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Troubleshooting

For a list of new server error messages that are specific to this server, refer to
Appendix C, “Server Error Messages.”

For information on LEDs and switches specific to the server blade, refer to
Appendix E, “LEDs and Switches.”

For information about general troubleshooting techniques, diagnostic tools, error
messages, and preventative maintenance, refer to the HP ProLiant Servers
Troubleshooting Guide on the Documentation CD.

When the Server Blade Does Not Start

This section provides systematic instructions on what to try and where to go for help
for the most common problems encountered during initial POST. The server blade
must first complete this test each time you power up, before it can load the operating
system and start running software applications.

IMPORTANT: Always be sure that you have adequate system power applied to all rack
components before troubleshooting the server blade. You may need to add more hot-plug
power supplies if you are installing additional server blades. If you have a power problem, refer
to the HP ProLiant BL p-Class System Overview and Planning white paper.

HP ProLiant BL40p Server Blade Setup and Installation Guide

D-1

HP CONFIDENTIAL

Writer: Amy Clute File Name: g-appd Troubleshooting.doc

Codename: Black Ice Part Number: 307153-002 Last Saved On: 11/11/03 2:35 PM

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Summary of Contents for ProLiant BL40p

Page 1: ...HP ProLiant BL40p Server Blade Setup and Installation Guide January 2004 Second Edition Part Number 307153 002 ...

Page 2: ...HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered marks of Microsoft Corporation Intel Pentium Itanium and the Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Java is a US trademark of Sun Microsystems Inc Linux is a U S regis...

Page 3: ...vice xii Reader s Comments xii Chapter 1 Installing the Server Blade and Options Preparation Procedures 1 2 Accessing Internal Server Blade Components 1 2 Removing the System Board Tray Assembly 1 7 Identifying System Board Components 1 15 Memory 1 17 Online Spare Memory Configuration 1 17 DIMM Installation Guidelines 1 18 Installing DIMMs 1 19 Processors 1 21 Battery Backed Write Cache Enabler 1 ...

Page 4: ...ing Local Devices with the I O Cable 2 4 SAN Support 2 14 Software and Utilities 2 14 Integrated Lights Out Management 2 15 Redundant ROM Support 2 19 Remote ROM Flash 2 20 ROMPaq Utility 2 21 ROM Based Setup Utility 2 21 Option ROM Configuration for Arrays Utility 2 23 PXE Deployment 2 24 SmartStart Scripting Toolkit 2 26 Insight Manager 7 2 27 Diagnostics Utility 2 28 Automatic Server Recovery 2...

Page 5: ...es Not Start D 1 Server Blade Diagnostic Steps D 4 System Configuration Switch Procedures D 11 Problems After Initial Boot D 14 Appendix E LEDs and Switches LEDs E 1 Server Blade Front Panel LEDs E 1 System Board LEDs E 3 Hot Plug SCSI Hard Drive LEDs E 5 Fan LEDs E 7 Power On Standby Button E 8 System Switches E 10 System Maintenance Switch SW3 E 11 System ID Switch SW1 E 12 Appendix F Specificat...

Page 6: ...Contents Appendix G System Battery System Board Battery Replacement G 1 Index vi HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 7: ...ortant Safety Information document included with the server The installation and maintenance of this equipment may involve access to high power circuitry and must be performed by trained service personnel familiar with these conditions This equipment is intended to be installed in restricted areas such as equipment closets and data centers where only trained service personnel are permitted to oper...

Page 8: ...rk interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before to...

Page 9: ...ason Symbols in Text These symbols may be found in the text of this guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT Text ...

Page 10: ...tem Best Practices Guide ProLiant BL System Common Procedures Guide HP ProLiant Servers Troubleshooting Guide HP Integrated Lights Out User Guide HP ROM Based Setup Utility User Guide HP ProLiant Support Pack and Deployment Utility User Guide SmartStart Scripting Toolkit User Guide White Paper HP ProLiant BL p Class System Over and Planning HP ProLiant BL p Class QuickSpecs HP ProLiant BL40p serve...

Page 11: ...ore you call HP Technical support registration number if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP Website The HP website has information on this product as well as the latest drivers and flash ROM images You can access the HP website at www hp com A...

Page 12: ...tallation services are available in all countries where HP has a direct or indirect service presence In these countries service may be ordered from and directly provided by an HP authorized service reseller or they may be ordered directly from the HP service organization In the U S only customized or CarePack services may be ordered by calling 1 800 652 6672 For ordering information refer to www h...

Page 13: ...ctions for all the hardware options and identify similar steps before installing the hardware If you encounter any problems during installation contact an HP authorized reseller WARNING To reduce the risk of personal injury or damage to equipment heed all warnings and cautions throughout the installation instructions IMPORTANT Before installing server blades for the first time define your hardware...

Page 14: ...access panel Accessing Internal Server Blade Components To access internal server blade components you must remove the access panel Observe the following warnings and cautions WARNING To reduce the risk of electric shock do not operate the server blade without the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touchi...

Page 15: ...wn the server blade from a remote location Be sure that the server blade is in standby mode by observing that the power LED is amber For iLO information and procedures refer to Chapter 2 Configuring and Deploying Server Blades or to the HP Integrated Lights Out User Guide on the Documentation CD Press the Power On Standby button on the front of the server blade Be sure that the server blade is in ...

Page 16: ...in a PCI X slot raise the locking handle at the back of the server blade to unlock it from the enclosure CAUTION To avoid damaging the equipment be sure to unplug any fibre channel expansion board cables from the rear of the server blade before removing the server blade from the enclosure Figure 1 2 Unlocking the server blade from the enclosure 1 4 HP ProLiant BL40p Server Blade Setup and Installa...

Page 17: ...ver blade from the enclosure 3 Place a hand under the server blade to support it as you remove it from the rack Figure 1 3 Removing the server blade from the server blade enclosure 25 86 kg 57 lb WARNING The ProLiant BL40p server blade exceeds the recommended weight for one individual to handle safely To reduce the risk of personal injury or damage to the equipment observe local occupational healt...

Page 18: ... the hood latch handle until the access panel disengages from the chassis 1 b Slide the access panel about 1 3 cm 1 2 inch toward the rear of the unit and lift the panel to remove it 2 Figure 1 4 Removing the access panel To replace the access panel reverse step 5 1 6 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 19: ...termine whether the system board tray assembly must be removed Refer to Figure 1 5 and Table 1 1 for the locations of components that must be disconnected before removing the system board tray assembly Figure 1 5 Component disconnection locations Table 1 1 Component Disconnection Tasks Item Component Task 1 PCI X expansion boards Remove any installed PCI X expansion boards 2 Fan cable Disconnect f...

Page 20: ...o the processor baffle 6 SCSI backplane power cable Disconnect from SCSI backplane board and snap into the processor baffle 7 SCSI cables Disconnect from system board and SCSI backplane board To remove the system board tray assembly IMPORTANT All power must be removed from the server blade before performing these procedures 1 Remove the access panel Refer to Figure 1 4 2 Remove any installed PCI X...

Page 21: ...board 1 b Pull out the fan clips located underneath the assembly 2 c Lift the assembly out of the chassis 3 Figure 1 6 Removing the three fan assembly 4 Remove the DC power converter from the system board Refer to the label on the DC power converter for details HP ProLiant BL40p Server Blade Setup and Installation Guide 1 9 ...

Page 22: ...the SCSI I2C cable from the SCSI backplane board and snap the cable into the processor baffle Refer to Figure 1 8 and Figure 1 9 CAUTION The SCSI I2C cable must remain attached to the system board To avoid damaging the system board remove only the end connected to the SCSI backplane board 1 10 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 23: ... Figure 1 8 and Figure 1 9 Figure 1 8 Disconnecting the SCSI I2C cable and the SCSI backplane power cable Figure 1 9 Attaching cables to the processor baffle NOTE The chassis has been removed from this illustration for clarity At this point the system board tray assembly will still be inside the chassis HP ProLiant BL40p Server Blade Setup and Installation Guide 1 11 ...

Page 24: ...d from the system board 2 3 NOTE Numbers 3 and 4 in Figure 1 10 reference ports A short cable Numbers 1 and 2 reference ports B long cable Crossing the cables can result in incorrect data presentation Figure 1 10 Disconnecting the SCSI cables 1 12 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 25: ...0 Push the button to release the system board tray lever 3 and slowly slide it towards the front of the server blade 4 IMPORTANT To avoid damaging the equipment be sure to lift all cables away from the system board before sliding the tray out Figure 1 11 Unlocking the system board tray HP ProLiant BL40p Server Blade Setup and Installation Guide 1 13 ...

Page 26: ...ystem board tray lever is completely forward slide the system board tray out of the chassis Figure 1 12 Removing the system board tray To replace the system board reverse steps 1 through 11 1 14 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 27: ...ns Identifying System Board Components Use Figure 1 13 and Table 1 2 to identify the system board components and connectors Figure 1 13 System board components and connectors HP ProLiant BL40p Server Blade Setup and Installation Guide 1 15 ...

Page 28: ...l B SCSI connector 8 SCSI backplane fan connector 25 System maintenance switch SW3 9 PCI X mezzanine board connector 26 Channel A SCSI connector 10 PCI X mezzanine board 27 Processor socket 1 11 64 bit 100 MHz PCI X slot 2 28 SCSI power connector 12 64 bit 100 MHz PCI X slot 1 29 PPM slot 1 13 PCI X mezzanine power module 30 System ID switch SW1 14 Battery Backed Write Cache Enabler 31 Processor f...

Page 29: ...ry If only banks A and B are populated bank B is the spare bank If banks A B and C are populated bank C is the spare bank If DIMMs in a non spare bank exceed the limit for the single bit correctable errors threshold as defined by the Pre Failure Warranty the system copies the memory contents of the failing bank to the spare bank The system then deactivates the failing bank and automatically switch...

Page 30: ...ces are known to adversely affect data integrity You must observe the following guidelines when installing additional memory Install only PC2100 Registered ECC DDR 3 3 V 72 bit wide DIMMs in the server blade Always install memory in pairs of two identical DIMMs DIMMs must be the same speed IMPORTANT Install identical DIMMs in slots 1A and 2A You can install a second set of identical DIMMs in slots...

Page 31: ...operly ground yourself before beginning any installation procedure Refer to Appendix B Electrostatic Discharge for more information To install a DIMM NOTE The server blade ships with at least two DIMMs installed in DIMM slots 1A and 2A 1 Remove the access panel Refer to Preparation Procedures in this chapter 2 Open the DIMM slot latches 3 Align the key slot in the bottom edge of the DIMM with the ...

Page 32: ...the DIMM slot 1 5 Press down firmly When the DIMM seats fully in the slot the latches close 2 Figure 1 14 Installing a DIMM 6 Reinstall the access panel Refer to Preparation Procedures in this chapter 1 20 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 33: ...ter 3 Unsnap the SCSI I2C cable and SCSI backplane power cable from the processor baffle 4 Slide the processor baffle back and lift it off of the processor assemblies Push the cables through the access holes in the processor baffle but leave them attached to the system board as the processor baffle is removed CAUTION To avoid damaging the system board use caution when removing the processor baffle...

Page 34: ...ns 5 Lift the blue processor cage lever to release the processor cage 1 6 Raise the processor cage away from the processor assembly 2 Figure 1 16 Removing the processor cage 1 22 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 35: ...processor socket 2 Figure 1 17 Removing a processor CAUTION To avoid damage to the processors and processor sockets be sure to Completely open the processor locking lever when installing a processor assembly Completely close the processor locking lever before lowering the processor cage HP ProLiant BL40p Server Blade Setup and Installation Guide 1 23 ...

Page 36: ...losing the processor locking lever 2 CAUTION When installing three processors they must occupy sockets 1 2 and 4 Figure 1 18 Aligning the processor pins and installing the processor CAUTION Do not separate the processor from the heatsink They ship as one assembly and separating them will damage the assembly 1 24 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 37: ...ystem power is on Under normal operating conditions the battery module lasts for 3 years before replacement is necessary To install the battery module 1 Power down the server blade and remove it from the server blade enclosure Refer to the Preparation Procedures section in this chapter 2 Remove the access panel Refer to Preparation Procedures in this chapter 3 Install the battery module onto the s...

Page 38: ...ter NOTE Insight Manager 7 will indicate a low charge until the battery module is fully charged for 24 to 48 hours Hot Plug SCSI Hard Drives and Blanks The following section explains removal and installation of hard drive blanks and hot plug SCSI hard drives Removing Hard Drive Blanks The server blade ships standard with four hard drive blanks Before installing a hot plug SCSI hard drive you must ...

Page 39: ...ooling and thermal damage To remove a hard drive blank 1 Press and hold the release button 1 2 Pull the blank out of the drive bay 2 Figure 1 21 Removing a hard drive blank NOTE Store the hard drive blank for future use To install a hard drive blank simply align the blank with the empty bay and slide the blank into the bay until the locking button engages HP ProLiant BL40p Server Blade Setup and I...

Page 40: ... sets Figure 1 22 shows SCSI IDs for the server blade IMPORTANT Always populate hard drive bays starting with SCSI ID 0 items 3 and 4 in Figure 1 22 Figure 1 22 SCSI ID numbers Table 1 3 Server Blade SCSI IDs Item Description Bus 1 SCSI ID 1 B 2 SCSI ID 1 A 3 SCSI ID 0 B 4 SCSI ID 0 A 1 28 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 41: ...s chapter 2 Insert the hot plug SCSI hard drive 1 Be sure the drive seats firmly into the connector on the SCSI backplane 3 Close the ejector lever 2 Figure 1 23 Installing a hot plug SCSI hard drive 4 If you replaced a hard drive restore the server blade data from the backup 5 Use the hot plug SCSI hard drive LEDs to identify the status of the installed drive For more information about these LEDs...

Page 42: ...EDs section in Appendix E LEDs and Switches CAUTION If you are replacing a drive that is part of an array refer to the Hot Plug SCSI Hard Drive Replacement Guidelines section in the HP ProLiant Servers Troubleshooting Guide 2 Press the port colored ejector lever release button 1 NOTE Port colored items indicate hot plug components 3 Pull the ejector lever open 2 4 Remove the hard drive 3 Figure 1 ...

Page 43: ...ird party SAN products Refer to the contents included with the expansion board for cabling and SAN configuration instructions To install an expansion board into a PCI X slot 1 Remove the access panel Refer to Preparation Procedures in this chapter 2 Remove the expansion board blank corresponding to the PCI X slot you are populating by pressing down on the release lever 1 then pulling up 2 3 Slide ...

Page 44: ...nsion board 8 Repeat steps 2 through 7 for PCI X slot 2 if installing an additional expansion board 9 Reinstall the access panel 10 Install the server blade into the enclosure Refer to Installing a Server Blade in this chapter 11 Cable the expansion board as necessary Refer to the documentation included with the expansion board for instructions 1 32 HP ProLiant BL40p Server Blade Setup and Install...

Page 45: ...al to handle safely To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling Installing a Server Blade CAUTION Always populate the server blade enclosure bays with either a server blade or server blade blank Proper airflow can only be maintained when the bays are populated Unpopulated bays...

Page 46: ...ade blank NOTE Store the server blade blank for future use 2 Repeat step 1 to remove the three other server blade blanks from adjacent bays 3 Align the keyed end of the server blade with the guide at the end of a bay on the server blade enclosure IMPORTANT The server blade is keyed to fit only one way in the bay If the server blade does not slide easily into the bay be sure that the server blade i...

Page 47: ...ve the locking handle from the back of the server blade 2 NOTE The locking handle keeps the server blade locked to the enclosure when it is installed in either of the end bays If you are installing the server blade in the middle of the enclosure the locking handle will not fit properly into the enclosure Figure 1 28 Removing the locking handle from the server blade HP ProLiant BL40p Server Blade S...

Page 48: ...Figure 1 29 Installing a server blade 7 If installing the server blade into either of the end bays and if the server blade has PCI X boards installed close the locking handle on the back of the server blade to secure it to the server blade enclosure Figure 1 30 Closing the locking handle 1 36 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 49: ...blade without detecting available power CAUTION Always observe iLO alerts before initiating a power up override to prevent a hot plug power supply fault and possible loss of system power NOTE You may choose to perform a power up override to power up a server blade and to override the power up request function when the management modules are not in use and when you know that sufficient power is ava...

Page 50: ...volume server blade deployments The RDP software integrates two powerful products Altiris eXpress Deployment Solution and the ProLiant Integration Module The Altiris eXpress Deployment Server Console has an intuitive graphical user interface that provides simplified drag and drop server deployment using either imaging or scripting The console also has advanced features for blade servers The user c...

Page 51: ...he diagnostic station This method enables you to configure a server blade out of the rack by powering the blade with the diagnostic station and connecting to an existing network through a hub The IP address is assigned by a DHCP server on a network Integrated Lights Out iLO can be a helpful debugging tool in the configuration and deployment process HP recommends using iLO to follow the deployment ...

Page 52: ...he RDP you must create a bootable diskette or an image of a bootable diskette Refer to Creating the Boot Diskette 1 Do one of the following Insert the boot diskette into the client PC from which you are running the iLO Remote Console Use iLO to create an image file of the boot diskette Copy the image of the boot diskette to a location on the network or the client PC hard drive 2 Remotely access th...

Page 53: ... a diagnostic port or an I O port The I O port only accepts the I O cable and the diagnostic port only accepts the diagnostic cable If the server blade has an I O icon next to the port on the front of the server blade use the I O cable If the port has no icon use the diagnostic cable Refer to Figure 2 1 to identify the I O icon Figure 2 1 I O cable with large view of the I O icon Identifying Diagn...

Page 54: ...100 Ethernet connector 3 Kernel debug connector I O cable 4 Video connector 5 USB connector 2 6 Kernel debug connector 7 iLO RJ 45 10 100 Ethernet connector 8 Server blade connector The I O cable is labeled with the I O icon The diagnostic cable has no label The kernel debug connector does not function as a serial port HP ProLiant BL40p Server Blade Setup and Installation Guide 2 5 ...

Page 55: ...onnect to iLO All server blades have the same IP address through the diagnostic or I O port Multiple server blades on a hub make the server blades indistinguishable on the network NOTE Connecting the diagnostic cable to the diagnostic port or the I O cable to the I O port automatically disables the iLO connection on the rear of the server blade when the connection to the front port is active 1 Con...

Page 56: ...so labeled with the I O icon The diagnostic cable and port have no labels Mismatched cables prevent proper connection and can cause damage Figure 2 4 Connecting either the diagnostic cable 1 or the I O cable 2 to the server blade CAUTION For the diagnostic cable the locking button is located on the top of the server blade connector For the I O cable the locking buttons are located on the sides of ...

Page 57: ...s configurations Two of the possible configurations are detailed in the following Directly Accessing a Configured Server Blade Use the following setup to access a configured server blade CAUTION Rear iLO connector performance degrades when the I O cable or the diagnostic cable is in use even when the iLO connector on the cable is not in use NOTE For this setup a hub is not necessary to connect dir...

Page 58: ...onfigured server blade Directly Accessing a Server Blade to Configure a Server Blade or Load Software Updates Use the following setup to configure a server blade using a SmartStart CD or to load software updates or patches using the CD ROM CAUTION Rear iLO connector performance degrades when the I O cable or the diagnostic cable is in use even when the iLO connector on the cable is not in use HP P...

Page 59: ...ard 5 c USB mouse 6 NOTE HP recommends the use of a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade This will provide more available connections Figure 2 6 Directly connecting to the server blade using a USB hub USB CD ROM Deployment CD ROM deployment involves a bootable CD that executes a script that configures the hardware and installs the operating syste...

Page 60: ... scripts and files necessary for deployment The server blade should be connected to a network before beginning the deployment process Connect to the server blade with one of the following methods Through an existing network in the rack This method requires you to install the server blade in its enclosure and assign it an IP address manually or using DHCP Through an existing network out of the rack...

Page 61: ...on PXE server Windows file share or a Linux file share The server blade must be connected to a network before beginning the deployment process Connect to the server blade with one of the following methods Through an existing network in the rack This method requires you to install the server blade in its enclosure and assign it an IP address manually or using DHCP Through an existing network out of...

Page 62: ...ic and would integrate into the existing network OS installation process Refer to the Integrated Lights Out Management section in this chapter For the most current information about operating system support on server blades refer to the operating system support matrix available at www hp com products servers platforms then navigate to the OS support for ProLiant BL p Class server blades IMPORTANT ...

Page 63: ...ptimized for HP StorageWorks In addition the server blade is also compatible with certain third party SAN products For SAN configuration information for the server blade consult the QuickSpecs located on the ProLiant BL40p 2 product page on www hp com Or the SAN Design Reference Guide located at www compaq com products storageworks san documentation html Software and Utilities This section provide...

Page 64: ...port For information on how to use these components with a Linux operating system refer to http h18000 www1 hp com products servers linux documentation html howtos Integrated Lights Out Management The iLO subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO independent of the host server blade and its operating system The iLO subsys...

Page 65: ...t PC Using the static IP address listed on the diagnostic cable label and the initial access information on the front of the server blade you can access the server blade with the iLO Remote Console For diagnostic cabling instructions refer to Using the Diagnostic Cable in Chapter 1 Installing the Server Blade and Options Out of the rack with the diagnostic station This method requires you to power...

Page 66: ...o the iLO configuration 5 Exit iLO RBSU when finished HP recommends using DNS DHCP with iLO to simplify installation If DNS DHCP cannot be used use one of the following procedures to disable DNS DHCP and to configure the IP address and the subnet mask 1 Log into iLO using the DNS DHCP IP address 2 At the Administration screen enter a valid iLO user ID and password with the appropriate iLO privileg...

Page 67: ...ber IMPORTANT If you have previously configured the iLO settings to change the default DNS name user ID or password use the values you configured If you made any changes to the default value the values on the iLO Default Network Settings tag are no longer valid IMPORTANT If you have forgotten your iLO access values or cannot gain access to the iLO use the iLO switch SW2 on your server blade system...

Page 68: ...n while the other ROM contains a backup version Safety and Security Benefits When you flash the system ROM ROMPaq writes over the older ROM and saves the current ROM as a backup enabling you to switch easily to the backup ROM version if the new ROM becomes corrupted for any reason This feature protects the previous ROM version even if you experience a power failure while flashing the ROM Access to...

Page 69: ...ecific to various components The ProLiant BL40p server blade contains Server blade system ROM Smart Array 5i Plus memory module ROM iLO ROM The server blade and power enclosures contain Server blade management module ROM Power management module ROM Using the Smart Components for Remote ROM Flash with the Remote Deployment Utility RDU console application Remote ROM Flash enables you to upgrade the ...

Page 70: ...off and then on and to set the blade to boot from the diskette image you created in step 2 The ROMPaq Utility checks the system and provides a choice if more than one exists of available ROM revisions By default the oldest ROM version is updated This procedure is the same for both system and option ROMPaq utilities If a power loss occurs during a firmware upgrade redundant ROM support enables data...

Page 71: ...u must select a different setting and press the Enter key Table 2 2 contains the default settings for options in primary RBSU menus Table 2 2 RBSU Default Settings Menu Option Default Setting System Options OS Selection Windows 2000 Serial Number Embedded NIC Port 1 PXE Support Enabled Standard Boot Order IPL Automatic Server Recovery ASR Status Enabled ASR Timeout 10 minutes Thermal Shutdown Enab...

Page 72: ...on ROM Configuration for Arrays Utility The Option ROM Configuration for Arrays ORCA Utility is a menu driven utility that does not require a CD and can be started when the server blade is booting This utility enables users to perform the following functions Create configure and or delete logical drives Specify RAID levels Assign online spares Set interrupts and the boot controller order To run OR...

Page 73: ...e an operating system image created by software utilities or a boot diskette image This feature enables a user to configure a server blade and install an operating system over a network When a PXE enabled client boots it obtains an IP address from a dynamic host configuration protocol DHCP server The client obtains the name of the NBP from the appropriate boot server Then the client uses trivial f...

Page 74: ...rsions at http java sun com products archive index html DHCP server IP address assignment Pentium or Pentium II 200 MHz or faster processor 64 MB of RAM 64 MB of free hard drive space 10 Mb s network adapter PXE deployment server storing boot images Intel Pentium III or higher processor 500 MHz recommended 256 MB of RAM 10 Mb s network adapter CD ROM drive NFS repository server only required for R...

Page 75: ...owing Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 Access the Java Runtime Environment versions at http java sun com products archive index html Network server with an operating system installed SmartStart Scripting Toolkit The HP SmartStart Scripting Toolkit radically simplifies high volume server deployment enabling thousands of servers to be deployed quickly and easily The...

Page 76: ...trol of the HP devices Documentation for Insight Manager 7 is available on the ProLiant Essentials Rapid Deployment Pack CD in the OVERVIEW HLP file IMPORTANT You must install and use Insight Manager 7 to benefit from the HP pre failure warranties on processors hard drives and memory modules Insight Manager 7 features include Comprehensive Fault Management Insight Manager 7 provides comprehensive ...

Page 77: ...nsight Manager 7 enables you to gather historic performance information for graphing or export purposes which helps with upgrade performance Integration with Enterprise Management Platforms Insight Manager 7 provides integration with leading management platforms including HP OpenView IBM NetView SunNet Manager and Microsoft Systems Management Server Diagnostics Utility Refer to the HP ROM Based Se...

Page 78: ...ing properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server blade ASR 2 increases server blade availability by restarting the server blade within 10 minutes after a system hang or shutdown At the same time the Insight Manager 7 console notifies you by sending a message to a designated pager number that ASR 2 has restarted ...

Page 79: ...rating systems HP IML Viewer Application NOTE You can only view the list from the Recovery Integrated Management Log screen Viewing the Event List To view the event list 1 From Insight Manager 7 select the appropriate server blade then select View Device Data The selected server blade appears with buttons around its perimeter 2 Click Recovery 3 Select Integrated Management Log 4 If a failed compon...

Page 80: ... CD for information on installing and running the Survey Utility After you run the Survey Utility you can view the IML by loading the output of the utility typically called SURVEY TXT into a text viewer such as Microsoft Notepad The event list follows the system slot information After you open the text file you can print it using the print feature of the viewer List of Events The event list displa...

Page 81: ...emory Module unknown Processor Correctable error threshold exceeded Processor Correctable Error threshold passed Slot X Socket X Uncorrectable error Processor Uncorrectable internal error Slot X Socket X PCI Bus Error PCI Bus Error Slot X Bus X Device X Function X Power Subsystem System configuration battery low Real Time Battery Clock Failing Automatic Server Recovery System lockup ASR Lockup Det...

Page 82: ...device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this e...

Page 83: ...anada European Union Notice Products bearing the CE marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent inte...

Page 84: ...the battery is incorrectly replaced or mistreated Unless specific replacement instructions are provided as part of this guide replacement is to be done by an authorized service provider using the spare designated for this product For more information about battery replacement or proper disposal contact an authorized reseller or authorized service provider HP ProLiant BL40p Server Blade Setup and I...

Page 85: ... personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare parts designated for this product Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or prope...

Page 86: ...reventing Electrostatic Damage To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Alwa...

Page 87: ...ent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or bootstraps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the sugges...

Page 88: ...e following locations Integrated Management Log IML iLO POST log iLO Remote Console For a complete listing of error messages and other troubleshooting information refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD or online at the HP reference library accessed through www hp com support HP ProLiant BL40p Server Blade Setup and Installation Guide C 1 ...

Page 89: ...on provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial POST The server blade must first complete this test each time you power up before it can load the operating system and start running software applications IMPORTANT Always be sure that you have adequate system power applied to all rack components before troubleshootin...

Page 90: ...m does not complete POST or start loading an operating system Use the iLO remote console or the iLO system status page to identify POST messages Refer to the HP Integrated Lights Out User Guide on the Documentation CD Refer to General Loose Connections in the HP ProLiant Servers Troubleshooting Guide on the Documentation CD Refer to www hp com servers rdp for instructions on Rapid Deployment 4 Be ...

Page 91: ...eeps twice after a successful boot and the internal health LED will be solid green 7 View the iLO remote console or video device connected through the I O cable connectors for the following default boot messages to be sure the system meets the minimal hardware requirements and is powered up during normal operations HP ProLiant logo Memory test ROM information Copyright information Processor initia...

Page 92: ...server blade internal health LED solid green If yes continue to question 4 If no refer to Table D 4 Question 4 Is the iLO remote console displaying error information If yes use the POST messages for further diagnosis Refer to Table D 5 for details If no refer to Table D 5 NOTE Insight Manager iLO or the IML Log can determine which component requires replacement if a possible reason for an amber or...

Page 93: ...e rear of the server blade and on the interior of the enclosure for damage 4 With the system powered down remove the access panel 5 Be sure that the proper connections exist among the DC converter module and the attached cable system board and LED power switch board 6 Check for bent pins on all components installed on the system board 7 Replace the access panel and reinstall the server blade into ...

Page 94: ...h power is available in the enclosure pressing the power button could shut down the entire rack Restart the server blade through the iLO Virtual Power button feature If the LED is still amber disconnect any installed fibre channel cables at the back of the server blade remove the server blade from the enclosure and remove the access panel Perform the following steps 1 Remove the PCI X mezzanine bo...

Page 95: ... the access panel 4 Visually inspect the system for damage 5 Reseat or replace DIMMs 6 Be sure that the proper connections exist among the DC converter module system board and LED power switch board 7 Reinstall the access panel 8 Reinstall and power up the server blade If the health LED is still not solid green perform one of the following actions Use the iLO remote console to continue the diagnos...

Page 96: ...e that a connection exists to either a bootable device or to the PXE deployment server Refer to Network Based PXE Deployment in Chapter 2 for details Clear the system configuration Refer to the Clearing the System Configuration section in this appendix Switch to the redundant ROM Refer to the Accessing the Redundant ROM section in this appendix If the internal health LED is still not solid green p...

Page 97: ...perature condition has occurred Perform the following steps 1 Power down the system and disconnect all cables at the back of the server blade 2 Remove the server blade from the enclosure 3 With the system powered down remove the access panel 4 Visually inspect the system for damage 5 Add or replace processors PPMs DIMMs power modules and or the fans 6 Be sure that the proper connections exist betw...

Page 98: ... damage or replaced if the corresponding LED is on Check that the following LEDs are off System board power modules PCI X mezzanine board power module PCI X mezzanine board interlock NIC I O board interlock If the internal health LED is still not solid green perform one of the following actions Use the iLO remote console to continue the diagnosis Use the I O cable connectors depending on the serve...

Page 99: ...uide on the Documentation CD for a complete description of POST error messages System Configuration Switch Procedures When you perform troubleshooting steps this guide may instruct you to perform the following procedures Clear the system configuration Access the redundant ROM IMPORTANT Do not perform these procedures until directed to do so by the troubleshooting tables in this appendix To complet...

Page 100: ...the access panel Refer to the Accessing Internal Server Blade Components section in Chapter 1 Installing the Server Blade and Options 4 Change position 6 of SW3 to on For switch locations and positions refer to Figure E 5 and table E 6 in Appendix E LEDs and Switches 5 Install the access panel 6 Connect the server blade to system power using one of the following methods Install the server blade in...

Page 101: ... server blade using one of the following methods Press the Power On Standby button on the front of the server blade Use the virtual power button feature in the iLO remote console 2 Disconnect the server blade from all power sources using one of the following methods Remove the server blade from the enclosure and set it on a flat level surface Disconnect the server blade from the diagnostic station...

Page 102: ...ice replacement Refer to the HP ProLiant BL p Class System Maintenance and Service Guide and contact an authorized reseller Problems After Initial Boot Once the server blade has passed POST you may still encounter errors such as an inability to load the operating system Reinstall the operating system and use the documentation that ships on the Rapid Deployment Pack CD or refer to Software Problems...

Page 103: ...ollowing sections to determine the location and functions of LEDs on these components ProLiant BL40p server blade front panel ProLiant BL40p server blade system board Hot plug SCSI hard drive Fans Server Blade Front Panel LEDs Nine LEDs on the front of the server blade indicate server status Use Figure E 1 and Table E 1 to identify LED locations and functions HP ProLiant BL40p Server Blade Setup a...

Page 104: ...gement 2 Internal Health Green Normal when server blade is powered on Off Normal when server blade is on standby Amber System degraded Red System critical 3 External Health Green Normal when server blade is powered on Off Normal when server blade is on standby Amber Redundant fan failed Red Critical fan failure continued E 2 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 105: ...d LEDs The LEDs on the system board will be visible only when the optional diagnostic station is used to supply power to the server blade with the access panel removed WARNING To reduce the risk of injury from electric shock hazards only qualified service personnel should power up the server blade with the access panel removed Refer to Figure E 2 and Table E 2 to identify system board LED location...

Page 106: ...LEDs indicates the Port 84 code Refer to the HP ProLiant BL40p Server Blade Maintenance and Service Guide for a listing of the codes 2 iLO Green Normal Off No iLO connectivity 3 Smart Array 5i memory module Green Normal Off No activity 4 Power Green Normal Off No power available E 4 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 107: ...ON Before removing a hard drive refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD for information on hard drive replacement The first LED indicates drive activity status 1 where on indicates activity and off indicates no activity by the drive The second LED indicates online status 2 where flashing indicates an active online condition and off indicates an inactive onlin...

Page 108: ... drive Removing a drive during this process causes data loss The drive is part of an array being selected by the Array Configuration Utility or The Options ROMPaq is upgrading the drive Off Off Off OK to replace the drive online if a predictive failure alert is received and the drive is attached to an array controller The drive is not configured as part of an array or If this drive is part of an a...

Page 109: ...ne The drive is online and configured as part of an array On or flashing On Off OK to replace the drive online if a predictive failure alert is received provided that the array is configured for fault tolerance and all other drives in the array are online The drive is online and being accessed Fan LEDs Nine fan LEDs are on two fan board assemblies Use Figure E 4 and Table E 4 to identify fan LED l...

Page 110: ...reen Normal Amber Fan failure Power On Standby Button Setting the server blade Power On Standby button to the standby position removes power from most areas of the server blade This process may take 30 seconds during which time some internal circuitry remains active IMPORTANT To remove power completely remove the server blade from the server blade enclosure E 8 HP ProLiant BL40p Server Blade Setup...

Page 111: ...LEDs and Switches Use Figure E 5 to identify the button location Figure E 5 Power On Standby button HP ProLiant BL40p Server Blade Setup and Installation Guide E 9 ...

Page 112: ...wing sections explain the functions of each switch Refer to Figure E 6 and Table E 5 to identify switch locations and functions Figure E 6 Server blade system switches Table E 5 Server Blade System Switches Item Description 1 System ID switch SW1 2 System maintenance switch SW3 E 10 HP ProLiant BL40p Server Blade Setup and Installation Guide ...

Page 113: ...n be modified On System configuration is locked and cannot be modified 3 iLO Power Button Override Off System power button is controlled through iLO Rack power availability is checked before system can power on On System power button turns on the system regardless of power availability 4 Enable Diskette Boot Off Diskette boot is controlled by configuration On Override diskette boot 5 Password Disa...

Page 114: ...ion switch used for chassis ID Settings should be changed only by an authorized service provider Refer to Table E 7 for system ID switch settings Table E 7 System ID Switch SW1 Settings Position Description On Off Function 1 Chassis ID0 2 Chassis ID1 3 Chassis ID2 All pins will be set to off HP does not recommend changing this switch setting ...

Page 115: ...ight 17 50 cm 6 89 in Weight maximum 25 86 kg 57 0 lb Temperature range 1 Operating 10 to 35 C 50 to 95 F Nonoperating Shipping Storage 40 to 60 C 40 to 140 F 20 to 60 C 4 to 140 F 1 Operating temperature has an altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft No direct sunlight Upper operating limit is 3 048 m 10 000 ft or 70 Kpa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or ...

Page 116: ...ications for ProLiant BL40p Server Blade continued Dimensions Relative humidity noncondensing 2 Operating 10 to 90 Non operating Shipping Storage 10 to 90 10 to 95 Maximum wet bulb temperature 28 C 82 F 2 Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage is 70 KPa ...

Page 117: ...ys the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is usually about 5 to 10 years Use an HP 540 mAh lithium 3 V replacement battery spare P N 179322 001 HP ProLiant BL40p Server Blade Setup and Installation Guide G 1 ...

Page 118: ...res in Chapter 1 Installing the Server Blade and Options 3 Remove the access panel and system board tray Refer to Preparation Procedures in Chapter 1 Installing the Server Blade and Options 4 Locate the battery holder on the system board Figure G 1 Battery holder WARNING For proper battery disposal refer to Battery Replacement Notice in Appendix A Regulatory Compliance Notices G 2 HP ProLiant BL40...

Page 119: ...to the holder 7 Reinstall the system board and the access panel Refer to Preparation Procedures in Chapter 1 Installing the Server Blade and Options 8 Install the server blade in the server blade enclosure Refer to Installing a Server Blade in Chapter 1 Installing the Server Blade and Options 9 Power up the server blade Refer to Powering Up the Server Blade in Chapter 1 Installing the Server Blade...

Page 120: ...ASR 2 2 29 disconnecting system board 1 8 fan 1 9 FCC compliance statement A 2 B I O cable 2 4 batteries PCI X expansion board 1 4 disposal A 4 SCSI 1 12 installing G 3 shielded A 2 life G 1 Canadian notice A 2 part number G 1 CarePack services xii recycling or disposal A 4 CD ROM image deployment 2 2 removing G 3 Class A equipment A 2 replacement A 3 clearing the system configuration D 12 battery...

Page 121: ...14 USB CD ROM 2 11 cables A 2 utilities 2 14 modifications A 1 diagnostic cable notice A 1 connecting 2 6 requirements A 1 connectors 2 5 firmware 2 20 definition 2 4 IP address 2 6 G requirements 2 6 diagnostic steps server blades D 4 grounding methods B 2 Diagnostics Utility 2 29 dimensions See specifications H DIMMs See also memory installation guidelines 1 18 hard drive blanks installing 1 19 ...

Page 122: ...ers hard drive blanks 1 27 expansion board release 1 31 hot plug SCSI hard drives 1 29 hard drive ejector 1 30 server blades 1 33 processor cage 1 22 Integrated Lights Out iLO processor locking 1 23 connection 2 16 server blade locking 1 5 deployment 2 2 2 3 system board tray 1 13 functions 2 15 lithium battery management 2 16 replacing A 3 ROM flashing 2 20 warning A 4 troubleshooting D 11 lockin...

Page 123: ...ror messages use for diagnosis D 11 remote reboot 2 15 where to find C 1 remote ROM flash power management modules ROM flashing 2 20 Online Flash Utility 2 20 system firmware 2 20 Power On Standby button E 8 removing function 1 3 access panel 1 6 long press 1 37 battery G 3 momentary press 1 37 hard drive blanks 1 27 power troubleshooting D 1 hot plug SCSI hard drives 1 30 powering down server bla...

Page 124: ...ee hot plug SCSI hard drives switches server blade system E 10 LEDs E 5 System ID E 12 SCSI IDs 1 28 system ID SW1 E 10 server blade blanks system maintenance SW1 E 11 airflow 1 33 system maintenance SW3 E 10 removing 1 34 symbols storing 1 34 equipment vii server blade locking handle engaging 1 4 in text ix server blade management modules ROM flashing 2 20 system board battery replacement G 1 ser...

Page 125: ... 7 viewing no green on system power LED D 6 event lists 2 30 no information on monitor D 11 logs 2 30 normal power up sequence D 3 virtual power button 1 37 POST messages C 1 power cycle system on after off 1 37 problem diagnosis D 4 press and hold 1 37 server blades D 1 startup problems D 2 W Web browsers U functions with iLO 2 15 unit identification UID LEDs E 2 launching 2 16 upgrading BIOS 2 2...

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