HP Proliant BL480c Maintenance And Service Manual Download Page 51

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Diagnostic tools 51

This functionality supports operating systems that may not be supported by the server blade. For operating

systems supported by the server blade, see the HP website (

http://www.hp.com/go/supportos

If a significant change occurs between data-gathering intervals, the survey function marks the previous

information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can

be installed through the HP PSP.

NOTE:

The current version of SmartStart provides the memory spare part numbers for the

server blade. To download the latest version, see the HP website

(

http://www.hp.com/support

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each

event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:

•

From within HP SIM

•

From within Survey Utility

•

From within operating system-specific IML viewers

For NetWare: IML Viewer

For Windows®: IML Viewer

For Linux: IML Viewer Application

•

From within the iLO 2 user interface

•

From within HP Insight Diagnostics (on page

)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Array Diagnostic Utility

The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage

controllers and disk drives. This report provides vital information to assist in identifying faults or conditions

that may require attention. ADU can be accessed from the SmartStart CD or downloaded from the HP

website (

http://www.hp.com

USB support and functionality

USB support

HP provides both standard USB support and legacy USB support. Standard support is provided by the OS

through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices

through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB

version 1.1 or 2.0, depending on the version of the hardware.

Summary of Contents for Proliant BL480c

Page 1: ...HP ProLiant BL480c Server Blade Maintenance and Service Guide Part Number 408711 008 May 2008 Eighth Edition ...

Page 2: ...or technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Intended audience This guide is for an experienced service technician HP assumes you are qualified in the servicing of comp...

Page 3: ... battery pack 28 HP Smart Array P400i Controller cache module 28 Hard drive backplane 29 Front panel hard drive cage assembly 30 Server blade handle 31 Release button 31 Heatsink 32 Processor 34 System battery 40 System board 40 Cabling 47 Using the HP c Class Blade SUV Cable 47 Connecting locally to a server blade with video and USB devices 47 Accessing a server blade with local KVM 47 Accessing ...

Page 4: ...tem board components 56 Mezzanine connector definitions 57 FBDIMM slot numbering 57 System maintenance switch 58 System maintenance switch procedures 58 Hard drive backplane components 59 HP c Class Blade SUV Cable 60 Specifications 61 Environmental specifications 61 Server blade specifications 61 Acronyms and abbreviations 62 Index 64 ...

Page 5: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 6: ...e vous facturer les coûts de remplacement Dans le cas d une pièce CSR HP supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepai...

Page 7: ...l servizio per i soli componenti HP fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad HP dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Se...

Page 8: ...n muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico HP o los proveedores o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le env...

Page 9: ... HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rech...

Page 10: ...o pelo cliente é obrigatório Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destin...

Page 11: ...garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a HP fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Page 12: ...Customer self repair 12 ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...Processor a 3 30 GHz Intel Xeon model X5260 dual core processor 459738 001 Optional2 b 3 00 GHz Intel Xeon model 5160 dual core processor 416799 001 Optional2 c 2 66 GHz Intel Xeon model 5150 dual core processor 416798 001 Optional2 d 2 33 GHz Intel Xeon model 5140 dual core processor 416797 001 Optional2 e 2 00 GHz Intel Xeon model 5130 dual core processor 416796 001 Optional2 ...

Page 17: ...rocessor 439827 001 Optional2 o 2 00 GHz Intel Xeon model E5335 quad core processor 437946 001 Optional2 p 1 86 GHz Intel Xeon model E5320 quad core processor 436151 001 Optional2 q 1 60 GHz Intel Xeon model E5310 quad core processor 437945 001 Optional2 r 3 16 GHz Intel Xeon model X5460 quad core processor 457879 001 Optional2 s 3 00 GHz Intel Xeon model E5450 quad core processor 457878 001 Optio...

Page 18: ... Smart Array P400i Controller battery pack 398648 001 Mandatory1 8 HP Smart Array P400i battery cable 409124 001 Mandatory1 9 Hard drives a 72 GB 3G SAS SFF 15 000 rpm dual port 418398 001 Mandatory1 b 72 GB 3G SAS SFF 15 000 rpm 432321 001 Mandatory1 c 36 GB 3G SAS SFF 15 000 rpm dual port 418397 001 Mandatory1 d 36 GB 3G SAS SFF 15 000 rpm 432322 001 Mandatory1 e 146 GB 3G SAS SFF 10 000 rpm dua...

Page 19: ...Server blade handle b Release button c Server blade handle screw T 15 d Release button screws T 15 2 e Server blade handle nut 15 HP c Class Blade SUV cable 416003 001 Mandatory1 16 Hardware and plastics hardware kit 410296 001 Mandatory1 a Hard drive blank b Air baffle front c Air baffle rear d Air baffle side e Processor blank f Side latches chassis Not shown Do not mix single dual or quad core ...

Page 20: ...e Teile sind nicht für Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erfüllen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet 1 Mandatory Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes...

Page 21: ...lgumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado ...

Page 22: ...storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Server blade warnings and cautions WARNING To reduce the ...

Page 23: ...nclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of in...

Page 24: ...rver blade enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server blade to shut down This method forces the server blade to enter standby mode without properly exiting applications and the OS It provides an emergency shutdown method in the event of a hung application IMPORTANT When the server blade is in standby mode auxiliary power is still bein...

Page 25: ... the rear 4 Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD To replace the component 1 Place the access panel on top o...

Page 26: ...nd SATA hard drive LED combinations on page 55 2 Back up all server data 3 Remove the hard drive To replace the component reverse the removal procedure FBDIMM CAUTION Use only HP FBDIMMs FBDIMMs from other sources may adversely affect data integrity To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 2...

Page 27: ...onal mezzanine cards enable network connectivity and provide Fibre Channel support For mezzanine card locations see the system board components on page 56 To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove the mezzanine card ...

Page 28: ...anel Access panel on page 25 4 Remove the cable from the battery pack 5 Remove the battery pack CAUTION Do not leave the cable disconnected from the battery pack or the cache module and re install the server blade The loose end of the battery cable that is still connected can cause a short circuit leading to permanent electrical damage To replace the component reverse the removal procedure HP Smar...

Page 29: ...UTION Remove all hard drives and hard drive blanks before removing the hard drive backplane 3 Remove all hard drives Hard drive on page 26 4 Remove all hard drive blanks Hard drive blank on page 25 5 Remove the access panel Access panel on page 25 6 Remove the controller cache module HP Smart Array P400i Controller cache module on page 28 7 Remove the controller cache module battery pack HP Smart ...

Page 30: ...emove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove all hard drives Hard drive on page 26 5 Remove all hard drive blanks Hard drive blank on page 25 6 Remove the hard drive backplane Hard drive backplane on page 29 7 Remove the front panel hard drive cage assembly ...

Page 31: ...page 29 7 Remove the front panel hard drive cage assembly Front panel hard drive cage assembly on page 30 8 Remove the server blade handle To replace the component reverse the removal procedure Release button To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove all hard drives Hard drive on ...

Page 32: ...o cool before touching them To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove all hard drives Hard drive on page 26 4 Remove all hard drive blanks Hard drive blank on page 25 5 Remove the access panel Access panel on page 25 6 Remove the hard drive backplane Hard drive backplane on page 29 7 Remove the front panel hard drive cage assembl...

Page 33: ...emove the failed heatsink To replace the component 1 Clean the old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the spare heatsink ...

Page 34: ...rs in an X pattern 4 Install the heatsink Heatsink on page 32 5 Install the front panel hard drive cage assembly Front panel hard drive cage assembly on page 30 6 Install the hard drive backplane Hard drive backplane on page 29 7 Install the access panel Access panel on page 25 8 Install the hard drive blanks Hard drive blank on page 25 9 Install the hard drives Hard drive on page 26 Processor ...

Page 35: ...IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not power up To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove all hard drives Hard drive on page 26 4 Remove all hard drive blanks Hard drive blank on page 25 5 Remove the access panel Access panel on page 25 6 Remove the hard driv...

Page 36: ...ssor has separated from the installation tool carefully re insert the processor in the tool 2 Align the processor installation tool with the socket and install the spare processor CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Refer to the server blade hood label for specific inst...

Page 37: ...Removal and replacement procedures 37 3 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool ...

Page 38: ...h and the processor socket retaining bracket 5 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 6 Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution ...

Page 39: ...pairs in an X pattern 8 Install the heatsink Heatsink on page 32 9 Install the front panel hard drive cage assembly Front panel hard drive cage assembly on page 30 10 Install the hard drive backplane Hard drive backplane on page 29 11 Install the access panel Access panel on page 25 12 Install the hard drive blanks Hard drive blank on page 25 13 Install the hard drives Hard drive on page 26 ...

Page 40: ... to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Identify the battery location System board components on page...

Page 41: ... Remove the front panel hard drive cage assembly Front panel hard drive cage assembly on page 30 8 Remove all FBDIMMs FBDIMM on page 26 9 Remove any mezzanine cards Mezzanine card on page 27 10 Remove the heatsink Heatsink on page 32 11 Open the processor retaining latch and the processor socket retaining bracket CAUTION To avoid damage to the processor Handle the processor only by the edges Do no...

Page 42: ... board CAUTION To avoid damage to the system board Do not touch the processor socket contacts Always install the processor socket cover after removing the processor from the socket Do not tilt or slide the processor when lowering the processor into the socket 13 Remove the air baffle access panel support ...

Page 43: ... board assembly To replace the system board 1 Install the spare system board in the server before installing the processor 2 Prepare the processor socket on the spare system board a Open the processor retaining latch and the processor socket retaining bracket ...

Page 44: ...d 4 Install the processor on the spare system board CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Refer to the server blade hood label for specific instructions CAUTION Always install the processor parallel to the system board to avoid damage to the pins ...

Page 45: ...e of the following patterns to ensure even distribution 8 Install the heatsink Heatsink on page 32 9 Install the front panel hard drive cage assembly Front panel hard drive cage assembly on page 30 10 Install the hard drive backplane Hard drive backplane on page 29 11 Install the FBDIMMs FBDIMM on page 26 12 Install any mezzanine cards Mezzanine card on page 27 13 Install the access panel Access p...

Page 46: ... The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number and press the Enter key ...

Page 47: ...ub USB keyboard USB mouse USB CD DVD ROM drive USB diskette drive Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality on page 51 Accessing a server blade with local KVM For this configuration a USB hub is not necessary To connect additional devices use a USB hub CAUTION Before disconnecting the SUV cable from t...

Page 48: ...or USB CD ROM drive to the server blade The USB hub provides additional connections Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette drive 1 Connect the HP c Class Blade SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the followi...

Page 49: ...Cabling 49 o USB diskette drive Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive ...

Page 50: ...shoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administ...

Page 51: ...ays including the following From within HP SIM From within Survey Utility From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO 2 user interface From within HP Insight Diagnostics on page 50 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnost...

Page 52: ...p com products servers platforms usb support html Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security external USB functionality c...

Page 53: ...rive bay 2 3 Hard drive bay 3 4 Hard drive bay 4 5 Server blade handle 6 Server blade handle release button 7 Serial label pull tag 8 HP BladeSystem c Class SUV cable connector 9 Power On Standby button The SUV connector and the HP c Class Blade SUV Cable are for some server blade configuration and diagnostic procedures ...

Page 54: ...reen flashing Network activity Off No link or activity 4 NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity 5 NIC 3 LED Green Network linked Green flashing Network activity Off No link or activity 6 NIC 4 LED Green Network linked Green flashing Network activity Off No link or activity 7 System power LED Green On Amber Standby auxiliary power available Off Off Ac...

Page 55: ...ff The drive is online but it is not active currently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not re...

Page 56: ... has been received for this drive Replace the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array System board components Item Description 1 Processor socket 1 populated 2 System board thumbscrew 3 Processor socket 2 4 Bezel LED connector 5 Hard drive backplane connector 6 System battery 7 System maintenance switch SW3 8 Embedded NICs 9 Mezzanine co...

Page 57: ...th the server blade Mezzanine connector definitions Item PCIe Mezzanine connector 1 x4 Type I mezzanine card only Mezzanine connector 2 x8 Type I or II mezzanine card Mezzanine connector 3 x8 Type I or II mezzanine card A PCIe x4 mezzanine connector supports x8 cards at up to x4 speeds A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds FBDIMM slot numbering FBDIMM slots Memory ban...

Page 58: ...em configuration 1 Power down the server blade on page 24 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Change position 6 of the system maintenance switch to on 5 Install the access panel Access panel on page 25 6 Install the server blade in the enclosure and power up the server blade 7 Wait for the POST message that prompts you to change the switch setti...

Page 59: ...nance switch to on 5 Install the access panel 6 Install the server blade in the enclosure and power up the server blade 7 After the system beeps repeat steps 1 through 3 8 Change positions 1 5 and 6 of system maintenance switch to off 9 Repeat steps 5 and 6 If both the current and redundant ROM are corrupted return the system board for a service replacement Hard drive backplane components Item Des...

Page 60: ...ion 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Page 61: ... for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 Kpa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 KPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure m...

Page 62: ...y BBWC battery backed write cache CSR Customer Self Repair ESD electrostatic discharge FBDIMM fully buffered DIMM FC Fibre Channel HBA host bus adapter I O input output iLO 2 Integrated Lights Out 2 IML Integrated Management Log LED light emitting diode NIC network interface controller ...

Page 63: ...ral component interconnect express RBSU ROM Based Setup Utility ROM read only memory SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager SUV serial USB video UID unit identification UPS uninterruptible power system USB universal serial bus ...

Page 64: ...front panel hard drive cage assembly 30 H hard drive backplane 59 hard drive backplane connector 56 hard drive blanks 25 hard drive LEDs 55 hard drives 55 hard drives determining status of 55 heatsink 32 HP c Class Blade SUV Cable 47 53 60 HP Insight Diagnostics 50 I iLO 2 Integrated Lights Out 2 24 54 IML Integrated Management Log 51 Insight Diagnostics 50 Integrated Management Log IML 51 interna...

Page 65: ...rd drive LEDs 55 SATA hard drive 55 SATA hard drive LEDs 55 server blade handle 31 Smart Array P400i controller 28 specifications 61 specifications environmental 61 specifications server 61 static electricity 22 SUV connector 47 53 60 symbols on equipment 23 system board 40 system board battery 40 system board components 56 system maintenance switch 56 58 T tools 22 50 troubleshooting 50 U USB con...

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