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HP ProLiant BL620c G7, User Manual

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HP ProLiant BL620c G7 User Manual Download Page 94

 

Troubleshooting  94 

 

* See the server blade OS boot problems flowchart (on page 

92

) 

 

Server fault indications flowchart 

Symptoms: 

•

 

Server boots, but a fault event is reported by Insight Management Agents 

•

 

Server boots, but the internal health LED, external health LED, or component health LED is red or amber 

   

Summary of Contents for ProLiant BL620c G7

Page 1: ...for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 613849 003 April 2011 Edition 3 ...

Page 2: ...ing an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intel Pentium and Xeon are registered trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its propri...

Page 3: ... right DIMM baffle 18 Remove the front panel hard drive cage assembly 19 Remove the battery pack 19 Setup 21 Overview 21 Installing an HP BladeSystem c Class enclosure 21 Preparing the enclosure 21 Installing interconnect modules 26 Connecting to the network 27 Installing server blade options 28 Installing a server blade 28 Completing the configuration 29 Hardware options installation 30 Introduct...

Page 4: ...es 59 Software and configuration utilities 61 Server blade deployment tools 61 HP BladeSystem c Class Advanced management 61 Network based PXE deployment 61 Deployment methods 63 Configuration tools 67 SmartStart software 67 HP ROM Based Setup Utility 68 Array Configuration Utility 71 Option ROM Configuration for Arrays 71 Re entering the server serial number and product ID 72 Management tools 72 ...

Page 5: ...numbers 99 Federal Communications Commission notice 99 FCC rating label 99 Class A equipment 99 Class B equipment 99 Declaration of conformity for products marked with the FCC logo United States only 100 Modifications 100 Cables 100 Canadian notice Avis Canadien 100 European Union regulatory notice 101 Disposal of waste equipment by users in private households in the European Union 101 Japanese no...

Page 6: ...Contents 6 Technical support 108 Before you contact HP 108 HP contact information 108 Customer Self Repair 108 Acronyms and abbreviations 116 Index 119 ...

Page 7: ...onents and LEDs Item Description 1 UID LED 2 Health LED 3 Flex 1 LED 4 Flex 2 LED 5 Flex 3 LED 6 Flex 4 LED 7 Power On Standby button and system power LED 8 Hard drive bay 1 9 Hard drive bay 2 10 Server release lever 11 Server release lever button 12 Local I O connector ...

Page 8: ...e currently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or mig...

Page 9: ...ce the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array System board components Item Description 1 Processor 2 DIMM slots 16 2 USB connector 3 Micro SDHC card connector 4 TPM connector 5 System maintenance switch 6 Mezzanine connector 2 Type I or Type II 7 Mezzanine connector 1 Type I only 8 System board thumbscrews 3 9 Enclosure connectors 2 10 ...

Page 10: ...de Off No function On Clears power on password and administrator password S6 Invalidate configuration Off Normal On Clears NVRAM S7 Reserved Reserved S8 Reserved Reserved System maintenance switch procedures When you perform troubleshooting steps this guide may instruct you to perform the following procedures Clear the system configuration Clearing the system configuration on page 10 Access the re...

Page 11: ...sing the redundant ROM If the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 Change positions 1 5 and 6 of the system maintenance switch to on 5...

Page 12: ... identification 12 DIMM slot locations DIMM slots are numbered sequentially 1 through 16 for each processor The supported AMP modes use the letter assignments for population guidelines HP c Class Blade SUV Cable ...

Page 13: ...blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Page 14: ...wn the server blade Use a virtual power button selection through iLO 3 This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode Press and hold the Power On Standby button for...

Page 15: ...de is in standby mode by observing that the system power LED is amber Remove the server blade CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handling the chassis directly Improper use can damage the release lever and the server blade 1 Identify the proper server blade 2 Power down the server blade on page 14 3 Re...

Page 16: ...re beginning any installation procedure Improper grounding can cause ESD Install the access panel 1 Place the access panel on top of the server blade Allow the panel to extend past the rear of the server blade approximately 1 cm 0 25 in 2 Slide the access panel to the closed position Remove a hot plug SAS or SATA hard drive CAUTION To prevent improper cooling and thermal damage do not operate the ...

Page 17: ...ve the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 If installed remove the battery pack on page 19 You do not need to disconnect the cable from the battery 5 Disconnect the SAS SATA signal cable from the SAS backplane 6 Unroute the SAS SATA cable ...

Page 18: ...o remove the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 If installed remove the battery pack on page 19 You do not need to disconnect the cable from the battery 5 Remove the right DIMM baffle ...

Page 19: ...ered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server b...

Page 20: ...ns 20 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 Do one of the following o Remove the battery pack from the left DIMM baffle o Remove the battery pack from the right DIMM baffle ...

Page 21: ...s available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations Documentation CD that ships with the enclosure HP Business Support Center website http www hp com support Preparing the enclosure HP BladeSystem enclosures ship with device bay dividers to support half height devices To install a full height device remove the blanks...

Page 22: ...Setup 22 1 Remove the device bay blank 2 Remove the three adjacent blanks Removing a c7000 device bay divider 1 Slide the device bay shelf locking tab to the left to open it ...

Page 23: ...lift the right side slightly to disengage the two tabs from the divider wall and then rotate the right edge downward clockwise 3 Lift the left side of the device bay shelf to disengage the three tabs from the divider wall and then remove it from the enclosure ...

Page 24: ...ni divider or divider o c3000 mini divider Push the divider toward the back of the enclosure until the divider drops out of the chassis o c3000 divider a Push the divider toward the back of the enclosure until it stops b Slide the divider to the left to disengage the tabs from the wall c Rotate the divider clockwise ...

Page 25: ...that came with the enclosure the coupler plate can be found with the contents of the full height device shipping box o If you are using a device bay blank that you purchased as an option remove the coupler plate from inside the blank 2 Fit the coupler plate into the slots on top of the blank and then slide the coupler plate back until it snaps into place ...

Page 26: ...econd blank forward until it snaps in place 4 Install the full height blank into the device bay Installing interconnect modules For specific steps to install interconnect modules see the documentation that ships with the interconnect module Interconnect bay numbering and device mapping HP BladeSystem c7000 Enclosure ...

Page 27: ... 3 and 4 2 Mezzanine 2 5 and 6 3 and 4 7 and 8 3 and 4 Mezzanine 3 5 and 6 3 and 4 7 and 8 3 and 4 Dual port mezzanine card ports and four port mezzanine card ports 1 and 2 Four port mezzanine card ports 3 and 4 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go...

Page 28: ...ww hp com go bladesystem interconnects IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed Installing server blade options Before installing and initializing the server blade install any server blade options such as an additional processor hard drive or mezzanine card Installing a server blade 1 Remove the co...

Page 29: ... Prepare the server blade for installation 3 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure ...

Page 30: ...E7 family processors supports only Intel Xeon processor E7 family processors A server blade that originally ships with Intel Xeon 6500 or 7500 series processors supports only Intel Xeon 6500 or 7500 series processors All installed processors must be identical You can use one of four methods to determine what processor shipped with the server blade Use HP Insight Control and the Systems Insight Man...

Page 31: ...e and download the latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM 2 Power down the server blade on page 14 3 Remove the server blade on page 15 4 Remove the access panel on page 16 5 Remove the hard drives 6 Remove the front panel hard drive cage assembly on page 19 7 Remove the heatsink blank CAUTION Failure to comple...

Page 32: ...e the processor socket cover IMPORTANT Be sure the processor remains inside the processor installation tool 9 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 33: ...D ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 34: ...socket retaining bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement ...

Page 35: ...t tighten the front screw four to five turns tighten the back screw completely and then finish tightening the front screw 14 Orient and install the heatsink 15 Install the front panel hard drive cage assembly 16 Install the access panel on page 16 17 Install the hard drives Hot plug SAS or SATA hard drive option on page 47 18 Install the server blade Installing a server blade on page 28 19 Power u...

Page 36: ...sses for all processors Similar to the dual socket Intel Xeon 5500 processors the Intel Xeon E7 family and 6500 7500 series processors employ a NUMA architecture This architecture incorporates QPI links for point to point connectivity between processors and provides dedicated local memory for each processor To enable greater memory expansion capability the DIMMs are not connected directly to the p...

Page 37: ...essible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server blade memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single...

Page 38: ...5V LV DIMMs are used in the same system all DIMMs operate at 1 5V For best performance HP recommends that DIMM pairs be populated in sequence by letter designation Install DIMM pair 4A 5A first followed by DIMM pair 12B 16B DIMM pair 2C 7C DIMM pair 10D 14D DIMM pair 3E 6E DIMM pair 11F 15F and DIMM pair 1G 8G When installing mixed rank DIMMs for any processor DIMMs with the highest number of rank...

Page 39: ...apacity of the system Each buffer has two DDR3 channels and can support up to four DIMMs for a total of 16 DIMMs per processor or 32 DIMMs per HP ProLiant BL620c G7 Server Blade with both processors installed Memory speed is not affected by number of DIMMs ranks or voltage All DIMMs run at the highest possible speed for a given processor DDR3 memory speed is a function of the QPI bus speed support...

Page 40: ... installation 40 Channel Slot Slot number H 9 7 B F 16 15 8 D H 14 13 Memory architecture for processor 2 Channel Slot Slot number 1 B F 16 15 2 D H 14 13 3 B F 12 11 4 D H 10 9 5 A E 5 6 6 C G 7 8 7 A E 4 3 8 C G 2 1 ...

Page 41: ...g the user to select either automatic default or disable In automatic mode the BIOS enables Hemisphere mode if the system memory configuration is compatible with Hemisphere mode Hemisphere mode should produce the best overall performance for a variety of applications However Hemisphere mode can be disabled if it produces lower performance for a particular application To enable each processor to en...

Page 42: ...cessor architectures To achieve the best performance for a given memory processor configuration observe the following guidelines The largest contributor to maximum memory bandwidth performance is to use both memory controllers that are integrated in each processor To achieve maximum memory bandwidth performance populate both memory controllers for each installed processor The second largest contri...

Page 43: ... the initial memory target is 64 GB populate each processor with eight 4 GB DIMMs for a total of 16 DIMMs The maximum expansion target using 4 GB DIMMs is 128 GB with 32 DIMMs If the initial memory target is 128 GB populate each processor with eight 8 GB DIMMs for a total of 16 DIMMs The maximum expansion target using 8 GB DIMMs is 256 GB with 32 DIMMs The maximum system memory capability is achie...

Page 44: ...s using Intel Xeon E7 family processors up to 1 TB of active memory using 32 GB DIMMs is supported in this AMP mode Advanced ECC can correct single bit and multi bit memory errors on a single x8 or two adjacent x4 DRAM devices The server provides notification when correctable error events have exceeded a pre defined threshold rate When uncorrectable errors are detected using Advanced ECC the serve...

Page 45: ...he previous failing DIMM ranks go to the spare DIMM ranks No performance penalty occurs for rank sparing other than the time it takes to copy the data from the failing rank to the spare rank upon an error condition The following population rules apply to each memory cartridge Begin with the DIMM installation guidelines on page 38 with these additional constraints All installed processors must cont...

Page 46: ...ory mode half of the memory is allocated to memory protection The available memory bandwidth is reduced by up to 50 in this mode Mirrored Memory mode Online Spare mode Hemisphere mode and interleaving cannot be enabled simultaneously To configure memory for Mirrored Memory mode observe these additional constraints For the server to support Mirrored Memory all processors must have a valid mirroring...

Page 47: ...onfigurations are not supported Installation of both SAS and SATA hard drives in a single RAID volume Installation of SSD and rotating media hard drives in a single RAID volume A Smart Array P410i controller supports either two hot plug SAS or two hot plug SATA hard drives Hard drive activity is indicated by the hard drive LEDs on the hard drives RAID 0 and 1 are supported and do not require a cac...

Page 48: ...Hardware options installation 48 1 Remove the hard drive blank 2 Prepare the hard drive ...

Page 49: ...nd Type II mezzanine cards The card type determines where it can be installed in the server blade Install Type I mezzanine cards on any mezzanine connector Install Type II mezzanine cards on Mezzanine 2 connector or Mezzanine 3 connector only Because mezzanine cards are supported on multiple server blade models the mezzanine card may have captive screws that are not required to secure it to the se...

Page 50: ...CAUTION To prevent damage to the server blade apply pressure over the mezzanine connector when installing the mezzanine card Do not apply pressure to the edges of the card 6 Install the mezzanine card Press down on the connector to seat the card 7 Install the access panel on page 16 8 Install the server blade Installing a server blade on page 28 9 Power up the server blade on page 14 ...

Page 51: ...initely or until a controller retrieves the data FBWC is available as an optional upgrade to the embedded P410i Controller or through optional Smart Array mezzanine controllers CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module...

Page 52: ... charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the p...

Page 53: ...he module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enabl...

Page 54: ...tation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe t...

Page 55: ...ing system Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them IMPORTANT To avoid damage to the server blade support the riser board when installing the TPM board and rivet 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Place the...

Page 56: ...bserve the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server blade Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module 1 When prompted during the start up sequence access RBSU by pressing the F9 key 2 From ...

Page 57: ...system board to replace or remove the TPM Disabling or clearing the TPM Moving a BitLocker protected drive to another server blade Adding an optional PCI device such as a storage controller or network adapter Additional TPM features The following features are supported by Intel Xeon E7 family processors and require a TPM to be present Intel AES NI is a processor assisted AES encryption supported b...

Page 58: ...keyboard USB mouse USB CD DVD ROM drive USB diskette drive USB drive key Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality on page 74 Accessing a server blade with local KVM CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure t...

Page 59: ... blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette drive NOTE Use a USB hub when connecting a USB diskette drive and or USB CD ROM d...

Page 60: ...Cabling 60 Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive ...

Page 61: ...tely boot a host server blade to a virtual media image to perform a ROM upgrade or install an OS Send alerts from iLO 3 regardless of the state of the host server blade Access advanced troubleshooting features provided by iLO 3 Launch a web browser use SNMP alerting and diagnose the server blade with HP SIM Configure static IP bay settings for the dedicated iLO 3 management NICs on each server bla...

Page 62: ... network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed To establish a network based PXE deployment infrastructure provide the following software and minimum hardware Client PC administrative workstation o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher processor 700 MHz or gr...

Page 63: ...s compatible with one of the following the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address o CD ROM drive and or diskette drive o Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index ht...

Page 64: ...ve console using either scripting or imaging technology It makes deploying a server as easy as selecting one a few or hundreds of target servers selecting predefined images or scripts and clicking Run For more information about HP Insight Control see the HP website http www hp com go insightcontrol SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that al...

Page 65: ...e server blade Refer to Connecting locally to a server blade with video and USB devices on page 58 2 Insert the boot CD into the USB CD ROM drive 3 Reboot the server blade 4 After the server blade boots follow the normal installation procedure for an OS Windows Server 2003 cannot be installed from a USB CD ROM on the HP c Class Blade SUV Cable if the hard drive is completely blank no partitions de...

Page 66: ...ing o Insert the boot diskette into the client PC using the iLO 3 Remote Console o Use iLO 3 to create an image file of the boot diskette o Copy the image of the boot diskette to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 3 See HP BladeSystem c Class advanced management on page 61 3 Open Integrated Remote Console or Java Remote Console 4 Se...

Page 67: ...Insight Diagnostics on page 75 Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software Enabling access to the Array Configuration Utility on page 71 and Erase Utility on page 73 SmartStart is included in the HP Insight Foundation suite for ProLiant For more information abo...

Page 68: ...t prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but con...

Page 69: ...ial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory Advanced ECC Mode Provides memory protecti...

Page 70: ... DIMMs on page 46 2 When the prompt appears access RBSU by pressing the F9 key during power up 3 Select System Options 4 Select Advanced Memory Protection 5 Select Online Spare with Advanced ECC Support 6 Press the Enter key 7 Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory see the HP website http h18000 www1 hp com products ...

Page 71: ...ter configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 768 resol...

Page 72: ...nel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning 6 Enter the serial number and press the Enter key 7 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis 8 Enter the product ID and press the Enter key 9 P...

Page 73: ... Sea of Sensors thermal control directs the Dynamic Power Capping technology and monitors the health of server components The iLO 3 subsystem provides secure remote access from any authorized network client The enhancements to iLO 3 enable customers to get work done faster by providing turbo charged remote access performance a streamlined user experience and enhanced standards support Using iLO 3 ...

Page 74: ...kup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support and functionality USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provide...

Page 75: ...ition is a web based application that captures system configuration and other related data needed for effective server blade management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagn...

Page 76: ...nsure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two varia...

Page 77: ... drivers for a particular server blade enter the following web address into the browser http www hp com support servername In place of servername enter the server name For example http www hp com support dl360g6 http www hp com support dl360g6 Version control The VCRM and VCA are Web enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the en...

Page 78: ...ovisioning and updating HP ProLiant Servers options and Blades within the datacenter HP SUM is delivered on The Smart Update Firmware DVD ProLiant Support Packs and Easy Set up CDs HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of server blades and options This tool has the following features Enables GUI and a command line scriptable interface Enables sc...

Page 79: ...dware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack ...

Page 80: ...hooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in t...

Page 81: ... into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 11 0 kg 24 2 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the ri...

Page 82: ...ns Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation 2 Record any error messages displayed by the system 3 Remove all diskettes CD R...

Page 83: ...u damage the socket you must replace the system board Depending on the server blade model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged the system board must be replaced Always complete all other troubleshooting procedur...

Page 84: ...ure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appr...

Page 85: ...t on page 85 General diagnosis flowchart on page 86 Server blade power on problems flowchart on page 88 POST problems flowchart on page 90 OS boot problems flowchart on page 92 Server fault indications flowchart on page 94 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item See 1 General diagnosis flowchart on page 86 2 Power on problems flowchart Server blad...

Page 86: ...owchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 82 2 Loose connections on page 84 3 Service notifications on page 84 ...

Page 87: ...ion CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 8 Breaking the server ...

Page 88: ...Troubleshooting 88 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 89: ...se or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 7 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com se...

Page 90: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 91: ...de located on the Documentation CD or see Troubleshooting resources on page 80 6 Symptom information on page 82 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem docum...

Page 92: ...ot problems on a server blade Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade Use a local I O cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS Server does not boot SmartStart ...

Page 93: ...e Troubleshooting resources on page 80 Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 HP contact informa...

Page 94: ...t problems flowchart on page 92 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 95: ...age 80 2 Component identification on page 7 3 System Management Homepage https localhost 2381 4 Power on problems flowchart Server blade power on problems flowchart on page 88 5 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Maintenance and service guides for c Class server blades located on the Documen...

Page 96: ...ror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 97: ...Troubleshooting 97 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 98: ...mperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 Identify the battery location System board components on page 9 5 Remove the bat...

Page 99: ...oth classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer ...

Page 100: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 101: ...vided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The ...

Page 102: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 103: ...ents or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for p...

Page 104: ...policies and have proper authorization Do not co locate or operate this device in conjunction with any other antenna or transmitter To avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antennae should be greater than 20 cm 8 in WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the FCC radio frequency expo...

Page 105: ...Regulatory compliance notices 105 Japanese notices Taiwan notices ...

Page 106: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 107: ...ting of 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of ...

Page 108: ... service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer ...

Page 109: ...s ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Facultatif Pièces pour lesquelles la...

Page 110: ...ituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP Ne...

Page 111: ...an en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que ...

Page 112: ...de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het de...

Page 113: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Page 114: ...Technical support 114 ...

Page 115: ...Technical support 115 ...

Page 116: ...structions AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache BMC baseboard management controller CSR Customer Self Repair DDDC Double Device Data Correction ESD electrostatic discharge FBWC flash backed write cache IEC International Electrotechnical Commission iLO 3 Integrated Lights Out 3 ...

Page 117: ... DIMM NUMA Non Uniform Memory Architecture ORCA Option ROM Configuration for Arrays POST Power On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment QPI QuickPath Interconnect RBSU ROM Based Setup Utility RPM Red Hat Package Manager SAS serial attached SCSI SATA serial ATA SD Secure Digital ...

Page 118: ...Secure Digital High Capacity SIM Systems Insight Manager SMB scalable memory buffer SMI scalable memory interconnect SUV serial USB video TPM trusted platform module TXT trusted execution technology UID unit identification USB universal serial bus VCA Version Control Agent ...

Page 119: ...4 100 cables FCC compliance 100 cables troubleshooting 84 cabling 58 cache module 51 53 Canadian notices 100 104 Care Pack 79 CD ROM deployment 64 Change Control 79 change control and proactive notification 79 Chinese notice 103 class A equipment 99 class B equipment 99 compliance 99 components 7 components identification 7 8 configuration 29 configuration of system 29 61 67 configuration tools 67...

Page 120: ... health driver 72 health LEDs 8 84 help resources 108 hemisphere mode 41 HP BladeSystem Firmware Deployment Tool 78 HP Care Pack Services 79 HP c Class Blade SUV Cable 12 58 HP contact information 108 HP Insight Diagnostics 75 HP Insight Diagnostics survey functionality 75 HP Insight Remote Support software 76 HP Management Packs 1 1 for MOM 2005 troubleshooting 80 HP Management Packs 1 2 for MOM ...

Page 121: ...system version support 78 operating systems 78 operating systems supported 78 operations 14 Option ROM Configuration for Arrays ORCA 71 options 28 options installation 28 30 ORCA Option ROM Configuration for Arrays 71 OS boot problems flowchart 92 overview 21 P passwords 56 PCI expansion slots 14 phone numbers 108 POST error messages 96 POST problems flowchart 90 powering down 14 powering up 14 68...

Page 122: ...nmental 107 standards 99 start diagnosis flowchart 85 static electricity 106 support 76 108 support packs 67 supported operating systems 78 supported servers 80 supported targets 80 SUV cable 12 58 SUV connector 12 58 switches interconnect 26 symbols on equipment 81 symptom information 82 system board battery 103 system board components 9 10 11 system components 7 system configuration settings 67 ...

Page 123: ...Index 123 website HP 108 wireless devices 104 105 ...

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