Service and Support
Service and Support
HP Technology Services for Industry Standard Servers and BladeSystem
Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner who
understands your increasingly complex business technology environment. That's why it makes sense
team up with the people who know HP infrastructure hardware and software best - the experienced
professionals at HP Services.
What HP ProLiant and BladeSystem Services can do for you
HP ProLiant and BladeSystem Services can help you design, deploy, test, integrate, support, and
manage IT and infrastructure solutions. This way, HP proposes services solutions that include more
than just uplift of base warranty. You can get the support you need by choosing from one of a numb
of service packaged solutions we have designed to address wider set of customer support needs.
HP Technology Services meets business challenges with services offered in three packages:
Optimized Care Package, Standard Care Package, and Basic Care Package
Available for each product group. Such packaged solutions enable customers to optimize technolog
operations, minimize risk and drive better business outcomes with easy-to-buy, easy-to-use scalable
support packages for servers, storage, networking and software.
Optimized Care Package Supports maintaining servers at optimum performance availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional
manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
3-Year HP 6 hour Hardware Support Onsite Call-to-Repair Service
Provides an IT manager with a team of support specialists who will quickly begin troubleshooting th
system to help return the hardware to operating condition within 6 hours of the initial service reques
the HP Global Solution Center.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) Installation and Start Up and
Software Support) plus Microsoft or Linux education c30 Proactive Select Credits, Factory
Express.
Standard Care Package Package that maintains high level of server availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional
manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an HP authorized representative who will
