Note Simplex configuration equals ...

Page 67: ... and external SCSI devices Mixing other drive standards degrades the overall performance of the drive subsystem Using drives with the same capacity provides the greatest storage space efficiency when the drives are grouped together into the same drive array Removing a drive blank 1 Squeeze the ejector levers 2 Remove the blank Figure 4 14 Removing a drive blank ...

Page 68: ...ions HP ProLiant DL585 Server User Guide 4 17 Removing a hot plug SCSI hard drive 1 Press the ejector lever release button 2 Pull the ejector lever open 3 Remove the hard drive Figure 4 15 Removing a hot plug SCSI hard drive ...

Page 69: ... connector on the SCSI backplane 3 Close the ejector lever Figure 4 16 Installing a hot plug SCSI hard drive 4 Be sure that the hot plug hard drive activity LEDs on the front of the system are illuminated green indicating that the system is functioning properly For detailed information on LEDs refer to Appendix E System LEDs and switches 5 If any of the LEDs indicates an error refer to Appendix H ...

Page 70: ...erver operations 2 Extend the server from the rack Refer to Extending the server from the rack in Chapter 2 Server operations 3 Remove the access panel Refer to Removing the access panel in Chapter 2 Server operations 4 Locate the simplex duplex switch Figure 4 17 Locating the simplex duplex switch 5 Move the switch from duplex to simplex 6 Reinstall the access panel 7 Restore the server to its op...

Page 71: ... hard drive Installing the SAS hard drive cage NOTE You must provide a SAS controller before proceeding with the SAS hard drive cage installation 1 Power down the server Refer to Powering down the server in Chapter 2 Server operations 2 Remove all hard drives and hard drive blanks Refer to the Removing a hard drive blank and Removing a hot plug SCSI hard drive sections in this chapter 3 Extend the...

Page 72: ...n the thumbscrew and remove the SCSI backplane Figure 4 18 Removing the SCSI backplane 8 Install the power transfer board and tighten the thumbscrew Figure 4 19 Installing the power transfer board 9 Route and connect the power cable to the connector on the power transfer board ...

Page 73: ... Guide 10 Route the SAS cables through the opening in the power transfer board and over the center wall Figure 4 20 Connecting the SAS power cable CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped ...

Page 74: ... connectors on the back of the SAS hard drive cage Figure 4 21 Connecting the cables to the SAS hard drive cage 12 Install the SAS hard drive cage pulling the slack in the SAS cables over the center wall Figure 4 22 Installing the SAS hard drive cage 13 Connect the SAS cables to the SAS controller ...

Page 75: ...e option kit Figure 4 23 Installing the screws into the SAS hard drive cage 15 Replace the access panel 16 Install the hot plug hard drives or hard drive blanks into the SAS hard drive cage CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank ...

Page 76: ... server observe the following general guidelines The server supports eight SAS or SATA hot plug hard drives The system automatically sets all drive numbers If only one hard drive is used install it in the bay with the lowest number Hard drives must be SFF types Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive arr...

Page 77: ...ing a hot plug SAS or SATA hard drive 1 Prepare the hard drive Figure 4 25 Preparing the SAS or SATA hard drive for installation 2 Insert the hot plug SAS or SATA hard drive into the drive cage Be sure that the drive seats firmly into the connector in the back of the drive cage ...

Page 78: ...e hot plug hard drive activity LEDs on the front of the system are illuminated indicating that the system is functioning properly For detailed information on LEDs refer to Appendix E System LEDs and switches If any of the LEDs indicates an error refer to Appendix H Troubleshooting or refer to the HP Servers Troubleshooting Guide on the Documentation CD for instructions ...

Page 79: ...onal IMPORTANT For the diskette drive to be bootable it must be installed in the top universal media bay 1 For the CD ROM or DVD drive to be bootable it must be installed in the bottom universal media bay 2 Figure 4 27 Locating the universal media bays Table 4 6 Universal media bays Item Description 1 Eject button for universal media bay 1 2 Universal media bay 1 diskette drive 3 Universal media b...

Page 80: ...ng down the server in Chapter 2 Server operations 2 Use the Torx T 15 tool to press the appropriate ejection button and pull the universal media drive out of the universal media bay Refer to Locating and removing the Torx T 15 tool in Chapter 2 Server operations Figure 4 28 Removing a drive from bay 1 Figure 4 29 Removing a drive from bay 2 ...

Page 81: ...e server Refer to Powering down the server in Chapter 2 Server operations 2 Remove the existing universal media drive Refer to the Removing a universal media drive section in this chapter 3 Insert the desired universal media drive into the universal media bay until it seats Figure 4 30 Installing a universal media drive ...

Page 82: ...ide 4 31 Hot plug fans The server supports redundant hot plug fans in an N 1 configuration Locating hot plug fans Figure 4 31 Hot plug fans Table 4 7 Hot plug fans Item Description Item Description 1 Fan 1 5 Fan 5 2 Fan 2 6 Fan 6 3 Fan 3 7 Fan 7 4 Fan 4 8 Fan 8 ...

Page 83: ...ending the server from the rack in Chapter 2 Server operations 2 Remove access panel Refer to Removing the access panel in Chapter 2 Server operations 3 Identify the nonfunctioning fan by locating an amber LED on the QuickFind diagnostic display or at the top of failed fan 4 Remove the nonfunctioning fan Figure 4 32 Removing a hot plug fan ...

Page 84: ...oLiant DL585 Server User Guide 4 33 5 Install the replacement fan Figure 4 33 Installing a hot plug fan 6 Be sure that the LED on the fan is green 7 Reinstall the access panel 8 Restore the server to its operating position in the rack ...

Page 85: ... for purposes of rack installation The server supports a second hot plug power supply to provide redundant power to the system in the event of a failure of the primary power supply You can install or replace a second hot plug power supply without powering down the server Locating the power supplies Figure 4 34 Locating the power supplies Table 4 8 Power supplies Item Description 1 Hot plug power s...

Page 86: ... If present remove the Torx T 15 shipping screw from the bottom of the server with the Torx T 15 tool that is located on the back of the server 2 Press the release button on the locking lever upward 3 Pull down on the locking lever 4 Remove the power supply or blank from the bay Figure 4 35 Removing a power supply or blank ...

Page 87: ...en the lever by pushing the lever release button upward 3 Slide the power supply into the empty bay until it locks into place 4 Close the locking lever Figure 4 36 Installing a redundant hot plug power supply 5 For shipment or for optional added security install the retaining screw which ships in a plastic bag with the power supply option kit The pre drilled hole for the screw is located on the bo...

Page 88: ...r User Guide 4 37 6 Connect the power cord to AC inlet 2 Figure 4 37 Connecting the power cord to AC inlet 2 7 Secure the power cord with the retaining clip Figure 4 38 Securing the power cord 8 Be sure that the power LEDs on the power supply are green ...

Page 89: ...n of both PCI and PCI X expansion boards PCI 33 MHz and 66 MHz PCI X 66 MHz 100 MHz and 133 MHz Figure 4 39 PCI X expansion slots and buses Table 4 9 PCI X expansion slots and buses Item Slot Bus Description 1 Slot 1 Fifth bus 133 MHz 2 Slot 2 Sixth bus 133 MHz 3 Slot 3 Seventh bus 100 MHz 4 Slot 4 Seventh bus 100 MHz continued ...

Page 90: ...gement of expansion boards for optimal performance based on the bus architecture of the expansion slots Properly balancing the boards across buses can improve performance To balance expansion boards Populate slots 1 and 2 with 133 MHz PCI X boards Populate slots 3 through 8 with 100 MHz PCI X boards Populate slots across different buses before populating two slots on the same bus For more informat...

Page 91: ...ill connected to the expansion slots and can damage the board 1 Power down the server Refer to Powering down the server in Chapter 2 Server operations 2 Extend the server from the rack Refer to Extending the server from the rack in Chapter 2 Server operations 3 Remove the access panel Refer to Removing the access panel in Chapter 2 Server operations 4 Press down on the expansion slot latch to rele...

Page 92: ...ress the PCI X retaining clip toward the front of the server to lock it in the open position Figure 4 41 Locking the PCI X retaining clip open 8 Install the expansion board in the slot and apply even pressure to seat the board securely 9 Close the expansion slot latch Figure 4 42 Installing a PCI X expansion board ...

Page 93: ...e the PCI X retaining clip for full length expansion boards only Figure 4 43 Securing the PCI X retaining clip 11 Connect any required cables to the expansion board 12 Reinstall the access panel 13 Restore the server to its operating position in the rack 14 Power up the server ...

Page 94: ...e data center NOTE To easily transport protected cache data to another ProLiant DL585 server remove the BBWCE and the 5i Plus Memory Module simultaneously The BBWCE and 5i Plus Memory Module are connected to each other using a short cable Battery charge up to 72 hours Battery life up to three years The NiMH batteries in the battery module are continuously recharged through a trickle charging proce...

Page 95: ...the rack Refer to Extending the server from the rack in Chapter 2 Server operations 3 Remove the access panel Refer to Removing the access panel in Chapter 2 Server operations 4 Remove all PCI X cables and any cards that might be installed 5 Remove all processor memory boards Refer to the Processor memory boards section in this chapter 6 Remove the front fan cage Figure 4 44 Removing the front fan...

Page 96: ...ns HP ProLiant DL585 Server User Guide 4 45 7 Align the BBWCE with the four stand offs along the inside wall of the chassis and press the enabler onto the stand offs until it is securely seated Figure 4 45 Installing the BBWCE ...

Page 97: ...r User Guide 8 Connect the cable to the BBWCE and the 5i Plus Memory Module Figure 4 46 Connecting the cable to the BBWCE 9 Reverse steps 1 through 8 to restore the server After the BBWCE is installed it takes up to 24 hours to completely charge the battery ...

Page 98: ...hanced auto configuration process Integrated Lights Out technology iLO ROM Based Setup Utility Redundant ROM support ROMPaq utility System Online ROM flash component utility ROM legacy USB support ProLiant Essentials Foundation Pack SmartStart Scripting Toolkit HP Systems Insight Manager HP SIM HP Insight Diagnostics utility Automatic Server Recovery ASR Integrated Management Log IML ...

Page 99: ...rver has been configured RBSU performs a wide range of configuration activities including Configuring system devices and installed options Viewing system information Selecting the operating system Selecting the primary boot controller Managing storage options In addition RBSU includes other features which are outlined in the Using RBSU section in this chapter Navigating RBSU To navigate RBSU use t...

Page 100: ...ss the F9 key when prompted during POST to enter RBSU While you are in RBSU press any key to return to the RBSU main menu or press the F10 key to exit RBSU NOTE Most of the features in RBSU are not required in the setup of the server The options in this utility are designed to assist with specific server configuration issues RBSU is divided into a series of menu selections designed to configure sp...

Page 101: ...specified resource setting or disable the option Embedded Mouse Port Enables you to either enable the embedded mouse at the specified resource setting or disable the option Integrated Diskette Controller Enables you to enable or disable the floppy controller NUMLOCK Power On State Enables you to enable or disable the keyboard NUMLOCK feature at server startup Embedded NIC PXE Support Enables you t...

Page 102: ...tions The following selections are available in this menu Administrator Password Enables you to assign an administrator password This password prevents unauthorized users from modifying the setup options Power On Password Enables you to assign a power on password This password prevents unauthorized users from powering on the system Network Server Mode Enables you to disable or enable the capabilit...

Page 103: ...rver Info Text enables you to identify the system with an asset tracking number Advanced options The Advanced Options menu enables you to configure advanced options of the system The following selections are available in this menu MPS Table Mode Enables you to change the APIC table setting The APIC table setting is automatically set by the OS Selection setting POST Speed Up Enables you to enable o...

Page 104: ... set the display language for RBSU The following choices are available English French Italian German Spanish Japanese The following table identifies the default settings for options in primary RBSU menus For a complete explanation of RBSU features and functions refer to the ROM Based Setup Utility User Guide on the Documentation CD ...

Page 105: ...Enabled NUMLOCK Power On State Off NIC PXE Support Enabled Diskette Read Write Control Read and write Diskette Boot Control Enabled IPL Standard Boot Order CD ROM IPL 1 Diskette Drive A IPL 2 Hard Drive C IPL 3 PXE IPL 4 Server Passwords Set Administrator Password None Set Power On Password None Network Server Mode Disabled QuickLock Disabled Automatic Server Recovery ASR Status Enabled ASR Timeou...

Page 106: ...t setting Server Asset Tags Server Info Text None Advanced Options MPS Table Mode AutoSet Table Post Speed Up Enabled POST F1 Prompt Enabled Wake On LAN Disabled ROM Selection Use current ROM Erase Non volatile Memory Off Set CPU Corrected None select 1 or 2 NMI Debug Button Enabled Custom POST Message None Advanced ECC Support Enabled ...

Page 107: ...ge operating system and primary boot controller for the server When these settings are set according to your preference exit RBSU and reboot the server The system then attempts to boot first from a bootable CD before booting from the hard drive For normal operating system installation insert the operating system installation CD into the CD ROM drive If the ProLiant Essentials Foundation Pack suppo...

Page 108: ... troubleshooting features through the iLO interface Diagnose iLO using HP Systems Insight Manager HP SIM through a Web browser and SNMP alerting For more information about iLO features refer to the Integrated Lights Out User Guide on the Documentation CD or on the HP website at http www hp com servers lights out Integrated Lights Out ROM Based Setup Utility HP recommends using iLO RBSU to configur...

Page 109: ...etwork Settings tag 4 Select Network DNS DHCP and press the Enter key 5 Select DHCP Enable Press the spacebar to turn off DHCP Be sure that DHCP Enable is set to Off and save the changes 6 Select Network NIC and TCP IP and press the Enter key 7 Enter the appropriate information in the following fields IP Address Subnet Mask Gateway IP Address 8 Save the changes The iLO system automatically resets ...

Page 110: ...r key 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Restart the server When the server boots the system identifies whether the current ROM bank is corrupt If a corrupt ROM is detected the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt ROMPaq utility Flash ROM enables you to upgrade the firmware BIOS with system or...

Page 111: ...ffline and online Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the website at http hp com go supportos Integrates with other software maintenance deployment and operating system tools Automatica...

Page 112: ...not support hot plug events for the USB keyboard or USB mouse at any time The maximum device support is two USB keyboards two USB mouse devices and one layer of hubs IMPORTANT The ProLiant Essentials Foundation Pack Windows 95 environment does not support a USB mouse During the ProLiant Essentials process you must use a legacy PS 2 mouse For a list of operating systems supported by the ProLiant DL...

Page 113: ...products including HP SIM Management Agents and ActiveUpdate For ProLiant DL585 servers the Foundation Pack also includes the SmartStart CD which contains the SmartStart application and system utilities and operating system support software Appropriate instructions on how to use the enclosed CDs as well as where to obtain additional information and any required licenses are also provided to comple...

Page 114: ...loy servers in a customized predictable and unattended manner These utilities provide scripted server and array replication for mass server deployment and duplicate the configuration of a configured source server onto target systems with minimum user interaction The Configuration Replication Utility is a stand alone DOS utility that duplicates the settings of an operating RBSU configured server by...

Page 115: ...perly The utility has online help and can be accessed using the SmartStart CD Online Diagnostics for Microsoft Windows is available for download from the HP website http www hp com support Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND abnormal end or panic A system fail safe timer the ASR t...

Page 116: ...th one minute granularity You can view recorded events in the IML in several ways including From within HP SIM From within Survey Utility From within operating system specific IML viewers For NetWare IML Viewer For Windows Event Viewer or IML Viewer For Linux IML Viewer Application From within HP Insight Diagnostics For more information refer to the Management CD in the HP ProLiant Essentials Foun...

Page 117: ...ations Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their i...

Page 118: ...ch case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate rad...

Page 119: ...or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 1 281 514 3333 To identify this product refer t...

Page 120: ...classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Class B bquipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Mouse compliance statement This device complies with Part 15 o...

Page 121: ...Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC CE Compliance of this product is valid only if powered with the correct HP provided and CE marked AC adapter If this product has telecommunication functionality it also complies with the essential requirements of R TTE Directive 1999 5 EC For a notified body number refer to the product regulatory label ...

Page 122: ...Regulatory compliance notices A 6 HP ProLiant DL585 Server User Guide Japanese notice BSMI notice ...

Page 123: ...Regulatory compliance notices HP ProLiant DL585 Server User Guide A 7 Korean notices Class A equipment Class B equipment ...

Page 124: ...r in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair...

Page 125: ...our authorized reseller or your authorized service provider WARNING Your computer contains an internal lithium battery or battery pack There is risk of fire and burns if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C Do not disassemble crush puncture short external contacts or disp...

Page 126: ...icates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensur...

Page 127: ...Regulatory compliance notices HP ProLiant DL585 Server User Guide A 11 Power cord statement for Japan ...

Page 128: ...amage may reduce the life expectancy of the device Preventing electrostatic damage To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their co...

Page 129: ...ce in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or bootstraps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipmen...

Page 130: ...y life is usually about five to 10 years Use an HP 220 mAh lithium 3 V replacement battery To install a new battery 1 Power down the server Refer to Powering down the server in Chapter 2 Server operations 2 Extend the server from the rack Refer to Extending the server from the rack in Chapter 2 Server operations 3 Remove the access panel Refer to Removing the access panel in Chapter 2 Server opera...

Page 131: ...System battery C 2 HP ProLiant DL585 Server User Guide Figure C 1 Battery location on the system board 5 Remove the existing battery Figure C 2 Removing a battery ...

Page 132: ... Server User Guide C 3 6 Install the new battery Figure C 3 Installing a new battery 7 Install the access panel 8 Restore the server to its operating position in the rack 9 Run RBSU to reconfigure the system if the settings were lost ...

Page 133: ...ling a SCSI controller CAUTION Route the SCSI cables through the SCSI cable guides on the front fan cage to prevent damage to the SCSI cables Cabling an optional SCSI controller to the 4 x 1 drive cage in duplex mode Figure D 1 Cabling a SCSI controller duplex mode ...

Page 134: ...Cabling guidelines D 2 HP ProLiant DL585 Server User Guide Cabling an optional SCSI controller to the 4 x 1 drive cage in simplex mode Figure D 2 Cabling a SCSI controller simplex mode ...

Page 135: ...bling guidelines HP ProLiant DL585 Server User Guide D 3 Cabling the optional SAS hard drive cage Connecting and routing the cables Figure D 3 Connecting and routing the SAS or SATA power and data cables ...

Page 136: ... HP ProLiant DL585 Server User Guide Cabling the optional SAS or SATA controller Figure D 4 Cabling the SAS hard drive cage to the controller Cabling the BBWCE Figure D 5 Cabling the BBWCE module to the 5i Plus Memory Module ...

Page 137: ...about troubleshooting procedures refer to Appendix H Troubleshooting System LEDs The server contains several sets of LEDs that indicate the status and settings of hardware components This appendix discusses the following types and locations of LEDs Front panel Hot plug SCSI hard drive Hot plug SAS or SATA hard drives Hot plug fans Hot plug power supplies NIC BBWCE QuickFind diagnostic display ...

Page 138: ...Description Status 1 Unit identification Blue Activated Blue flashing System being managed remotely Off Deactivated 2 Internal health 3 External health Green Normal Red System critical Amber System degraded Off System off Standby 4 Power Green On Amber Off auxiliary power only Off Power cord not attached to the server or power supply failure ...

Page 139: ...Item Description Status 1 Drive activity On Drive activity Flashing High activity on the drive or drive is being configured as part of an array Off No drive activity 2 Online status On Drive is part of an array and is currently working Flashing Online activity Off No online activity 3 Fault status On Drive failure Flashing Fault process activity Off No fault process activity ...

Page 140: ...s ROMPaq is upgrading the drive Off Off Off OK to replace the drive online if a predictive failure alert is received and the drive is attached to an array controller The drive is not configured as part of an array Or If this drive is part of an array then a powered on controller is not accessing the drive Or The drive is configured as an online spare Off Off On OK to replace the drive online The d...

Page 141: ...Hot plug SAS or SATA hard drive LEDs Item Description Status 1 Fault UID status Amber Drive failure Flashing amber Fault process activity Blue Unit identification is active Off No fault process activity 2 Online Activity Status Green Drive activity Flashing green High activity on the drive or drive is being configured as part of an array Off No drive activity ...

Page 142: ...g regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete ...

Page 143: ...e controller has placed it offline Replace the drive as soon as possible Off Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array Hot plug fan LED Figure E 4 Hot plug fan LED Table E 6 Hot plug fan LED LED Status Description Off Power is not applied ...

Page 144: ...Ds Table E 7 Hot plug power supply LED combinations 1 Power LED green 2 Fault LED amber Status Off Off No AC power Off On No power to this specific power supply Or Power supply failure Blinking Off AC power present System in standby mode On Off Power supply on and working properly On Blinking Power supply current limit exceeded ...

Page 145: ...er User Guide E 9 NIC LEDs Figure E 6 NIC LEDs Table E 8 NIC LEDs Item Description LED color Status 1 Activity LED Green On or flashing Network activity Off No network activity 2 Link LED Green On Linked to the network Off Not linked to the network ...

Page 146: ...attery module status Server is on and has normal run time Green 2 On Fast charging Green 2 Off Trickle charging Amber 1 On Short in the connection of one or more of the four button cells within the battery module Amber 1 Blinking Open in the circuit between the positive and negative terminals of the battery module Amber 1 Off Battery module status is normal continued ...

Page 147: ...econds User data held in write cache is being backed up CAUTION After the server is powered down wait 15 seconds and then check the illumination pattern of the LEDs before unplugging the cable from the battery module If the amber LED blinks after 15 seconds do not remove the cable from the battery module This module is backing up data and data will be lost if the cable is detached If neither LED b...

Page 148: ...ind diagnostic display LEDs Item Description Status Action 1 Fan Off Normal On Attention required Be sure fan is installed and seated properly If fan is installed and seated properly replace the fan 2 Processor Off Normal On Attention required Processor pre failure notification Inspect the IML logs and POST messages Processor might need to be replaced continued ...

Page 149: ...nents have experienced an elevated temperature or a thermal shutdown A thermal shutdown is indicated by the Therm Trip LED Be sure the processor heatsink is properly attached Be sure there are no 1 7 DIMMs installed that prevent airflow across the processor heatsink Be sure that all fans are installed and working properly Be sure that the server environment meets posted requirements For informatio...

Page 150: ...nstalled and working properly 9 SCSI interlock Off Normal On Attention required Ensure the SCSI backplane is installed properly Reseat SCSI backplane board and hard drives 10 Power supply 1 Off Normal On Attention required Look at the LEDs on the front of the power supply and take the appropriate action 11 Power supply 2 Off Normal On Attention required Look at the LEDs on the front of the power s...

Page 151: ...uration is incorrect the server might not work properly and you might receive error messages Setting and verifying the system board switches is an important part of the overall troubleshooting process The server has three switch banks System maintenance switch SW3 System ID switch SW4 iLO Redundant ROM Override switch SW5 This section provides figures and tables to identify the locations positions...

Page 152: ...configuration changes in nonvolatile RAM NVRAM Open off Configuration can be changed Closed on Configuration is locked and cannot be changed 3 Reserved 4 Off Diskette boot override Enables or disables booting from diskette drive Both settings enable you to read from and write to the diskette after the system completes the boot sequence Open off The diskette drive boot is controlled by the configur...

Page 153: ...rotection Open off Power on password is enabled Closed on Power on password is disabled 6 Off Configuration validation Invalidates NVRAM configuration information Open off NVRAM is valid Closed on NVRAM is invalid and configuration is lost 7 Off Reserved 8 Off Reserved CAUTION When maintenance mode is turned on the maintenance switch is set to on closed and the system is powered up NVRAM configura...

Page 154: ...System LEDs and switches E 18 HP ProLiant DL585 Server User Guide System ID switch SW4 Figure E 10 System ID switch SW4 Table E 12 System ID switch SW4 Position Description 1 through 3 Reserved ...

Page 155: ... access is necessary if you lost your password or if the iLO boot block must be flashed Figure E 11 iLO Redundant ROM override switch SW5 Table E 13 iLO Redundant ROM override switch SW5 Position Default Function Description Settings 1 Off iLO security override The override allows the administrator full access to the iLO processor Open off Normal Closed on Override 2 Off Redundant bootblock select...

Page 156: ...to assist in troubleshooting and performing basic diagnostic functions in the server For a complete listing of error messages and other troubleshooting information refer to the HP Servers Troubleshooting Guide provided on the Documentation CD or online on the product page at http ww hp com ...

Page 157: ...nits Dimensions Height 17 5 cm 6 88 in Depth 69 2 cm 27 25 in Width 46 3 cm 19 0 in Weight 30 8 kg minimum 68 lb minimum 44 5 kg maximum 98 lb maximum International input requirements Rated input voltage 180 V to 264 V Rated input frequency 47 Hz to 63 Hz Rated input current 6 A U S input requirements Rated input voltage 90 V to 132 V Rate input frequency 47 Hz to 63 Hz Rated input current 12 A co...

Page 158: ...s Power supply output power Rated steady state power 800 W Maximum peak power 800 W Temperature range Operating 10 to 35 C 50 to 95 F Non operating 30 to 60 C 20 to 140 F Relative humidity non condensing Operating 20 to 80 Non operating 5 to 90 Maximum wet bulb temperature 38 7 C 101 7 F Heat dissipation 3900 BTU Hr ...

Page 159: ...iscussion of troubleshooting techniques diagnostic tools error messages and preventative maintenance refer to the HP Servers Troubleshooting Guide included on the Documentation CD that ships with the server WARNING A risk of personal injury exists from hazardous energy levels The installation of options and the routine maintenance and service of this product should be performed by individuals who ...

Page 160: ...ou have performed initial troubleshooting procedures use the tables in this section to identify possible reasons for the problem possible solutions and references to other sources of information Problems after initial boot After the server has passed the POST you might still encounter errors such as an inability to load the operating system You are provided with instructions on what to try and whe...

Page 161: ...and monitor are plugged into a working outlet 2 Be sure that the power source is working properly a Verify the status using the system power LED b Verify that the Power On Standby button was pressed firmly 3 Be sure that the power supplies are working properly by looking at the power supply LEDs NOTE For more information about the location and status of LEDs refer to Appendix E System LEDs and swi...

Page 162: ...eed and then slow down 9 Check the monitor for the following messages that verify the system meets the minimal hardware requirements and is powered up during normal operations a ProLiant logo b BIOS information c Copyright information d Processor initialization e Multi initiator configuration IMPORTANT Select the multi initiator configuration utility CRTL A only to support HP storage and clusterin...

Page 163: ...ble outlines possible reasons for the problem options available to assist in diagnosis possible solutions and references to other sources of information Table H 1 Diagnostic steps Question Action Question 1 Is the system power LED off If no continue to question 2 If yes refer to Table H 2 Question 2 Is the system power LED green If yes continue to question 3 If no refer to Table H 3 Question 3 Is ...

Page 164: ...ou power up the server Refer to Appendix E System LEDs and switches for locations and states A broken connection exists between the front panel LED assembly and the removable media board Be sure that the power switch cable assembly is inserted properly to the removable media board Yes The front panel LED assembly has failed Refer to the HP Servers Troubleshooting Guide for further options If these...

Page 165: ...maged the power supply is fully seated and the power supply LED is green The system might have experienced a short Look for bent connector pins and improperly seated expansion boards The front panel LED assembly has failed Be sure that the front panel LED assembly cable is connected to the power backplane If these solutions do not solve the problem contact an authorized service provider for assist...

Page 166: ...fy the failed power supply Contact an authorized service provider for replacement parts and service No it is red All installed power supplies have experienced a failure Remove all AC power from power supplies and reconnect to clear the error condition Replace the power supply Contact an authorized service provider for replacement parts and service Yes Refer to Table H 5 if the external health LED ...

Page 167: ...DIMM One memory bank is valid but another bank has mismatched DIMMs installed One memory bank is valid but another bank has an unsupported DIMM type installed A redundant fan has failed Use internal component failure LEDs on the Quickfind Diagnostic Display to identify Missing components Degraded components Failed components Improperly installed components For corrective procedures refer to the ma...

Page 168: ...issing components Failed components Improperly installed components Thermal event For corrective procedures refer to the maintenance and service guide on the Documentation CD that ships with the server Contact an authorized service provider for replacement parts and service A component is not properly seated Check the interlock LEDs on top of the front access panel Be sure that all components are ...

Page 169: ...ssor memory board BRD LED is amber replace the processor memory board If the I O power LED is amber replace the system I O board Thermal shutdown If the Therm Trip LED is amber the system encountered an unexpected thermal shutdown If one of the processor memory board TEMP LEDs is amber ensure that the processor heatsink is properly attached all fans are functioning properly and that the external e...

Page 170: ...Appendix E for the correct switch setting Are there any audible indicators such as a series of beeps A series of beeps is the audible signal indicating the presence of a POST error message Refer to the HP Servers Troubleshooting Guide for a complete description of each beep sequence and the corresponding error messages If these steps do not solve the problem contact an authorized service provider ...

Page 171: ... ProLiant Essentials Release Notes provided in the ProLiant Essentials Online Reference Information on the ProLiant Essentials Foundation Pack CD ROM drive is not properly seated Reseat CD ROM drive Insufficient memory is available A rare Insufficient Memory message might display the first time ProLiant Essentials is booted on certain unconfigured systems Cold boot the machine with the ProLiant Es...

Page 172: ...ting system documentation 4 Install the operating system again Installation problem occurred Refer to the operating system documentation and to the ProLiant Essentials Release Notes on the ProLiant Essentials for Servers CD Run RBSU and check the OS Selection menu Problem was encountered with the hardware you have added to the system Refer to the documentation provided with the hardware Refer to A...

Page 173: ...te section and the associated warning in the HP Servers Troubleshooting Guide before performing this operation Refer to the HP Servers Troubleshooting Guide for the following Information you must collect when diagnosing software problems and to provide when contacting support Instructions on how to upgrade the operating system and its drivers Information about available recovery options and advice...

Page 174: ...CD that ships with the server To be sure that you have the most up to date copy of the HP Servers Troubleshooting Guide document visit the product website at http www hp com HP ProLiant DL585 Server Maintenance and Service Guide This resource provides a complete list of all replacement parts available along with instructions on removal and replacement Locate this guide on the Documentation CD that...

Page 175: ...y Backed Write Cache features 4 43 Battery Backed Write Cache Enabler 5i Plus Memory Module connecting 4 46 aligning 4 45 cabling 4 46 charging 4 46 installing 4 44 4 45 LED locations E 10 LEDs status E 10 Battery Backed Write Cache cabling D 4 bays CD ROM 4 28 diskette 4 28 drive 4 14 DVD 4 28 universal media drive locating 4 28 BBWCE See Battery Backed Write Cache Enabler blanks hard drive 4 16 ...

Page 176: ...e installing 4 30 location 4 28 removing 4 29 drive bays drive blank removing 4 16 hot plug hard drive installing 4 18 hot plug hard drives installation order 4 15 SCSI hard drive removing 4 17 supported 4 14 universal media 4 28 drive blank See blanks drives CD ROM See CD ROM drive diskette See diskette drive DVD See DVD drive hard drives See hard drives hot plug removable media 4 28 dual core pr...

Page 177: ...safety and health 3 13 rack model installation 3 10 SAS hard drive 4 25 SATA hard drive 4 25 SCSI hard drive 4 16 guides Factory Installed Operating System Software Installation Guide H 14 HP Servers Troubleshooting Guide H 1 HPProLiant DL585 Maintenance and Service Guide 3 28 Integrated Lights Out User Guide 5 11 ROM Based Setup Utility User Guide 5 3 SmartStart Scripting Toolkit User Guide 5 17 ...

Page 178: ...e Cache Enabler 4 44 4 45 cable management arm 3 24 CD ROM drive 4 30 diskette drive 4 30 DVD drive 4 30 hard drive cage 4 20 hard drive hot plug 4 18 media drive 4 30 non hot plug expansion board 4 40 operating system 3 27 power supply hot plug 4 36 power transfer board 4 21 processor memory boards 4 4 rack model 3 10 SAS controller 4 20 SAS hard drive 4 26 SATA controller 4 20 SATA hard drive 4 ...

Page 179: ...DIMM slots 4 10 problem diagnosis H 13 Memory Module 5i Plus cabling D 4 connecting 4 46 locating D 4 mouse compliance statement A 4 N network interface controller NIC 1 1 NIC LEDs E 9 non hot plug expansion boards installing 4 40 non volatile RAM See NVRAM normal power up sequence H 4 NVRAM clearing H 12 CMOS problem diagnosis H 14 problem diagnosis H 12 when to clear H 12 O opening access panels...

Page 180: ...ion E 12 LEDs status E 12 R rack cautions 3 7 extending the server 2 4 planning resources 3 2 replacing server 2 6 requirements grounding 3 6 requirements power 3 5 requirements space and airflow 3 3 requirements temperature 3 4 resources Custom Builder configuration tool 3 2 resources Installing Rack Products video 3 2 resources Rack Products Documentation CD 3 2 round hole 3 21 square hole 3 20 ...

Page 181: ...power supplies hot plug 4 35 shipping bracket 3 8 system battery C 2 Torx T 15 tool 2 3 replacing fans hot plug 4 32 server in rack 2 6 requirements airflow 3 3 battery replacement C 1 grounding 3 6 optimum environment 3 3 power 3 5 space 3 3 temperature 3 4 resources rack planning 3 2 retaining clip securing power cord 3 19 ROM BIOS problem dignosis H 14 corrupt 5 13 problem diagnosis H 14 update...

Page 182: ... sliding in the rack 3 16 specifications G 1 weight G 1 Server Asset Tags 5 6 server error messages F 1 server features 1 1 server registration 3 28 server specifications G 1 shipping bracket removing 3 8 shipping contents 3 8 shipping screw 4 36 simplex mode cabling D 2 defined 4 15 switching 4 19 simplex duplex switch 4 19 SmartStart Scripting Toolkit defined 5 17 space and airflow requirements ...

Page 183: ... how to diagnose problems H 5 H 14 installation problems H 13 H 14 internal health LED H 9 memory problems H 13 monitor information H 12 new hardware added H 14 NVRAM problems H 12 POST messages F 1 problems after initial boot H 13 ProLiant Essentials problems H 13 H 14 resources H 16 ROM problems H 14 startup problems H 3 H 14 steps to take H 3 H 5 H 14 system power LED H 6 H 7 video problems H 1...

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