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HP ProLiant BL685c G6, Maintenance And Service Manual

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HP ProLiant BL685c G6 Maintenance And Service Manual Download Page 11

 

Customer self repair  11 

Serviço de garantia apenas para peças 

A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos 
do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma 

taxa.  
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas 

peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. 

Summary of Contents for ProLiant BL685c G6

Page 1: ...HP ProLiant BL685c G6 Server Blade Maintenance and Service Guide Part Number 508504 003 July 2009 Third Edition ...

Page 2: ...nal warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation AMD Opteron is a trademark of Advanced Micro Devices Inc Intended audience This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment and trained in recognizing h...

Page 3: ...ve 27 DIMM baffle 28 DIMM 28 Mezzanine card 29 SAS controller 30 Battery backed write cache procedures 31 Cache module 31 Cache module battery pack 32 Recovering data from the battery backed write cache 33 Front panel hard drive cage assembly 34 Server blade release lever and button 35 Heatsink 36 Processor 38 System battery 43 System board 44 Cabling 51 SSD cable routing 51 Using the HP c Class B...

Page 4: ...nt panel components 57 Front panel LEDs 57 SAS and SATA hard drive LEDs 58 SAS and SATA hard drive LED combinations 59 System board components 60 Mezzanine connector definitions 61 DIMM slots 61 System maintenance switch 63 System maintenance switch procedures 63 HP c Class Blade SUV Cable 65 Specifications 66 Environmental specifications 66 Server blade specifications 66 Acronyms and abbreviation...

Page 5: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 6: ...e vous facturer les coûts de remplacement Dans le cas d une pièce CSR HP supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepai...

Page 7: ...l servizio per i soli componenti HP fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad HP dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Se...

Page 8: ...n muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico HP o los proveedores o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le env...

Page 9: ... HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rech...

Page 10: ...o pelo cliente é obrigatório Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destin...

Page 11: ...garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a HP fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Page 12: ...Customer self repair 12 ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...and 2 511658 001 Optional2 b Processor 3 and 4 511659 001 Optional2 3 Processor a 2 9 GHz AMD Opteron Model 8389 534242 001 Optional2 b 2 8 GHz AMD Opteron Model 8387 534243 001 Optional2 c 2 6 GHz AMD Opteron Model 8435 539660 001 Optional2 d 2 4 GHz AMD Opteron Model 8431 539661 001 Optional2 e 2 1 GHz AMD Opteron Model 8425 HE 572551 001 Optional2 f 2 3 GHz AMD Opteron Model 8376 HE 509296 001 ...

Page 17: ...m dual port 418398 001 Mandatory1 h 36 GB 3G SAS SFF 15 000 rpm dual port 418397 001 Mandatory1 i 250 GB 3G SATA SFF 5 400 rpm 460426 001 Mandatory1 j 120 GB 1 5G SATA SFF 5 400 rpm 459322 001 Mandatory1 k 64 GB 2 5 in SATA SSD 461333 001 Mandatory1 l 32 GB 2 5 in SATA SSD 461332 001 Mandatory1 m 146 GB 6G SAS SFF 15 000 rpm dual port 512744 001 Mandatory1 n 72 GB 6G SAS SFF 15 000 rpm dual port 5...

Page 18: ... Dual Port Flex 10 10GbE Multifunction BL c Adapter 446308 001 Mandatory1 h QLogic QMH4062 1GbE iSCSI Adapter for HP BladeSystem c Class 488081 001 Mandatory1 i HP NC522m Dual Port Flex 10 10GbE Multifunction BL c Adapter 466309 001 Mandatory1 16 Infiniband mezzanine card options a HP 4X DDR IB Dual Port Mezzanine HCA for HP BladeSystem c Class 450604 001 Mandatory1 b HP 4X DDR IB Mezzanine HCA fo...

Page 19: ...on vous être facturée selon le type de garantie applicable à votre produit 3 No Non Certaines pièces HP ne sont pas conçues pour permettre au client d effectuer lui même la réparation Pour que la garantie puisse s appliquer HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé Ces pièces sont identifiées par la mention Non dans le Catalogue illustré 1 Mandatory Obbligatori...

Page 20: ...w rekening 2 Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3 No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door...

Page 21: ...Illustrated parts catalog 21 ...

Page 22: ...Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Server blade warni...

Page 23: ...nclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of in...

Page 24: ...wn of applications and the OS before the server blade enter standby mode The second form of the command forces the server blade to enter standby mode without exiting applications and the OS This is an emergency method to force a shutdown in the event of a hung application Use the Onboard Administrator GUI to initiate a shutdown a Select the Enclosure Information tab then select the Overall checkbo...

Page 25: ...s the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board System board on page 44 Contact an HP authorized service provider for a replacement system board a...

Page 26: ...l on top of the server blade Allow the panel to extend past the rear of the server blade approximately 1 cm 0 25 in 2 Slide the access panel to the closed position Hard drive blank Remove the component as indicated To replace the component reverse the removal procedure Hard drive 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED ...

Page 27: ... risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove the solid state drive 5 Disconnect the cables from the solid state drive ...

Page 28: ...n page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove the solid state drives if installed Solid state drive on page 27 5 Remove the DIMM baffle To replace the component reverse the removal procedure DIMM CAUTION Use only HP DIMMs DIMMs from other sources may adversely affect data integrity To remove the component 1 Power down the server blade on ...

Page 29: ...cage assembly on page 34 To replace the component reverse the removal procedure Mezzanine card Optional mezzanine cards enable network connectivity and provide Fibre Channel support For mezzanine card locations see the system board components on page 60 To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on pa...

Page 30: ... over the mezzanine connector when installing the mezzanine card Do not apply pressure to the edges of the card To replace the component reverse the removal procedure SAS controller To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 ...

Page 31: ...page 31 o Removing the battery pack Cache module battery pack on page 32 Recovery of cached data from a failed server Recovering data from the battery backed write cache on page 33 CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Cache module To remove the component 1 Power down the server ...

Page 32: ...ce the component reverse the removal procedure Cache module battery pack To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove the battery pack o SAS controller option ...

Page 33: ...ver fails use the following procedure to recover data temporarily stored in the BBWC CAUTION Before starting this procedure read the information about protecting against electrostatic discharge Preventing electrostatic discharge on page 22 1 Perform one of the following o Set up a recovery server station using an identical server model Do not install any internal drives or BBWC in this server HP r...

Page 34: ... and install the cache module and battery pack on an array controller in the recovery server o If the server has failed remove the controller cache module on page 31 and battery pack Cache module battery pack on page 32 from the failed server and install the controller cache module and battery pack in the recovery server 5 Power up the recovery server A 1759 POST message is displayed stating that ...

Page 35: ... the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove all hard drives Hard drive on page 26 5 Remove all hard drive blanks Hard drive blank on page 26 6 Remove the front panel hard drive cage assembly Front panel hard drive cage assembly on page 34 7 Remove the release button 8 Remove the server blade release lever ...

Page 36: ...To replace heatsink 3 or 4 perform these additional steps a Remove all hard drives Hard drive on page 26 if installed b Remove the SAS controller SAS controller on page 30 if installed c Remove the front panel hard drive cage assembly Front panel hard drive cage assembly on page 34 5 Remove the failed heatsink To replace the component 1 Clean the old thermal grease from the processor with the alco...

Page 37: ...lling the heatsink align the guide pins on the processor retention bracket with the alignment holes in the heatsink 3 Install the heatsink 4 Install the front panel hard drive cage assembly Front panel hard drive cage assembly on page 34 if removed 5 Install the SAS controller SAS controller on page 30 if removed 6 Install the hard drives Hard drive on page 26 if removed 7 Install the access panel...

Page 38: ...ocessor CAUTION The server blade supports only two or four processor configurations Always populate processor sockets 1 and 2 with processors and heatsinks To prevent overheating always populate processor sockets 3 and 4 with processors and heatsinks or processor socket covers and heatsink blanks To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 ...

Page 39: ...ins on the processor socket are very fragile Any damage to them may require replacing the system board CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 40: ...ol carefully re insert the processor in the tool 2 Align the processor installation tool with the socket and install the processor CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket ...

Page 41: ...t and the processor retaining latch 5 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 6 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor afte...

Page 42: ... protective cover from the heatsink CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs in an X pattern IMPORTANT When installing the heatsink align the guide pins on the processor retention bracket with the alignment holes in the heatsink ...

Page 43: ... the real time clock Under normal use battery life is 5 to 10 years WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140...

Page 44: ... panel on page 25 4 Remove all hard drive blanks Hard drive blank on page 26 5 Remove the cache module battery pack Cache module battery pack on page 32 if installed 6 Remove all hard drives o Hot plug SAS drive Hard drive on page 26 o Solid state drive on page 27 7 Remove the SAS controller SAS controller on page 30 if installed 8 Remove the front panel hard drive cage assembly Front panel hard d...

Page 45: ...e to the system board Do not touch the processor socket contacts Always install the processor socket cover after removing the processor from the socket Do not tilt or slide the processor when lowering the processor into the socket CAUTION To avoid damage to the processor Handle the processor only by the edges Do not touch the bottom of the processor especially the contact area 15 Remove the BBWC b...

Page 46: ...Removal and replacement procedures 46 o Near mezzanine card connector o Near SD card slot ...

Page 47: ...Removal and replacement procedures 47 16 Remove the failed system board To replace the system board 1 Install the spare system board 2 Prepare the processor socket on the spare system board ...

Page 48: ...ocessor socket of the failed system board 4 Install the processor on the spare system board CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Refer to the server blade hood label for specific instructions CAUTION Always install the processor parallel to the system board to avoid dama...

Page 49: ... and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 7 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed ...

Page 50: ...em board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualif...

Page 51: ...to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 65 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hub USB keyboard USB mouse USB CD DVD ROM drive USB diskette drive Numerous configurations are possible This section offers two possible configurations For more informat...

Page 52: ...rver blade 2 Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector 4 Connect a USB keyboard to the second USB connector Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Video connector 5 Server blade 6 USB keyboard Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches ...

Page 53: ...diskette drive NOTE Use a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive ...

Page 54: ...splay to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to as...

Page 55: ...nd less time solving problems and more time focused on your business You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world In many cases you can avoid problems before they occur There are two HP Insight Remote Support solutions For small and midsize environments HP Insight Remote Support Standard pr...

Page 56: ...ionality for the following POST RBSU Diagnostics DOS Operating environments which do not provide native USB support Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access t...

Page 57: ...dby button and LED 4 Server blade release button 5 Server blade release lever 6 Hard drive bay 2 7 Hard drive bay 1 The SUV connector and the HP c Class Blade SUV Cable are for some server blade configuration and diagnostic procedures Front panel LEDs Item Description Status 1 UID LED Blue Identified Blue flashing Active remote management Off No active remote management ...

Page 58: ...k or activity 5 Flex 3 LED Green Network linked Green flashing Network activity Off No link or activity 6 Flex 4 LED Green Network linked Green flashing Network activity Off No link or activity 7 SSD activity LED Green flashing Hard drive activity Off No link or activity 8 System power LED Green On Green flashing Server is requesting power Amber Standby auxiliary power available Off Off If the Onb...

Page 59: ...nd cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss ...

Page 60: ...zzanine only 7 Mezzanine connector 2 Type I or Type II mezzanine 8 System board thumbscrews 3 9 Enclosure connectors 2 10 SSD data connectors 2 11 Internal USB connector 12 Mezzanine connector 3 Type I or Type II mezzanine 13 SD card slot 14 TPM connector 15 SSD power connectors 2 16 System battery 17 Processor socket 1 populated 18 SAS controller connector 19 Processor 1 DIMM slots 20 Processor 3...

Page 61: ... mezzanine connectors support x16 cards at up to x8 speeds Item Connector Card support Mezzanine connector 1 PCIe x8 Type I mezzanine card only Mezzanine connector 2 PCIe x8 Type I or II mezzanine card Mezzanine connector 3 PCIe x8 Type I or II mezzanine card DIMM slots DIMM slots are identified by the numbers 1 through 32 and paired banks are identified by the letters A through P Each processor h...

Page 62: ...Component identification 62 Processor 2 DIMM slots Processor 3 DIMM slots ...

Page 63: ...nstruct you to perform the following procedures Clear the system configuration Clearing the system configuration on page 63 Access the redundant ROM Accessing the redundant ROM on page 64 To complete these procedures you must change physical settings on the system maintenance switch Clearing the system configuration RBSU can be used to restore the factory default configuration For more information...

Page 64: ...unctional Do not attempt any procedures during the delay Accessing the redundant ROM If the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on pa...

Page 65: ...ion 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Page 66: ...for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 kPa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 kPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure mi...

Page 67: ...tomer Self Repair ESD electrostatic discharge FC Fibre Channel HBA host bus adapter iLO 2 Integrated Lights Out 2 IML Integrated Management Log PCI peripheral component interface PCIe peripheral component interconnect express RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA ...

Page 68: ...Acronyms and abbreviations 68 SFF small form factor SIM Systems Insight Manager TPM trusted platform module UID unit identification USB universal serial bus ...

Page 69: ...28 E electrostatic discharge 22 enclosure connector 60 F features 57 front panel components 57 front panel LEDs 57 H hard drive LEDs 58 59 hard drives 27 59 hard drives determining status of 59 hard drives installing 26 heatsink 36 HP Insight Diagnostics 22 54 I IML Integrated Management Log 54 Insight Diagnostics 22 54 Integrated Management Log IML 54 L LED system power 57 LED UID 57 LEDs 57 58 L...

Page 70: ... specifications 66 specifications environmental 66 static electricity 22 symbols on equipment 23 system battery 43 system board 44 system board battery 43 system board components 60 system components 16 22 57 system configuration settings 63 system maintenance switch 63 T tools 22 54 TPM Trusted Platform Module 25 troubleshooting 54 59 Trusted Platform Module TPM 25 U USB connectors 65 USB support...

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