Optional Services
3 Year HP Proactive 24
As an alternative to our recommended support level, for customers who want enhanced operational
effectiveness and proactive problem identification:
Provides improved stability, availability and operational effectiveness with an integrated hardware and
software support service that combines industry-leading reactive technical assistance with proactive
account services, giving your IT manage support from a team of service specialists.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-1614ENUC
3-Year HP Hardware Support Onsite Service, 4-hour response, 24x7
As an alternative to our recommended support level, for customers who need same day response service
level 24x7.
Provides you with rapid remote support and if required an HP authorized representative who will arrive on
site any time and day of the year to begin hardware maintenance service within 4 hours of the service
request being logged.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit:
http://www.hp.com/support
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X
7, so you can spend less time solving problems and more time focused on your business. You can have
your systems remotely monitored for hardware failure using secure technology that's been proven at
thousands of companies around the world. In many cases, you can avoid problems before they occur.
QuickSpecs
HP ProLiant BL620c Generation 7 (G7) Server Blade
Carrier Grade Supplement
Service and Support
DA - 14179 Worldwide — Version 2 — December 28, 2012
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