Troubleshooting a hard disk drive
About this task
Follow the steps below to troubleshoot hard drive problems on one of these drives:
• DL360/380G9 300GB 10K SAS 2.5" HDD
• DL360/380G9 300GB 15K SAS 2.5" HDD
• DL360/380G9 600GB 10K SAS 2.5" HDD
• DL360/380G9 900GB 10K SAS 2.5" HDD
• DL360/380G9 1.2TB 10K SAS 2.5" HDD
• DL360/380G9 200GB SATA 2.5" SSD
Procedure
1. Ensure there are no loose connections, and all drives are fully seated.
2. Check HDD/SSD LEDs for indication of possible problems. See
Hard drive LEDs
on
page 14.
3. Ensure drive blanks are installed properly when the server is operating. Drives might
overheat and cause sluggish response or drive failure.
4. Ensure the replacement drives within an array are the same size or larger.
5. Ensure the replacement drives within an array are the same drive type, such as SAS, SATA,
or SSD.
6. Power cycle the server. Shutdown server according to Avaya application procedures.
7. Go to
System Health
>
Storage
, to diagnose the hard drive problem, see
Diagnosing
system faults using HP ProLiant DL360 G9 Server console
on page 12.
Running
Component Tests
>
Hard Drive tests
might not work because a RAID controller is
installed in this server. However, you can view the Hard Drive status and health from
System Health
>
Storage
.
8. Check the Avaya Support website:
http://support.avaya.com
to see if a firmware update is
available from Avaya for this model of server. View notes to see if firmware update is
applicable to the observed problem before applying the update.
Next steps
If the part is defective, continue with the following removal and replacement procedures.
Related links
Hard disk drive problems
on page 16
Replacing a hard disk drive
Before you begin
Best practice is to ensure the customer has a good separate backup of their system data before
performing any maintenance on the server.
External Maintenance Field Replaceable Units
November 2015
Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server
17
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